FAQ

What do you need help with?

Troubleshooting

• I cannot import tracks to this app.

  Tracks with DRM (Digital Rights Management), or tracks in an unsupported format cannot be imported to rekordox.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110012

• When rekordbox for Mac/Windows (ver. 5) is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox for iOS/Android (ver. 3).

  You can't connect rekordbox for Mac/Windows (ver. 5) with rekordbox for iOS/Android (ver. 3) via Wi-Fi.
  To do this, you'll need to use rekordbox for Mac/Windows (ver. 6) or later.
  Library sync features are made possible by the reconfigured libraries in rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3).
  If you connect rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3) via Wi-Fi, you can use the new library sync feature, Mobile Library Sync.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110013

• I connected rekordbox for Mac/Windows and rekordbox for iOS/Android to the same Wi-Fi router, but I can’t find my mobile device in rekordbox for Mac/Windows.

  Communication between devices may be blocked by network security.
  Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
  If you're using a VPN connection, please turn off the VPN connection.
  A firewall blocking the communication can be one of other possible reasons.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110014