FAQ
What do you need help with?
What do you need help with?
The coupon code can only be used once.
https://rekordbox.com/en/support/faq/payment/#faq-18670
Yes.
To use the coupon, you'll need to cancel your current plan, wait for it to expire, then resubscribe and apply the coupon on the cart page.
https://rekordbox.com/en/support/faq/payment/#faq-18696
Click here to log in.
You'll find your coupon code.
https://rekordbox.com/en/support/faq/payment/#faq-18635
Depending on the country you have selected, if you are unable to log in to pioneerdj.com.
Please Log in here to register your products.
https://rekordbox.com/en/support/faq/payment/#faq-18608
As an example, if you apply a coupon that offers a 6-month discount, the cart page will show that the discount will be applied for the first 5 months of the subscription.
This means that in addition to the payment for the first month, a renewal period of 5 months from the next month – totaling 6 months – will be applied.
https://rekordbox.com/en/support/faq/payment/#faq-q600143
Currently, we don't offer student discounts.
https://rekordbox.com/en/support/faq/payment/#faq-10367
If you have an issue with payment, contact Digital River (https://www.mycommerce.com/shopper-support/).
https://rekordbox.com/en/support/faq/payment/#faq-10337
When payment is completed every month, an invoice will be sent to the account's registered e-mail address.
You can also view the history of the plan you're currently subscribed to on the Plan tab of My Page in the rekordbox desktop application.
https://rekordbox.com/en/support/faq/payment/#faq-10330
You can update or change your payment method on My Page when you're logged into rekordbox.com.
You can use a credit card or PayPal to make payments.
https://rekordbox.com/en/support/faq/payment/#faq-10301
You'll be billed on the same date that you signed up for the subscription and it's not possible to change it. e.g. if you subscribed on April 15, you'll be billed on the 15th of each month after your 30-day free trial has ended.
https://rekordbox.com/en/support/faq/payment/#faq-10289
Not at this time.
https://rekordbox.com/en/support/faq/payment/#faq-10277
You'll need a Dropbox account to use the Cloud Library Sync feature in the rekordbox Creative plan.
We recommend subscribing to a paid Dropbox plan so you can upload more music.
https://rekordbox.com/en/support/faq/payment/#faq-10264
You can subscribe to one of the plans free of charge for 30 days.
When the free period ends, the paid subscription begins automatically.
https://rekordbox.com/en/support/faq/payment/#faq-1964
Digital River will send an email to the address you registered when you started the subscription, notifying you that the plan is due to switch to the paid subscription.
https://rekordbox.com/en/support/faq/payment/#faq-1975
See the license check menu on My Page on the website (if you have a subscription plan for rekordbox ver. 6).
https://rekordbox.com/en/support/faq/payment/#faq-2001
Please check Digital River's FAQ.
https://rekordbox.com/en/support/faq/payment/#faq-2013
You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).
https://rekordbox.com/en/support/faq/payment/#faq-2024