What do you need help with?

Library Sync

  • I want to start Cloud Library Sync all over again, how do I do that?

    You can start over from an empty library in ver. 6, or from a library conversion in ver. 5.
    1. Make sure that Cloud Library Sync is turned on on all devices that have once been synced using Cloud Library Sync.
    - rekordbox (Mac/Windows):
    Go to [My Page] > [LIBRARY SYNC] tab > [Sync library to another device] and turn it on.
    - rekordbox (iOS):
    Go to [Settings] > [Account Information] > [Cloud Library Sync] and turn it on.
    2. Go to [Cloud Library Sync] > [Move to local storage] for tracks uploaded by rekordbox (Mac/Windows).
    3. Delete the Collection and all playlists in rekordbox (Mac/Windows).
    4. Wait for the Collection and playlists to be deleted on all synchronized devices.
    5. The ver. 6 library is now empty. If you want to start over from the ver. 5 library conversion, go to the application menu and select [File] > [Library] > [Import your library from ver.5 (or earlier)].


  • Auto Upload isn’t enabled, even though the function is enabled on a playlist on another computer/mobile device. Why not?

    If your version of rekordbox  doesn't support Auto Upload, it won't be enabled and the playlist will work in the usual way.

    Update rekordbox to the latest version to enable Auto Upload.



  • I’m having problems syncing to my Dropbox account. What should I do?

    Check if you're logged into your Dropbox account in the rekordbox preferences.

    Next, make sure the account you're logged into on the Dropbox desktop application matches the Dropbox account you're logged into within rekordbox.


  • After uploading a track via rekordbox, I can’t play the track with the iTunes/Apple Music app.

    If [Move] is selected when uploading tracks, the tracks will move from the original folder to the Dropbox folder.

    As a result, the tracks in the folder that the iTunes/Apple Music app refers to are deleted and can't be played.

    To upload a track and keep it in the folder that the iTunes/Apple Music app refers to, select [Copy]. You can switch this setting in [Preferences] > [Advanced] > [Library Sync].

    If you've already moved a track to a Dropbox folder, you can return it to the previous folder by selecting [Cloud Library Sync] > [Move to local storage] in the context menu.


  • When I synced multiple devices using Cloud Library Sync, the same track showed up twice in the track list.

    You can select [Tracks stored on the computer] or [Tracks stored on other devices] in the Cloud column to remove unwanted tracks by filtering them.
    Syncing the same track on multiple devices with Cloud Library Sync after importing the same track on each device results in duplication. You can determine which device the track is from by filtering by [Tracks stored on the computer] or [Tracks stored on other devices] in the cloud column. Then you can delete the tracks you don't want.


  • What is Cloud Library Sync?

    You can use Cloud Library Sync to sync your library on the cloud with the libraries on your computers and mobile devices.

    Upload tracks and videos to the cloud, then you can play them on other devices as well.

    For example, you can seamlessly use the same library on the computer you use for music production and the laptop you use for DJing. You can also prepare tracks for DJing using a mobile device when you're on the move.

    Here are the differences depending on the plan you chose to use.

    • Free or Core plan

    You can upload and sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.

    Please note: The entire library will not be synchronized.

    • Creative plan

    The entire library will be synchronized.

    You can select individual playlists and tracks to then upload them to the cloud.

    This will depend on the Dropbox plan you're using for storage capacity when uploading files.

    • Professional plan

    The entire library will be synchronized.

    You can either select individual playlists and tracks to upload to the cloud, or automatically upload all your files.

    You can upgrade your Dropbox account to have unlimited storage capacity, so you can upload files without having to worry about the capacity.

    To find out more information, watch the Cloud Library Sync tutorial video, click here.



  • What is Library Sync?

    Library Sync enables you to prepare tracks for your DJ performance using the same library on different devices which are logged into the same Pioneer DJ account.

    There are 2 types of Library Sync: Mobile Library Sync and Cloud Library Sync.

    Please see the links below to find out more.

    Mobile Library Sync: here.

    Cloud Library Sync: here.

    You can use Library Sync with rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3).



  • What is Mobile Library Sync?

    With Mobile Library Sync you can sync your rekordbox library when your computers and mobile devices are connected to the same Wi-Fi network.

    This helps you to seamlessly prepare tracks for DJ performance. For example, you can use your computer at home while using a mobile device on the move.

    To watch the Mobile Library Sync tutorial video, click here.



  • My library doesn’t sync between computers and mobile devices.

    Check if any of the following applies:

    • Devices are logged into different Pioneer DJ accounts.

    Use the same Pioneer DJ account on all your devices.
    You can check which Pioneer DJ account you're using on each device as follows:
    rekordbox for Mac/Windows: MY PAGE
    rekordbox for iOS/Android: [Settings] > [Account Information]

    • Cloud Library Sync is turned off.

    rekordbox for Mac/Windows: On MY PAGE, open the [LIBRARY SYNC] tab and turn on [Sync library to another device].
    rekordbox for iOS/Android: Open [Settings] > [Account Information] and turn on [Cloud Library Sync].

    • You're using LINK EXPORT mode.

    Libraries can't be synced when you're using LINK EXPORT mode.
    When you finish using LINK EXPORT mode, the library will resume syncing.



  • Tracks that only exist on other computers or mobile devices are listed in a track list. Can I hide the tracks that can’t be played?

    You can hide them using the Cloud column filter.


  • The track might not have been downloaded.

    The track might not have been downloaded to the device you're using.

    Check the status of your Dropbox desktop application.


  • Track titles are grayed out on my computer and I can’t play them.

    When a track title is grayed out, it means the file hasn't been transferred from your other computers/mobile devices. To play the track in rekordbox, you need to transfer it from your other computers/mobile devices in one of the following ways:

    • File transfer using Mobile Library Sync
      1. Connect rekordbox (Mac/Windows) and rekordbox (iOS) to the same Wi-Fi network.
      2. In rekordbox (iOS), tap [Settings] > [Connect to rekordbox (Mac/Win)].
      3. In rekordbox (Mac/Windows), click [SEARCH MOBILE].
      4. Select the track from a track list in rekordbox (Mac/Windows) and right-click to show the context menu. Select [Mobile Library Sync] > [Transfer to this computer].
    • Using Cloud Library Sync
      1. Open the information window and check which device contains the track with the grayed-out title.
      2. Upload the track from the device that contains it.

    rekordbox (Mac/Windows):   Select the track from a track list, right-click and select [Cloud Library Sync] > [Upload] from the context menu.

    rekordbox (iOS):  Swipe a track to the left, tap [...], and select [Upload to Cloud].

          3. Once the track has been uploaded, it will be downloaded automatically by the Dropbox desktop application installed on your computer.



  • I want to switch the Dropbox account that I’m using for rekordbox. What should I do?

    You can switch your Dropbox account in:
    rekordbox for Mac/Windows: [LIBRARY SYNC] tab on My Page
    rekordbox for iOS/Android: [Settings] > [Account Information] > [Cloud Storage Services]

    When you switch your Dropbox account, the changes will be applied to all versions of rekordbox for Mac/Windows/iOS/Android logged in with the same Pioneer DJ account.
    Please note that you won't be able to play tracks from the cloud storage of the previous Dropbox account because they're deleted from the local Dropbox folder.


  • When Auto Upload is enabled, some of the tracks in some of my playlists won’t upload to the cloud. Why not?

    If the tracks in your playlist aren't on the PC/Mac or mobile device you're using, they won't upload to the cloud.

    Instead, upload the track from the PC/Mac or mobile device where it's stored.