FAQ

What do you need help with?

Troubleshooting

• I can’t play tracks from my iOS Music app via rekordbox (iOS).

  Tracks deleted from the iOS Music app won't be available in rekordbox (iOS).

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-3626

• I can’t use track search when a rekordbox (iOS) track is loaded to DJ equipment.
  I can’t call up a Hot Cue on another track when a rekordbox (iOS) track is loaded to DJ equipment.

  You can't use track search when a track is loaded to DJ equipment using rekordbox (iOS).
  You can't call up a Hot Cue on another track when you’re using rekordbox (iOS) because selected Hot Cues are canceled when you change the track that’s being played.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-3637

• I’ve connected my mobile device and DJ equipment to the same Wi-Fi network, but even if I tap [PRO DJ LINK Connection] in rekordbox (iOS), it won’t connect to the DJ equipment.

  Communication between devices may be prohibited in the security settings of the Wi-Fi network. Check the settings of the wireless LAN router.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-3648

• When rekordbox (Mac/Windows) ver. 5 is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox (iOS) ver. 3.

  You can't connect rekordbox (Mac/Windows) ver. 5 with rekordbox (iOS) ver. 3 via Wi-Fi.
  To do this, you'll need to use rekordbox (Mac/Windows) ver. 6 or later.
  Library sync features are made possible by the reconfigured libraries in rekordbox (Mac/Windows) ver. 6 and rekordbox (iOS) ver.3.
  If you connect rekordbox (Mac/Windows) ver. 6 and rekordbox (iOS) ver. 3 via Wi-Fi, you can use the new library sync feature, Mobile Library Sync.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-12585

• I connected rekordbox (Mac/Windows) and rekordbox (iOS/Android) to the same Wi-Fi router, but I can’t find my mobile device in rekordbox (Mac/Windows).

  Communication between devices may be blocked by network security.
  Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
  If you're using a VPN connection, please turn off the VPN connection.
  A firewall blocking the communication can be one of other possible reasons.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-12606

• Nothing happens when I connect rekordbox (iOS) ver.3 to the USB terminal of a CDJ/XDJ.

  In rekordbox (iOS) ver.3, the process for making a wired connection has changed from the previous method of connecting from a USB Type-A terminal to a USB Type-B terminal. To learn how to connect, visit (https://rekordbox.com/en/support/faq/connecting-to-dj-units/#faq-1239).
  Traditional connection methods limit file transfer speed, and file formats such as WAV/AIFF and FLAC/ALAC can’t be used.
  With rekordbox (iOS) ver.3, we've changed the wired connection method to allow these file formats, and to improve stability.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-12681

• I can’t import some tracks to rekordbox (iOS).

  The types of audio files listed below are not supported in rekordbox (iOS):
  ・Audio files downloaded from Apple Music
  ・Audio files not downloaded from iCloud
  ・Audio files protected by Digital Rights Management (DRM)

  *For Apple Music users
  If "Sync Library" is enabled in Apple Music, you can't use audio files downloaded from Apple Music in
  rekordbox (iOS) because they’re protected by Digital Rights Management (DRM).

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-12763

• Even if I tap [PRO DJ LINK Connection] in rekordbox (iOS) on iOS 14 or later, it won’t connect to the DJ equipment.

  In iOS 14, and later versions, you'll need to allow rekordbox to access your local network. You can do this in the iOS settings.
  

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-q100002

• Why can’t I find my mobile device in rekordbox (Mac/Windows) even when I tap [Connect to rekordbox (Mac/Win)] in rekordbox (iOS) on iOS 14 or later?

  In iOS 14, and later versions, you'll need to allow rekordbox to access your local network. You can do this in the iOS settings.
  

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-q100001