FAQ

可查看rekordbox常见问题

故障排除

  • “Converting your library” message appears at an unintended time.

    Sometimes “Converting your library” message appears at a time other than the first startup of rekordbox ver. 6.

     

    In this case, be sure to select [Exit] and exit rekordbox.

    If you select [Convert] or [Empty Library], you may not be able to restore your library.

    If this dialog box appears every time you start rekordbox, or if your library has disappeared, please contact us from here.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-q600142

  • I can’t use the Lyric function.

    This might occur in the following cases.

    • When the lyrics change to *** in the middle of a track

    In order to fully use the Lyric function, you'll need to subscribe the Creative Plan.

    • The message "Cannot create DirectX/OpenGL interop" appears or the screen stays black

    Your system specifications should meet the requirements for rekordbox.

    Check the System Requirements .

    You should also update your graphics driver to the latest version.

    If the situation does not improve after the update, you may not able to use the Lyric function on your system.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-14802

  • I don’t know where to enter the license key that came with my DJ equipment.

    The rekordbox dj license key that came with your DJ equipment is for rekordbox ver. 5 Performance mode and not required for rekordbox ver. 6.0 or later.

    From rekordbox ver. 6.0 or later, you can simply connect your DJ equipment to your PC/Mac to use Performance mode, this system is called "Hardware Unlock".

    See the FAQ for details on Hardware Unlock.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-q600140

  • ”Communication with rekordboxAgent failed.” appears when I start rekordbox ver. 6.

    rekordbox ver. 6 communicates with the rekordboxAgent application running on the same computer. Sometimes the communication between these applications is not working properly due to anti-virus software or VPN software.

    Check to see if you can solve the problem by temporarily disabling your anti-virus or VPN software.

    If your anti-virus software has the function to exclude certain applications from being blocked by the firewall, add rekordbox and rekordboxAgent to Exceptions.

    If your VPN software has the function to bypass the VPN only for specific application communications, bypass the communication between rekordbox and rekordboxAgent.

    For details, contact the manufacturer of your anti-virus software or VPN software.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-q600139

  • 解析曲目时,[Vocal]变为灰显且无法选择。

    在以下情况中可能会发生此现象:

    • Free Plan或Core Plan用户

    需要订阅Creative Plan才能使用Vocal Position Detection。

    有关可在各订阅套餐中使用的功能的详情,请见此处

    • 您所使用的电脑不满足rekordbox的系统要求

    如要使用Vocal Position Detection,需要配有支持AVX (Advanced Vector Extensions)的CPU。

    请向您所使用的电脑的制造商确认电脑的CPU是否支持AVX。

    rekordbox的系统要求请见此处

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-q600138

  • 将 rekordbox 更新到版本 6 后,使用SYNC MANAGER同步的播放列表将从设备中删除。

    如果使用SYNC MANAGER将播放列表配置为与设备同步,则如果 rekordbox 更新到版本 6,同步设定将重置。

    更新后,请在SYNC MANAGER上再次配置设备。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-q600058

  • 我使用版本 5 的 rekordbox 将 iTunes 播放列表的曲目导出到 USB/SD 设备,然后在 DJ 播放器上编辑曲目数据(cue、节拍位置、额定值)。我可以使用版本 6 的 rekordbox [更新收藏夹] 将编辑过的曲目数据返回到我的收藏夹吗?

    您不能对使用版本 5 导出的曲目使用版本 6 的 [更新收藏夹](iTunes 播放列表)。

    在版本 6 上使用之前,请在版本 5 上执行 [更新收藏夹]。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-q600057

  • 无法在EXPORT模式下录制音频。

    在EXPORT模式中,只能录制从外部设备输入的音频。(若要录制rekordbox的Master Out,请在PERFORMANCE模式下使用录音功能。)

    请检查下列内容:

    • rekordbox的版本是否为4.2.1或更高版本?
    • 您的计算机是否已通过USB电缆连接至外部设备?
    • 打开[优先选项] > [音频] > [音频]以检查是否在菜单中选择外部设备。
    • 打开[优先选项] > [音频] > [输入信道] > [输入录制]以检查是否在菜单中正确选择外部设备。

    在使用DJM作为外部设备时,单击[设置实用程序]以打开设置实用程序窗口。 选择[MIXER OUTPUT]选项卡并为各个信道选择混音器音频输出。

    • 检查录音的音量是否为零?

    通过在检查声级计的同时旋转声级旋钮来调节音量。

    • 检查磁盘是否有充足的空间以保存已录制的文件。
    • 检查是否已正确选择已录制文件的保存目的地。

    打开[优先选项] > [高级] > [录音] > [录音]并检查[文件位置]。

    323

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-5570

  • 无法在PERFORMANCE模式下录制音频。

    在PERFORMANCE模式中,可以录制rekordbox的Master Out或者Pioneer DJ产品输入的音频。(要录制非Pioneer DJ产品的设备输入的音频时,在EXPORT模式下使用录音功能。)

    检查下列内容

    如果没有连接设备或者连接的设备不是Pioneer DJ的产品:

    • 检查以下两种设置。

    打开[优先选项] > [音频] > [音频]并检查是否已选择计算机内置的扬声器。

    打开[优先选项] > [音频] > [混音器模式]并检查是否已选择“内部”。

    • 如果连接了Pioneer DJ产品:

    打开[优先选项] > [音频] > [输入信道] > [输入录制]。 检查已连接的Pioneer DJ产品的信道是否已被正确选择。

     若使用DJM、DDJ-SZ、DDJ-RZ、DDJ-RZX作为外部设备,单击[设置实用程序]按钮以打开设置实用程序窗口。 选择[MIXER OUTPUT]选项卡并为各个信道选择混音器音频输出。

      • 检查录音的音量是否为零。

    通过在检查声级计的同时旋转声级旋钮来调节音量。

      • 检查磁盘是否有充足的空间以保存已录制的文件。
      • 检查是否已正确选择已录制文件的保存目的地。

    打开[优先选项] > [控制器] > [录音] > [录音]并检查[文件位置]。on of Files].

    322

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-5538

  • 已录制文件的声音失真。

    录音的音量级别可能过高。

    转动录音声级旋钮。

    调整录音音量级别,最大到并非所有声级计皆达到红色的声级。

    再录制一次。

    321

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-5517

  • 录音的自动分割(检测曲目之间的静音以自动为每个曲目创建单独的文件)没有正常工作。

    按如下步骤调节自动分割的设置:

    1. 在REC面板上调整录音的音量级别。
      转动录音声级旋钮。将录音音量级别调整到并非所有声级计皆达到红色的位置。
    2. 在优先选项中调整下列设置。
      • Export模式

     [优先选项] > [高级] > [录音] > [录音]

      • Performance模式

    [优先选项] > [控制器] > [录音] > [录音]

    •  如果文件未被分割:

    [静音电平阈值]

    将滑块向右移动以增大阈值。

    [连续静音时间]

    单击下拉菜单以缩短静音时长。

    • 如果分割的文件超出需要:

    [静音电平阈值]

    将滑块向左移动以减小阈值。

    [连续静音时间]

    单击下拉菜单以增加静音时长。

    320

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-5477

  • 在将已录制文件导入iTunes时,在录音期间输入的标签信息并没有反映在iTunes上。

    您在录音时输入的表演者名称、专辑标题与曲目标题信息将记录在已录制文件和rekordbox资料库中,但不会在iTunes曲库中记录。

    319

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-5446

  • The rekordbox [LINK] button does not show up when I connect my computer to the CDJ/XDJ with a LAN cable.

    PRO DJ LINK works when rekordbox is in [EXPORT] mode. (It does not work in [PERFORMANCE] mode.)

    1. Depending on the security software used on your computer and its operating system settings, it may not be possible to establish a PRO DJ LINK connection. If this occurs, it will be necessary to check your settings for the following four programs to ensure that they are not blocked:
      • rekordbox program file
      • ProDJ Link System Manager
      • ProDJ Link NFS Server
      • edb_streamd

      check "Windows Firewall settings"

    2. PRO DJ LINK may fail to run properly if your computer is connected to multiple networks as the networks (wired LAN, wireless, etc.) may interfere with each other. If this is the case with your computer, you can resolve the issue by disabling networks not used by PRO DJ LINK or set the network precedence properly to favor the network used.
    3. PRO DJ LINK may fail to run properly if the Port used by rekordbox for PRO DJ LINK is being used by another application (NSF server, etc.). To resolve this issue, close the application or service being used and then try again.
    4. PRO DJ LINK may fail to run properly if Internet Sharing is enabled. If this is the case, disable Internet Sharing and then try again.
    5. When there is a router connected on the network used by PRO DJ LINK, the network may fail to be established properly depending on the order in which connected devices are powered on. Either first turn on the power to the router and then connect the device, or disconnect the router.

    302

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-5242

  • The iTunes Library does not display.

    The iTunes Library may not be always created when using iTunes12.2 and later.

    From iTunes, Preferences > Advanced, tick the box of “Share iTunes Library XML with other applications” to enable this function. (Mac: [iTunes] > [Preferences])

    Then, please reboot both iTunes and rekordbox after shutting them down.

    If the playlist folders are not properly shown, please update rekordbox to Ver. 3.2.2 or later to solve the issue.

    The iTunes Library file may not be specified properly. To designate the proper iTunes Library xml file, go to [Preferences] > [Advanced] > [Database] and select the xml file for the iTunes Library.

    With rekordbox settings files transferred from a different computer, the iTunes Library file may be changed from iTunesMusicLibrary.xml to iTunesLibrary.xml.

    If this is the case with your file, change the above setting to iTunesLibrary.xml.

    325

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-6/#faq-q325