FAQ - Subscription

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What is subscription? Update

You can use Plus Pack by paying a monthly fee. *
・rekordbox dvs is also available on rekordbox 4.1.0 or later.
・rekordbox video is also available on rekordbox 4.2.0 or later.
・RMX EFFECTS is also available on rekordbox 4.2.1 or later.
・rekordbox lyric is also available on rekordbox 5.1.0 or later.

*Subscription agreement will be automatically renewed for another period of one month ("Expiration date of automatically renewed agreements"), unless particular cancellation in writing is made by customers. In the case of Pioneer DJ confirming the cancellation during the subscription terms, the agreement will end at the expiration date of such terms.

What are the differences between the types of subscription? New

Currently, rekordbox subscription plans are as follows. Available functions vary depending on the plan.
Base Plan : rekordbox dj, rekordbox dvs, rekordbox video, RMX EFFECTS
Premium Plan : rekordbox dj, rekordbox dvs, rekordbox video, RMX EFFECTS, rekordbox lyric
Lyric Plan : rekordbox lyric

The Lyric Plan is a subscription for those who already bought the rekordbox dj Plus Pack.
If you already bought the rekordbox dj Plus Pack and would like to use the Lyric function, please buy the Lyric Plan subscription license and activate it.

Can I use a subscription license and a purchased license at the same time? Update

No. The subscription license and the purchased license can not be used at the same time.

Only the following combination is available: rekordbox dj (purchased license) and Lyric Plan
Other combinations of subscription and purchased license do not work.
Combinations of subscription plans do not work, either.

What are the differences between a subscription license and a purchased license in terms of rekordbox dj function? Update

There is no difference in terms of the function.
rekordbox lyric is only available through a subscription plan.

When is the timing for next subscription renewal after purchasing a subscription?

The subscription renewal is on a monthly basis.
For example, if you purchase subscription on the 31st of January, the first renewal date will be on the 28th of February.
The second renewal date will be on the 31st of March. 
(Note: Subscription cycle is on a calendar basis and not a 30-day basis.)

Do I have to process subscription payment every month? Or, is it processed automatically?

You don’t have to process it every month. You can purchase automatically recurring subscriptions.

How can I cancel my subscription?

For the cancellation procedures, click here.

I went through the cancellation process for my subscription. Will it be soon cancelled?

-The cancelation will be processed immediately and the confirmation mail will be sent to the e-mail address you entered when you started the subscription. Please check the email to see if your cancellation has successfully completed.
-Automatic renewal of the subscription (payment) will stop when the cancellation process successfully completed.
-You can use Plus Pack until the expiration date.

[Example of Subscription]
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If I complete the cancellation process, will Plus Puck features be immediately disabled?

No. You can use Plus Pack during the paid term even after you cancelled the subscription.

[Example of Subscription]
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Will my settings in rekordbox be cleared away when I cancel my subscription?

No. Your settings in rekordbox will remain as well as information on tracks.
You can use rekordbox in EXPORT mode (export to USB device, Pro DJ LINK function, etc.) even after cancelling the subscription.

Do you offer long-term customer discount for subscription?

No. We do not offer long-term customer discount for subscription.

How many computers can be activated with one subscription?

You can activate Plus Pack on up to two computers with one license key.
You should use the same rekordbox account for each license.

I activated a subscription license but would like to use it on another computer. Is it possible?

Yes. First, deactivate the license on the computer you activated Plus Pack.
Then you can activate it on another computer.

Can I use my subscription license without an internet connection?

To start subscription, you need to activate Plus Pack by entering the subscription license key.
To activate Plus Pack, your computer must be connected to the internet.
In addition, an internet connection is needed for the renewal of license information.
In other cases, you can use Plus Pack without an internet connection.

I canceled my subscription. If I start subscription again, can I use the same license key?

No. You cannot use the same license key.
When you start subscription again, you will be provided a new license key.

When is the subscription start date?

The subscription start date is the day you bought a subscription license.
The subscription will be renewed automatically.

I am now subscribing and would like to buy the lisence key outright. What should I do before buying it?

Please cancel your subscription first.
And deactivate subscription license at [Preferences] in rekordbox.
Then proceed to buy the license key outright.

What else is important about license subscription?

To cancel your subscription, you need the e-mail address you entered when you started subscription. Please do not forget the e-mail address you entered.
You’ll also need to update rekordbox (to ver 4.0.5 or later)

I deactivated my subscription license. Do I still need to cancel my subscription?

Yes. You need to cancel your subscription.
Deactivation and cancellation is different.

I cancelled my subscription during the subscription term. Will you refund the payment for the rest of the days?

No. We do not refund on a daily basis.
You can use Plus Pack during the paid term even after you cancelled the subscription.

"In order to renew license information, please connect your computer to the internet and restart rekordbox." window appears. What is it?

During subscription, you need to connect to the internet to renew your license information stored on the computer to continue using Plus Pack.
Please connect to the internet if this warning shows up.

I cannot use Plus Pack. I have not been able to connect to the internet for a long time since I started subscription.

Please be sure to connect to the internet.
After you secured the internet connection, restart rekordbox.
Then you can use Plus Pack again.