FAQ - Plus Pack in general

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How can I change my Pioneer DJ account?

Follow the steps below to change your Pioneer DJ account.

1.Go to rekordbox and click [Privacy Settings] in the [KUVO] menu.
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2.Click [Change] (see below).
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3.Enter the email address and password of the account you wish to use and click [Change].
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I cannot deactivate rekordbox Plus Pack licenses after updating (or formatting) OS.

If you updated OS or formatted startup drive, sometimes you may experience unable to deactivate the license(s) at rekordbox preferences.
Please contact us here.

I cannot activate my license. "The license key you entered has already been activated on other computers." appears when I try to activate it.

You can activate a license key in up to two computers at the same time.
To activate it on a third computer, you need to deactivate it on one computer you already activated it.

To deactivate Plus Pack license(s), see here.

I don't know how to deactivate a license key.

Open [Preferences] -> [License] and click [Deactivate] for each Plus Pack license to deactivate the Plus Pack license.
When you deactivate rekordbox dj, you will deactivate all the licenses.

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Can't I use the license any longer if I deactivate a license?

The license will not become invalid even if you deactivate the license.
Once you deactivated a license, the license will be returned to the server, and it will be able to be used on another computer.
You can activate on up to two computers per license at the same time.

What is Plus Pack? Update

Plus Pack is the name of paid software to extend functionality of rekordbox.
・rekordbox dj
 Enables DJ application software.
・rekordbox dvs
 Enables DVS function.
・rekordbox video
 Enables video function.
・RMX EFFECTS
 Enables RMX EFFECTS function.
・rekordbox lyric
 Enables Lyric function. The Lyric function is only available through a subscription plan.

I bought a Plus Pack license key. How can I activate it? Update

You can activate it by following the instructions below.

-rekordbox dj
 When you launch rekordbox for the first time after installing it, the following window automatically appears.
 Click [Activate a license key] and enter your rekordboxdj license key to activate it .

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 If it is not the first time you launch rekordbox dj after installation,
 open [Preferences] > [License] > [rekordbox dj], click [Activate] and enter the license key to activate it.

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-rekordbox dvs
 You can activate a rekordbox dvs license key after you activate a rekordbox dj license key.
 1) First, activate a rekordbox dj license key following the instructions described above.
 2) Open [Preferences] > [License] > [rekordbox dvs], click [Activate] and enter the license key to activate it.

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-rekordbox video
 You can activate a rekordbox video license key after you activate a rekordbox dj license key.
 1) First, activate a rekordbox dj license key following the instructions described above.
 2) Open [Preferences] > [License] > [rekordbox video], click [Activate] and enter the license key to activate it.

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-RMX EFFECTS
 You can activate a RMX EFFECTS license key after you activate a rekordbox dj license key.
 1) First, activate a rekordbox dj license key following the instructions described above.
 2) Open [Preferences] > [License] > [RMX EFFECTS], click [Activate] and enter the license key to activate it.

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Where can I find types of Plus Pack?

Types of Plus Pack available for purchase is displayed at [Preferences] > [License].
You can also check it at LICENSE LIST in the KUVO website.
The LICENSE LIST appears only for customers who have a license.

How can I purchase Plus Pack license?

You can purchase Plus Pack license at rekordbox.com > Plans website where you can pay by credit card or PayPal.

Our family shares one computer with different accounts. Is it necessary for each of us to purchase license?

Multiple members can use rekordbox with one license if it’s the same computer.

What is activation?

Activation is to enable functionality that Plus Pack provides for rekordbox.
When you purchase Plus Pack, you will receive a license key via e-mail. Input the license key in rekordbox to enable functionality of Plus Pack.

The license key of rekordbox dj Plus Pack is bundled with DDJ-RZ and DDJ-RX.
After launching rekordbox, click [Activate] and enter the license key to use rekordbox dj.

How many computers can be activated with one license?

You can activate Plus Pack in up to two computers with one license.
If you deactivate Plus Pack you once activated, then you can activate it in other computers.

Note:
The same Pioneer DJ account is required for the two computers if you activate Plus Pack with one license.

What if I buy a new computer?

Launch rekordbox on the old computer and deactivate Plus Pack at [Preferences] > [License].

Then activate it on a new computer.

Is Activation possible off-line?

Activation is only possible when connected to the Internet.

Where can I check Plus Pack activation status?

You can check license and activation status at [Preferences] > [License].