FAQ

What do you need help with?

Plans

  • Can I start/cancel my subscription for rekordbox for iOS/Android (ver. 3) via the app?

    On rekordbox for iOS/Android (ver. 3), you can check the status of your subscription but you can't start/cancel it. To start/cancel a subscription, visit rekordbox.com.

    Subscription start/cancel page

    https://rekordbox.com/en/support/faq/plans-mobile/#faq-3718

  • If I start a subscription plan, which features can I use in rekordbox for iOS/Android?

    The following features are available in rekordbox for iOS/Android when you start a subscription plan.

    rekordbox for iOS/Android ver. 3 or later

    • Core plan: All functions are available in the Free plan.
    • Creative plan: Cloud Library Sync feature has no functional limitation.
    • Professional plan: Cloud Library Sync feature has no functional limitation. With unlimited cloud storage space, along with the automatic file upload feature, you can manage all your tracks and libraries in the cloud.

    See details about the Cloud Library Sync at Features and FAQ.

    rekordbox for iOS ver. 2.4.0.6. or earlier

    • No subscription plans available.

     

    https://rekordbox.com/en/support/faq/plans-mobile/#faq-3728

  • I started a paid subscription plan. How do I start using the features included with the plan?

    You need to activate your mobile device.

    In rekordbox for iOS, open [Settings] > [Account Information] > [Subscription Plan] and turn on [Activate].

    You can check the activation status on My Page on the rekordbox website.

    For Professional plan users:

    Update rekordbox for iOS to ver. 3.2.0 or later.

    https://rekordbox.com/en/support/faq/plans-mobile/#faq-q100005