FAQ - License

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In what situations are license keys required? New

Requirement of a license key depends on how the product is used, and which model you are using.

- For [EXPORT] mode
No license key required.
In this mode, you can use music management, transfer tracks to your USB device, use PRO DJ LINK, make recordings, and perform other functions.

- For [PERFORMANCE] mode
A rekordbox dj license key is required(*).
In this mode, you can perform a DJ mix with rekordbox.
If you have a product that comes with a rekordbox dj license key, use the accompanying key.
*A license key is not required when connected to DDJ-200.

- When using additional functions (PlusPack)
If you are using an additional function such as rekordbox dvs, rekordbox video, RMX EFFCTS, or rekordbox lyric, you have to use a rekordbox dj license key and the relevant license key for that feature.

Click here to check which products come with license keys.
Click here for details on types of license keys and functions. For monthly subscription plans, click here.

I purchased DDJ- 200. Do I need a rekordbox dj license key? New

A license key is not required when using rekordbox connected to DDJ-200.
While connected, [PERFORMANCE] mode can be used without a rekordbox dj license key.

To use [PERFORMANCE] mode while not connected to DDJ-200, or together with another product, a rekordbox dj license key is required.

Where can I find a license key? New

How you confirm the license key differs depending on the method in which it was obtained.

- For PioneerDJ products that come with a license key at purchase
The license key is written on a rectangular black card packaged with the instruction manual.
*The [KEY] written on the back of the product is not the rekordbox dj license key.

- For DDJ-200
This product does not come with a license key, but [PERFORMANCE] mode can be used when connected to DDJ-200.

- For license keys purchased online
The license key is sent to you by email following purchase.
Click here to check your purchase history and license keys on the Digital River website.
*When logging in for the first time following purchase, enter the email address you registered with here, and then set your password using the email that arrives later.

How do I activate the license key? New

Confirm that your PC/Mac is connected to the Internet, and activate the license key using the following procedure.

  1. Start rekordbox.
  2. Open the [Preferences] window and click the [License] tab.
  3. Click the [Activate] button next to the [License Name] you want to activate.
  4. Check that your email address and password are correct, and then click [OK].
  5. Enter the license key and click [OK].

When the message [The license has been activated successfully] is displayed, activation is complete.
Store the license key in a safe place after activation is complete.

For details, refer to Manual>rekordbox Introduction.

I have multiple license keys. Do they all need to be activated? New

Activation is required for each feature (PlusPack) that you want to use.
For example, when using the DVS function with DJM-450, the license keys supplied for both rekordbox dj and rekordbox dvs must be activated.

If you have multiple license keys for the same function, such as rekordbox dj, only one of those license keys needs to be activated.

Can a license key be used with a product other than the one it came with? New

Yes, it can.
 For example, if you have activated a rekordbox dj license key that came with DDJ-400, [PERFORMANCE] mode can be used when connected to CDJ-2000NXS2 as well.

*Even if a product comes with a license key, it cannot be used if the key is not activated.
*When using DDJ-200 in [PERFORMANCE] mode together with another product, a rekordbox dj license key is required.

What is the maximum number of PCs/Macs to which a single license key can be activated? New

Each license key can be activated on up to 2 PCs/Macs.

*For activation on a third PC/Mac, first deactivate one of the previously activated devices in advance.
*If your license has already been activated on another PC/Mac, the same account information must be used when activating it on a new device.
For details, refer to Manual>rekordbox Introduction.

How do I activate the same license key on another PC/Mac? New

Use the following procedure to activate your license key on a new PC/Mac.

  1. Install rekordbox on the new PC/Mac.
  2. Register the same account as on the previous PC/Mac.
  3. Activate using the same license key as on the previous PC/Mac.

If you intend to continue using the previous PC/Mac, this completes the procedure.
If you do not intend to continue using the previous device, you must deactivate it using a separate procedure.
*If you have already activated the license key on 2 PCs/Macs, deactivate one of them before activating a new one.
For details, refer to Manual>rekordbox Introduction.

How do I activate a license key using a different account? New

The license key must be deactivated on all PCs/Macs on which it is currently activated.

You can confirm activation status using the following procedure.
1. Log in to the account(*) used for activation here.
2. After login is complete, click the customer name that appears in the top right corner of the screen.
3. Click [Licenses] on the left side of the screen.
4. The current activation status of the license key is displayed.

If the screen shows the message [No licenses registered], deactivation is complete.
If this is the case, the license can be reactivated using a different account.
If the name of your PC/Mac is shown, that device must be deactivated before you can proceed.

If a PC/Mac on which your license has been activated has suffered damage or some other issue, screenshot this page and refer to Q7 of the Most frequently asked questions to contact us for support.
*If you do not remember your account information, refer to Q7 of the link above to contact us for support.

How do I deactivate a license key? New

Confirm that your PC/Mac is connected to the Internet, and deactivate the license key using the following procedure.

  1. Start rekordbox.
  2. Open the [Preferences] window and click the [License] tab.
  3. Click the [Deactivate] button next to the [License Name] you want to deactivate.
  4. Check that your email address and password are correct, and then click [OK]. image image

When the message [The license has been deactivated successfully.] is displayed, deactivation is complete.
Store the license key safely so that it can be used on another PC/Mac.

*Deactivating the rekordbox dj deactivates other licenses at the same time.
*Uninstalling rekordbox does not deactivate the license.
*If you have a subscription license key and do not intend to use it on another PC/Mac, a subscription cancelation (cancel of renewal) is required.

For details, refer to Manual>rekordbox Introduction.

What happens when the rekordbox dj license key is deactivated? New

After your rekordbox dj license key is deactivated, [PERFORMANCE] mode cannot be used.
Other functions (PlusPack) will also be deactivated at the same time.

[EXPORT] mode can still be used for functions such as music management and recording.

*Track information and playlists will not be deleted when the license key is deactivated.
*Following deactivation, the license key can be used on another PC/Mac.
  Store the license key safely.

What should I do if my PC/Mac is damaged? New

Your method of response differs depending on the PC/Mac you intend to use following the issue.

- Using the same PC/Mac
After repair/recovery, perform the following procedure.

  1. Reinstall rekordbox on the PC/Mac.
  2. Register the same account as before the issue occurred.
  3. Activate using the same license key as before the issue occurred.
  4. Log in to your account here.
  5. After login is complete, click the customer name that appears in the top right corner of the screen.
  6. Click [Licenses] on the left side of the screen.
  7. The current activation status of the license key is displayed.
  8. Check that the number of devices indicated on the screen matches the actual number in use.

If the numbers match, the procedure is complete. You can continue using rekordbox dj.
If the number of devices does not match, such as the screen showing more devices than actually in use, unnecessary activations must be deleted.
Refer to Q7 of the Most frequently asked questions to contact us for support.

- Using a new PC/Mac, or a new account
Refer to Q7 of the Most frequently asked questions to contact us for support.

I lost my license key. What should I do? New

Go to [Preferences]>[License] of the rekordbox, or visit rekordbox.com or PioneerDJ.com to see your license key.
Refer to Q2 of the Most frequently asked questions for support.

How can I confirm which license keys are currently activated? New

You can confirm which license keys are currently activated using the following procedure.

  1. Log in(*) to your account here.
  2. After login is complete, click the customer name that appears in the top right corner of the screen.
  3. Click [Licenses] on the left side of the screen.
  4. The currently activated license keys are displayed.

If the screen shows the message [No licenses registered], there are no activated license keys on your account, or your license keys have been deactivated on all PCs/Macs.
*If you have multiple accounts, try logging in to one of the other accounts to check.

An error message is displayed during license key procedures. New

Your response method differs depending on the error number and your conditions.

- Error 4
Your PC/Mac is not connected to the Internet, or connection to the server is being obstructed due to a firewall limiting data transmission.
Confirm your connection status, and then temporarily disable your firewall and try the same procedure again.

- Error 5
The license key was entered incorrectly.
Confirm that you have the correct license key and try again.

- Error 7
The incorrect type of license key was entered.
 Example: A license key for rekordbox dvs was entered to the input field for a rekordbox dj license key.
Check that you have the correct type of license key before entering it to an input field.

- Error 15
The license key has already been activated on two devices.
It must be deactivated on whichever PC/Mac you do not intend to continue using.
Refer to Q3 of the Most frequently asked questions for support.

- Error 19
The license key entered was previously activated using another account.
The same license key cannot be activated on multiple accounts.
Refer to Q6 of the Most frequently asked questions for details on how to change to the account on which your license key was previously activated.
 If you do not recall the details of the account to which your license key was previously activated, or if this error occurs following the use of a license key received from another user, refer to Q7 of the Most frequently asked questions.

- Other error numbers and unresolved issues
Refer to Q7 of the Most frequently asked questions to contact us for support.

When the license key is entered, the message “rekordbox could not write a license file to the following folder. Please check the settings of anti-virus software.” is shown, and activation is not successful. New

The security features or software of your OS are preventing the files required for activation from being written to the folder.
- If you are using Windows Defender, temporarily disable the [Controlled Folder Access] setting and attempt activation again. (*1)
-If you are using security software, temporarily disable [Ransomware protection] and attempt activation again. (*2)

*1 You can also add rekordbox to the list of [Allowed Apps].
For this, use the rekordbox program file (C:\Program Files\Pioneer\rekordbox 5.x.x\rekordbox.exe).
*2 There is also a setting available to set the files to be written to the following folder.
For Mac: /Users/Shared
For Windows: C:\Users\Public\Documents

How can I change my Pioneer DJ account?

Caution : If you are currently activating the license key, please deactivate the license on all computers where the license is activated before changing your account. If you do not deactivate it, you can not activate with a new account.

Follow the steps below to change your Pioneer DJ account.

1.Go to rekordbox and click [Privacy Settings] in the [KUVO] menu.
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2.Click [Change] (see below).
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3.Enter the email address and password of the account you wish to use and click [Change].
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I cannot deactivate rekordbox Plus Pack licenses after updating (or formatting) OS.

If you updated OS or formatted startup drive, sometimes you may experience unable to deactivate the license(s) at rekordbox preferences.
Please contact us here.

Can't I use the license any longer if I deactivate a license?

The license will not become invalid even if you deactivate the license.
Once you deactivated a license, the license will be returned to the server, and it will be able to be used on another computer.
You can activate on up to two computers per license at the same time.

I don't know how to deactivate a license key.

Open [Preferences] -> [License] and click [Deactivate] for each Plus Pack license to deactivate the Plus Pack license.
When you deactivate rekordbox dj, you will deactivate all the licenses.

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I cannot activate my license. "The license key you entered has already been activated on other computers." appears when I try to activate it.

You can activate a license key in up to two computers at the same time.
To activate it on a third computer, you need to deactivate it on one computer you already activated it.

To deactivate Plus Pack license(s), see here.

Our family shares one computer with different accounts. Is it necessary for each of us to purchase license?

Multiple members can use rekordbox with one license if it’s the same computer.

How many computers can be activated with one license?

You can activate Plus Pack in up to two computers with one license.
If you deactivate Plus Pack you once activated, then you can activate it in other computers.

Note:
The same Pioneer DJ account is required for the two computers if you activate Plus Pack with one license.

What is activation?

Activation is to enable functionality that Plus Pack provides for rekordbox.
When you purchase Plus Pack, you will receive a license key via e-mail. Input the license key in rekordbox to enable functionality of Plus Pack.

The license key of rekordbox dj Plus Pack is bundled with DDJ-RZ and DDJ-RX.
After launching rekordbox, click [Activate] and enter the license key to use rekordbox dj.

What if I buy a new computer?

Launch rekordbox on the old computer and deactivate Plus Pack at [Preferences] > [License].

Then activate it on a new computer.

Is Activation possible off-line?

Activation is only possible when connected to the Internet.

Where can I check Plus Pack activation status?

You can check license and activation status at [Preferences] > [License].

I bought a Plus Pack license key. How can I activate it?

You can activate it by following the instructions below.

-rekordbox dj
 When you launch rekordbox for the first time after installing it, the following window automatically appears.
 Click [Activate a license key] and enter your rekordboxdj license key to activate it .

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 If it is not the first time you launch rekordbox dj after installation,
 open [Preferences] > [License] > [rekordbox dj], click [Activate] and enter the license key to activate it.

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-rekordbox dvs
 You can activate a rekordbox dvs license key after you activate a rekordbox dj license key.
 1) First, activate a rekordbox dj license key following the instructions described above.
 2) Open [Preferences] > [License] > [rekordbox dvs], click [Activate] and enter the license key to activate it.

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-rekordbox video
 You can activate a rekordbox video license key after you activate a rekordbox dj license key.
 1) First, activate a rekordbox dj license key following the instructions described above.
 2) Open [Preferences] > [License] > [rekordbox video], click [Activate] and enter the license key to activate it.

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-RMX EFFECTS
 You can activate a RMX EFFECTS license key after you activate a rekordbox dj license key.
 1) First, activate a rekordbox dj license key following the instructions described above.
 2) Open [Preferences] > [License] > [RMX EFFECTS], click [Activate] and enter the license key to activate it.

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How can I purchase Plus Pack license?

You can purchase Plus Pack license at rekordbox.com > Plans website where you can pay by credit card or PayPal.

Where can I find types of Plus Pack?

Types of Plus Pack available for purchase is displayed at [Preferences] > [License].
You can also check it at LICENSE LIST in the KUVO website.
The LICENSE LIST appears only for customers who have a license.

What is Plus Pack?

Plus Pack is the name of paid software to extend functionality of rekordbox.
・rekordbox dj
 Enables DJ application software.
・rekordbox dvs
 Enables DVS function.
・rekordbox video
 Enables video function.
・RMX EFFECTS
 Enables RMX EFFECTS function.
・rekordbox lyric
 Enables Lyric function. The Lyric function is only available through a subscription plan.