FAQ

What do you need help with?

Troubleshooting

• I can’t play tracks from my iOS Music app via rekordbox for iOS.

  Tracks deleted from the iOS Music app won't be available in rekordbox for iOS.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-3626

• I can’t use track search when a rekordbox for iOS track is loaded to DJ equipment.
  I can’t call up a Hot Cue on another track when a rekordbox for iOS track is loaded to DJ equipment.

  You can't use track search when a track is loaded to DJ equipment using rekordbox for iOS.
  You can't call up a Hot Cue on another track when you’re using rekordbox for iOS because selected Hot Cues are canceled when you change the track that’s being played.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-3637

• I’ve connected my mobile device and DJ equipment to the same Wi-Fi network, but even if I tap [PRO DJ LINK Connection] in rekordbox for iOS, it won’t connect to the DJ equipment.

  Communication between devices may be prohibited in the security settings of the Wi-Fi network. Check the settings of the wireless LAN router.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-3648

• When rekordbox for Mac/Windows (ver. 5) is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox for iOS/Android (ver. 3).

  You can't connect rekordbox for Mac/Windows (ver. 5) with rekordbox for iOS/Android (ver. 3) via Wi-Fi.
  To do this, you'll need to use rekordbox for Mac/Windows (ver. 6) or later.
  Library sync features are made possible by the reconfigured libraries in rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3).
  If you connect rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3) via Wi-Fi, you can use the new library sync feature, Mobile Library Sync.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-12585

• I connected rekordbox for Mac/Windows and rekordbox for iOS/Android to the same Wi-Fi router, but I can’t find my mobile device in rekordbox for Mac/Windows.

  Communication between devices may be blocked by network security.
  Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
  If you're using a VPN connection, please turn off the VPN connection.
  A firewall blocking the communication can be one of other possible reasons.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-12606

• Nothing happens when I connect rekordbox for iOS (ver. 3) to the USB terminal of a CDJ/XDJ.

  In rekordbox for iOS (ver. 3), the process for making a wired connection has changed from the previous method of connecting from a USB Type-A terminal to a USB Type-B terminal. To learn how to connect, visit (https://rekordbox.com/en/support/faq/connecting-to-dj-units/#faq-1239).
  Traditional connection methods limit file transfer speed, and file formats such as WAV/AIFF and FLAC/ALAC can’t be used.
  With rekordbox for iOS (ver. 3), we've changed the wired connection method to allow these file formats, and to improve stability.

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-12681

• I can’t import some tracks to rekordbox for iOS.

  The types of audio files listed below are not supported in rekordbox for iOS:
  ・Audio files downloaded from Apple Music
  ・Audio files not downloaded from iCloud
  ・Audio files protected by Digital Rights Management (DRM)

  *For Apple Music users
  If "Sync Library" is enabled in Apple Music, you can't use audio files downloaded from Apple Music in
  rekordbox for iOS because they’re protected by Digital Rights Management (DRM).

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-12763

• Even if I tap [PRO DJ LINK Connection] in rekordbox (iOS) on iOS 14 or later, it won’t connect to the DJ equipment.

  In iOS 14, and later versions, you'll need to allow rekordbox to access your local network. You can do this in the iOS settings.
  

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-q100002

• Why can’t I find my mobile device in rekordbox (Mac/Windows) even when I tap [Connect to rekordbox (Mac/Win)] in rekordbox (iOS) on iOS 14 or later?

  In iOS 14, and later versions, you'll need to allow rekordbox to access your local network. You can do this in the iOS settings.
  

  https://rekordbox.com/en/support/faq/troubleshooting-errors-mobile/#faq-q100001