FAQ

What do you need help with?

Troubleshooting

  • Nothing happens when I connect rekordbox for Android (ver. 3) to the USB terminal of a CDJ/XDJ.

    Note: rekordbox for Android (ver. 3) does not support wired connection (USB Type-A, USB Type-B, or Ethernet).
    Wireless connection (Wi-Fi) is supported.
    To learn how to connect, click here.

    https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110042

  • I’ve connected my mobile device and DJ equipment to the same Wi-Fi network, but even if I tap [CDJ/XDJ Settings] in rekordbox for Android, it won’t connect to the DJ equipment.

    Communication between devices may be blocked by network security.
    Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
    If you're using a VPN connection, please turn off the VPN connection.
    A firewall blocking the communication can be one of other possible reasons.

    https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110043

  • I cannot import tracks to this app.

    Tracks with DRM (Digital Rights Management), or tracks in an unsupported format cannot be imported to rekordox.

    https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110012

  • When rekordbox for Mac/Windows (ver. 5) is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox for iOS/Android (ver. 3).

    You can't connect rekordbox for Mac/Windows (ver. 5) with rekordbox for iOS/Android (ver. 3) via Wi-Fi.
    To do this, you'll need to use rekordbox for Mac/Windows (ver. 6) or later.
    Library sync features are made possible by the reconfigured libraries in rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3).
    If you connect rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3) via Wi-Fi, you can use the new library sync feature, Mobile Library Sync.

    https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110013

  • I connected rekordbox for Mac/Windows and rekordbox for iOS/Android to the same Wi-Fi router, but I can’t find my mobile device in rekordbox for Mac/Windows.

    Communication between devices may be blocked by network security.
    Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
    If you're using a VPN connection, please turn off the VPN connection.
    A firewall blocking the communication can be one of other possible reasons.

    https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110014

  • I can’t use track search when a rekordbox for Android track is loaded to DJ equipment. I can’t call up a Hot Cue on another track when a rekordbox for Android track is loaded to DJ equipment.

    You can't use track search when a track is loaded to DJ equipment using rekordbox for Android.
    You can't call up a Hot Cue on another track when you’re using rekordbox for Android because selected Hot Cues are canceled when you change the track that’s being played.

    https://rekordbox.com/en/support/faq/troubleshooting-errors-android/#faq-q110044