FAQ

What do you need help with?

Billing and Payments

• Can I change my subscription payment option from monthly to yearly (or vice versa)?

  To change your subscription payment option, log in here and follow the instructions.

  If you want to change to the Creative plan after subscribing to the yearly Core plan, you can only upgrade to the yearly Creative plan – the monthly option will not be available.

  https://rekordbox.com/en/support/faq/payment/#faq-23815

• If I change my subscription to the monthly payment option in the middle of a yearly payment cycle, will you refund the rest of my yearly payment?

  In any of the following cases, we'll refund the balance of the paid annual payment, based on the number of months that have elapsed up to the date of the plan change:

  • When you upgrade to the monthly Creative or Professional plan from the yearly Core plan
  • When you upgrade to the monthly Professional plan from the yearly Creative plan

  It usually takes about 3 to 7 days to receive the refund, which comes via the same payment method you used to purchase your subscription.

   

  Remaining Months	Refund
  11	90%
  10	80%
  9	70%
  8	60%
  7	50%
  6	40%
  5	30%
  4	20%
  3	10%
  2 or less	0%

   

  https://rekordbox.com/en/support/faq/payment/#faq-23809

• I’m thinking about buying a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

  You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.

  Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.

  You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.

  Please check here for details.

  https://rekordbox.com/en/support/faq/payment/#faq-23795

• I’ve bought a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

  You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.

  Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.

  You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.

  Please check here for details.

  https://rekordbox.com/en/support/faq/payment/#faq-23796

• I’d like to transfer my rekordbox subscription to someone else. What should I do?

  We don't recommend transferring a subscription to anyone else and we can't take any responsibility for transfers.

  https://rekordbox.com/en/support/faq/payment/#faq-23789

• How can I update or change my payment method?

  You can update or change your payment method on My Page when you're logged into rekordbox.com.

  You can use a credit card or PayPal to make payments.

  https://rekordbox.com/en/support/faq/payment/#faq-10301

• Can I pay for a 12-month subscription up-front or pay for more than one month at a time?

  Yes, each rekordbox plan offers the option to pay for a year in advance.

  Log in here and follow the instructions to do this.

  https://rekordbox.com/en/support/faq/payment/#faq-10277

• Do you offer discounts for students?

  Currently, we don't offer student discounts.

  https://rekordbox.com/en/support/faq/payment/#faq-10367

• I already subscribe to a rekordbox plan. Can I use the coupon?

  Yes.

  To use the coupon, you'll need to cancel your current plan, wait for it to expire, then resubscribe and apply the coupon on the cart page.

  https://rekordbox.com/en/support/faq/payment/#faq-18696

• I cannot register my product on pioneerdj.com. I am unable to log in?

  Depending on the country you have selected, if you are unable to log in to pioneerdj.com.

  Please Log in here to register your products.

  https://rekordbox.com/en/support/faq/payment/#faq-18608

• I’m using the 30 Day Free Trial subscription plan. When will the paid subscription start?

  You can subscribe to one of the plans free of charge for 30 days.

  When the free period ends, the paid subscription begins automatically.

  https://rekordbox.com/en/support/faq/payment/#faq-1964

• How can I change my credit card for my subscription?

  You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).

  https://rekordbox.com/en/support/faq/payment/#faq-2024

• I used my coupon to start a subscription plan, but then canceled the plan. Can I use the same coupon to resubscribe?

  The coupon code can only be used once.

  https://rekordbox.com/en/support/faq/payment/#faq-18670

• My credit card was declined.

  Please check Digital River's FAQ.

  https://rekordbox.com/en/support/faq/payment/#faq-2013

• Can I view my rekordbox billing history or monthly invoices?

  When payment is complete, an invoice will be sent to the email address you registered on the cart page during your purchase.

  You can also view the history of the plan you're currently subscribed to on the PLAN tab of MY PAGE in the rekordbox desktop application.

  https://rekordbox.com/en/support/faq/payment/#faq-10330

• I forgot my coupon code for the “Special rekordbox offer for CDJ, XDJ, and DJM owners”.

  Click here to log in.

  You'll find your coupon code.

  https://rekordbox.com/en/support/faq/payment/#faq-18635

• How can I check the discount period of the coupon code applied on the cart page?

  As an example, if you apply a coupon that offers a 6-month discount, the cart page will show that the discount will be applied for the first 5 months of the subscription.

  This means that in addition to the payment for the first month, a renewal period of 5 months from the next month – totaling 6 months – will be applied.

  https://rekordbox.com/en/support/faq/payment/#faq-q600143

• There’s been an issue with payment and my account has been put on hold. How do I get this resolved?

  If you have an issue with payment, contact Digital River (https://www.mycommerce.com/shopper-support/).

  https://rekordbox.com/en/support/faq/payment/#faq-10337

• When will I be billed? Can I choose the date?

  You can't choose the billing date. After your 30-day free trial ends, you'll be billed every month or year on the same date until you cancel your subscription.

  https://rekordbox.com/en/support/faq/payment/#faq-10289

• Are any other costs associated with the monthly rekordbox subscription charge?

  For Creative plan users:

  You'll need to subscribe to a Dropbox plan to save your files if the total amount of the files you're uploading via Cloud Library Sync exceeds the storage capacity of the Dropbox Basic plan.

  We recommend subscribing to a paid plan so you can upload more music to the cloud.

  For Professional plan users:

  You don't need to sign up for Dropbox separately, as unlimited Dropbox storage capacity is included in the plan price.

  For streaming services:

  You'll need to sign up for each streaming service separately, regardless of which rekordbox subscription plan you use.

   

  https://rekordbox.com/en/support/faq/payment/#faq-10264

• I’m using the 30 Day Free Trial subscription plan. Will you send me an email before it switches to the paid subscription?

  Digital River will send an email to the address you registered when you started the subscription, notifying you that the plan is due to switch to the paid subscription.

  https://rekordbox.com/en/support/faq/payment/#faq-1975

• How can I check the renewal (payment) date of my subscription plan?

  See the license check menu on My Page on the website (if you have a subscription plan for rekordbox ver. 6).

  https://rekordbox.com/en/support/faq/payment/#faq-2001