FAQ

What do you need help with?

Troubleshooting

  • “Converting your library” message appears at an unintended time.

    Sometimes “Converting your library” message appears at a time other than the first startup of rekordbox ver. 6.

     

    In this case, be sure to select [Exit] and exit rekordbox.

    If you select [Convert] or [Empty Library], you may not be able to restore your library.

    If this dialog box appears every time you start rekordbox, or if your library has disappeared, please contact us from here.

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600142

  • I don’t know where to enter the license key that came with my DJ equipment.

    The rekordbox dj license key that came with your DJ equipment is for rekordbox ver. 5 Performance mode and not required for rekordbox ver. 6.0 or later.

    From rekordbox ver. 6.0 or later, you can simply connect your DJ equipment to your PC/Mac to use Performance mode, this system is called "Hardware Unlock".

    See the FAQ for details on Hardware Unlock.

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600140

  • ”Communication with rekordboxAgent failed.” appears when I start rekordbox ver. 6.

    rekordbox ver. 6 communicates with the rekordboxAgent application running on the same computer. Sometimes the communication between these applications is not working properly due to anti-virus software or VPN software.

    Check to see if you can solve the problem by temporarily disabling your anti-virus or VPN software.

    If your anti-virus software has the function to exclude certain applications from being blocked by the firewall, add rekordbox and rekordboxAgent to Exceptions.

    If your VPN software has the function to bypass the VPN only for specific application communications, bypass the communication between rekordbox and rekordboxAgent.

    For details, contact the manufacturer of your anti-virus software or VPN software.

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600139

  • When analyzing tracks, [Vocal] is grayed out and I can’t select it.

    This might occur in the following cases.

    • Free Plan or Core Plan users

    You'll need Creative Plan to use Vocal Position Detection.

    For details on the features available in each plan, see here.

    • Your computer doesn't meet the system requirements for rekordbox

    To use Vocal Position Detection, you'll need an AVX (Advanced Vector Extensions) compatible CPU.

    Please check with your computer manufacturer to see if your computer's CPU supports AVX.

    The system requirements for rekordbox is here.

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600138

  • After updating the rekordbox to ver. 6, playlists which were being synchronized using the SYNC MANAGER were deleted from a device.

    In case playlists are being configured to be synchronized with a device using the SYNC MANAGER, the setting for synchronization is reset if the rekordbox is updated to ver. 6.

    Please configure the device again on the SYNC MANAGER after updating.

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600058

  • I exported tracks of iTunes Playlist to USB/SD device using rekordbox ver. 5, then edited the track data (cues, beatgrid, ratings) on a DJ player. Can I use [Update Collection] of rekordbox ver. 6 to get the edited track data back to my collection?

    You cannot use [Update Collection] of ver. 6 for the tracks exported using ver. 5 (iTunes Playlist).

    Please perform [Update Collection] on ver. 5 before using them on ver. 6.

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600057

  • I cannot record audio in EXPORT mode.

    In [EXPORT] mode, only audio input from external equipment can be recorded. (To record of Master Out of rekordbox, please use recording function in [PERFORMANCE] mode.)

    Please check the followings:

    • Is the version of rekordbox 4.2.1 or later?
    • Is your computer connected to external equipment via a USB cable?
    • Open [Preferences] > [Audio] > [Audio] to check external equipment is selected from the menu.
    • Open [Preferences] > [Audio] > [Input channels] > [Input Record] to check external equipment is selected correctly from the menu.

    When using a DJM as external equipment, click the [Setting Utility] to open the Setting Utility window. Select [MIXER OUTPUT] tab and select mixer audio output for each channel.

    • Check if the volume of recording is zero or not?
      Adjust the volume by turning the level knob while checking the level meters.

    • Check if the disk has enough space to save the recorded files.
    • Check if destination of the recorded files is correctly selected.
      Open [Preferences] > [Advanced] > [Recordings] > [Recordings] and check [Location of Files].

    323

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-5566

  • I cannot record audio in PERFORMANCE mode.

    In PERFORMANCE mode, you can record Master Out of rekordbox or input audio from Pioneer DJ products.(When you are to record input audio from equipment other than Pioneer DJ products, use recording function in EXPORT mode.)

    Check the followings

    In case no equipment is connected or equipment other than Pioneer DJ products is connected:

    Check the following two settings.

    Open [Preferences] > [Audio] > [Audio] and check if a computer built-in speaker is selected.

    Open [Preferences] > [Audio] > [Mixer Mode] and check if "Internal" is selected.

    In case a Pioneer DJ product is connected:

    Open [Preferences] > [Audio] > [Input channels] > [Input Record]. Check if the channel of the connected Pioneer DJ product is selected correctly.

    If you use DJM, DDJ-SZ, DDJ-RZ, DDJ-RZX as external equipment, click the [Setting Utility] button to open the Setting Utility window. Select the [MIXER OUTPUT] tub and select mixer audio output for each channel.

    • Check if the volume of recording is zero or not.

    Adjust the volume by turning the level knob while checking the level meters.

    • Check if the disk has enough space to save the recorded files.
    • Check if destination of the recorded files is correctly selected.

    Open [Preferences] > [Controller] > [Recordings] > [Recordings] and check [Location of Files].

    322

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-5536

  • The sound of the recorded file is distorted.

    The volume level of recording may be too high.

    Turn the recording level knob. Adjust the recording level maximum to the level in which not all the meters hitting red.

    Record again.

    321

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-5513

  • Automatic separation of recording (to detect silence between tracks to automatically create a separate file for each one) doesn’t work correctly.

    Adjust settings of automatic separation as follows:

    1.  Adjust volume level of recording on the REC panel.
      Turn the recording level knob. Adjust the recording level to the location not all the meters are hitting red.
    2. Adjust the following settings in Preferences.
      • Export mode

    [Preferences] > [Advanced] > [Recordings] > [Recordings]

      • Performance mode

    [Preferences] > [Controller] > [Recordings] > [Recordings]

      • If the file is not separated:

    [Silence Level Threshold]

    Move the slider to right to increase the threshold.

    [When silence continues for]

    Click the drop-down menu to decrease the length of silence.

      • If the file is separated beyond necessity:

    [Silence Level Threshold]

    Move the slider to left to decrease the threshold.

    [When silence continues for]

    Click the drop-down menu to increase the length of silence.

     

    320

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-5470

  • When I imported recorded files to iTunes, the Tag information I entered when recording was not reflected to iTunes.

    The artist name, album title and track title information you entered when recording is written in the recorded file and in your rekordbox library but not in your iTunes library.

    319

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-5444

  • The rekordbox [LINK] button does not show up when I connect my computer to the CDJ/XDJ with a LAN cable.

    PRO DJ LINK works when rekordbox is in [EXPORT] mode. (It does not work in [PERFORMANCE] mode.)

    1. Depending on the security software used on your computer and its operating system settings, it may not be possible to establish a PRO DJ LINK connection. If this occurs, it will be necessary to check your settings for the following four programs to ensure that they are not blocked:
      • rekordbox program file
      • ProDJ Link System Manager
      • ProDJ Link NFS Server
      • edb_streamd

      check "Windows Firewall settings"

    2. PRO DJ LINK may fail to run properly if your computer is connected to multiple networks as the networks (wired LAN, wireless, etc.) may interfere with each other. If this is the case with your computer, you can resolve the issue by disabling networks not used by PRO DJ LINK or set the network precedence properly to favor the network used.
    3. PRO DJ LINK may fail to run properly if the Port used by rekordbox for PRO DJ LINK is being used by another application (NSF server, etc.). To resolve this issue, close the application or service being used and then try again.
    4. PRO DJ LINK may fail to run properly if Internet Sharing is enabled. If this is the case, disable Internet Sharing and then try again.
    5. When there is a router connected on the network used by PRO DJ LINK, the network may fail to be established properly depending on the order in which connected devices are powered on. Either first turn on the power to the router and then connect the device, or disconnect the router.

    302

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-5239

  • My iTunes Library does not display.

    The iTunes Library may not be always created when using iTunes12.2 and later.

    From iTunes, Preferences > Advanced, tick the box of “Share iTunes Library XML with other applications” to enable this function. (Mac: [iTunes] > [Preferences])

    Then, please reboot both iTunes and rekordbox after shutting them down.

    If the playlist folders are not properly shown, please update rekordbox to Ver. 3.2.2 or later to solve the issue.

    The iTunes Library file may not be specified properly. To designate the proper iTunes Library xml file, go to [Preferences] > [Advanced] > [Database] and select the xml file for the iTunes Library.

    With rekordbox settings files transferred from a different computer, the iTunes Library file may be changed from iTunesMusicLibrary.xml to iTunesLibrary.xml.

    If this is the case with your file, change the above setting to iTunesLibrary.xml.

    325

    https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q325