FAQ - Installation

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What is a Pioneer DJ account?

One free account that gets you into everything Pioneer DJ. Access PioneerDJ.com, Kuvo, rekordbox, and the Pioneer DJ forums from one account.
For more details, please click here.

Note:
1) Pioneer DJ account is required to use rekordbox.
2) Please refer to the rekordbox introduction for installation.

How can I install Windows 64-bit audio driver?

  1. Launch Windows 64-bit version of rekordbox.
  2. [Preferences] > [Audio] > [Audio] and click the [Driver] button. →The folder which includes audio driver installers will open.   image
  3. Double click the one for your product to install it.

Microsoft Visual C++ popup window appears when installing rekordbox 4.1.2 or later.

The popup window below appears when you are installing rekordbox 4.1.2 or later on Windows OS.
This is a necessary program for rekordbox. Please do not click [Cancel] and wait until the window disappears.
Continue installation after the window disappeared.
If you click [Cancel], please install rekordbox again.
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I installed rekordbox 4 but I cannot enter my license key bundled with CDJ/XDJ correctly and an error message comes out.

License key is unnecessary if you do not use rekordbox dj.
You can use what you expect in rekordbox 3 (USB export, Pro DJ Link, etc.) without a license key.

How do I uninstall rekordbox?

For Macintosh computers:
Move the installed rekordbox4 folder located in the Application folder to the Trash folder.
For Windows-based computers:
Select the [Start] menu and then [All Programs] - [Pioneer] - [rekordbox 4.x.x] and then select Uninstall rekordbox from that folder.
The "4.x.x" indicates the version of rekordbox currently installed.

Note:
Even if you uninstall rekordbox, activated Plus Pack will not be deactivated.
When you already activated Plus Pack, we recommend you to deactivate Plus Pack first, and then uninstall rekordbox.

If you uninstall rekordbox before deactivation of Plus Pack, please install rekordbox again to deactivate Plus Pack.

What do I need to do to delete all databases?

After uninstalling rekordbox, delete the rekordbox folder saved to the below locations.

Windows:
C:\Users[your user name]\AppData\Roaming\Pioneer\rekordbox

Mac OS X:
/Users/[your user name]/Library/Pioneer/rekordbox

Note that the Windows AppData folder and the Mac OS X Library folder may be hidden. For instructions on how to display hidden files, contact the publisher of the operating system that you are using.