FAQ

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Plans

  • Tell me more about subscription terms and conditions.

    30-Day Free Trial

    A 30-day free trial is available for the Core and Creative plans.

    Each subscriber can use the 30-day free trial once for either the Core or Creative plan (i.e. not once per plan).

    It's not possible to change plans (e.g. from Core to Creative) during the free trial.

    You can cancel your subscription at any time.

    If you cancel your free trial during the free trial period, your access to the trial plan will end when the free trial period runs out.

    After the free trial period ends, you'll be charged the subscription price quoted to you each billing period until you cancel.

    If you cancel after the end of your free trial, you'll continue to have access to the plan until the end of your current billing period and you won't be entitled to a refund.

    Paid period

    You can cancel your monthly or yearly subscription at any time but, if you do this more than 14 days after the start of your subscription, you won't be refunded for any fees you've already paid.

    Even if you cancel your subscription, you'll continue to have access to your rekordbox plan until the end of your current billing period.

    If you request a refund within 14 days of the start of your subscription, we'll refund you via the payment method you used to purchase your subscription.

    To receive a refund, you'll need to apply via the MyCommerce website (https://www.mycommerce.com/shopper-support/) within 14 days of the start of your subscription.

    Your access to rekordbox (paid plan) will end within five (5) working days of processing the refund request.

    After 14 days from the start of your subscription, you won't be entitled to a refund.

    Cancellation

    If you decide to cancel your subscription, please visit the following page, which only opens for subscribers.

    https://rekordbox.com/en/cancel/

    After you cancel your paid plan, you can continue to use it until the date which would have been your next billing date, but you won’t be able to sign up for another plan until that date. If you’d like to switch to another plan instead, please select another plan on the plan page.

    If you’ve already cancelled your subscription, you can reinstate it on the plan page.

    https://rekordbox.com/en/plan/

    For refund requests, complete the application form on the MyCommerce website (https://www.mycommerce.com/shopper-support/).

    Changing Plans

    If you’d like to change from your current plan to another one, please select the alternative plan on the plan page. Please don’t cancel your subscription first, or you won’t be able to sign up to use the alternative plan until the date that would have been your next billing date.

    https://rekordbox.com/en/plan/

    If you change your paid plan, the timing of the switchover depends on the plan you select. Please check here for details.

     

    https://rekordbox.com/en/support/faq/plans/#faq-q600056

  • Can I buy a license for rekordbox ver. 6?

    rekordbox ver. 6 only offers subscription plans. There's no option to purchase a license.

    https://rekordbox.com/en/support/faq/plans/#faq-1569

  • Tell me about the new subscription plans for rekordbox ver. 6.

    rekordbox ver. 6 offers 3 paid plans (the Core plan, Creative plan, and Professional plan) and one that's free of charge (Free plan).

    Find details of the features available in each plan Compare plans.

    You can cancel your subscription at any time.

     

    https://rekordbox.com/en/support/faq/plans/#faq-q60004

  • Is there a trial for rekordbox ver. 6 subscription plan?

    The 30 Day Free Trial is available for the Core and Creative plans for rekordbox ver. 6.

    The 30-day free trial is limited to one time per subscriber for either Core or Creative plan. See here.

    No trial is available for the Professional plan.

     

     

    https://rekordbox.com/en/support/faq/plans/#faq-13382

  • Which features are available in each subscription plan?

    See details of the features available in each plan here.

    https://rekordbox.com/en/support/faq/plans/#faq-1537

  • I’m using the 30 Day Free Trial subscription plan. When will the paid subscription start?

    You can subscribe to one of the plans free of charge for 30 days.

    When the free period ends, the paid subscription begins automatically.

    https://rekordbox.com/en/support/faq/plans/#faq-1964

  • Will my rekordbox ver. 5 subscription automatically carry over to ver. 6?

    We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.

    Check the features and prices for each plan and choose a plan for ver. 6. If you no longer need your ver. 5 subscription plan, cancel it.

    You can compare the features of each new plan here.

    https://rekordbox.com/en/support/faq/plans/#faq-1891

  • I have a rekordbox ver. 5 subscription. What do I need to do to use ver. 6?

    We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.

    Check the features and prices for each plan and choose a plan for ver. 6.

    If you no longer need your ver. 5 subscription plan, cancel it. Click here to visit the relevant page.

    You can compare the features included in each new plan here.

    https://rekordbox.com/en/support/faq/plans/#faq-q1508

  • I bought a piece of DJ equipment but a rekordbox dj license key wasn’t included. Can I control ver. 5 PERFORMANCE mode with this DJ equipment? And can I use the DVS/Video/RMX EFFECTS/Lyric features?

    If you don't have a rekordbox ver. 5 license key, you can't control ver. 5 PERFORMANCE mode. Also, you can't use the DVS/Video/RMX EFFECTS/Lyric features.

    Although you can't use ver. 5, you can control rekordbox ver. 6 PERFORMANCE mode and use the DVS/Video/RMX EFFECTS/Lyric features if you start a subscription plan.

    https://rekordbox.com/en/support/faq/plans/#faq-2191

  • How can I change my credit card for my subscription?

    You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).

     

     

    https://rekordbox.com/en/support/faq/plans/#faq-2024

  • I have a rekordbox ver. 5 subscription. Can I continue using ver. 5?

    Yes. You can continue using rekordbox ver. 5 with your existing subscription.

    Please note: As of April 2020 it isn't possible to start a new ver. 5 subscription.

    https://rekordbox.com/en/support/faq/plans/#faq-1592

  • What happens when the 30 Day Free Trial expires?

    When the 30 Day Free Trial of the subscription plan expires, it will automatically switch to the paid plan.

    https://rekordbox.com/en/support/faq/plans/#faq-1623

  • My credit card was declined.

    Please check Digital River's FAQ.

    https://rekordbox.com/en/support/faq/plans/#faq-2013

  • Can I use all the features in PERFORMANCE mode with the Free plan?

    The following features are displayed on-screen but can't be used with the Free plan (or the features are available but with limited use). Please note that you can't control rekordbox via connected DJ equipment when using the Free plan.

    • Recording
    • Sharing mixes
    • Sampler Sequence Saving
    • MIDI Learn
    • Video output (Caution messages are displayed on the external monitor.)
    • Lyric (When the number of characters exceeds the limit of 150, *** is displayed.)
    • DVS (REL mode and ABS mode aren't available.)
    • Cloud Library Sync (It's impossible to sync your entire rekordbox library, but you can sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.)
    • rekordbox CloudDirectPlay (You can use up to 10 tracks that can be added to [Trial playlist - Cloud Library Sync],but not the entire library)

     

    https://rekordbox.com/en/support/faq/plans/#faq-1822

  • I have a rekordbox ver. 5 subscription. I want to subscribe to both ver. 5 and ver. 6. How can I do this?

    To use rekordbox ver. 6, you'll need to subscribe separately.

    If you already have a subscription for ver. 5, you can continue with it.

    https://rekordbox.com/en/support/faq/plans/#faq-2084

  • Can I use a rekordbox ver. 6 subscription plan on more than one computer?

    Yes, you can use multiple computers under a single rekordbox ver. 6 subscription plan.

    Log in with the account details you used for the subscription plan and activate the additional computers.

    https://rekordbox.com/en/support/faq/plans/#faq-1634

  • I have a rekordbox dj license key but I can’t activate rekordbox ver. 6 with it.

    You can't activate rekordbox ver. 6 using a rekordbox dj license key. You'll need to start a subscription plan for ver. 6 if you want to use the latest version of the application.

    https://rekordbox.com/en/support/faq/plans/#faq-2096

  • I haven’t received the Pioneer DJ account confirmation e-mail.

    If you didn't receive the Pioneer DJ account confirmation e-mail, there's a possibility that you entered a wrong e-mail address or the confirmation e-mail ended up in the “spam folder”, etc.

    * When you are using Gmail, right-click on the confirmation e-mail in your "spam folder" and click "not spam".

     

    https://rekordbox.com/en/support/faq/plans/#faq-q600153

  • Which plan would you recommend for ver. 6?

    rekordbox ver. 6 offers 3 subscription plans.

    • Core plan
    • Creative plan
    • Professional plan

    The Core plan enables you to connect DJ equipment to control PERFORMANCE mode to enjoy pro-level DJ performances.

    The Creative plan includes various features such as EDIT mode, Cloud Library Sync, rekordbox CloudDirectPlay, RMX EFFECTS, Lyric, Video, and vocal position detection and display functions, as well as all the functions available in the Core plan.

    The Professional plan includes the Device library backup and Collection Auto Upload features, along with all the functions available in the Creative plan. You can also use unlimited storage capacity in on your Dropbox account at no extra charge.

    See details on the features included in each plan here.

     

    https://rekordbox.com/en/support/faq/plans/#faq-2131

  • I started a paid subscription plan. How do I start using the features included with the plan?

    You need to activate your computer.

    In rekordbox for Mac/Windows, open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

    For Professional plan users:

    • Update rekordbox for Mac/Windows to ver. 6.5.3 or later.
    • To use rekordbox Cloud Unlimited powered by Dropbox, follow the instructions here.

     

    https://rekordbox.com/en/support/faq/plans/#faq-26465

  • What is New feature free trial?

    New feature free trial is a free trial that allows you to experience the new features (*1) of rekordox paid plan for a limited period of time without charge. (*2, *3)

    For detailed information such as the start/end date of the New feature free trial and the features, we will announce in the information pop-up that appears when rekordbox starts.

    (*1) Not all new features in the updated version are covered in the New feature free trial.

    (*2) New feature free trial is not always provided for all version updates.

    (*3) Your PC/Mac must be connected to the internet to use the trial.

    https://rekordbox.com/en/support/faq/plans/#faq-15675

  • Will the introductory price be applied if I start the 30-day trial during the introductory offer period?

    Yes.

    For example, if you start your 30-day trial on July 12, 2020, the introductory price will be applied to your subscription plan after your 30-day trial finishes.

    It will continue to apply until you cancel or change your plan.

    https://rekordbox.com/en/support/faq/plans/#faq-10173

  • If I sign up for the introductory offer for the Core plan, will I be able to upgrade to the Creative plan at the reduced introductory price?

    If you upgrade during the introductory offer period, you'll pay the reduced price.

    For example, if you sign up for the Core plan on June 1, 2020 and upgrade to the Creative plan 40 days later (on July 10, 2020), you'll still pay the reduced price.

    https://rekordbox.com/en/support/faq/plans/#faq-10162

  • If I change my plan, when will the change be applied?

    In any of the following cases, the change will be applied immediately:

    • If you're changing from the Core plan to the Creative or Professional plan
    • If you're changing from the Creative plan to the Professional plan

    In any of the following cases, the change will be applied on the next renewal date:

    • When you switch between monthly and yearly payment options for the same plan
    • When you switch from the Creative to Core plan
    • When you switch from the Professional to the Creative or Core plan

    What's the "next renewal date"?

    Suppose you started a plan on the 10th of the month. If you change the plan between the 1st and 9th (inclusive) of a month, the next renewal date is the 10th of the current month.

    If you change plans on the 10th or any following day until the end of the month, the renewal date is the 10th of the next month.

    For a yearly plan, it will be the same date one year after the start of the subscription (however, if the first contract date is February 29 of a leap year, it will be February 28 of the following year).

    For example, if you started a monthly plan on June 15 and you switch to a yearly payment option for the same plan on September 20, the next renewal date will be October 15.

    *Disclaimer: renewal dates may differ due to time zone differences, etc.

     

    https://rekordbox.com/en/support/faq/plans/#faq-q600057

  • How many computers/mobile devices can be activated with a single subscription plan?

    The maximum number of computers/mobile devices you can activate with a single subscription plan is:

    • Core plan: 2
    • Creative plan: 4
    • Professional plan: 8

    *You must log in with the account you used to start the subscription.

    https://rekordbox.com/en/support/faq/plans/#faq-1650

  • I’ve started a subscription plan for rekordbox ver. 6, but I can’t use any ver. 6 features.

    You need to activate your computer on My Page in rekordbox.

    Click [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

    https://rekordbox.com/en/support/faq/plans/#faq-1668

  • I don’t know how to activate or deactivate my computer for use with my rekordbox ver. 6 subscription plan.

    You can activate/deactivate your computer on My Page in rekordbox.

    Activate:

    Click [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

    Deactivate:

    Click [MY PAGE] and turn off the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

    https://rekordbox.com/en/support/faq/plans/#faq-1679

  • I had several subscriptions for rekordbox ver. 5. Can I have multiple subscription plans for ver. 6?

    In rekordbox ver. 6, each account can have one subscription only. If you want to sign up for multiple subscriptions, you'll need to create a separate account for each one.

    https://rekordbox.com/en/support/faq/plans/#faq-1697

  • If I start a subscription plan, which features can I use in rekordbox for iOS/Android?

    The following features are available in rekordbox for iOS/Android when you start a subscription plan.

    rekordbox for iOS/Android ver. 3 or later

    • Core plan: All functions are available in the Free plan.
    • Creative plan: Cloud Library Sync feature has no functional limitation.
    • Professional plan: Cloud Library Sync feature has no functional limitation. With unlimited cloud storage space, along with the automatic file upload feature, you can manage all your tracks and libraries in the cloud.

    See details about the Cloud Library Sync at Features and FAQ.

    rekordbox for iOS ver. 2.4.0.6. or earlier

    • No subscription plans available.

    rekordbox for Android ver. 1.7.3.1 or earlier

    • No subscription plans available.

     

    https://rekordbox.com/en/support/faq/plans/#faq-1708

  • I deactivated my computer to cancel my subscription plan, but the payments have continued. What should I do?

    Deactivating a device does not cancel your subscription. If you want to end your subscription, please follow the cancellation procedure.

    See details on how to cancel your subscription here.

    https://rekordbox.com/en/support/faq/plans/#faq-9868

  • Can I use rekordbox without a ver. 6 subscription plan?

    You can use rekordbox ver. 6 without a subscription.However, the available features vary depending on how you use the software and what kind of DJ equipment you connect.

    When using EXPORT mode

    No subscription is needed.

    Available features:

    Track management, track import to USB devices, LINK Export, recording, and more.

    When using PERFORMANCE mode

    A paid subscription plan is needed to control ver. 6 PERFORMANCE mode via DJ equipment.*1

    In this mode, you can perform DJ mixes. The DVS, Video, RMX EFFECTS, and Lyric features are available depending on the subscription plan you choose.

    Even if you don't have a subscription, you can use some features in PERFORMANCE mode.*2

    *1 A subscription isn't needed when a ver. 6 Hardware Unlock device is connected.

    *2 You can use your computer for DJ/video mixes if you don't have a subscription.

    See details of the features included in each plan here.

    https://rekordbox.com/en/support/faq/plans/#faq-1745

  • If I’m using a rekordbox ver. 6 subscription plan, can I keep using it even if I switch to a different account that I don’t have a subscription with?

    The subscription plan is associated with the account you signed up with. If you switch to another account, you'll also switch to that account's subscription plan. So, you won't be able to use your subscription plan if you switch to an account that doesn't have a subscription.

    If you switch to an account that has no subscription plan associated, you can use the rekordbox Free plan. Free plan includes EXPORT mode and selected features in PERFORMANCE mode.

    https://rekordbox.com/en/support/faq/plans/#faq-1775

  • If I deactivate my computer/mobile device, will my subscription be cancelled?

    Your subscription plan won't be cancelled and you'll continue to be billed as usual.

    Even after deactivating your computer/mobile device, you can keep using rekordbox via the Free plan on the same computer/mobile device.

    Free plan includes EXPORT mode and selected features in PERFORMANCE mode.

    https://rekordbox.com/en/support/faq/plans/#faq-1786

  • What do you mean by, “Some functions are limited” for PERFORMANCE mode in the Free and Core plans?

    Use of the following features is limited with these plans:

    • Video function
      Caution messages are displayed on the external monitor.
    • Lyric function
      When the number of characters exceeds the limit of 150, *** is displayed.
    • Cloud Library Sync
      It's impossible to sync your entire rekordbox library, but you can sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.
    • rekordbox CloudDirectPlay
      You can use up to 10 tracks that can be added to [Trial playlist - Cloud Library Sync], but not the entire library.
    • RMX EFFECTS
      When a MIDI/HID device is connected, the function is locked and unavailable*1.
      Also, RMX EFFECTS FX cannot be turned on/off with keyboard shortcuts.
      *1 Except when a MIDI/HID device other than a Hardware Unlock device is connected under the Free plan
    • MIX POINT LINK
      When a MIDI/HID device is connected, the function is locked and unavailable*2. Also MIX POINT LINK feature cannot be used with keyboard shortcuts.
      *2 Except when a Hardware Unlock device for MIX POINT LINK is connected, or when a MIDI/HID device other than a Hardware Unlock device is connected under the Free Plan.
    • TRACK SEPARATION
      TRACK SEPARATION function cannot be operated with keyboard shortcut.

     

    https://rekordbox.com/en/support/faq/plans/#faq-q600027

  • What should I do if I see the message below when I try to activate my computer/mobile device? “The number of activated devices has reached the limit. Please deactivate a computer/mobile device and try again.”

    The number of computers/mobile devices that can be activated is up to 2 for the Core plan, 4 for the Creative plan, and 8 for the Professional plan.

    If you reach the limit, deactivate a device before activating a new one.

    If this does not solve the issue, visit rekordbox.com, open My Page, and go to Licenses to see the activation status for each device.

     

    If there are computers or mobile devices that do not need to be activated, deactivate these devices and make sure you are using one of the following rekordbox versions.

    • rekordbox for Mac/Windows ver. 6.6.4 or later
    • rekordbox for iOS/Android ver. 3.4.3 or later

     

    https://rekordbox.com/en/support/faq/plans/#faq-q600169

  • How can I start/cancel/change a rekordbox ver. 6 subscription plan?

    You can sign up, cancel, or change your subscription from the plan page while logged in to your subscription account.

    https://rekordbox.com/en/plan/

    For terms and conditions of plan subscription, cancellation, and modification, please check here.

     

    https://rekordbox.com/en/support/faq/plans/#faq-q600058

  • I’m using the 30 Day Free Trial subscription plan. Will you send me an email before it switches to the paid subscription?

    Yes, 7 days before your plan is due to switch to the paid subscription, Digital River will send a notification email to the address you registered when you started your subscription.

     

    https://rekordbox.com/en/support/faq/plans/#faq-1975

  • How can I check the renewal (payment) date of my subscription plan?

    See the license check menu on My Page on the website (if you have a subscription plan for rekordbox ver. 6).

    https://rekordbox.com/en/support/faq/plans/#faq-2001

  • I forgot which email address I used for my subscription. Where can I check?

    You can check on [MY PAGE] in rekordbox (the application). The email address is shown in the top right corner.

    If you can't find the email address in rekordbox, check your inbox for an email from Digital River. This was sent to the address you used when you started your subscription.

    https://rekordbox.com/en/support/faq/plans/#faq-2046

  • I’ve signed up for a rekordbox ver. 6 subscription plan, but I can’t activate ver. 5.

    You can't activate rekordbox ver. 5 using a ver. 6 subscription.

    You can activate ver. 5 if you've already subscribed to ver. 5, purchased a license key, or had a license key bundled with a product.

    Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.

    https://rekordbox.com/en/support/faq/plans/#faq-2109

  • How can I check my activation status for my rekordbox ver. 6 subscription plan?

    You can check on My Page on the rekordbox.com.

    https://rekordbox.com/en/support/faq/plans/#faq-2149

  • I’m using the 30 Day Free Trial subscription. Can I change my plan during the free period?

    You can't change your subscription plan during the free trial period.

    You can only change plans after the paid period begins.

    https://rekordbox.com/en/support/faq/plans/#faq-2158

  • I’ve started a rekordbox ver. 6 subscription plan, but I want to return to ver. 5. Can I buy a ver. 5 license?

    As of April 2020, it isn't possible to start a new a ver. 5 subscription or buy a license.

    If you already have a ver. 5 subscription or license (purchased or bundled), you can continue to use ver. 5.

    https://rekordbox.com/en/support/faq/plans/#faq-2167

  • I bought a piece of Pioneer DJ equipment and it included a rekordbox dj (ver. 5) license key. How can I use the DVS/Video/RMX EFFECTS/Lyric features with ver. 5? What else do I need to use these features?

    You can control rekordbox ver. 5 PERFORMANCE mode when using DJ equipment that came bundled with a rekordbox dj (ver. 5) license key. However, the DVS/Video/RMX EFFECTS/Lyric features won't be available if you don't have a ver. 5 license key or subscription plan for the Plus Pack that includes the feature you want to use.

    Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.

    You'll need to start a rekordbox ver. 6 subscription plan to use the DVS/Video/RMX EFFECTS/Lyric features.

    https://rekordbox.com/en/support/faq/plans/#faq-2178

  • I forgot which email address I used for my Pioneer DJ account, which is also used for logging into rekordbox (Mac/Windows). Where can I check which address I used?

    Follow the steps below to check the email address of the Pioneer DJ account with which you're logged into rekordbox (Mac/Windows):

    1. Start rekordbox (Mac/Windows).
    2. Select [MY PAGE] at the top of the window.

    The email address is shown in the top right corner of the [MY PAGE] window.

    https://rekordbox.com/en/support/faq/plans/#faq-4841

  • I subscribed Core Plan. What should I do next to use the features of Core Plan?

    You need to activate your computer.

    In rekordbox (Mac/Windows), open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

    You do not have to activate your mobile device.

    https://rekordbox.com/en/support/faq/plans/#faq-11144

  • I have subscribed to the Creative Plan. What should I do next to be able to use the features of Creative Plan such as Cloud Library Sync?

    For this you will simply need to activate your computer or mobile device.

    To activate your computer:

    In rekordbox for Mac/Windows, open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

    To activate a mobile device:

    In rekordbox for iOS/Android, open [Settings] > [Account Information] > [Subscription Plan] and turn on [Activate].

    You can check the activation status on My Page on the rekordbox website.

     

    https://rekordbox.com/en/support/faq/plans/#faq-2056

  • Tell me about the [30 Day Free Trial] of the subscription plans.

    • Core plan/Creative plan

    When you start a subscription, you can use it free for 30 days.

    You can only use a free trial once for the Core or Creative plan – not once per plan.

    Your plan can't be changed (e.g. from Core to Creative) during the free trial.

    If you cancel your free trial during the free trial period, your access to the trial plan will end when the free trial period runs out. If you cancel a subscription plan during the free trial period, you won't be able to start another subscription plan until the free trial period ends.

    After the free trial period ends, you'll be charged the subscription price quoted to you each billing period until you cancel.

    If you cancel after the end of your free trial, you'll continue to have access to the plan until the end of your current billing period and you won't be entitled to a refund.

    • Professional plan

    The 30-day free trial is not available.

    You will be charged from the first month/year.

     

    https://rekordbox.com/en/support/faq/plans/#faq-q60055

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