FAQ

What do you need help with?

Billing and Payments

  • Can I change my subscription payment option from monthly to yearly (or vice versa)?

    To change your subscription payment option, log in here and follow the instructions.

    If you want to change to the Creative plan after subscribing to the yearly Core plan, you can only upgrade to the yearly Creative plan – the monthly option will not be available.

    https://rekordbox.com/en/support/faq/payment/#faq-23815

  • If I change my subscription to the monthly payment option in the middle of a yearly payment cycle, will you refund the rest of my yearly payment?

    Because the change from a yearly payment to a monthly payment option will be applied on the next renewal date, you won't receive a refund.

    If you want to change to the Creative plan after subscribing to the yearly Core plan, you can only upgrade to the yearly Creative plan – the monthly option will not be available.

     

    https://rekordbox.com/en/support/faq/payment/#faq-23809

  • I’m thinking about buying a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

    You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.

    Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.

    You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.

    Please check here for details.

    https://rekordbox.com/en/support/faq/payment/#faq-23795

  • I’ve bought a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

    You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.

    Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.

    You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.

    Please check here for details.

    https://rekordbox.com/en/support/faq/payment/#faq-23796

  • I’d like to transfer my rekordbox subscription to someone else. What should I do?

    We don't recommend transferring a subscription to anyone else and we can't take any responsibility for transfers.

    https://rekordbox.com/en/support/faq/payment/#faq-23789

  • How can I update or change my payment method?

    You can update or change your payment method on My Page when you're logged into rekordbox.com.

    You can use a credit card or PayPal to make payments.

    https://rekordbox.com/en/support/faq/payment/#faq-10301

  • Can I pay for a 12-month subscription up-front or pay for more than one month at a time?

    Yes, each rekordbox plan offers the option to pay for a year in advance.

    Log in here and follow the instructions to do this.

    https://rekordbox.com/en/support/faq/payment/#faq-10277

  • Do you offer discounts for students?

    Currently, we don't offer student discounts.

    https://rekordbox.com/en/support/faq/payment/#faq-10367

  • I already subscribe to a rekordbox plan. Can I use the coupon?

    Yes.

    To use the coupon, you'll need to cancel your current plan, wait for it to expire, then resubscribe and apply the coupon on the cart page.

    https://rekordbox.com/en/support/faq/payment/#faq-18696

  • I cannot register my product on pioneerdj.com. I am unable to log in?

    Depending on the country you have selected, if you are unable to log in to pioneerdj.com.

    Please Log in here to register your products.

    https://rekordbox.com/en/support/faq/payment/#faq-18608

  • I’m using the 30 Day Free Trial subscription plan. When will the paid subscription start?

    You can subscribe to one of the plans free of charge for 30 days.

    When the free period ends, the paid subscription begins automatically.

    https://rekordbox.com/en/support/faq/payment/#faq-1964

  • How can I change my credit card for my subscription?

    You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).

    https://rekordbox.com/en/support/faq/payment/#faq-2024

  • I used my coupon to start a subscription plan, but then canceled the plan. Can I use the same coupon to resubscribe?

    The coupon code can only be used once.

    https://rekordbox.com/en/support/faq/payment/#faq-18670

  • My credit card was declined.

    Please check Digital River's FAQ.

    https://rekordbox.com/en/support/faq/payment/#faq-2013

  • Can I view my rekordbox billing history or monthly invoices?

    When payment is complete, an invoice will be sent to the email address you registered on the cart page during your purchase.

    You can also view the history of the plan you're currently subscribed to on the PLAN tab of MY PAGE in the rekordbox desktop application.

    https://rekordbox.com/en/support/faq/payment/#faq-10330

  • There’s been an issue with payment and my account has been put on hold. How do I get this resolved?

    If you have an issue with payment, contact Digital River (https://www.mycommerce.com/shopper-support/).

    https://rekordbox.com/en/support/faq/payment/#faq-10337

  • When will I be billed? Can I choose the date?

    You can't choose the billing date. After your 30-day free trial ends, you'll be billed every month or year on the same date until you cancel your subscription.

    https://rekordbox.com/en/support/faq/payment/#faq-10289

  • Are any other costs associated with the monthly rekordbox subscription charge?

    You'll need a Dropbox account to use the Cloud Library Sync feature in the rekordbox Creative plan.

    Although a free Dropbox plan is available, we recommend subscribing to a paid plan so you can upload more music to the cloud.

    https://rekordbox.com/en/support/faq/payment/#faq-10264

  • I’m using the 30 Day Free Trial subscription plan. Will you send me an email before it switches to the paid subscription?

    Digital River will send an email to the address you registered when you started the subscription, notifying you that the plan is due to switch to the paid subscription.

    https://rekordbox.com/en/support/faq/payment/#faq-1975

  • How can I check the renewal (payment) date of my subscription plan?

    See the license check menu on My Page on the website (if you have a subscription plan for rekordbox ver. 6).

    https://rekordbox.com/en/support/faq/payment/#faq-2001