FAQ

What do you need help with?

Library Sync

  • Auto Upload isn’t enabled, even though the function is enabled on a playlist on another computer/mobile device.

    If your version of rekordbox  doesn't support Auto Upload, it won't be enabled and the playlist will work in the usual way.

    Please update rekordbox to version 6.0.1 or later to enable Auto Upload.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-12905

  • I want to start Cloud Library Sync all over again, how do I do that?

    You can start over from an empty library in ver. 6, or from a library conversion in ver. 5.
    Procedure:
    1. Make sure that Cloud Library Sync is turned on on all devices that have once been synced using Cloud Library Sync.
     '- rekordbox (Mac/Windows):
    Go to [My Page] > [LIBRARY SYNC] tab > [Sync library to another device] and turn it on.
     '- rekordbox (iOS):
    Go to [Settings] > [Account Information] > [Cloud Library Sync] and turn it on.
    2. Go to [Cloud Library Sync] > [Move to local storage] for tracks uploaded by rekordbox (Mac/Windows).
    3. Delete the Collection and all playlists in rekordbox (Mac/Windows).
    4. Wait for the Collection and playlists to be deleted on all synchronized devices.
    5. The ver. 6 library is now empty. If you want to start over from the ver.5 library conversion, go to the application menu and select [File] > [Library] > [Import your library from ver.5 (or earlier)].

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-12744

  • When I synced multiple devices using Cloud Library Sync, the same track showed up twice in the track list.

    You can select [Tracks stored on the computer] or [Tracks stored on other devices] in the Cloud column to remove unwanted tracks by filtering them.
    Syncing the same track on multiple devices with Cloud Library Sync after importing the same track on each device results in duplication. You can determine which device the track is from by filtering by [Tracks stored on the computer] or [Tracks stored on other devices] in the cloud column. Then you can delete the tracks you don't want.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-12724

  • I’m having problems syncing to my Dropbox account. What should I do?

    Check if you're logged into your Dropbox account in the rekordbox preferences.

    Next, make sure the account you're logged into on the Dropbox desktop application matches the Dropbox account you're logged into within rekordbox.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-10185

  • Tracks that only exist on other computers or mobile devices are listed in a track list. Can I hide the tracks that can’t be played?

    You can hide them using the Cloud column filter.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-4690

  • After uploading a track via rekordbox, I can’t play the track with the iTunes/Apple Music app.

    If [Move] is selected when uploading tracks, the tracks will move from the original folder to the Dropbox folder.

    As a result, the tracks in the folder that the iTunes/Apple Music app refers to are deleted and can't be played.

    To upload a track and keep it in the folder that the iTunes/Apple Music app refers to, select [Copy]. You can switch this setting in [Preferences] > [Advanced] > [Library Sync].

    If you've already moved a track to a Dropbox folder, you can return it to the previous folder by selecting [Cloud Library Sync] > [Move to local storage] in the context menu.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-4677

  • I can’t load a track that I uploaded to the cloud from another computer or mobile device.

    The track might not have been downloaded to the device you're using.

    Check the status of your Dropbox desktop application.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-4668

  • Track titles are grayed out on my computer and I can’t play them.

    When a track title is grayed out, it means the file hasn't been transferred from your other computers/mobile devices. To play the track in rekordbox, you need to transfer it from your other computers/mobile devices in one of the following ways:

    • File transfer using Mobile Library Sync
      1. Connect rekordbox (Mac/Windows) and rekordbox (iOS) to the same Wi-Fi network.
      2. In rekordbox (iOS), tap [Settings] > [Connect to rekordbox (Mac/Win)].
      3. In rekordbox (Mac/Windows), click [SEARCH MOBILE].
      4. Select the track from a track list in rekordbox (Mac/Windows) and right-click to show the context menu. Select [Mobile Library Sync] > [Transfer to this computer].
    • Using Cloud Library Sync
      1. Open the information window and check which device contains the track with the grayed-out title.
      2. Upload the track from the device that contains it.

    rekordbox (Mac/Windows):   Select the track from a track list, right-click and select [Cloud Library Sync] > [Upload] from the context menu.

    rekordbox (iOS):  Swipe a track to the left, tap [...], and select [Upload to Cloud].

          3. Once the track has been uploaded, it will be downloaded automatically by the Dropbox desktop application installed on your computer.

     

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-4656

  • What is Library Sync?

    Library Sync enables you to prepare tracks for DJing using the same library on different devices which are logged into the same Pioneer DJ account. There are two types of Library Sync: Mobile Library Sync and Cloud Library Sync.
    You can use Mobile Library Sync for free. To use Cloud Library Sync, you'll need to take out the rekordbox Creative Plan.
    You can use Library Sync with rekordbox (Mac/Windows) ver. 6 and rekordbox (iOS) ver. 3.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-3657

  • What is Mobile Library Sync?

    With Mobile Library Sync you can sync your rekordbox library when your computers and mobile devices are connected to the same Wi-Fi network.
    This helps you to seamlessly prepare tracks for DJing. For example, you can use your computer at home while using a mobile device on the move.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-3667

  • What is Cloud Library Sync?

    You can use Cloud Library Sync to sync your library on the cloud with the libraries on your computers and mobile devices.
    For example, you can seamlessly use the same library on the computer you use for music production and the laptop you use for DJing. You can also prepare tracks for DJing using a mobile device when you're on the move.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-3677

  • How can I use the Cloud Library Sync feature?

    To use the Cloud Library Sync feature, you'll need to:

    • Start a Creative plan subscription.
    • Create a Dropbox account.

    Find out more details here.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-3688

  • My library doesn’t sync between computers and mobile devices.

    Check if any of the following applies:
    - Devices are logged into different Pioneer DJ accounts.
    Use the same Pioneer DJ account on all your devices.
    You can check which Pioneer DJ account you're using on each device as follows:
    rekordbox (Mac/Windows): My Page
    rekordbox (iOS): [Settings] > [Account Information]

    - Cloud Library Sync is turned off.
    rekordbox (Mac/Windows): On My Page, open the [LIBRARY SYNC] tab and turn on [Sync library to another device].
    rekordbox (iOS): Open [Settings] > [Account Information] and turn on [Cloud Library Sync].

    - You're using Link Export mode.
    Libraries can't be synced when you're using Link Export mode.
    When you finish using Link Export mode, the library will resume syncing.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-3698

  • I want to switch the Dropbox account that I’m using for rekordbox. What should I do?

    You can switch your Dropbox account in:
    rekordbox (Mac/Windows): [LIBRARY SYNC] tab on My Page
    rekordbox (iOS): [Settings] > [Account Information] > [Cloud Storage Services]

    When you switch your Dropbox account, the changes will be applied to all versions of rekordbox (Mac/Windows/iOS) logged in with the same Pioneer DJ account.
    Please note that you won't be able to play tracks from the cloud storage of the previous Dropbox account because they're deleted from the local Dropbox folder.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-3709

  • When Auto Upload is enabled, some of the tracks in some of my playlists won’t upload to the cloud.

    If the tracks aren't on the computer or mobile device you're using, they won't upload to the cloud.
    Please upload the track from the computer or mobile device where it is stored.

    https://rekordbox.com/en/support/faq/library-sync-6/#faq-12376