FAQ

What do you need help with?

For ver. 5 license users

  • Is the bundled license key that previously came with selected products only useable for rekordbox ver. 5?

    That's right. You can't activate rekordbox ver. 6 with a ver. 5 license key.

    You'll need to take out a paid subscription plan to control ver. 6 Performance mode via DJ equipment, unless you have a Hardware Unlock device.

    Hardware Unlock devices can control Performance mode even if you use the Free plan.

    https://rekordbox.com/en/support/faq/license-continue/#faq-10348

  • What will happen to the rekordbox dj license key I bought? Can I continue using it and will the software be affected?

    You'll be able to keep using rekordbox ver. 5 with your license key as normal.

    https://rekordbox.com/en/support/faq/license-continue/#faq-10343

  • How can I cancel my subscription?

    Log in to rekordbox.com and select [My page] > [Licences].

    Click the [Cancel] button located by the license key of the activated subscription to unsubscribe.

     

    You can also unsubscribe using the method found cancel here.

    2116

    https://rekordbox.com/en/support/faq/license-continue/#faq-q502116

  • The sale of licenses for rekordbox 5 has been discontinued.

    The sale of licenses for rekordbox ver. 5 (Mac/Windows) has been discontinued in April 2020.

    The discontinued licenses are as follows:

    • Plus Pack

    rekordbox dj

    rekordbox dvs

    rekordbox video

    RMX EFFECTS

    • Subscription

    Premium Plan

    Base Plan

    Lyric Plan

    *Purchased licenses can continue to be used with rekordbox ver. 5.

    *Subscription agreement will be automatically renewed and you will be able to continue using ver. 5.

    *To unsubscribe, log in on rekordbox.com or Pioneer dj.com and unsubscribe on your Pioneer dj account My page.

    https://rekordbox.com/en/support/faq/license-continue/#faq-q5177

  • I want to use previous rekordbox, but I’m not sure where can I get a rekordbox file.

    You can download it from the following links.

    ver. 5.8.5

    ver. 5.8.4

    ver. 5.8.3

    ver. 5.8.2

    ver. 5.8.1

    ver. 5.8.0

     

    ver. 5.6.1

    ver. 5.6.0

    ver. 5.5.0

    ver. 5.4.3

    ver. 5.4.2

    ver. 5.4.0

    https://rekordbox.com/en/support/faq/license-continue/#faq-q500003

  • I have a rekordbox ver. 5 subscription. Can I continue using ver. 5?

    Yes. You can continue using rekordbox ver. 5 with your existing subscription.

    Please note: As of April 2020 it isn't possible to start a new ver. 5 subscription.

    https://rekordbox.com/en/support/faq/license-continue/#faq-1592

  • Will my rekordbox ver. 5 subscription automatically carry over to ver. 6?

    We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.
    Check the features and prices for each plan and choose a plan for ver. 6. If you no longer need your ver. 5 subscription plan, cancel it.
    You can compare the features of each new plan here.

    https://rekordbox.com/en/support/faq/license-continue/#faq-1891

  • Where can I check the license information for rekordbox ver. 5?

    Visit My Page on the rekordbox.com.

    rekordbox ver. 5 licenses won't appear until they've been activated.

    https://rekordbox.com/en/support/faq/license-continue/#faq-2071

  • I have a rekordbox ver. 5 subscription. I want to subscribe to both ver. 5 and ver. 6. How can I do this?

    To use rekordbox ver. 6, you'll need to subscribe separately.

    If you already have a subscription for ver. 5, you can continue with it.

    https://rekordbox.com/en/support/faq/license-continue/#faq-2084

  • I have a rekordbox dj license key but I can’t activate rekordbox ver. 6 with it.

    You can't activate rekordbox ver. 6 using a rekordbox dj license key. You'll need to start a subscription plan for ver. 6 if you want to use the latest version of the application.

    https://rekordbox.com/en/support/faq/license-continue/#faq-2096

  • I’ve signed up for a rekordbox ver. 6 subscription plan, but I can’t activate ver. 5.

    You can't activate rekordbox ver. 5 using a ver. 6 subscription.

    You can activate ver. 5 if you've already subscribed to ver. 5, purchased a license key, or had a license key bundled with a product.

    Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.

    https://rekordbox.com/en/support/faq/license-continue/#faq-2109

  • I bought a piece of DJ equipment but a rekordbox dj license key wasn’t included. Can I control ver. 5 Performance mode with this DJ equipment? And can I use the DVS/Video/RMX EFFECTS/Lyric features?

    If you don't have a rekordbox ver. 5 license key, you can't control ver. 5 Performance mode. Also, you can't use the DVS/Video/RMX EFFECTS/Lyric features.

    Although you can't use ver. 5, you can control rekordbox ver. 6 Performance mode and use the DVS/Video/RMX EFFECTS/Lyric features if you start a subscription plan.

    https://rekordbox.com/en/support/faq/license-continue/#faq-2191