FAQ

What do you need help with?

Library Sync

  • When I tried to download tracks via Cloud Library Sync, the message “Download Error: Unable to download some tracks because no file was found.” was displayed.

    You will see download errors when:

    • There are no tracks in Dropbox
    • There are tracks in Google Drive which is not supported by rekordbox for Android.

    Supported services are Dropbox and Google Drive.

     

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-50653

  • Can Cloud Library Sync download tracks uploaded to Google Drive?

    No, it can not.

    rekordbox for Mac/Windows can upload tracks to and download them from Google Drive.

     

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-50646

  • What is Mobile Library Sync?

    With Mobile Library Sync you can sync your rekordbox library when your computers and mobile devices are connected to the same Wi-Fi network.
    This helps you to seamlessly prepare tracks for DJing. For example, you can use your computer at home while using a mobile device on the move.

    To watch the Mobile Library Sync tutorial video, click here.

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-q110016

  • What is Cloud Library Sync?

    You can use Cloud Library Sync to sync your library on the cloud with the libraries on your computers and mobile devices.

    Upload tracks and videos to the cloud, then you can play them on other devices as well.

    For example, you can seamlessly use the same library on the computer you use for music production and the laptop you use for DJing. You can also prepare tracks for DJing using a mobile device when you're on the move.

    Here are the differences depending on the plan you chose to use.

    • Free or Core plan

    You can upload and sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.

    Please note: The entire library will not be synchronized.

    • Creative plan

    The entire library will be synchronized.

    You can select individual playlists and tracks to then upload them to the cloud.

    This will depend on the Dropbox plan you're using for storage capacity when uploading files.

    • Professional plan

    The entire library will be synchronized.

    You can either select individual playlists and tracks to upload to the cloud, or automatically upload all your files.

    You can upgrade your Dropbox account to have unlimited storage capacity, so you can upload files without having to worry about the capacity.

    To find out more information, watch the Cloud Library Sync tutorial video, click here.

     

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-q110017

  • What is Collection Auto Upload?

    If you turn on the Collection Auto Upload feature, any files in your collection will be automatically uploaded to the cloud via the Cloud Library Sync feature.
    To use this feature, you'll need to subscribe to the Professional plan.

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-q110025

  • What is Auto Upload for playlists?

    If you turn on Auto Upload for a playlist, any files in the playlist will be automatically uploaded to the cloud via Cloud Library Sync.
    The Auto Upload settings can be changed for each playlist.
    To use this feature, you'll need to subscribe to the Professional or Creative plan.

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-q110026

  • My library doesn’t sync between computers and mobile devices.

    Check if any of the following applies:
    - Devices are logged into different Pioneer DJ accounts.
    Use the same Pioneer DJ account on all your devices.
    You can check which Pioneer DJ account you're using on each device as follows:
    rekordbox for Mac/Windows: MY PAGE
    rekordbox for Android: [Settings] > [Account Information]

    - Cloud Library Sync is turned off.
    rekordbox for Mac/Windows: On MY PAGE, open the [LIBRARY SYNC] tab and turn on [Sync library to another device].
    rekordbox for Android: Open [Settings] > [Account Information] and turn on [Cloud Library Sync].

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-q110019

  • I want to switch the Dropbox account that I’m using for rekordbox. What should I do?

    You can switch your Dropbox account in:
    rekordbox for Mac/Windows: [LIBRARY SYNC] tab on My Page
    rekordbox for iOS/Android: [Settings] > [Account Information] > [Cloud Storage Services]

    When you switch your Dropbox account, the changes will be applied to all versions of rekordbox for Mac/Windows/iOS/Android logged in with the same Pioneer DJ account.
    Please note that you won't be able to play tracks from the cloud storage of the previous Dropbox account because they're deleted from the local Dropbox folder.

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-q110020

  • When Auto Upload is enabled, some of the tracks in some of my playlists won’t upload to the cloud. Why not?

    If the tracks in your playlist aren't on the PC/Mac or mobile device you're using, they won't upload to the cloud.

    Instead, upload the track from the PC/Mac or mobile device where it's stored.

     

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-q110021

  • Do I need to install the Dropbox app to use Cloud Library Sync in rekordbox for iOS/Android?

    You don't need to install the Dropbox app for use with rekordbox for iOS/Android.
    However, rekordbox for Mac/Windows requires the installation of the Dropbox desktop application.

    https://rekordbox.com/en/support/faq/library-sync-android/#faq-q110022

Ask the forum

View forum

Inquiries

Make an Inquiry