FAQ
What do you need help with?
What do you need help with?
If you're synchronizing a lot of data using Cloud Library Sync, rekordbox may respond slow depending on your computer and network environment.
In this case, pausing sync may solve the issue.
- To pause sync
Right-click the Cloud Library Sync icon that appears in the system tray on Windows or in the menu bar on Mac and select [Pause sync].
Changes made in rekordbox library after you pause sync will not be synchronized to rekordbox on other devices until you restart sync.
- To restart sync
Right-click the Cloud Library Sync icon that appears in the system tray on Windows or in the menu bar on Mac and select [Start sync].
Even if you pause sync, synchronization will start when you relaunch Windows/Mac.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600144
If [3Band] is selected, [Full/Preview Waveform] is fixed to [Half Waveform].
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-16268
Sometimes “Converting your library” message appears at a time other than the first startup of rekordbox ver. 6.
In this case, be sure to select [Exit] and exit rekordbox.
If you select [Convert] or [Empty Library], you may not be able to restore your library.
If this dialog box appears every time you start rekordbox, or if your library has disappeared, please contact us from here.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600142
This might occur in the following cases.
In order to fully use the Lyric function, you'll need to subscribe the Creative Plan.
Your system specifications should meet the requirements for rekordbox.
Check the System Requirements .
You should also update your graphics driver to the latest version.
If the situation does not improve after the update, you may not able to use the Lyric function on your system.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-14799
The rekordbox dj license key that came with your DJ equipment is for rekordbox ver. 5 Performance mode and not required for rekordbox ver. 6.0 or later.
From rekordbox ver. 6.0 or later, you can simply connect your DJ equipment to your PC/Mac to use Performance mode, this system is called "Hardware Unlock".
See the FAQ for details on Hardware Unlock.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600140
rekordbox ver. 6 communicates with the rekordboxAgent application running on the same computer.
Sometimes the communication between these applications is not working properly due to anti-virus software or VPN software.
Check to see if you can solve the problem by temporarily disabling your anti-virus or VPN software.
If your anti-virus software has the function to exclude certain applications from being blocked by the firewall, add rekordbox and rekordboxAgent to Exceptions.
If your VPN software has the function to bypass the VPN only for specific application communications, bypass the communication between rekordbox and rekordboxAgent.
For details, contact the manufacturer of your anti-virus software or VPN software.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600139
This might occur in the following cases.
You'll need Creative Plan to use Vocal Position Detection.
For details on the features available in each plan, see here.
To use Vocal Position Detection, you'll need an AVX (Advanced Vector Extensions) compatible CPU.
Please check with your computer manufacturer to see if your computer's CPU supports AVX.
The system requirements for rekordbox is here.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600138
In case playlists are being configured to be synchronized with a device using the SYNC MANAGER, the setting for synchronization is reset if the rekordbox is updated to ver. 6.
Please configure the device again on the SYNC MANAGER after updating.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600058
You cannot use [Update Collection] of ver. 6 for the tracks exported using ver. 5 (iTunes Playlist).
Please perform [Update Collection] on ver. 5 before using them on ver. 6.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q600057
In [EXPORT] mode, only audio input from external equipment can be recorded. (To record of Master Out of rekordbox, please use recording function in [PERFORMANCE] mode.)
Please check the followings:
When using a DJM as external equipment, click the [Setting Utility] to open the Setting Utility window. Select [MIXER OUTPUT] tab and select mixer audio output for each channel.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q500323
In PERFORMANCE mode, you can record Master Out of rekordbox or input audio from Pioneer DJ products.(When you are to record input audio from equipment other than Pioneer DJ products, use recording function in EXPORT mode.)
Check the followings
In case no equipment is connected or equipment other than Pioneer DJ products is connected:
Check the following two settings.
Open [Preferences] > [Audio] > [Audio] and check if a computer built-in speaker is selected.
Open [Preferences] > [Audio] > [Mixer Mode] and check if "Internal" is selected.
In case a Pioneer DJ product is connected:
Open [Preferences] > [Audio] > [Input channels] > [Input Record]. Check if the channel of the connected Pioneer DJ product is selected correctly.
If you use DJM, DDJ-SZ, DDJ-RZ, DDJ-RZX as external equipment, click the [Setting Utility] button to open the Setting Utility window. Select the [MIXER OUTPUT] tub and select mixer audio output for each channel.
Adjust the volume by turning the level knob while checking the level meters.
Open [Preferences] > [Controller] > [Recordings] > [Recordings] and check [Location of Files].
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q500322
The volume level of recording may be too high.
Turn the recording level knob. Adjust the recording level maximum to the level in which not all the meters hitting red.
Record again.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q500321
Adjust settings of automatic separation as follows:
[Preferences] > [Advanced] > [Recordings] > [Recordings]
[Preferences] > [Controller] > [Recordings] > [Recordings]
[Silence Level Threshold]
Move the slider to right to increase the threshold.
[When silence continues for]
Click the drop-down menu to decrease the length of silence.
[Silence Level Threshold]
Move the slider to left to decrease the threshold.
[When silence continues for]
Click the drop-down menu to increase the length of silence.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q500320
The artist name, album title and track title information you entered when recording is written in the recorded file and in your rekordbox library but not in your iTunes library.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q500319
PRO DJ LINK works when rekordbox is in [EXPORT] mode. (It does not work in [PERFORMANCE] mode.)
check "Windows Firewall settings"
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q500302
The iTunes Library may not be always created when using iTunes12.2 and later.
From iTunes, Preferences > Advanced, tick the box of “Share iTunes Library XML with other applications” to enable this function. (Mac: [iTunes] > [Preferences])
Then, please reboot both iTunes and rekordbox after shutting them down.
If the playlist folders are not properly shown, please update rekordbox to Ver. 3.2.2 or later to solve the issue.
The iTunes Library file may not be specified properly. To designate the proper iTunes Library xml file, go to [Preferences] > [Advanced] > [Database] and select the xml file for the iTunes Library.
With rekordbox settings files transferred from a different computer, the iTunes Library file may be changed from iTunesMusicLibrary.xml to iTunesLibrary.xml.
If this is the case with your file, change the above setting to iTunesLibrary.xml.
https://rekordbox.com/en/support/faq/trouble-shooting-6/#faq-q325