FAQ Categories Troubleshooting | rekordbox

When I connect to DDJ-200 with Bluetooth and press the Headphones CUE buttons (channel)/(master), there is no sound from the DDJ-200 headphones.

When you are connected to DDJ-200 with Bluetooth and you want to use the Headphones CUE buttons (channel)/(master), enable Split Output with the following steps:
- Connect the split cable supplied with the DDJ-200 to the mobile device.
- Connect the L side of the split cables to the speaker, and the R side to the headphones, as shown in the figure below.
- Open the rekordbox for iOS/Android settings. Under Audio, turn on Split Output.

(1) Speaker with built-in amplifier, etc.
(2) Headphones
(3) Plug for the speaker with built-in amplifier, etc.
(4) Plug for the headphones
(5) Split cable
(6) USB/Lightning to 3.5 mm headphones jack (not supplied)

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110069

When I connect to DDJ-200 with Bluetooth, there is no sound from the MASTER output terminals and headphones output terminals of DDJ-200.

When you connect to DDJ-200 with Bluetooth, no sound is output from the MASTER output terminals and headphones output terminals of DDJ-200.
To do so, use the speaker or headphone terminal of the mobile device.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110068

When PRO DJ LINK is connected, the tracks of the streaming service is not displayed on DJ equipment or mobile device.

When PRO DJ LINK is connected, the tracks of the streaming service cannot be used.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110092

When I connect to DDJ-FLX4 with Bluetooth, there is no sound from the MASTER output terminals and headphones output terminals of DDJ-FLX4.

When you connect to DDJ-FLX4 with Bluetooth, no sound is output from the MASTER output terminals and headphones output terminals of DDJ-FLX4.

To do so, use the speaker or headphone terminal of the mobile device.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110091

When I connect to DDJ-FLX4 with a USB cable, there is no sound from DDJ-FLX4 or the volume is very small.

Increasing the volume of your mobile device may also increase the volume of DDJ-FLX4.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110087

When I connect to DDJ-FLX4 with Bluetooth and press the Headphones CUE buttons (channel)/(master), there is no sound from the DDJ-FLX4 headphones.

When you are connected to DDJ-FLX4 with Bluetooth and you want to use the Headphones CUE buttons (channel)/(master), enable Split Output with the following steps:

Connect the split cables to the mobile device.
Connect the L side of the split cables to the speaker, and the R side to the headphones, as shown in the figure below.
Open the rekordbox for Android settings. Under Audio, turn on Split Output.

Split cables whose functions have been tested are as follows:

(Manufacturer / Model number / Product name)
Native Instruments / － / Traktor DJ Cable
Sound Active / 3.5-STJX2–0.5M / Exform iDJ Split Cable

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110089

When I connect to DDJ-FLX4 with a USB cable, the sounds from the headphones and the master are combined in the master output of DDJ-FLX4. There is no sound from the headphones.

We have confirmed that 2-stereo outputs cannot be done on some Android devices.

By setting Android MONO/STEREO switch on the rear panel of DDJ-FLX4 to MONO, the master and headphones will be output in mono.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110088

When I connect to DDJ-FLX4 with a USB cable, there is no sound from the mobile device.

When you connect to DDJ-FLX4 with a USB cable, no sound is output from the mobile device.

To do so, use the MASTER output terminals and headphones output terminals of DDJ-FLX4.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110090

I rotated the mobile device sideways, but the screen does not become DJ screen.

Turn off the rotation lock function of your mobile device and turn it sideways again.

If you are connected to PRO DJ LINK, your screen will be locked to portrait mode.

*It may not be possible to rotate the mobile device sometimes, such as when displaying a pop-up message.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110086

“Failed to activate the mobile device. Wait a while and try activating again.” was displayed when I tried to activate the mobile device. What do I do next?

Mobile devices with rekordbox for iOS/Android ver. 3.4.2 or earlier installed cannot be activated.

Please use one of the following rekordbox versions.

rekordbox for iOS/Android ver. 3.4.3 or later

Please also see here.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-45345

Nothing happens when I connect rekordbox for Android (ver. 4) to the USB terminal of a CDJ/XDJ.

Note: rekordbox for Android (ver. 4) does not support wired connection (USB Type-A, USB Type-B, or Ethernet).
Wireless connection (Wi-Fi) is supported.
To learn how to connect, click here.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110042

I’ve connected my mobile device and DJ equipment to the same Wi-Fi network, but even if I tap [Connect to CDJ/XDJ/DJM] in rekordbox for Android, it won’t connect to the DJ equipment.

Communication between devices may be blocked by network security.
Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
If you're using a VPN connection, please turn off the VPN connection.
A firewall blocking the communication can be one of other possible reasons.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110043

I cannot import tracks to this app.

Tracks with DRM (Digital Rights Management), or tracks in an unsupported format cannot be imported to rekordox.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110012

When rekordbox for Mac/Windows (ver. 5) is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox for Android (ver. 4).

You can't connect rekordbox for Mac/Windows (ver. 5) with rekordbox for Android (ver. 4) via Wi-Fi.
To do this, you'll need to use rekordbox for Mac/Windows (ver. 6) or later.
Library sync features are made possible by the reconfigured libraries in rekordbox for Mac/Windows (ver. 6) and rekordbox for Android (ver. 4).
If you connect rekordbox for Mac/Windows (ver. 6) and rekordbox for Android (ver. 4) via Wi-Fi, you can use the new library sync feature, Mobile Library Sync.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110013

I connected rekordbox for Mac/Windows and rekordbox for Android to the same Wi-Fi router, but I can’t find my mobile device in rekordbox for Mac/Windows.

Communication between devices may be blocked by network security.
Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
If you're using a VPN connection, please turn off the VPN connection.
A firewall blocking the communication can be one of other possible reasons.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110014

I can’t use track search when a rekordbox for Android track is loaded to DJ equipment. I can’t call up a Hot Cue on another track when a rekordbox for Android track is loaded to DJ equipment.

You can't use track search when a track is loaded to DJ equipment using rekordbox for Android.
You can't call up a Hot Cue on another track when you’re using rekordbox for Android because selected Hot Cues are canceled when you change the track that’s being played.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110044

When I tried to download tracks via Cloud Library Sync, the message “Download Error: Unable to download some tracks because no file was found.” was displayed.

You will see download errors when:

There are no tracks in Dropbox
There are no tracks in Google Drive.

https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-50653