FAQ

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rekordbox Cloud Unlimited powered by Dropbox

• What is Dropbox and AlphaTheta corporation’s policy on third-party access to personal files?

  For the policy on third-party access to personal files, please see the following link.

  Dropbox Terms

  rekordbox Software License Agreement

   

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-36790

• What is rekordbox Cloud Unlimited powered by Dropbox?

  This is a cloud storage service with unlimited capacity in your Dropbox account, available when you use the Professional plan.
  You can use unlimited cloud storage by joining the Dropbox Business team (Professional DJ team) using your Dropbox personal account.
  When you use Cloud Library Sync, you can upload and save unlimited amounts of music and video files to the cloud.
  You can keep using files that are already saved in the cloud in your Dropbox personal account by transferring the files to the Professional DJ team.

  Find out more details here.

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100006

• How can I use rekordbox Cloud Unlimited powered by Dropbox?

  To use the rekordbox Cloud Unlimited powered by Dropbox feature, you'll need to:

  ・Start a Professional plan subscription.
  ・Create a Dropbox personal account.
  ・Join the Professional DJ team (from My Page on rekordbox.com)

  Find out more details here.

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100007

• What is the Professional DJ team?

  The Professional DJ team is a Dropbox Business team for rekordbox Cloud Unlimited powered by Dropbox.
  By joining your Dropbox personal account to the Professional DJ team, you can use Dropbox with unlimited storage capacity.

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100008

• I can’t join the Professional DJ team. Why?

  It's not possible to join the Professional DJ team in any of the following cases:
  ・The Dropbox account you are using is a team account.
  ・You created your Dropbox account via "Sign in with Apple ID".

  If either of the above applies to you, you'll need to create a new Dropbox personal account. If you're already using Cloud Library Sync, move your music files to the new Dropbox account.
  Find details here.

  If you don't receive an email from Dropbox inviting you to join the Professional DJ team, check your spam folder.
  If you didn't receive the email, you can also receive an invitation to join the Professional DJ team from the notifications on the Dropbox website.

  Find more information on how to check your notifications here.

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100009

• If I change my Dropbox account in the Professional DJ team, or if I cancel my rekordbox Professional plan or change to another plan, what will happen to my old Professional DJ team account and the data registered in the account?

  You'll still be able to use your Dropbox account that was previously used in the Professional DJ team, but your Dropbox account will no longer have unlimited storage capacity, and will instead work as a Dropbox Basic account (capacity: up to 2GB).
  Previously saved music files won't be deleted even if the total amount exceeds the 2GB limit, but you won't be able to upload any more data.
  You can rejoin the Professional DJ team with your Dropbox account at any time if you subscribe to the rekordbox Professional plan.

  Find out more details here.

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100010

• What Dropbox features will not be available in rekordbox Cloud Unlimited powered by Dropbox?

  The following functions in Dropbox business will not be available via the Professional plan:
  ・Dropbox Paper
  ・Team's shared space
  ・Group

  Find out more about the functions provided in Dropbox Business here.

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100011

• After joining the Professional DJ team, I can’t change the mail address for my Dropbox account. Why?

  To change your email address after joining the Professional DJ team, you need to unregister your Dropbox account from the team and change your email address in the settings page of your Dropbox account.
  Follow the steps below:

  Step 1: Select [Cancel setting] and remove your Dropbox account from the team via the Cloud Settings on My Page at rekordbox.com.
  Step 2: Change the email address for your Dropbox account.
  Step 3: Join the team using the Dropbox account again via the Cloud Settings on My Page at rekordbox.com.

  Find out more about changing the email address for your Dropbox account here.

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100012

• Can I join the Professional DJ team if I’m using a paid Dropbox personal plan? If so, what is the fee?

  If you join the Professional DJ team using a Dropbox account with a paid personal plan, you'll only need to pay for the rekordbox Professional plan – you won't be charged twice.

  When you set up rekordbox Cloud Unlimited powered by Dropbox, the payment is automatically switched.

   

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100013

• If I join the Professional DJ team, will my files be accessible to other team members?

  No, other member will not access to the files in your Dropbox folder.

   

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100014

• Can I save files other than music files in rekordbox Cloud Unlimited powered by Dropbox?

  Yes, you can store files other than music files, as long as you comply with Dropbox's Terms of Service.

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100015

• Is there anything I should be aware of when using rekordbox Cloud Unlimited powered by Dropbox, the unlimited cloud storage for DJs?

  This cloud Service is a service that provides the Customer the Dropbox storage that the Company is authorized to administer.

  It is prohibited to conduct acts that disturb other customers, such as occupying the capacity.

   

  https://rekordbox.com/en/support/faq/cloud-unlimited-mobile/#faq-q100016