FAQ

可查看rekordbox常见问题

故障排除

  • (仅限Windows的问题) 1)未输出音频。 或2)我无法控制DJ设备上的rekordbox。

    请点击此处解决问题。

     

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500329

  • 一个许可证可以激活几台计算机?

    您可以用一个许可证在最多两台计算机上激活Plus Pack。

    如果停用曾经激活的Plus Pack,您可以在其他计算机上将其激活。

    注意:如果您用同一个许可证激活Plus Pack,则两台计算机需要同样的Pioneer DJ帐户。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500448

  • rekordbox video工作缓慢。该如何操作?

    首先,检查rekordbox video的系统要求

    然后,检查下列内容:

    • 关闭除rekordbox之外的其它应用程序。
    • 如果您的计算机因打开节电选项限制CPU,请取消节电选项。
    • 打开[优先选项] > [视频] > [视频质量]并选择[低]。

    视频分辨率将降低,rekordbox video工作情况得到改善。

    • 对于DDJ-RZX用户,请打开[优先选项] > [控制器] > [其它] > [触摸屏],然后取消选中“按下VIEW按钮时,在触摸屏上显示视频”的复选框。

    视频将不会显示在DDJ-RZX显示屏上,rekordbox video工作情况得到改善。

    如果即使在您勾选[触摸屏]上“按下VIEW按钮时,在触摸屏上显示视频”复选框后,视频仍未显示在DDJ-RZX的两个卡座上,请选择EXPORT模式,然后再次选择PERFORMANCE模式。或者,请断开DDJ-RZX,再重新连接。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500318

  • 我无法在[优先选项] > [视频]中打开视频功能。

    当您在[优先选项] > [视图] > [波形] > [波形图绘制速率]中选择[低速]时,视频功能将禁用,且[优先选项] > [视图]中的[启用视频功能]将变为灰色。

    如果在[视图] > [波形] > [波形图绘制速率]中选择[低速],
    [优先选项] > [视图]中的“启用视频功能”将变为灰色。
    按照以下步骤启用视频功能。

    1. 打开[优先选项] > [视图] > [波形] > [波形图绘制速率],然后选择[高速]或[中速]。
    2. 打开[优先选项] > [视频],然后勾选“启用视频功能”。
    3. 重新启动rekordbox。

    现在,您可以使用视频功能。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500326

  • (仅Windows)在安装或更新音频驱动程序时,将弹出“Error opening file for writing”消息。

    如果在安装或更新音频驱动程序时弹出“Error opening file for writing”,

    关闭rekordbox,然后单击[Retry]按钮以执行安装。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500328

  • rekordbox dj卡座2的音频来自XDJ-RX的声道1。

    当XDJ-RX连接到rekordbox时,您必须在[UTILITY]屏幕上将[MIXER MODE]设置为[MIDI CONTROL]。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500330

  • 我无法通过rekordbox dj使用XDJ-RX。

    • 如果希望通过rekordbox dj使用XDJ-RX,您需要将固件版本更新到2.10或更高版本。

    要检查版本号及更新固件,请单击此处

    • 当XDJ-RX连接到rekordbox时,您必须在[UTILITY]屏幕上将[MIXER MODE]设置为[MIDI CONTROL]。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500331

  • rekordbox froze when I canceled DJM-250MK2 firmware update. (No audio output when I canceled DJM-250MK2 firmware update.)

    Click [Cancel] or [Close] on Updater Program launched from rekordbox.

    Then the DJM-250MK2 returns to update mode*.

    * MASTER LEVEL METER of the DJM-250MK2 blinks.

    You can solve the issue by launching the DJM-250MK2 in normal mode.

    Please follow the steps below.

    Steps

    • Close rekordbox.

    For Windows

      1. Press [Ctrl]+[Alt]+[Delete] and click [Task Manager].
      2. Click [Processes] tub in Task Manager.
      3. Window10 and 8.1: Click "rekordbox program file" and [End task].
        rekordbox closes.
      4. Click [X] button in Task Manager to close it.

    For Mac

      1. Press [command]+[option]+[esc] and click "rekordbox" in "Force Quit Applications" window.
      2. Click [Force Quit].
      3. ["Do you want to force "rekordbox" to quit?] message appears. Click [Force Quit].
        rekordbox closes.
      4. Click [X] button in "Force Quit Applications" window to close it.
    • Turn off the power of the DJM-250MK2, then turn it on again.
    • Launch rekordbox.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500336

  • Enlarged waveforms move at a different speed in each deck.

    Follow the steps below to match the speed of the enlarged waveform to the tempo.

    • Open [Preferences] > [DVS] tab and tick [The beat position intervals of the enlarged waveform are changed.]

    When using rekordbox ver. 5.0.1 or lower.

    When DVS is enabled, the speed of an enlarged waveform is corresponded to the BPM of its track.

    *DVS is enabled when [INT]/[REL]/[ABS] icon in a red frame below is shown.

    [DVS is enabled]

    [DVS is disabled]

    If you do not use DVS, follow the steps below to disable DVS.

    • Open [Preferences] > [DVS] tab and untick [Enable DVS function].

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500340

  • A track in the iTunes track list has a mark with a diagonal line on it and cannot be played.

    The track’s file is not stored on your computer and cannot be played on rekordbox.

    Either the track was not downloaded following purchase, or it is stored to the cloud.

    Download the track’s file on iTunes, and then restart rekordbox.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500349

  • Tracks located in iTunes do not appear in rekordbox.

    It may not be possible to play these tracks on rekordbox.

    The tracks may be copyright protected tracks (.m4p format) obtained from a service such as the iTunes Store or Apple Music, or they may be in a file format not supported by rekordbox.

    *Only tracks that can be played on rekordbox are shown.

    For example, even if there are 100 tracks on iTunes, if only 50 of them can be played on rekordbox, only those 50 tracks will be shown.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500350

  • When using PC MASTER OUT, the volume does not change even if you turn the MASTER LEVEL knob on the controller.

    Please adjust the volume of the computer built-in speaker at the computer's volume setting.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500342

  • Audio skips or drops out when using BEAT FX on DDJ-1000.

    We identified an issue causing audio to skip or drop out when Beat FX are applied to some channels such as Mic and Master.

    Please update the DDJ-1000 firmware to ver. 1.05 or later and rekordbox to ver. 5.3.0 or later.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500345

  • When using rekordbox on Windows, some playback such as YouTube works incorrectly.

    Open [Control Panel] > [Hardware and Sound] > [Sound].

    Sometimes normal playback disabled when the coneccted DJ equipment is selected as Default Device.

    In this case, select Speakers, etc. as Default Device.

    Please follow the steps below.

    1. Close rekordbox.
    2. Open [Control Panel] > [Hardware and Sound] > [Sound].
    3. Click the [Playback] tab in the [Sounds] panel to check what is selected as Default Device with a green check mark.
    4. Click a built-in device in your computer other than the connected DJ equipment and click [Set Default].

      The selected device is now the Default Device and the green tick icon is displayed on it.
    5. Close the Sound dialog box and the Control Panel window.
    6. Relaunch rekordbox.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500347

  • (Mac only issues) 1) Audio is not output. Or 2) I Cannot control rekordbox on DJ equipment.

    Please follow the effective workaround from this.

    For macOS Mojave 10.14 and macOS High Sierra 10.13 users :
    -Please click here to solve the problems.

    For only macOS Mojave 10.14 users :
    -Please see Important notice for those who are using macOS Mojave,macOS Catalina.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500348

  • When PC MASTER OUT is set to ON, track playback stops frequently, and rekordbox does not operate smoothly.

    The cause of the issue may be the Windows internal sound device settings.

    Perform the procedure in Case 4 [here]

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500351

  • 使用CDJ控制rekordbox dj时,不显示放大波形、Hot Cue点与Quantize Beat Value。

    只有下列CDJ支持这些功能。 (需要更新固件)

    • CDJ-2000NXS2 (ver. 1.4.0 或更高版本)
    • CDJ-TOUR1  (ver. 1.1.0 或更高版本)

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500324

  • 无法在EXPORT模式下录制音频。

    在EXPORT模式中,只能录制从外部设备输入的音频。(若要录制rekordbox的Master Out,请在PERFORMANCE模式下使用录音功能。)

    请检查下列内容:

    • rekordbox的版本是否为4.2.1或更高版本?
    • 您的计算机是否已通过USB电缆连接至外部设备?
    • 打开[优先选项] > [音频] > [音频]以检查是否在菜单中选择外部设备。
    • 打开[优先选项] > [音频] > [输入信道] > [输入录制]以检查是否在菜单中正确选择外部设备。

    在使用DJM作为外部设备时,单击[设置实用程序]以打开设置实用程序窗口。 选择[MIXER OUTPUT]选项卡并为各个信道选择混音器音频输出。

    • 检查录音的音量是否为零?

    通过在检查声级计的同时旋转声级旋钮来调节音量。

    • 检查磁盘是否有充足的空间以保存已录制的文件。
    • 检查是否已正确选择已录制文件的保存目的地。

    打开[优先选项] > [高级] > [录音] > [录音]并检查[文件位置]。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500323

  • 无法在PERFORMANCE模式下录制音频。

    在PERFORMANCE模式中,可以录制rekordbox的Master Out或者Pioneer DJ产品输入的音频。(要录制非Pioneer DJ产品的设备输入的音频时,在EXPORT模式下使用录音功能。)

    检查下列内容

    如果没有连接设备或者连接的设备不是Pioneer DJ的产品:

    • 检查以下两种设置。

    打开[优先选项] > [音频] > [音频]并检查是否已选择计算机内置的扬声器。

    打开[优先选项] > [音频] > [混音器模式]并检查是否已选择“内部”。

    • 如果连接了Pioneer DJ产品:

    打开[优先选项] > [音频] > [输入信道] > [输入录制]。 检查已连接的Pioneer DJ产品的信道是否已被正确选择。

     若使用DJM、DDJ-SZ、DDJ-RZ、DDJ-RZX作为外部设备,单击[设置实用程序]按钮以打开设置实用程序窗口。 选择[MIXER OUTPUT]选项卡并为各个信道选择混音器音频输出。

      • 检查录音的音量是否为零。

    通过在检查声级计的同时旋转声级旋钮来调节音量。

      • 检查磁盘是否有充足的空间以保存已录制的文件。
      • 检查是否已正确选择已录制文件的保存目的地。

    打开[优先选项] > [控制器] > [录音] > [录音]并检查[文件位置]。on of Files].

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500322

  • 已录制文件的声音失真。

    录音的音量级别可能过高。

    转动录音声级旋钮。

    调整录音音量级别,最大到并非所有声级计皆达到红色的声级。

    再录制一次。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500321

  • 录音的自动分割(检测曲目之间的静音以自动为每个曲目创建单独的文件)没有正常工作。

    按如下步骤调节自动分割的设置:

    1. 在REC面板上调整录音的音量级别。
      转动录音声级旋钮。将录音音量级别调整到并非所有声级计皆达到红色的位置。
    2. 在优先选项中调整下列设置。
      • Export模式

     [优先选项] > [高级] > [录音] > [录音]

      • Performance模式

    [优先选项] > [控制器] > [录音] > [录音]

    •  如果文件未被分割:

    [静音电平阈值]

    将滑块向右移动以增大阈值。

    [连续静音时间]

    单击下拉菜单以缩短静音时长。

    • 如果分割的文件超出需要:

    [静音电平阈值]

    将滑块向左移动以减小阈值。

    [连续静音时间]

    单击下拉菜单以增加静音时长。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500320

  • 在将已录制文件导入iTunes时,在录音期间输入的标签信息并没有反映在iTunes上。

    您在录音时输入的表演者名称、专辑标题与曲目标题信息将记录在已录制文件和rekordbox资料库中,但不会在iTunes曲库中记录。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500319

  • 虽然我已启动rekordbox dj trial,但仍无法使用PERFORMANCE模式。

    请重启rekordbox。如果问题仍然存在,请重启您的计算机并再次尝试。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500314

  • 虽然我已用许可密钥激活rekordbox dj,但它会突然停止工作。

    如果您修改了计算机的启动盘,许可可能会失效。

    • 创建/删除分区。
    • 修改/修复/更换您的启动盘。
    • 从Time Machine等备份驱动器中还原系统或用户数据。

    如果需要修改您的启动盘,请先禁用您的许可,然后在修改后再次激活。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500313

  • rekordbox启动后会很快关闭。

    如果您使用Windows操作系统,显示适配器驱动程序可能有问题。

    检查您的驱动程序软件是否为最新版本。

    如何检查和更新驱动程序软件的示例

    1. 单击开始按钮和[控制面板]以打开[设备管理器]。
    2. 单击[显示适配器]左侧的[>]按钮。
    3. 右键单击您所用显示适配器的名称(例如Intel(R) HD Graphics)并单击菜单中的[更新驱动程序软件]。
    4. 单击[自动检测驱动程序软件的最新版本]。

    如果尝试上述步骤后问题仍然存在,转到以下网站并检查和更新驱动程序软件的最新版本。

    [Intel(R) Download Center](https://downloadcenter.intel.com/ "")

    [NVIDIA Driver Downloads](http://www.nvidia.com/download/index.aspx "")

    [AMD Drivers > Download Center](http://support.amd.com/en-us/download "")

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500312

  • 我听不到声音。

    打开[优先选项] > [音频] > [音频]以检测您的音频设备是否选择。

    在PERFORMANCE模式中,检查以下设置。

    • [优先选项] > [音频] > [混音器模式]
    • [优先选项] > [音频] > [输出声道]

    查看这些设置是否如您所愿。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500310

  • 正在高速播放曲目。我听不到声音。

    打开[优先选项] > [音频] > [音频]以检测您的音频设备是否选择。

    如果已设置所用设备,请重设。(即,选择不同的音频设备,然后再次重设所用音频设备。)

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500309

  • I am using DJM-2000NXS for audio device but no information is displayed at the input channel and I cannot record.

    When inputting audio from DJM-2000NXS, the following setting is required.

    1. Input/output setting for DJM-2000NXS
    2. For Mac, creation of Audio MIDI Aggregate Device

    Please switch the setting as follows when DJM-2000NXS is connected to your computer with the USB cable.

     

    1.Input/output setting for DJM-2000NXS (Win/Mac)

    Step1. Open [Preferences] > [Audio] > [Audio] and confirm the setting is as follows:

    For Windows: [PIONEER DJM-2000 ASIO]
    For Mac: [DJM-2000 output]

    Step2. Open [Preferences] > [Audio] > [Input channels] and click [Setting Utility]

    Step3. Switch [Input/Output] at [DJM-2000 Setting Utility] depending on your computer’s operating system (OS) as follows:

    For Windows: ASIO 3 outputs 1 input 16 bits DirectX 1 output 1 input
    For Mac: 6-channel output 2-channel input 16 bits
    Note: When the input/output setting is switched as described above, CH4 of DJM-2000NXS cannot be used for output.

    2.Creation of Audio MIDI Aggregate Device (For Mac)

    Step1. From the Finder, open [Application] > [Utility] and click [Audio MIDI Setting].

    Step2. Click the [+] button at the left bottom in the [Audio Devices] window and select [Create Aggregate Device].

    Step3. Tick the checkbox of [DJM-2000] and [DJM-2000 output].

    Step4. Change the name from [Aggregate Device] to [DJM-2000_input/output]. Enter the name exactly as is.(Caution: the device will not work if the name is entered differently).

    Step5. Open [Preferences] > [Audio] > [Audio] and select [DJM-2000_input/output].

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500308

  • An error about MFReadWrite.dll being missing is displayed and rekorbox does not start up.

    The “N” and "KN" versions of Windows do not include Windows Media Player and related technologies, each of which is multimedia software that rekordbox 3.0 needs to run with.

    Please download "Media Feature Pack" from the Microsoft website applicable to your Windows version from below and install it.

    Media Feature Pack for Windows 7 N with Service Pack 1 and Windows 7 KN with Service Pack 1 (KB968211)

    http://www.microsoft.com/en-us/download/details.aspx?id=16546

    Media Feature Pack for N and KN versions of Windows 8

    http://www.microsoft.com/en-us/download/details.aspx?id=30685

    Media Feature Pack for N and KN versions of Windows 8.1

    http://www.microsoft.com/en-us/download/details.aspx?id=40744

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500306

  • 继续坚持同步设备,出现旋转的忙光标。

    根据待同步的播放列表及其中包含曲目的数量,rekordbox完成同步处理所需的时间可能不同。

    如果您有很多播放列表和曲目,计算机可能会按照计算机规格显示忙光标。

    请尝试在同步过程中减少播放列表和曲目的数量。

     

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500304

  • 我不能通过链路连接在DJ播放机上播放rekordbox中的音频曲目。

    PRO DJ LINK在rekordbox处于[EXPORT]模式时运行。(其在[PERFORMANCE]模式不运行。)

    1. 如果DJ播放机上的[UNLOCK/LOCK]选项设定为[LOCK],您将无法在播放曲目时在DJ播放机上加载曲目(仅对于CDJ-2000)。如果加载曲目的时间与在DJ播放机上调用指示的时间完全相同,也无法拖动曲目。
    2. 可能会因为计算机上所用的安全软件和操作系统设置,无法创建PRO DJ LINK连接。如果发生,需要检查下列4 个程序的设置,确保他们未被封锁:
      • rekordbox program file
      • ProDJ Link System Manager
      • ProDJ Link NFS Server
      • edb_streamd

      check "Windows Firewall settings"

    3. 对于Mac OS X,请注意,无法使用PRO DJ LINK播放长文件路径的音乐文件。确保保存音乐文件的文件路径不长于256个字符。
    4. 从Windows XP传输到Windows Vista/7/8且保存到我的音乐的音乐文件可能无法使用PRO DJ LINK播放。如果您的文件出现此情况,重命名保存音乐文件的文件夹,然后在弹出“介质缺失”消息后使用重定位重新分配位置对其进行重置。
    5. 注意,[设备]曲目无法使用PRO DJ LINK加载到CDJ。若要播放此类曲目,将设备直接连接到DJ播放机。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500303

  • The rekordbox [LINK] button does not show up when I connect my computer to the CDJ/XDJ with a LAN cable.

    PRO DJ LINK works when rekordbox is in [EXPORT] mode. (It does not work in [PERFORMANCE] mode.)

    1. Depending on the security software used on your computer and its operating system settings, it may not be possible to establish a PRO DJ LINK connection. If this occurs, it will be necessary to check your settings for the following four programs to ensure that they are not blocked:
      • rekordbox program file
      • ProDJ Link System Manager
      • ProDJ Link NFS Server
      • edb_streamd

      check "Windows Firewall settings"

    2. PRO DJ LINK may fail to run properly if your computer is connected to multiple networks as the networks (wired LAN, wireless, etc.) may interfere with each other. If this is the case with your computer, you can resolve the issue by disabling networks not used by PRO DJ LINK or set the network precedence properly to favor the network used.
    3. PRO DJ LINK may fail to run properly if the Port used by rekordbox for PRO DJ LINK is being used by another application (NSF server, etc.). To resolve this issue, close the application or service being used and then try again.
    4. PRO DJ LINK may fail to run properly if Internet Sharing is enabled. If this is the case, disable Internet Sharing and then try again.
    5. When there is a router connected on the network used by PRO DJ LINK, the network may fail to be established properly depending on the order in which connected devices are powered on. Either first turn on the power to the router and then connect the device, or disconnect the router.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500302

  • 我之前从USB设备imported(导入)的文件现在显示“文件不存在”,并无法播放。

    • 从外部设备导入曲目后,如果设备的驱动器字母(如“E”)与导入曲目时的驱动器字母不同,则rekordbox无法找到曲目。更改驱动器字母,使其与导入曲目时驱动器字母相同。
    • 使用iTunes时,如果启用“保持iTunes介质文件夹的结构”设定,当在iTunes中更改标题或其他类型的曲目信息时,iTunes会更改曲目的位置、文件名等。若要在iTunes和rekordbox导入上导入相同曲目时,禁用“保持iTunes介质文件夹的结构”设定。

    如果由于音乐文件位置的改变无法在rekordbox中播放音乐文件,右键单击受影响的曲目,然后单击[重定位]重新分配所选音乐曲目文件的位置。

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q500301

  • The iTunes Library does not display.

    The iTunes Library may not be always created when using iTunes12.2 and later.

    From iTunes, Preferences > Advanced, tick the box of “Share iTunes Library XML with other applications” to enable this function. (Mac: [iTunes] > [Preferences])

    Then, please reboot both iTunes and rekordbox after shutting them down.

    If the playlist folders are not properly shown, please update rekordbox to Ver. 3.2.2 or later to solve the issue.

    The iTunes Library file may not be specified properly. To designate the proper iTunes Library xml file, go to [Preferences] > [Advanced] > [Database] and select the xml file for the iTunes Library.

    With rekordbox settings files transferred from a different computer, the iTunes Library file may be changed from iTunesMusicLibrary.xml to iTunesLibrary.xml.

    If this is the case with your file, change the above setting to iTunesLibrary.xml.

    https://rekordbox.com/zh-cn/support/faq/trouble-shooting-5/#faq-q325