FAQ
What do you need help with?
What do you need help with?
Free trial period
Paid period
Cancellation
To cancel your subscription and, if applicable, request a refund, access to Plan page.
For refund requests, please complete the application form via the MyCommerce site (https://www.mycommerce.com/shopper-support/).
https://rekordbox.com/en/support/faq/plans/#faq-q600056
No trial is available for rekordbox ver. 6, but a 30 Day Free Trial of the subscription plan is available.
One free trial is available per subscriber. See also here.
https://rekordbox.com/en/support/faq/plans/#faq-13382
rekordbox ver. 6 offers 2 paid plans (Core plan, Creative plan) and one that's free of charge (Free plan).
Core plan enables you to connect DJ equipment and use it to control Performance mode.
Creative plan includes the Cloud Library Sync, RMX EFFECTS, Lyric and Video features.*
With the Free plan you can use Export mode and some Performance mode functions.
Find details of the features available in each plan here.
*The subscription agreement will be automatically renewed for another period of one month ("Expiration date of an automatically renewed agreement"), unless a cancellation is made by the customer. In the case of Pioneer DJ confirming the cancellation during the subscription terms, the agreement will end at the expiration date of such a term.
https://rekordbox.com/en/support/faq/plans/#faq-q60004
We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.
Check the features and prices for each plan and choose a plan for ver. 6.
If you no longer need your ver. 5 subscription plan, cancel it. Click here to visit the relevant page.
You can compare the features included in each new plan here.
https://rekordbox.com/en/support/faq/plans/#faq-q1508
See details of the features available in each plan here.
https://rekordbox.com/en/support/faq/plans/#faq-1537
rekordbox ver. 6 only offers subscription plans. There's no option to purchase a license.
https://rekordbox.com/en/support/faq/plans/#faq-1569
Yes. You can continue using rekordbox ver. 5 with your existing subscription.
Please note: As of April 2020 it isn't possible to start a new ver. 5 subscription.
https://rekordbox.com/en/support/faq/plans/#faq-1592
When the 30 Day Free Trial of the subscription plan expires, it will automatically switch to the paid plan.
https://rekordbox.com/en/support/faq/plans/#faq-1623
Yes, you can use multiple computers under a single rekordbox ver. 6 subscription plan.
Log in with the account details you used for the subscription plan and activate the additional computers.
https://rekordbox.com/en/support/faq/plans/#faq-1634
The maximum number of computers/mobile devices you can activate with a single subscription plan is:
*You must log in with the account you used to start the subscription.
https://rekordbox.com/en/support/faq/plans/#faq-1650
You need to activate your computer on My Page in rekordbox.
Click [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
https://rekordbox.com/en/support/faq/plans/#faq-1668
You can activate/deactivate your computer on My Page in rekordbox.
Activate:
Click [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
Deactivate:
Click [MY PAGE] and turn off the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
https://rekordbox.com/en/support/faq/plans/#faq-1679
In rekordbox ver. 6, each account can have one subscription only. If you want to sign up for multiple subscriptions, you'll need to create a separate account for each one.
https://rekordbox.com/en/support/faq/plans/#faq-1697
rekordbox (iOS/Android) only supports the subscription plans for rekordbox (iOS) ver. 3.
rekordbox (iOS) ver. 3
rekordbox (iOS) ver. 2.3.2. (or earlier)
rekordbox (Android)
https://rekordbox.com/en/support/faq/plans/#faq-1708
Deactivating a device does not cancel your subscription. If you want to end your subscription, please follow the cancellation procedure.
See details on how to cancel your subscription here.
https://rekordbox.com/en/support/faq/plans/#faq-9868
You can use rekordbox ver. 6 without a subscription.However, the available features vary depending on how you use the software and what kind of DJ equipment you connect.
When using Export mode
No subscription is needed.
Available features:
Track management, track import to USB devices, LINK Export, recording, and more.
When using Performance mode
A paid subscription plan is needed to control ver. 6 Performance mode via DJ equipment.*1
In this mode, you can perform DJ mixes. The DVS, Video, RMX EFFECTS, and Lyric features are available depending on the subscription plan you choose.
Even if you don't have a subscription, you can use some features in Performance mode.*2
*1 A subscription isn't needed when a ver. 6 Hardware Unlock device is connected.
*2 You can use your computer for DJ/video mixes if you don't have a subscription.
See details of the features included in each plan here.
https://rekordbox.com/en/support/faq/plans/#faq-1745
The subscription plan is associated with the account you signed up with. If you switch to another account, you'll also switch to that account's subscription plan. So, you won't be able to use your subscription plan if you switch to an account that doesn't have a subscription.
If you switch to an account that has no subscription plan associated, you can use the rekordbox Free plan. Free plan includes Export mode and selected features in Performance mode.
https://rekordbox.com/en/support/faq/plans/#faq-1775
Your subscription plan won't be cancelled and you'll continue to be billed as usual.
Even after deactivating your computer/mobile device, you can keep using rekordbox via the Free plan on the same computer/mobile device.
Free plan includes Export mode and selected features in Performance mode.
https://rekordbox.com/en/support/faq/plans/#faq-1786
Use of the following features is limited with these plans:
https://rekordbox.com/en/support/faq/plans/#faq-q600027
The following features are displayed on-screen but can't be used with the Free plan (or the features are available but with limited use). Please note that you can't control rekordbox via connected DJ equipment when using the Free plan.
https://rekordbox.com/en/support/faq/plans/#faq-1822
The number of computers/mobile devices that can be activated is up to 2 for the Core plan and 4 for the Creative plan.
If you reach the limit, deactivate a device before activating a new one.
https://rekordbox.com/en/support/faq/plans/#faq-1838
You can start/cancel/change a rekordbox ver. 6 subscription plan on rekordbox.com.
After logging into the website, click here to visit the relevant page.
https://rekordbox.com/en/support/faq/plans/#faq-1869
We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.
Check the features and prices for each plan and choose a plan for ver. 6. If you no longer need your ver. 5 subscription plan, cancel it.
You can compare the features of each new plan here.
https://rekordbox.com/en/support/faq/plans/#faq-1891
When you upgrade to a higher plan:
The change will be applied immediately.
When you switch to a lower plan:
The change will be applied on the next renewal date.
What's the "next renewal date"?
Suppose you started a plan on the 10th of the month. If you change the plan between the 1st and 9th (inclusive) of a month, the next renewal date is the 10th of the current month.
If you change plans on the 10th or any following day until the end of the month, the renewal date is the 10th of the next month.
For example, if you started a plan on June 10 and you change it on September 10, the next renewal date will be October 10.
*Disclaimer: renewal dates may differ due to time differences, etc.
https://rekordbox.com/en/support/faq/plans/#faq-1906
You can subscribe to one of the plans free of charge for 30 days.
When the free period ends, the paid subscription begins automatically.
https://rekordbox.com/en/support/faq/plans/#faq-1964
Digital River will send an email to the address you registered when you started the subscription, notifying you that the plan is due to switch to the paid subscription.
https://rekordbox.com/en/support/faq/plans/#faq-1975
See the license check menu on My Page on the website (if you have a subscription plan for rekordbox ver. 6).
https://rekordbox.com/en/support/faq/plans/#faq-2001
Please check Digital River's FAQ.
https://rekordbox.com/en/support/faq/plans/#faq-2013
You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).
https://rekordbox.com/en/support/faq/plans/#faq-2024
You can check on [MY PAGE] in rekordbox (the application). The email address is shown in the top right corner.
If you can't find the email address in rekordbox, check your inbox for an email from Digital River. This was sent to the address you used when you started your subscription.
https://rekordbox.com/en/support/faq/plans/#faq-2046
To use rekordbox ver. 6, you'll need to subscribe separately.
If you already have a subscription for ver. 5, you can continue with it.
https://rekordbox.com/en/support/faq/plans/#faq-2084
You can't activate rekordbox ver. 6 using a rekordbox dj license key. You'll need to start a subscription plan for ver. 6 if you want to use the latest version of the application.
https://rekordbox.com/en/support/faq/plans/#faq-2096
You can't activate rekordbox ver. 5 using a ver. 6 subscription.
You can activate ver. 5 if you've already subscribed to ver. 5, purchased a license key, or had a license key bundled with a product.
Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.
https://rekordbox.com/en/support/faq/plans/#faq-2109
rekordbox ver. 6 offers two subscription plans.
Core plan enables you to connect DJ equipment and use it to control Performance mode.
Creative plan includes the Cloud Library Sync, RMX EFFECTS, Lyric and Video features.
See details on the features included in each plan here.
https://rekordbox.com/en/support/faq/plans/#faq-2131
You can check on My Page on the rekordbox.com.
https://rekordbox.com/en/support/faq/plans/#faq-2149
You can't change your subscription plan during the free trial period.
You can only change plans after the paid period begins.
https://rekordbox.com/en/support/faq/plans/#faq-2158
As of April 2020, it isn't possible to start a new a ver. 5 subscription or buy a license.
If you already have a ver. 5 subscription or license (purchased or bundled), you can continue to use ver. 5.
https://rekordbox.com/en/support/faq/plans/#faq-2167
You can control rekordbox ver. 5 Performance mode when using DJ equipment that came bundled with a rekordbox dj (ver. 5) license key. However, the DVS/Video/RMX EFFECTS/Lyric features won't be available if you don't have a ver. 5 license key or subscription plan for the Plus Pack that includes the feature you want to use.
Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.
You'll need to start a rekordbox ver. 6 subscription plan to use the DVS/Video/RMX EFFECTS/Lyric features.
https://rekordbox.com/en/support/faq/plans/#faq-2178
If you don't have a rekordbox ver. 5 license key, you can't control ver. 5 Performance mode. Also, you can't use the DVS/Video/RMX EFFECTS/Lyric features.
Although you can't use ver. 5, you can control rekordbox ver. 6 Performance mode and use the DVS/Video/RMX EFFECTS/Lyric features if you start a subscription plan.
https://rekordbox.com/en/support/faq/plans/#faq-2191
Follow the steps below to check the email address of the Pioneer DJ account with which you're logged into rekordbox (Mac/Windows):
The email address is shown in the top right corner of the [MY PAGE] window.
https://rekordbox.com/en/support/faq/plans/#faq-4841
You need to activate your computer.
In rekordbox (Mac/Windows), open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
You do not have to activate your mobile device.
https://rekordbox.com/en/support/faq/plans/#faq-11144
You need to activate your computer or mobile device.
To activate your computer:
In rekordbox (Mac/Windows), open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
To activate a mobile device:
In rekordbox (iOS), open [Settings] > [Account Information] > [Subscription Plan] and turn on [Activate].
You can check the activation status on My Page on the rekordbox website.
https://rekordbox.com/en/support/faq/plans/#faq-2056
When you start a subscription plan for rekordbox ver. 6, you can use it free for 30 days (free trial can be used only once).
Please note:
https://rekordbox.com/en/support/faq/plans/#faq-q60055