FAQ
What do you need help with?
What do you need help with?
When PRO DJ LINK is connected, the tracks of the streaming service cannot be used.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110092
When you connect to DDJ-FLX4 with Bluetooth, no sound is output from the MASTER output terminals and headphones output terminals of DDJ-FLX4.
To do so, use the speaker or headphone terminal of the mobile device.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110091
Increasing the volume of your mobile device may also increase the volume of DDJ-FLX4.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110087
When you are connected to DDJ-FLX4 with Bluetooth and you want to use the Headphones CUE buttons (channel)/(master), enable Split Output with the following steps:
Split cables whose functions have been tested are as follows:
(Manufacturer / Model number / Product name)
Native Instruments / - / Traktor DJ Cable
Sound Active / 3.5-STJX2–0.5M / Exform iDJ Split Cable
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110089
We have confirmed that 2-stereo outputs cannot be done on some Android devices.
By setting Android MONO/STEREO switch on the rear panel of DDJ-FLX4 to MONO, the master and headphones will be output in mono.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110088
When you connect to DDJ-FLX4 with a USB cable, no sound is output from the mobile device.
To do so, use the MASTER output terminals and headphones output terminals of DDJ-FLX4.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110090
Turn off the rotation lock function of your mobile device and turn it sideways again.
If you are connected to PRO DJ LINK, your screen will be locked to portrait mode.
*It may not be possible to rotate the mobile device sometimes, such as when displaying a pop-up message.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110086
Mobile devices with rekordbox for iOS/Android ver. 3.4.2 or earlier installed cannot be activated.
Please use one of the following rekordbox versions.
Please also see here.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-45345
Note: rekordbox for Android (ver. 4) does not support wired connection (USB Type-A, USB Type-B, or Ethernet).
Wireless connection (Wi-Fi) is supported.
To learn how to connect, click here.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110042
Communication between devices may be blocked by network security.
Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
If you're using a VPN connection, please turn off the VPN connection.
A firewall blocking the communication can be one of other possible reasons.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110043
Tracks with DRM (Digital Rights Management), or tracks in an unsupported format cannot be imported to rekordox.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110012
You can't connect rekordbox for Mac/Windows (ver. 5) with rekordbox for iOS/Android (ver. 3) via Wi-Fi.
To do this, you'll need to use rekordbox for Mac/Windows (ver. 6) or later.
Library sync features are made possible by the reconfigured libraries in rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3).
If you connect rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3) via Wi-Fi, you can use the new library sync feature, Mobile Library Sync.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110013
Communication between devices may be blocked by network security.
Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
If you're using a VPN connection, please turn off the VPN connection.
A firewall blocking the communication can be one of other possible reasons.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110014
You can't use track search when a track is loaded to DJ equipment using rekordbox for Android.
You can't call up a Hot Cue on another track when you’re using rekordbox for Android because selected Hot Cues are canceled when you change the track that’s being played.
https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110044