FAQ

What do you need help with?

• If I change my subscription to the monthly payment option in the middle of a yearly payment cycle, will you refund the rest of my yearly payment?

  In any of the following cases, we'll refund the balance of the paid annual payment, based on the number of months that have elapsed up to the date of the plan change:

  • When you upgrade to the monthly Creative or Professional plan from the yearly Core plan
  • When you upgrade to the monthly Professional plan from the yearly Creative plan

  It usually takes about 3 to 7 days to receive the refund, which comes via the same payment method you used to purchase your subscription.

   

  Remaining Months	Refund
  11	90%
  10	80%
  9	70%
  8	60%
  7	50%
  6	40%
  5	30%
  4	20%
  3	10%
  2 or less	0%

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-23809

• Can I change my subscription payment option from monthly to yearly (or vice versa)?

  To change your subscription payment option, log in here and follow the instructions.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-23815

• I’m thinking about buying a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

  You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.

  Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.

  You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.

  Please check here for details.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-23795

• I’ve bought a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

  You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.

  Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.

  You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.

  Please check here for details.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-23796

• I’d like to transfer my rekordbox subscription to someone else. What should I do?

  We don't recommend transferring a subscription to anyone else and we can't take any responsibility for transfers.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-23789

• How can I update or change my payment method?

  You can update or change your payment method on My Page when you're logged into rekordbox.com.

  You can use a credit card or PayPal to make payments.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-10301

• Can I control all lighting fixtures registered in Fixture Library from rekordbox?

  Only specific DMX lighting fixture features – such as the dimmer, strobe, color and moving head (PAN/TILT) – can be controlled with LIGHTING mode.

  The lighting fixtures, which have other features than the above, may not work as expected.

  Please also take note that effect lights, lasers, fog machines, and all-in-one lighting systems are not supported.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-5017

• What is TIDAL?

  TIDAL is a streaming service that DJs can use to access the TIDAL music catalog.

  A separate subscription is needed to use this service.

  For details, check out the TIDAL website.

  Click here to access the TIDAL FAQ page.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-15693

• Can I pay for a 12-month subscription up-front or pay for more than one month at a time?

  Yes, each rekordbox plan offers the option to pay for a year in advance.

  Log in here and follow the instructions to do this.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-10277

• Can I control lighting from a controller?

  Yes.

  On the PAD EDITOR screen or MIDI assignment screen, you can assign functions such as color changes and strobe flashing patterns to the performance pads and control them from your DJ controller.

  For details, please see "LIGHTING mode operation guide".

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4953

• Which countries can TIDAL be used in?

  For the latest information on countries and regions where TIDAL is available, check out the TIDAL website.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-15691

• Do you offer discounts for students?

  Currently, we don't offer student discounts.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-10367

• How do I use the lighting function?

  Follow the steps below for using the lighting function.

  1. Select LIGHTING mode and assign fixtures.
  2. Analyze phrase of the tracks.
  3. Play the phrase-analyzed tracks in PERFORMANCE mode.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4935

• I already subscribe to a rekordbox plan. Can I use the coupon?

  Yes.

  To use the coupon, you'll need to cancel your current plan, wait for it to expire, then resubscribe and apply the coupon on the cart page.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-18696

• What is [Mood]?

  The [Mood] is a classification of music based on audio information including tempo, rhythm, kick drum and sound density.

  It is classified as HIGH /MID/LOW.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4980

• What types of lighting fixtures are supported in LIGHTING mode?

  The following DMX-compatible fixtures are supported.

  Par Light

  Bar Light

  Moving Head

  Strobe

  Spot

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4899

• I cannot register my product on pioneerdj.com. I am unable to log in?

  Depending on the country you have selected, if you are unable to log in to pioneerdj.com.

  Please Log in here to register your products.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-18608

• Can I play Beatsource Streaming tracks on rekordbox even in an offline environment?

  Yes. Select your desired tracks from the track list in the Beatsource category of the tree view and store them to rekordbox by choosing [Store Offline] to play them in an offline environment.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-12877

• When I edited [Macro] for a track using [MACRO EDITOR], can I change [Scene] or switch [Bank] ?

  Yes. However, please note that your edit work on the [Macro] will be discarded.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4999

• When using Cloud Library Sync, rekordbox responds slow.

  If you're synchronizing a lot of data using Cloud Library Sync, rekordbox may respond slow depending on your computer and network environment.
  In this case, pausing sync may solve the issue.

  - To pause sync

  Right-click the Cloud Library Sync icon that appears in the system tray on Windows or in the menu bar on Mac and select [Pause sync].
  

  Changes made in rekordbox library after you pause sync will not be synchronized to rekordbox on other devices until you restart sync.

  - To restart sync

  Right-click the Cloud Library Sync icon that appears in the system tray on Windows or in the menu bar on Mac and select [Start sync].

  Even if you pause sync, synchronization will start when you relaunch Windows/Mac.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600144

• Why doesn’t rekordbox show some of the tracks displayed on a streaming service’s website or app?

  The use of certain tracks on streaming services by third parties is restricted due to copyright holders' intentions or other reasons.

  Tracks like these don't show up in rekordbox.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-12935

• I’m having problems syncing to my Dropbox account. What should I do?

  Check if you're logged into your Dropbox account in the rekordbox preferences.

  Next, make sure the account you're logged into on the Dropbox desktop application matches the Dropbox account you're logged into within rekordbox.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-10185

• Can I have more than one DMX assignment ?

  Yes. By using [Venue], you can have multiple DMX assignments.

  You can select the [Venue] you want to perform at [Preferences] > [Lighting].

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4917

• What is DMX Direct Control?

  This feature enables you to send DMX signals to preset DMX channels independently from any automatic lighting effects controlled by rekordbox.

  You can even manually turn on and off lighting fixtures that aren't supported by rekordbox.

  For details, see the LIGHTING mode operation guide.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4752

• When I log into TIDAL, the login window doesn’t display properly in my web browser. Why not?

  You may be using a browser that's not supported by TIDAL.

  Check the list of browsers that TIDAL supports and set one of those as your default browser.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-15695

• The lighting fixture I want to use is not supported in LIGHTING mode. What can I do?

  If the lighting fixture is not supported,

  1. Select the LIGHTING mode.
  2. Open [FIXTURE LIBRARY] screen and click [+] button on the right. You can request addition via our Forum. Please note that we cannot guarantee that you can add any fixtures as you wish.（Please see LIGHTING mode Operation Guide for details.）

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q500269

• How can I change my credit card for my subscription?

  You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).

   

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-2024

• I used my coupon to start a subscription plan, but then canceled the plan. Can I use the same coupon to resubscribe?

  The coupon code can only be used once.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-18670

• Is internet connection required to use the LIGHTING mode?

  Yes. Internet connection is required to download/upload Fixture Library and preset scenes.

   

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4869

• I want to use previous rekordbox ver. 7.

  You can download it from the following links.

  ver. 7.0.6

  • Windows(64bit)
  • Mac

  ver. 7.0.5

  • Windows(64bit)
  • Mac

  ver. 7.0.4

  • Windows(64bit)
  • Mac

  ver. 7.0.3

  • Windows(64bit)
  • Mac

  ver. 7.0.2

  • Windows(64bit)
  • Mac

  ver. 7.0.1

  • Windows(64bit)
  • Mac

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700017

• How can I find if the lighting fixtures are supported in LIGHTING mode?

  See LIGHTING mode > FIXTURE LIBRARY  screen and check them.

  If not, check here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700011

• The sound of the recorded file is distorted.

  The volume level of recording may be too high.

  Turn the recording level knob. Adjust the recording level maximum to the level in which not all the meters hitting red.

  Record again.

  

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q500321

• Are Scenes preset?

  Yes.

  The Scenes are preset.

  You can also edit them or create new ones.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4944

• My credit card was declined.

  Please check Digital River's FAQ.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-2013

• What are Hardware Unlock devices for rekordbox ver. 7?

  When you connect a Hardware Unlock device, you can use it to control PERFORMANCE mode without subscribing to a paid plan.

  The following devices are Hardware Unlock devices for rekordbox ver. 7:

  PERFORMANCE mode control, Recording, Sharing mix, MIDI LEARN, MERGE FX*1, SAMPLE SCRATCH
  EXPORT mode: DUAL PLAYER
  Common to all modes:  Collection Filter, Column View
  

  • CDJ-3000
  • PLX-CRSS12
  • DJM-V10
  • DJM-V10-LF
  • DJM-A9
  • DJM-750MK2
  • DJM-450
  • DJM-250MK2
  • DJM-S11
  • DJM-S7
  • euphonia
  • DDJ-GRV6
  • DDJ-1000
  • DDJ-800
  • DDJ-400
  • DDJ-200
  • DDJ-FLX10
  • DDJ-FLX6-GT
  • DDJ-FLX6
  • DDJ-FLX4
  • DDJ-FLX2
  • DDJ-REV7
  • DDJ-REV5
  • DDJ-WeGO4
  • DDJ-XP2
  • OPUS-QUAD
  • OMNIS-DUO
  • XDJ-AZ
  • XDJ-XZ
  • XDJ-RX3
  • XDJ-RX2
  • XDJ-RR
  • INTERFACE 2
  • RB-DMX1

  DVS

  • PLX-CRSS12
  • DJM-V10
  • DJM-V10-LF
  • DJM-A9
  • DJM-750MK2
  • DJM-450
  • DJM-250MK2
  • DJM-S11
  • DJM-S7
  • euphonia
  • DDJ-XP2
  • INTERFACE 2

  MIX POINT LINK

  • DDJ-FLX10

  DJM EFFECTS(PING PONG, HELIX, VINYL BRAKE)

  • XDJ-RX3

  DJM EFFECTS(STRETCH)

  • DDJ-FLX10

  *1 The external mixer mode is not supported.

  (List correct as of October 2024)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700001

• Can I view my rekordbox billing history or monthly invoices?

  When payment is complete, an invoice will be sent to the email address you registered on the cart page during your purchase.

  You can also view the history of the plan you're currently subscribed to on the PLAN tab of MY PAGE in the rekordbox desktop application.

  However, the history that shows the Cloud Option being added to the Core plan and Creative plan will not be displayed.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-10330

• When I synced multiple devices using Cloud Library Sync, the same track showed up twice in the track list.

  You can select [Tracks stored on the computer] or [Tracks stored on other devices] in the Cloud column to remove unwanted tracks by filtering them.
  Syncing the same track on multiple devices with Cloud Library Sync after importing the same track on each device results in duplication. You can determine which device the track is from by filtering by [Tracks stored on the computer] or [Tracks stored on other devices] in the cloud column. Then you can delete the tracks you don't want.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-12724

• What is Scene?

  The Scene is lighting effects settings composed of multiple different lighting fixtures.

  Up to 16 kinds of lighting effects information can be saved in one Scene.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4962

• What is Fixture Library?

  The Fixture Library is the list of fixture profiles including manufacturers, models, DMX channels, categories, etc. provided by AtlaBase Ltd.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4879

• What is SoundCloud Go+/DJ?

  SoundCloud Go+/DJ is a subscription streaming service that DJs can use to access the SoundCloud music catalog.

  A separate signing up is required to use this service.

  For details, refer to the SoundCloud website.

  Click here for the SoundCloud FAQ page.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q502607

• What is owner registration?

  You can register that you are the owner of the product on your account by connecting to your DJ equipment with the Free plan.
  This is called owner registration.

  After owner registration is complete, the display on the top of the screen changes from [Free] to [Free Plus].
  The following functions are unlocked and become usable after owner registration.

  • Collection Filter
  • Column View
  • DUAL PLAYER

  Additionally, the window displayed on the bottom right of the screen that urges users to perform upgrades in the Free plan will not be displayed after owner registration is complete.
  *Function unlock and hide window are enabled even after disconnecting DJ equipment

  The following are equipment applicable for owner registration. (Update the firmware to the latest version)

  • CDJ-3000
  • CDJ-TOUR1
  • CDJ-2000NXS2
  • PLX-CRSS12
  • DJM-V10
  • DJM-V10-LF
  • DJM-A9
  • DJM-TOUR1
  • DJM-900NXS2
  • DJM-750MK2
  • DJM-450
  • euphonia
  • DDJ-GRV6
  • DDJ-FLX10
  • DDJ-FLX4
  • DDJ-FLX2
  • DDJ-REV5
  • DDJ-WeGO4
  • OPUS-QUAD
  • OMNIS-DUO
  • XDJ-AZ
  • XDJ-XZ
  • XDJ-RX3
  • XDJ-RX2
  • XDJ-RR

  As of October 2024.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700014

• Which features are available in each subscription plan?

  See details of the features available in each plan here.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-1537

• What are the DMX interfaces that are supported by the Lighting function?

  The DMX interfaces that currently supported by the Lighting function are as follows.

  • RB-DMX1
  • DDJ-FLX10
  • ENTTEC Open DMX
  • ENTTEC DMX USB Pro
  • ENTTEC DMX USB Pro Mk2

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-78762

• How do I install the FTDI d2xx driver?

  Please see the ENTTEC Support page and download the driver.

  Update your mac OS, or if you have reinstalled your interface, the driver may also need to be reinstalled.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700022

• My ENTTEC DMX interface doesn’t work on rekordbox.

  To use an ENTTEC DMX interface, first connect to rekordbox and confirm the following.

  1. Ensure that your DMX interface is one of the following models.
     ENTTEC Open DMX
     ENTTEC DMX USB Pro
     ENTTEC DMX USB Pro Mk2
  2. Are you subscribed to the Creative plan or Professional plan?
  3. For Mac, the FTDI d2xx driver needs to be installed separately.
     For details, see here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700021

• Play histories in a USB storage device connected in PERFORMANCE mode are not imported. The context menu for [import History] is grayed out.

  Importing play histories is limited to EXPORT mode.
  Switch to EXPORT mode to use this function.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-77716

• Even if [Import the play history automatically] is set to ON, there are some play histories that are not imported.

  Even if [Import the play history automatically] is set to ON, the same name and contents as the previously imported play history will not be imported automatically.

  You can manually import the play histories in the following ways.
  Select the [Display Devices] icon in the Media Browser, select the play history you wish to import from the [Histories] folder in the USB storage device (or SD memory card), right-click and select [import History] from the context menu.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-77710

• After importing the play histories in a USB storage device, the play histories are deleted from the device.

  The default setting is to delete the play histories from the device when importing the play histories in the USB storage device (or SD memory card).

  By changing the following settings, you can keep the play histories on your device.
  Turn OFF [Prefernces] > [Devices] category > [Delete from the device after importing the play history].

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-77696

• Are there any functional restrictions when using tracks from a streaming service on rekordbox?

  The following restrictions apply when using tracks from a streaming service.

  • EXPORT mode

  The following streaming services are not available.
  SoundCloud
  Beatsource Streaming
  (as of November 2024)

  Tracks from all streaming services cannot be LINK EXPORTed and played.

  • PERFORMANCE mode

  The capture function cannot be used.

  Tracks cannot be loaded to the sampler deck.

  • Common for all modes

  The recording function cannot be used. This is due to copyright restrictions set by the streaming services.

  Track information cannot be edited.

  Music files are not backed up with the backup function.

  Cannot be exported to a USB storage device or SD memory card.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-77410

• What are the streaming services available in EXPORT mode?

  The following streaming services are available in EXPORT mode.

  • Beatport Streaming
  • TIDAL

  (as of November 2024)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700188

• How do I log in to TIDAL with my DJ equipment?

  You can automatically log in to TIDAL by connecting a USB storage device or SD memory card created on rekordbox for CloudDirectPlay authentication to your DJ equipment and logging in to rekordbox CloudDirectPlay.

  * As of rekordbox ver. 7.0.6, login to TIDAL has been changed to a Single Sign On method. With the Single Sign On method, if you log in to TIDAL on rekordbox in advance, you do not need to enter your login account and password for TIDAL on the DJ equipment.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-77278

• The BeatGrids and Cue points shifted when I changed the [Streaming Audio Quality] for the streaming service.

  BeatGrid and CUE points may need to be reset due to the possibility of the BeatGrid and CUE points shifting when [Streaming Audio Quality]* is changed.
  *Access [Preferences] > [Advanced] categories > [Others] tab to set the [Streaming Audio Quality] for [SoundCloud], [Beatport], [Beatsource], or [TIDAL].
  The [Streaming Audio Quality] settings are shared and applied on the devices that are logged in with the same Beatport account or Beatsource account.

  If the Grids and Cue points have shifted, reanalyze the tracks and reset the Cue points.

  • BeatGrids and phrases
    Analyse the tracks.
    The BeatGrid and phrase positions can also be adjusted and changed manually.
    (For details, see "[GRID/PHRASE EDIT] panel" in the Instruction Manual.)
  • For CUE points such as Hot Cues and Memory Cues
    Delete the CUE points before resetting them.

  Hint: Method used to reanalyze multiple tracks at once

  1. Select [Collection], click the icon on the [Attribute] column header, add a check to the checkbox for the streaming service with the tracks you wish to reanalyze, and click OK.
  2. Select the tracks you wish to reanalyze (multiple can be selected at a time) and select [Analyze Track] from the right-click menu to reanalyze the tracks.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700146

• What is the audio quality of the streaming services that rekordbox supports?

  The following audio quality is supported by each streaming service.

  • SoundCloud

  High Quality 256kbps(AAC)
  128kbps(MP3)

  • Beatport Streaming

  Lossless(FLAC)
  High(256 AAC)
  Standard(128 AAC)

  • Beatsource streaming

  Lossless(FLAC)
  High(256 AAC)
  Standard(128 AAC)

  • TIDAL

  Lossless(FLAC) 44.1kHz 16bit
  High(AAC) 320kbps

  （as of November 2024)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-77494

• Can all TIDAL tracks be stored offline?

  No, some TIDAL tracks cannot be stored offline.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-78228

• The DJ equipment I am using is not listed in the compatible DJ units on rekordbox.com. 

  Some products that have been discontinued for a long time may no longer be supported by rekordbox. The following DJ equipment is not guaranteed to work.

  Examples of equipment no longer supported by rekordbox

  • DDJ-RB
  • DDJ-RR
  • DDJ-RX
  • DDJ-RZ
  • DDJ-XP1
  • XDJ-R1

  *DDJ-RZX is not compatible with rekordbox ver. 7.
  Please use rekordbox ver. 6. You can download rekordbox ver. 6 from the archive.

  For the latest information, please refer Compatible DJ units page.

   

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-76265

• Which of the DJ equipment are compatible with rekordbox CloudDirectPlay?

  You can use rekordbox CloudDirectPlay with the following compatible DJ equipment:

  • CDJ-3000
  • OPUS-QUAD
  • OMNIS-DUO
  • XDJ-AZ

  (As of October 2024)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-77462

• Tell me more about subscription terms and conditions.

  Cancellation

  You can cancel your monthly or yearly subscription at any time.
  Even if you cancel your subscription, you'll continue to have access to your rekordbox plan until the end of your current billing period.

  If you decide to cancel your subscription, please visit the following page, which only opens for subscribers.

  • • Core Plan,Creative Plan,Professional Plan
      https://rekordbox.com/en/cancel/
    • Cloud Option
      https://rekordbox.com/en/plan/

  After you cancel your paid plan, you can continue to use it until the date which would have been your next billing date, but you won’t be able to sign up for another plan until that date. If you’d like to switch to another plan instead, please select another plan on the plan page.

  If you’ve already cancelled your subscription, you can reinstate it on the plan page.

  https://rekordbox.com/en/plan/

  Changing Plans

  If you’d like to change from your current plan to another one, please select the alternative plan on the plan page.
  Please don’t cancel your subscription first, or you won’t be able to sign up to use the alternative plan until the date that would have been your next billing date.

  https://rekordbox.com/en/plan/

  If you change your paid plan, the timing of the switchover depends on the plan you select. Please check here for details.

  Refund

  If you request a refund within 14 days of the start of your subscription, we'll refund you via the payment method you used to purchase your subscription.
  To receive a refund, you'll need to apply via the MyCommerce website (https://www.mycommerce.com/shopper-support/) within 14 days of the start of your subscription.
  Your access to rekordbox (paid plan) will end within five (5) working days of processing the refund request.
  After 14 days from the start of your subscription, you won't be entitled to a refund.

  For refund requests, complete the application form on the MyCommerce website (https://www.mycommerce.com/shopper-support/).

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700015

• Is there a limit to the number of days or other restrictions on the playback of streaming offline tracks?

  The limitations on the playback of offline tracks for each streaming service are as follows.

  • SoundCloud DJ
    Offline playback is available for 30 days from the date of offline storage. (*)
    The playability period of offline tracks will be reset to 30 days (*) by logging into SoundCloud on rekordbox with an Internet connection between the 21st and 30th day counting from the date of offline storage.
    Please note that offline tracks will be removed after the playback period of the offline track has expired.
  • Beatport Streaming
    There are no restrictions.
  • Beatsource Streaming
    There are no restrictions.
  • TIDAL DJ Extension
    Offline playback is available for 30 days from the date of offline storage. (*)
    The playability period of offline tracks will be reset to 30 days (*) by logging into TIDAL on rekordbox with an Internet connection between the 27st and 30th day counting from the date of offline storage.
    Once the playback period of an offline track has expired, playback is no longer available.

  *The duration of offline playback may vary depending on the track.
  Please start rekordbox and log in to the streaming service periodically to maintain offline playback availability after 30 days.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700151

• Are there any types of files I can’t edit?

  You can't edit the following types of files:

  • Tracks from streaming services
  • Video files
  • Copyright-protected music
  • Files with the extension “.rbsc” extracted from the DRUMS Stem

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75923

• Can I play TIDAL tracks with rekordbox when I’m offline?

  Yes. Select the applicable tracks on the TIDAL tracklist and store it offline to save the track to rekordbox and allow for it to be played offline.

  (Ver. 7.0.4 or later)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75698

• Can Key Shift and Keyboard of PAD MODE be used on LIST Display during DDJ-GRV6 connection?

  Key Shift and Keyboard of PAD MODE can be used on PAD Display during DDJ-GRV6 connection. (Does not support LIST Display)

  Set [PAD mode] to [Auto] or [Customize] > [PAD Display].
  ([Preferences] > [View]category > [Layout]tab)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75303

• Updating rekordbox may cause you to log out from the streaming services.

  Updating rekordbox may require to log in to the streaming services again.

  By logging in again, you will have access to the latest functions of the streaming service.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-74584

• Where can I manage my TIDAL offline devices?

  Access the TIDAL website to manage your TIDAL offline devices.

  See here for the TIDAL FAQs.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700016

• Can I convert USB libraries I’ve been using into Device Library Plus?

  Yes, you can.

  You can convert the traditional Device Library in the USB storage device to the Device Library Plus format with rekordbox for Mac/Windows.

  • If the following dialog box appears when connecting a USB storage device, select [YES] to convert.
    
  • Select the device from the media browser, click [Convert from Device Library] from the Device Library Plus context menu and follow the instructions.
    

  See the "Device Library Plus User’s Guide" for more details.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700170

• Can I match the start position of DRUM CAPTURE to the BeatGrid?

  You can set the start position of DRUM CAPTURE as the BeatGrid through the following method.

  If the Deck is paused:

  1. Set the Deck [Q] button (Quantize button) to ON.
  2. Move the range you want to capture to the current position of the waveform.
  3. Click the Deck [CUE] button.
     The closest BeatGrid is set to the current position.
  4. Set the DRUM CAPTURE button to ON.
     The DRUM CAPTURE range is displayed from the current position.

  If the Deck is playing:

  1. Set the Deck [Q] button (Quantize button) to ON.
  2. Set Auto Beat Loop (32 beats, etc.) to ON at the position you want to capture.
     A Loop from the closest BeatGrid (32 beats, etc.) is created.
  3. The DRUM CAPTURE range is displayed from the Loop IN point.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75378

• Please explain the condition DRUM SWAP stops automatically.

  DRUM SWAP automatically stops when the deck playback stops or when BEAT SYNC to the deck cannot be maintained.

  Examples when the deck playback stops:

  • Click the [PLAY/PAUSE] button on the playing deck to pause playback.
  • Click the [CUE] button on the playing deck to perform a Back Cue.
  • The end of the track is reached on the playing deck.

  Examples when BEAT SYNC to the deck cannot be maintained:

  • Perform a MANUAL LOOP with quantize turned off on the deck.
  • Perform reverse playback on the deck.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75376

• Audio files captured on DRUM CAPTURE cannot be played.

  Files with the extension “.rbsc” extracted from the DRUMS Stem can be played in the PERFORMANCE mode or LIGHTING mode of rekordbox for Mac/Windows under the account from which the DRUMS Stem was extracted.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75373

• Audio files captured on DRUM CAPTURE cannot be exported.

  Files with the extension “.rbsc” extracted from the DRUMS Stem can be exported in the PERFORMANCE mode or LIGHTING mode of rekordbox for Mac/Windows under the account from which the DRUMS Stem was extracted.

  Extracted files cannot be used in the following:

  • EXPORT mode and EDIT mode
  • USB Export function
  • LINK Export function
  • CloudDirectPlay function
  • rekordbox for iOS/Android

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75370

• I’ve accidentally deleted the Factory Preset for DRUM SWAP from the collection (or deleted the audio file). What can I do to restore it?

  Preinstalled or additional download "Factory Presets" can be acquired through the following method.

  • In the case of the preinstalled [Factory Presets] > [4-Floor / Breaks Kit]:

  Reboot rekordbox.

  • In the case of the additional download "Factory Presets":

  Click [File]menu > [Additional Contents] > [GROOVE CIRCUIT FACTORY SAMPLES PACK] > [Download], download the GROOVE_CIRCUIT_FACTORY_SAMPLES_PACK.spp file,
  click [File]menu > [Additional Contents] > [GROOVE CIRCUIT FACTORY SAMPLES PACK] > [Import], and select the downloaded GROOVE_CIRCUIT_FACTORY_SAMPLES_PACK.spp file.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75366

• Where can I perform switching settings for Enlarged Waveform displays synchronized with the Stem selected in ACTIVE STEM?

  ver. 7.0.4 or later:

  The display switches through the [Preferences] > [Erweitert] category > [STEMS] tab > [STEM Waveform Display] ON/OFF setting.

  Up to ver. 7.0.3:

  The display switches each time the icon at the top of the Enlarged Waveform is clicked.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-75270

• How can I get better STEMS sound quality?

  In Preferences below, select [Prioritize sound quality].

  [Preferences] > [Extensions] category > [STEMS] tab > [STEMS Analysis Process]

  *See the recommended CPUs listed here when using [Prioritize sound quality].

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700020

• Can GROOVE CIRCUIT be controlled through DJ equipment?

  GROOVE CIRCUIT can be controlled using the following DJ equipment.

  • DDJ-GRV6

  (As of October 2024)

  Each function can be used through mapping with the MIDI LEARN function on other DJ equipment.  (Subscription to a plan higher than Core plan is required for the MIDI LEARN function.)
  See "MIDI LEARN Operation Guide" for mapping methods using the MIDI LEARN function.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700019

• After uploading a track via rekordbox, I can’t play the track with the iTunes/Apple Music app.

  If [Move] is selected when uploading tracks, the tracks will move from the original folder to the Dropbox folder.

  As a result, the tracks in the folder that the iTunes/Apple Music app refers to are deleted and can't be played.

  To upload a track and keep it in the folder that the iTunes/Apple Music app refers to, select [Copy].
  You can switch this setting in [Preferences] > [CLOUD] category > [Library Sync] tab > [Operation for uploading tracks].

  If you've already moved a track to a Dropbox folder, you can return it to the previous folder by selecting [Cloud Library Sync] > [Move to local storage] in the context menu.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-74673

• Using audio with no sound at the beginning on DRUM SWAP SLOT, the silent part is played as well.

  DRUM SWAP SLOT plays audio from the beginning so the silent part is played as well.

  If there is no sound at the beginning of the audio, you can remove the silent part using DAW software or EDIT mode (*) which is available in plans higher than Creative Plan. (Silent parts will be added at the beginning of audio for certain file formats such as MP3. Use the audio by removing the silent part and saving them in formats such as WAV, AIFF, etc.)

  *See "EDIT mode operation guide" for how to use the EDIT function.

  The EDIT function is available on subscriptions higher than Creative Plan.
  See here for details on plan.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-74600

• Quantize playing decks when playing DRUM SWAP SLOT?

  Yes.  Playing DRUM SWAP SLOT quantizes the beginning of audio within DRUM SWAP SLOT to match the deck beat position.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-74598

• When MIDI devices such as DJ controllers are connected, a key icon was applied, and GROOVE CIRCUIT became unavailable.

  If MIDI devices other than supported controllers are connected, mouse controls and keyboard shortcuts become disabled on the GROOVE CIRCUIT function.

  If subscribed to the plan, MIDI LEARN, mouse control, and keyboard shortcut controls become available.

  Refer to here for GROOVE CIRCUIT supported DJ controllers.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-74596

• What is the GROOVE CIRCUIT function?

  A remix function that uses DRUMS Stem of a track. You can replace the DRUMS Stem of a track with the drum loop audio source, extract the DRUMS Stem, or apply FX only to the DRUMS Stem.

  • To enable the GROOVE CIRCUIT function, open the [Preferences] > [Extensions] category > [STEMS] tab, and check both the [Enable the STEMS Function] and [Enable the GROOVE CIRCUIT Function] checkboxes.
  • To display the GROOVE CIRCUIT panel, click icon in the global section.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-74589

• rekordbox is slow when I’m using [Prioritize sound quality].

  See the rekordbox System requirements in addition to the following recommended CPUs before using [Prioritize sound quality].

  • When using STEMS with 2 decks

  Windows:

  Intel® processor Core i7 (13th generation or later) / i9 (9th generation or later)
  AMD Ryzen™7 5000 series or later

  Mac:

  Intel® processor Core i5 / i7 / i9 (with 2019 Mac or later)
  Apple M1 series or later

  • When using STEMS with 4 decks

  Windows:

  Intel® processor Core i9 (9th generation or later)
  AMD Ryzen™7 7000 series or later

  Mac:

  Apple M1 series or later

  *Operation is not guaranteed for all computers that meet the above system requirements.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700018

• After updating to ver. 7, do I have to set cue points and beatgrid information for my tracks again?

  No, you don't have to set them again.

  When you run ver. 7 for the first time, your current library will be converted for use with ver. 7.

  All information in your library, such as cues, beatgrid, and playlists, will be copied over. (Alternatively you can select [File] menu > [Library] > [Import your library from ver.5 (or earlier)].)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-73007

• I’m using the 30 Day Free Trial subscription. Can I subscribe to the paid plan while in the free trial period?

  Yes, you can subscribe to the paid plan while in the free trial period.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-73001

• [Collection Radar] and [Streaming Radar] are not displayed in [Track Suggestion].

  Enable [Preferences] > [Analysis] category > [Track Analysis] tab > [Radar Analysis]
  to use [Collection Radar] and [Streaming Radar].

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70933

• What is Track Suggestion?

  Track Suggestion is a recommendation function that displays recommended tracks as a list based on the loading track and tracks specified in the list.

  You can select up to 5 recommendations, including [Era], [Mood], [Association], [Collection Radar], and [Streaming Radar] with Track Suggestion.

  While [Era], [Mood], and [Association] make recommendations based on track meta data, [Collection Radar] and [Streaming Radar] recommend tracks with similar musical characteristics based on unique algorithms developed using AI learning.

  • Era
    Prioritizes the display of tracks with similar year, BPM, etc. from [Collections].
  • Mood
    Prioritizes the display of tracks with similar genre, BPM, etc. from [Collections].
  • Association
    Prioritizes the display of tracks with similar label, composer, etc. information from [Collections].
  • Collection Radar
    Prioritizes the display of tracks with similar musical characteristics from [Collections].
  • Streaming Radar
    Prioritizes the display of tracks with similar musical characteristics from the streaming service.

  Track Suggestion can be displayed using the sub-panel button located in Tree View or on the right side of the browse screen.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70928

• What is STEMS function?

  This is a function for outputting the sound of a track separately in VOCAL Stem, DRUMS Stem, and INST Stem. ACTIVE STEM, STEM ISO, and STEM FX functions are usable.

  • ACTIVE STEM
    Each Stem is output by setting each STEM MUTE button of VOCAL/DRUMS/INST displayed at the deck Stem to ON. If it is set to OFF, each Stem is muted.
    Click [Preferences] > [Extensions] category > [STEMS] tab > [ACTIVE STEM Setting]. You can select [MUTE] or [SOLO].

  With [MUTE] setting, output / mute of each Stem can be controlled.
  With [SOLO] setting, output of all Stems or output of one Stem can be controlled.

  • STEM ISO
    If you set STEM ISO mode button that is displayed at mixer Stem to ON, the mode shifts to STEM ISO mode in which you can adjust the sound volume of each Stem.
    When STEM ISO mode is ON, adjust the sound volume of each Stem with each knob of VOCAL/DRUMS/INST.
  • STEM FX
    If you set each STEM FX button of VOCAL/DRUMS/INST that is displayed at effect Stem to ON, it is possible to apply an effect to each Stem.

  To activate STEMS function, check-mark [Enable the STEMS function] (Click [Preferences] > [Extensions] category > [STEMS] tab).

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700181

• There is nothing displayed on the DDJ-RZX hardware screen.

  DDJ-RZX is not supported on rekordbox ver. 7.

   

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q30

• When analyzing tracks, [Vocal] is grayed out and I can’t select it.

  This might occur in the following cases.

  • Free Plan or Core Plan users

  You'll need Creative or Professional Plan to use Vocal Position Detection and display.
  For details on the features available in each plan, see here.

  • Your computer doesn't meet the system requirements for rekordbox

  The system requirements for rekordbox is here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700012

• What DJ equipment can automatically select decks for lighting in PERFORMANCE mode?

  Connect the DJ equipment and PC/Mac with a USB cable, and check [Preferences] > [Audio]category > [Input/Output]tab > [Mixer Mode] (in PERFORMANCE mode).

  • If your DJ equipment supports internal mixer mode, automatic deck selection is available when [Internal] is selected.
  • If your DJ equipment supports external mixer mode, automatic deck selection is available only on the following models when [External] is selected.

  DJM-V10*
  DJM-TOUR1
  DJM-A9
  DJM-900NXS2
  DJM-750MK2
  DJM-450
  DJM-250MK2
  DJM-S11
  DJM-S9
  DJM-S7
  euphonia
  DDJ-SZ
  OPUS-QUAD
  XDJ-XZ

  *NOTE: The DJM-V10-LF does not support this automatic deck selection feature. If the auto mode does not work as expected, please select the deck manually.

  (As of May 2024)

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71647

• What are video/image file formats supported ?

  Supported video file formats are as follows:

  Extension: avi, mpg, mp4, m4v, mov
  Video format Codec: h.264, mpeg-4, mpeg-2
  Resolution: up to 1920 x 1080
  Audio format: LPCM (aiff), aac, mp3

  Note: Some contents may not be reproduced or on certain OS.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71617

• How can I start using the video function?

  To use the video function, access [Preferences] > [Extensions]category > [Video]tab, then checkmark the [Enable Video Function] checkbox.

  However, as functions are limited in the Free plan, caution messages will be displayed on the external monitor.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71612

• After I updated rekordbox to ver. 7, [?☆] is displayed on a track list.

  On rekordbox ver. 7, [Collection Radar/Streaming Radar] is available under [Track Suggestion] as a new recommendation function.
  The [?☆] icon is displayed for tracks that do not have the analysis data required for recommendation.

  Tracks with the [?☆] icon displayed cannot be recommended as a base track with [Collection Radar/Streaming Radar].
  Even if tracks with analysis data are being used as base tracks, tracks without analysis data are not recommended.

  To fix the problem, right-click the track and select [Add New Analysis Data] from the context menu.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70748

• How do I drag and drop tracks in [Collections] to add them to the playlist?

  Display the sub browser window and drag and drop tracks you want to add to the playlist from [Collections] to add them.

  *Vertical display and horizontal display is available as display methods for the sub browser window.

  Selecting the "vertical" displays the browser window and sub browser window lined up next to each other vertically.

  

  Selecting the "horizontal" displays the browser window and sub browser window lined up next to each other horizontally.

  

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71567

• After I enter my email address to the AlphaTheta account entry window and press “OK”, [Unknown error.] is displayed.

  Possible reasons are as follows.

  • The email address was entered incorrectly.
  • The member you are inviting to share the playlist is not subscribed to the Professional plan.
  • The maximum number of shares (100 shares) has been reached or will be exceeded for the playlist.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71561

• The streaming service tracks I added to the collaborative playlist are not being displayed on the shared members’ collaborative playlists.

  The shared members need to log in to the streaming service for the streaming service tracks to be displayed.

  The shared members must be subscribed as well as logged in to the same streaming service.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71555

• My collaborative playlist reverted back into a normal playlist on its own.

  Possible reasons are as follows.

  • The owner has deleted the collaborative playlist.
  • Changes have not been made to the collaborative playlist for 30 days.
  • Your Professional plan was canceled or deactivated.
  • Your Professional plan subscription has expired.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71549

• The playlist tracks shared by the owner go missing on the collaborative playlist.

  Collaborative playlists cannot be used to share track data (music files).
  Please use a different method to receive the tracks from the owner and follow the steps below to locate the missing tracks.

  1. Receive the tracks and save the music files in any folder (it is recommended to create a new folder).
  2. Select [Preferences] > [Advanced]category > [Database]tab and add a checkmark to the [Specified user folders] checkbox of  the [Auto Relocate Search Folders].
     Add the folder from Step 1.
     Remove the checkmark from all the items except for [Specified user folders].
  3. Open the [File] menu and select [Display All Missing Files].
     Check that the collaborative playlist tracks are displayed in the [Missing File Manager] window.
     *If tracks other than the collaborative playlist tracks are displayed, add the folder those tracks are saved in using the points in Step 2.
  4. In the [Missing File Manager] window, click the [Auto Relocate] button.

   

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71538

• Can I use a collaborative playlist to share track data (music files)?

  Track data cannot be shared with a collaborative playlist. To share tracks that are saved locally on a Windows or Mac computer, the tracks need to be shared using a separate procedure.

  When sharing with other members a playlist created based on the tracks on a streaming service, all those members need to be subscribed to that streaming service.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71534

• Please tell me more about the information that is shared through a collaborative playlist.

  • Information about the track such as the track title/artist name and information such as CUE/Grid will be shared when joining the Collaborative Playlist for the first time.
  • Edits such as adding/deleting track and changing the order of tracks are synchronized at any time and shared among members.
  • Edits such as the track title/artist name and CUE/Grid can be shared among members by updating a Collaborative Playlist.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71527

• What do I have to do to use Collaborative Playlist?

  Collaborative Playlist can be used by Professional plan users.

  Follow the steps below.

  1. Select a playlist you want to share.
     Select [PLaylists] menu > [Collaborative Playlist] > [Share playlist].
  2. Enter the AlphaTheta account (email address) of the person you want to join as a shared member.
     *A notification and invitation email are sent to the shared member's [NOTIFICATION]tab.
  3. Have the shared member accept the invitation.
     *Click the [Join the collaborative playlist] link to open the web acceptance window. Add a check to the checkbox for the playlist you wish to join and click the Accept button.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71519

• What is the Collaborative Playlist?

  Collaborative Playlist is a function that allows a user to share a playlist with other users and, in turn, also share with those users the information displayed in the tracklist, including the title, artist, and preview waveform of each track.

  Up to 5 users including the owner can share a Collaborative Playlist.

  The members who have accepted the owner’s invitation to share the Collaborative Playlist are referred to as the shared members.

  If you have the same track data (music files) as the owner, or if you are subscribed to the same streaming service as the owner and share the streaming service tracks, more detailed information including the CUE, GRID, and Phrases can also be shared.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71513

• Can I use all the features in PERFORMANCE mode with the Free plan?

  Not all functions are available.

  Go here for details.
  *Available functions vary by use method and connected DJ equipment.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71405

• Can I convert my rekordbox ver. 7 library to a ver. 5 library?

  It's not possible to convert a rekordbox ver. 7 library to a ver. 5 library.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71334

• I started rekordbox ver. 7 with an empty library. How can I convert my library from ver. 5 (or earlier) and import it after starting ver. 7?

  Go to [File] > [Library] and select [Import your library from ver. 5 (or earlier)].

  Follow the on-screen instructions to convert the library.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71311

• I’m updating from rekordbox ver. 5 to ver. 7. Tell me about the new library in rekordbox ver. 6.

  You'll need to convert the library you used with rekordbox ver. 5 (or an earlier version), to use it with ver. 6.

  If rekordbox ver. 5 (or earlier) is installed on your computer, you'll see a button to begin the library conversion when you start rekordbox ver. 7 for the first time.

  Follow the on-screen instructions to start converting your library.

  Please note that the library conversion may take some time and you won't be able to use rekordbox ver. 6 until the conversion has finished.

  You can use rekordbox ver. 6 without importing your library from ver. 5 (or earlier). In this case you would use rekordbox with an empty library.

  You can also start rekordbox ver. 6 with an empty library, convert your old library from ver. 5 (or earlier), and then import the library to ver. 6 at a later. date Find out how to do this here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71278

• Tell me about the new subscription plans for rekordbox ver. 7.

  rekordbox ver. 7 offers 3 paid plans (the Core plan, Creative plan, and Professional plan) and one that's free of charge (Free plan).

  You can also add Cloud Options to the Core plan, Creative plan, and Free plan.

  Find details of the features available in each plan Compare plans.

  You can cancel your subscription at any time.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71246

• What should I do if I see the message below when I try to activate my computer/mobile device? “The number of activated devices has reached the limit. Please deactivate a computer/mobile device and try again.”

  The number of computers/mobile devices that can be activated is up to 3 for the Core plan, 4 for the Creative plan, and 8 for the Professional plan.

  Additionally, the number of computers/mobile devices that can be activated is up to 3 if the Cloud Option is added to the Free plan.

  If you reach the limit, deactivate a device before activating a new one.

  If this does not solve the issue, visit rekordbox.com, open My Page, and go to Licenses to see the activation status for each device.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71217

• I’ve started a subscription plan for rekordbox ver. 7, but I can’t use any ver. 7 features.

  You need to activate your computer on Preferences in rekordbox.

  Open the [Preferences] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] category.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71178

• I started a paid subscription plan. How do I start using the features included with the plan?

  You need to activate your computer.

  In rekordbox for Mac/Windows, open [Preferences] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] category.

  For Professional plan/Cloud Option users:

  • To use rekordbox Cloud Storage 5TB powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox, follow the instructions here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71138

• If I deactivate my computer/mobile device, will my subscription be cancelled?

  Your subscription plan won't be cancelled and you'll continue to be billed as usual.

  Even after deactivating your computer/mobile device, you can keep using rekordbox via the Free plan on the same computer/mobile device.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71118

• If I’m using a rekordbox ver. 7 subscription plan, can I keep using it even if I switch to a different account that I don’t have a subscription with?

  The subscription plan is associated with the account you signed up with. If you switch to another account, you'll also switch to that account's subscription plan. So, you won't be able to use your subscription plan if you switch to an account that doesn't have a subscription.

  If you switch to an account that has no subscription plan associated, you can use the rekordbox Free plan.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71087

• What do you mean by, “Some functions are limited” for PERFORMANCE mode in the Free and Core plans?

  Use of the following features is limited with these plans:

  • Video function
    Caution messages are displayed on the external monitor.
  • Cloud Library Sync
    It's impossible to sync your entire rekordbox library, but you can sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.
  • rekordbox CloudDirectPlay
    You can use up to 10 tracks that can be added to [Trial playlist - Cloud Library Sync], but not the entire library.
  • RMX EFFECTS
    When a MIDI/HID device is connected, the function is locked and unavailable*1.
    Also, RMX EFFECTS FX cannot be turned on/off with keyboard shortcuts.
    *1 Except when a MIDI/HID device other than a Hardware Unlock device is connected under the Free plan
  • MIX POINT LINK
    When a MIDI/HID device is connected, the function is locked and unavailable*2.
    Also MIX POINT LINK feature cannot be used with keyboard shortcuts.
    *2 Except when a Hardware Unlock device for MIX POINT LINK is connected, or when a MIDI/HID device other than a Hardware Unlock device is connected under the Free Plan.
  • STEMS
    STEMS function cannot be operated with keyboard shortcut.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71063

• How can I start/cancel/change a subscription plan?

  You can sign up, cancel, or change your subscription from the plan page while logged in to your subscription account.

  https://rekordbox.com/en/plan/

  For terms and conditions of plan subscription, cancellation, and modification, please check here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71045

• Can I use a rekordbox ver. 7 subscription plan on more than one computer?

  Yes, you can use multiple computers under a single rekordbox ver. 7 subscription plan.

  Log in with the Alphatheta account details you used for the subscription plan and activate the additional computers.

   

   

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-71005

• I forgot which email address I used for my AlphaTheta account, which is also used for logging into rekordbox (Mac/Windows). Where can I check which address I used?

  Check the email address of the AlphaTheta account with which you're logged into rekordbox (Mac/Windows) from the [INFO] window or [Preferences].

   

  The email address with which you're logged into rekordbox is displayed on the upper right area of the [INFO] window.

  

  The email address with which you're logged into rekordbox is displayed on the upper right area of the [Preferences] > [Plan] category or [CLOUD] category.

  

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70993

• CUE (auto) is running on track analyze, but HOT CUE and MEMORY CUE are not set on the desired points.

  HOT CUE and MEMORY CUE are automatically set using Phrase analysis information on CUE Analysis (auto).
  To improve CUE Analysis precision, perform the following procedures and generate your CUE point information (personal CUE trend information).
  This may improve the positioning of HOT CUE and MEMORY CUE to the desired points.

  1. Add tracks with CUE point set to them to [CUE Analysis Playlist]
     *Approximately over 30 tracks recommended
     *CUE points set as phrase separators are required
  2. Click the [Start] button on the right side of [CUE Analysis Playlist]
     *Analyzes the CUE point and generates personal CUE Tendency information.
     The more similar track CUE point tendencies are, the more closer you can set the CUE points to your CUE points.
     When adding or deleting tracks from your playlist, click the [Start] button and update your personal CUE Tendency information.
  3. Run CUE Analysis (auto) again
     *If [Prohibit overwriting CUEs] is off, the latest analysis results will be reflected when running CUE Analysis again.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70961

• HOT CUE and MEMORY CUE are not set according to the amount determined in CUE Analysis.

  HOT CUE and MEMORY CUE may not be set on CUE Analysis if track phrases cannot be analyzed or the track is too short.

  If the amount of track phrases and bars is too low in number, the amount of HOT CUE and MEMORY CUE set in CUE Analysis may become lower compared to the amount set in HOT CUE and MEMORY CUE [Upper limit].

  The amount of MEMORY CUE may be lower than the amount before CUE Analysis if [Prohibit overwriting CUEs] is off.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70954

• The caution “You have reached the number of times to limit API call. Please wait a while and try again.” is displayed when Streaming Radar is selected.

  This message is displayed since there is currently concentrated access on the server where recommended track information is stored.

  Wait a while and try again.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70949

• Tracks are not displayed even if Collection Radar or Streaming Radar is selected.

  To use [Collection Radar] and [Streaming Radar], recommendation analysis data is required.
  Recommendation analysis data is generated when importing, loading, or reanalyzing tracks.

  An [?☆]icon is displayed on imported tracks that do not have recommendation analysis data.
  If setting a track without analysis data as the base track, tracks will not be recommended.
  Additionally, even if a track with analysis data is set as the base track, tracks without analysis data are not recommended.

  Right-click the track and select [Add New Analysis Data] from the context menu.

  If the number of tracks is extremely low or if the recommendation conditions are set narrowly, tracks may not be displayed.
  Increase the number of tracks with recommendation analysis data or review recommendation conditions.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70944

• Is reanalysis of BeatGrid, etc. required to use Collection Radar and Streaming Radar?

  Reanalysis of BeatGrid is not required.

  Right-click the track and select [Add New Analysis Data] from the context menu.

  If running [Add New Analysis Data] for all tracks in the library, perform operations following the procedures below.

  1. Click Collection
  2. Click the track list and place the cursor on the track list
  3. Press Ctrl+A and select all tracks
  4. Right-click and select [Add New Analysis Data] from the context menu

  If tracks that already have recommendation analysis data exist when all tracks are selected, the addition of analysis data for that track is skipped automatically.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70938

• Is library conversion required when updating from ver. 6 to ver. 7?

  No, it is not. rekordbox ver. 7 is available without library conversion when updating from ver. 6 to ver. 7.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70923

• What is the color of the waveform (BLUE/RGB/3Band) that can be displayed on the hardware display?

  The color of the waveform that can be displayed depends on the model.

  BLUE/RGB/3Band

  • CDJ-3000
  • DDJ-FLX10
  • DDJ-REV7
  • OPUS-QUAD
  • OMNIS-DUO
  • XDJ-RX3

  BLUE/RGB

  • CDJ-TOUR1
  • CDJ-2000NXS2
  • XDJ-1000MK2
  • XDJ-XZ
  • XDJ-RX2
  • XDJ-RR
  • DDJ-1000　*1
  • DDJ-800　*1
  • DJM-S11　*1

  BLUE

  • CDJ-2000NXS
  • CDJ-900NXS
  • XDJ-1000
  • XDJ-700
  • XDJ-RX

  *1  For this DDJ/DJM series, the color of the waveform can be changed in the [Preferences]  of  rekordbox.When set to 3Band, the color of the waveform is displayed in BLUE.

  (List correct as of May 2024)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700013

• When I start rekordbox from my Mac’s Dock, ver. 6 starts instead of ver. 7. What should I do?

  On a Mac, the install folder for ver. 7 has been renamed from [rekordbox 6] to [rekordbox 7].

  Use Finder to select [Applications], click the [rekordbox 7] folder, then double-click rekordbox.app to start ver. 7.

  Make sure the icon for ver. 7 is the one on the Dock if you want to start it from there.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70868

• I have multiple AlphaTheta accounts. Can I switch between them?

  You can switch between accounts on [INFO] and [Preferences] windows.

  • [INFO]

  

  • [Preferences]

  

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70855

• Do I need to reanalyze tracks to use Collection Radar/Streaming Radar?

  You don't have to reanalyze tracks.

  Right-click the track and select [Add New Analysis Data] from a context menu.

  Follow the steps below to select [Add New Analysis Data] for the all the tracks of the library.

  1. Click Collection
  2. Click a track list to set the cursor on the track list.
  3. Press [Ctrl+A] to select all tracks.
  4. Right-click and select [Add New Analysis Data] from the context menu.

  If the selected track contains a track that already has the analysis data for recommendation, the analysis will automatically skip the track.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70856

• I’ve installed rekordbox ver. 7. Can I use rekordbox ver. 6 on the same computer? /Can I use rekordbox ver. 6 and ver. 7 on the same computer?

  You can use rekordbox ver. 6 on the same computer even after installing ver. 7.

  However, you can't run ver. 6 and ver. 7 at the same time.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70827

• Is a ver. 6 subscription plan automatically carried over as a ver. 7 subscription plan?

  Yes. You can subscribe to a plan during the free trial period.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70787

• A window that urges users to perform upgrades is displayed each time rekordbox is launched.

  A window is displayed when launched if you are using the Free plan.

  The window will not be displayed if you subscribe to the paid plan or perform owner registration.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70782

• The display on the top area of the screen changed from [Free Plus] to [Free].

  Data was overwritten with the new account and owner rights may have been transferred to a new owner.

  If you own the product, perform owner registration again.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70778

• I’ve purchased a second-hand product. Can I newly perform owner registration if the previous owner had performed owner registration?

  Yes you can.

  If you perform owner registration by connecting DJ equipment, data is overwritten on your account and owner rights are transferred from the previous owner to the new owner (you).

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70773

• What is the difference between owner registration and product registration?

  Product registration is a system to register products by scanning QR codes found on My Page on the website or imprinted on the product.
  Additionally, product registration can be performed by connecting the product to rekordbox.
  Product registration can be performed on several accounts per product.

  Owner registration can be performed on rekordbox by connecting DJ equipment to rekordbox.
  Owner registration can only be performed on 1 account per product.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70768

• Can I use rekordbox without a ver. 7 subscription plan?

  You can use rekordbox ver. 7 without a subscription.However, the available features vary depending on how you use the software and what kind of DJ equipment you connect.

  When using EXPORT mode

  Track management, track import to USB devices, LINK Export, recording, and more.
  However, the following are required to use some functions.

  • • Subscribing to the subscription plan (paid)
    • Connection to a Hardware Unlock device
    • Owner registoration

  When using PERFORMANCE mode

  DJ mixing is available on this mode.
  Any of the following is required to control PERFORMANCE mode or record DJ mixes using DJ equipment.

  • • Subscribing to the subscription plan (paid)
    • Connection to a Hardware Unlock device

  Go here for details concerning functions that are available on each plan and Cloud Option.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70762

• What happens when the 30 Day Free Trial expires?

  When the free trial period expires, a plan upgrade guide is displayed.

  To continue using paid functions, confirm the functions and prices of the plan you intend to use, and subscribe to the plan.

  If you do not with to subscribe to the plan, paid functions will no longer be available.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70757

• Will my rekordbox ver. 5 subscription automatically carry over to ver. 7?

  We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 7.

  Check the features and prices for each plan and choose a plan for ver. 7. If you no longer need your ver. 5 subscription plan, cancel it.

  You can compare the features of each new plan here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70752

• Can paid functions of ver. 7 can be tried?

  You can try using the 30 Day Free Trial for rekordbox ver. 7.

  The trial is available once per Free plan user account.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-70746

• Which DJ equipment supports exFAT?

  The following DJ equipment supports exFAT.

  • CDJ-3000
  • OPUS-QUAD
  • OMNIS-DUO
  • XDJ-XZ
  • XDJ-RX3

  As of May 2024.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700010

• Can playlists displayed on a streaming service’s website or app be edited on rekordbox?

  Yes, playlists on the following streaming services can be edited.

  • Sound Cloud

  (As of December 2023)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600195

• What is Library Sync?

  Library Sync enables you to prepare tracks for your DJ performance using the same library on different devices which are logged into the same AlphaTheta account.

  There are 2 types of Library Sync: Mobile Library Sync and Cloud Library Sync.

  Please see the links below to find out more.

  Mobile Library Sync: here.

  Cloud Library Sync: here.

  You can use Library Sync with rekordbox for Mac/Windows (ver. 6 or later) and rekordbox for iOS/Android (ver. 3 or later).

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-39501

• I haven’t received the AlphaTheta account confirmation e-mail.

  If you didn't receive the AlphaTheta account confirmation e-mail, there's a possibility that you entered a wrong e-mail address or the confirmation e-mail ended up in the “spam folder”, etc.

  * When you are using Gmail, right-click on the confirmation e-mail in your "spam folder" and click "not spam".

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600153

• My USB storage device or SD card was already authenticated with another AlphaTheta account in rekordbox CloudDirectPlay so I can’t authenticate it. What should I do?

  If your USB storage device or SD card is authenticated with another AlphaTheta account, you'll need to cancel the authentication using one of the following methods.

  1. If you have multiple accounts: Switch the account to the account that authenticated the device, then cancel the authentication.
  2. If the account belongs to someone else: Ask the person to cancel the authentication.
  3. Back up the contents of the USB storage device or SD card, then format it.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-34883

• What do I need to start using rekordbox CloudDirectPlay?

  You will need the following listed below:

  • An authentication device (USB storage device or SD memory card) .
  • A subscription for the Creative, Professional plan, or Cloud Option.
  •  rekordbox for Mac / Windows (ver. 6.8.0 or later).
  •  Cloud Library Sync turned on.
  •  A Dropbox account, logged in.

  Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page for how to use rekordbox CloudDirectPlay.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-34849

• What is Cloud Library Sync?

  You can use Cloud Library Sync to sync your library on the cloud with the libraries on your computers and mobile devices.

  Upload tracks and videos to the cloud, then you can play them on other devices as well.

  For example, you can seamlessly use the same library on the computer you use for music production and the laptop you use for DJing. You can also prepare tracks for DJing using a mobile device when you're on the move.

  Here are the differences depending on the plan you chose to use.

  • Free or Core plan

  You can upload and sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.
  Please note: The entire library will not be synchronized.

  • Creative plan

  The entire library can be synchronized.
  You can select individual playlists and tracks to then upload them to the cloud.
  This will depend on the Dropbox plan you're using for storage capacity when uploading files.

  • Professional plan

  The entire library can be synchronized.
  You can either select individual playlists and tracks to upload to the cloud, or automatically upload all your files.
  You can also automatically upload up to 5 TB worth of files on your Dropbox account.

  • Cloud Option

  The entire library can be synchronized if you add the Cloud Option to the Free plan, Core plan, or Creative plan.
  You can make selections by playlist and track, and upload them to the cloud.
  You can also automatically upload up to 1 TB worth of files on your Dropbox account.

  See here for information on the Synchronization methods for the Creative plan and Professional plan.

  To find out more information, watch the Cloud Library Sync tutorial video, click here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600155

• If I change my Dropbox account in the Professional DJ team/Cloud Option DJ team, or if I cancel my rekordbox Professional plan/Cloud Option or change to another plan, what will happen to my old Professional DJ team/Cloud Option DJ team account and the data registered in the account?

  You'll still be able to use your Dropbox account that was previously used in the Professional DJ team/Cloud Option DJ team, but your Dropbox account will no longer have 5TB or 1TB storage capacity, and will instead work as a Dropbox Basic account (capacity: up to 2GB).

  Previously saved music files won't be deleted even if the total amount exceeds the 2GB limit, but you won't be able to upload any more data.

  You can rejoin the Professional DJ team/Cloud Option DJ team with your Dropbox account at any time if you subscribe to the rekordbox Professional plan/Cloud Option.

  Find out more here.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26432

• How can I use rekordbox Cloud Storage 5TB powered by Dropbox?

  To use the rekordbox Cloud Storage 5TB powered by Dropbox feature, you'll need to:

  • Start a Professional plan subscription.
  • Create a Dropbox personal account.
  • Join the Professional DJ team (from My Page on rekordbox.com)

  Find out more details here.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26387

• Can I save files other than music files in rekordbox Cloud Storage 5TB powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox?

  Yes, you can store files other than music files, as long as you comply with Dropbox's Terms of Service.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26411

• Can I join the Professional DJ team/Cloud Option DJ team if I’m using a paid Dropbox personal plan? If so, what is the fee?

  If you join the Professional DJ team/Cloud Option DJ team using a Dropbox account with a paid personal plan, you'll only need to pay for the rekordbox Professional plan/Cloud Option – you won't be charged twice.

  When you set up rekordbox Cloud Storage powered by Dropbox, the payment is automatically switched.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26413

• After joining the Professional DJ team/Cloud Option DJ team, I can’t change the mail address for my Dropbox account. Why?

  To change your email address after joining the Professional DJ team/Cloud Option DJ team, you need to unregister your Dropbox account from the team and change your email address in the settings page of your Dropbox account.

  Follow the steps below:

  1. Select Cancel setting and remove your Dropbox account from the team via the Cloud Settings on My Page at rekordbox.com.
  2. Change the email address for your Dropbox account.
  3. Join the team using the Dropbox account again via the Cloud Settings on My Page at rekordbox.com.

  Find out more about changing the email address for your Dropbox account here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26419

• What Dropbox features will not be available in rekordbox Cloud Storage 5TB powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox?

  The following functions in Dropbox business will not be available via the Professional plan/Cloud Option:

  • Dropbox Paper
  • Team's shared space
  • Group

  Find out more about the functions provided in Dropbox Business here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26427

• I can’t join the Professional DJ team/Cloud Option DJ team. Why?

  It's not possible to join the Professional DJ team and Cloud Option DJ team in any of the following cases:

  • The Dropbox account you are using is a team account.
  • You created your Dropbox account via "Sign in with Apple ID".

  If either of the above applies to you, you'll need to create a new Dropbox personal account. If you're already using Cloud Library Sync, move your music files to the new Dropbox account. Find details here.

  If you don't receive an email from Dropbox inviting you to join the Professional DJ team/Cloud Option DJ team, check your spam folder. If you didn't receive the email, you can also receive an invitation to join the Professional DJ team/Cloud Option DJ team from the notifications on the Dropbox website.  Find more information on how to check your notifications here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600152

• If I join the Professional DJ team or Cloud Option DJ team, will my files be accessible to other team members?

  No, other member will not access to the files in your Dropbox folder.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600158

• I am using a Dropbox Business team account (Standard or Advanced). Can I use rekordbox Cloud Storage 5TB powered by Dropbox or rekordbox Cloud Option 1TB powered by Dropbox?

  If your Dropbox account is a Dropbox Business team account, rekordbox Cloud Storage 5TB powered by Dropbox and rekordbox Cloud Option 1TB powered by Dropbox cannot be used on your account.

  If you create a new Dropbox personal account and join Professional DJ team or Cloud Option DJ team, rekordbox Cloud Storage 5TB powered by Dropbox or rekordbox Cloud Option 1TB powered by Dropbox can be used on this new account.

  For more information, see here.

  Note:

  • If you switch between 2 Dropbox Business team accounts on the Dropbox Desktop app, each time you log in to an account, all the files saved on the account are downloaded.
  • Your current Dropbox account type can be viewed on the following page.
    https://www.dropbox.com/account/plan
    If "Dropbox Business Standard" or "Dropbox Business Advanced" is shown, your account is a Dropbox Business team account.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-36394

• If I change my plan, when will the change be applied?

  In any of the following cases, the change will be applied immediately:

  • If you're changing from the Core plan to the Creative or Professional plan
  • If you're changing from the Creative plan to the Professional plan
  • if you add the Cloud Option to the Core plan, or Creative plan

  In any of the following cases, the change will be applied on the next renewal date:

  • When you switch between monthly and yearly payment options for the same plan
  • When you switch from the Creative to Core plan
  • When you switch from the Professional to the Creative or Core plan
  • When you cancel the Cloud Option for the Core plan and Creative plan

  What's the "next renewal date"?

  Suppose you started a plan on the 10th of the month. If you change the plan between the 1st and 9th (inclusive) of a month, the next renewal date is the 10th of the current month.

  If you change plans on the 10th or any following day until the end of the month, the renewal date is the 10th of the next month.

  For a yearly plan, it will be the same date one year after the start of the subscription (however, if the first contract date is February 29 of a leap year, it will be February 28 of the following year).

  For example, if you started a monthly plan on June 15 and you switch to a yearly payment option for the same plan on September 20, the next renewal date will be October 15.

  *Disclaimer: renewal dates may differ due to time zone differences, etc.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600057

• I have changed from the Cloud Option to the Professional plan (or vice versa). How do I change the Dropbox Business team?

  If you change your plan from the Cloud Option to the Professional plan, the Dropbox account that has joined the Cloud Option DJ team will automatically be invited to the Professional DJ team.

  If you change your plan from the Professional plan to the Cloud Option, the Dropbox account that has joined the Professional DJ team will automatically be invited to the Cloud Option DJ team when the Professional plan term of validity expires.

  In both cases, check for invitation emails from Dropbox and join the team.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-52052

• What is rekordbox Cloud Option 1TB powered by Dropbox?

  This is a cloud storage service with up to 1 TB of space you can use by adding the Cloud Option.

  By adding your Dropbox personal account to the Dropbox Business team (Cloud Option DJ team), you can use up to 1 TB worth of space on the cloud storage.

  Using the Cloud Library Sync enables you to upload and save music and video files to the cloud storage.

  Music files already saved to the cloud storage with your Dropbox personal account can be used continually by moving your data files to the Cloud Option DJ team.

  Find out more details here.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-52041

• What is the Cloud Option DJ team?

  A Dropbox Business team for Cloud Option.

  You can use up to 1 TB worth of cloud storage space by entering your Dropbox personal account in the Cloud Option DJ team.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-52047

• What kind of payment is applied if I add the Cloud Option while subscribing to the Core plan/Creative plan?

  You will first have to make a full payment of the Cloud Option. Afterward, payments for unused days will be refunded.

  The maximum rate for refunds is 90%.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-52057

• Are there any functional restrictions when using tracks from a streaming service on rekordbox?

  The following restrictions apply when using tracks from a streaming service.

  • EXPORT mode

  Tracks cannot be used.

  • PERFORMANCE mode

  The capture function cannot be used.

  Tracks cannot be loaded to the sampler deck.

  The STEMS (TRACK SEPARATION) function cannot be used onTIDAL tracks.

  • Common for all modes

  The recording function cannot be used. This is due to copyright restrictions set by the streaming services.

  Track information cannot be edited.

  Music files are not backed up with the backup function.

  Cannot be exported to a USB storage device or SD memory card.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-51498

• What is the Cloud Analysis?

  Cloud Analysis is a service that shortens track analysis time by downloading analyzed information (BPM, BEAT GRID, waveforms, and vocal position) of tracks from the server provided by AlphaTheta.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-50887

• What do I need to use Cloud Analysis on DJ equipment?

  To use Cloud Analysis on DJ equipment, you must prepare the following environment and settings.

  • Network connection environment
  • rekordbox for Mac/Windows ver. 6.6.1 or later.
  • Authentication device (USB storage device or SD memory card)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600191

• Which DJ equipment is compatible with Cloud Analysis?

  Cloud Analysis is compatible with the following DJ equipment.

  • CDJ-3000 (firmware version 3.11 or later)

  (As of October 2023)

   

   

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600193

• Can I use Google Drive for desktop?

  Yes, you can.

  It is recommended that the "My Drive syncing options" be set to the default setting of "Stream files".

  For more details, please refer to the following Google Drive Help.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-50642

• How do I sync tracks imported from a Google Drive folder (to rekordbox) with other computers?

  In order to sync tracks with other computers after importing them from the Google Drive folder, upload them from rekordbox to Google Drive.

  

  However, the Google Drive will have duplicated music files; the existing files and files uploaded from rekordbox.

  

  To avoid saving duplicated music files, move the tracks to a local folder on your computer and then import them into [Collection] of rekordbox.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600189

• What are the streaming services available in EXPORT mode?

  The following services are available.

  • Beatport Streaming

  (as of June 2023)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600188

• I changed the file extension of music files that are registered in the Collection. Will this change be applied to the Collection?

  No, for the change to be applied to the Collection, the music files need to be reimported to the Collection after the file extension is changed.
  *Because the waveform, time, CUE point, etc. data change when the file extension is modified, data from before this modification cannot be used as is.

  Relocate and Auto Relocate also cannot be used when the music files are listed as Missing Files.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-48437

• Let me know the procedure for operating MIX POINT LINK function with a mouse.

  Example:

  Procedure for mixing from track A of Deck 1 to track B of Deck 2.

  1. Set Hot Cues or Memory Cues to the position of MIX POINT preliminarily. To use SYNC function, set BEAT SYNC to ON.
  2. Click MIX POINT LINK panel button of global section to display MIX POINT LINK panel.
  3. Load track A to Deck 1 to replay it. Load track B to Deck 2.
  4. Click the Enlarged Waveform of Deck 1 in MIX OUT selection mode to set the Deck 1 to MIX OUT deck.
  5. Click the marker of Hot Cues/Memory Cues that is displayed on Enlarged Waveform of Deck 1 to set it to MIX POINT (MIX OUT).
  6. Click the Enlarged Waveform of Deck 2 in MIX IN selection mode to set the Deck 2 to MIX IN deck.
  7. Click the marker of Hot Cues/Memory Cues that is displayed on Enlarged Waveform of Deck 2 to set it to MIX POINT (MIX IN).
  8. Press MIX POINT LINK button and set MIX POINT LINK.

  If the replay bar of Deck 1 reaches the beginning of Deck 2, the automatic playing starts.

  *The MIX POINT set in steps 5 and 7 can also be set by pressing the [MIX POINT SELECT] button on the MIX POINT LINK panel.
  *When the Silent is turned on, the tracks in the deck are muted from the start of a track to the Silent end point. To turn on the Silent, select deck 2 in the MIX IN selection mode after step 7 or 8, then turn on the [SILENT on/off] button.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-46548

• Let me know how to operate MIX POINT LINK using MIDI LEARN function as hardware.

  Example:

  Here explains about the operation method referencing the procedure for assigning the button of MIX POINT LINK to the hardware on MIDI LEARN and mixing track A of Deck 1 to track B of Deck 2.

  1. Set Hot Cues or Memory Cues to the position of MIX POINT preliminarily. To use SYNC function, set BEAT SYNC to ON.
     In MIX POINT LINK tab of MIDI LEARN, assign [MixPointLink CueSelectBack/Next] button and [MixPointLink Set] button to the hardware on MIDI LEARN.
  2. Load track A to Deck 1 to replay it. Load track B to Deck 2.
  3. Press [MemoryCueCall] button of Deck 2 or the button / pad for which Hot Cues are set and call the starting MIX POINT from the cue point of track B or Hot Cues.
  4. Press [MixPointLink CueSelectBack/Next] button of Deck 2 and select the ending MIX POINT from track A that is currently replayed.
  5. Press [MixPointLink Set] button and set MIX POINT LINK.
     If the replay bar of Deck 1 reaches the beginning of Deck 2, the automatic playing starts.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-46546

• Is it possible to zoom in/out the waveform on MIX POINT LINK panel?

  Yes, it is possible to zoom in/out the waveform.

  Put a mouse cursor on the waveform on MIX POINT LINK panel and operate the mouse wheel.

  On Mac, click and hold the waveform on the track pad and swipe it up and down to zoom in/out the waveform.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-46540

• When connecting some MIDI devices including a DJ controller, MIX POINT LINK function was locked with a key icon and became disabled.

  For MIX POINT LINK function, you can try mouse operation only when a MIDI/HID device is not connected.

  If you want to use a MIDI/HID device or Keyboard shortcuts, you will need to subscribe to a supported Plan.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-46534

• Can MIX POINT LINK function be controlled by DJ equipment?

  Yes, it can be controlled by DJ equipment on which MIX POINT LINK function is mounted.

  In addition, you can use each function by assigning it to the hardware on MIDI LEARN.

  However, it is necessary to subscribe to a supported Plan.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-46530

• When a track is loaded to the deck, the following message is displayed and the track cannot be loaded: “Analysis Failed. There is not enough memory available.”

  Free up the memory space on the PC/Mac and reload the track again.

  Example of how to free up the memory space

  Close applications that are not in use.
  Close the web browser.
  Close Windows Explorer and Mac Finder.

  You can check the memory used on your PC/Mac from Task Manager for Windows or Activity Monitor for Mac.

  Make sure that your PC/Mac meets the necessary System requirements as well.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-45866

• Can all SoundCloud DJ tracks be downloaded offline?

  Because the music labels or uploaders of some SoundCloud DJ tracks limit offline downloads, not all tracks can be downloaded offline.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-45861

• Can the Dropbox desktop application be used when [Synchronize selected music files only] is selected?

  Yes, it can be used.

  Please also configure the settings in either of the following ways to avoid copying multiple copies of music files to local storage.

  • Right-click the rekordbox folder in the Dropbox folder and select [Online-only]

  https://help.dropbox.com/en-en/sync/make-files-online-only

  • Set Dropbox to selective sync so that rekordbox folders are not synchronized (*)
    * Do not apply this setting while [Synchronize all music files] is selected. (Since a file conflict occurs and it becomes a missing file)

  https://help.dropbox.com/en-en/sync/selective-sync-overview

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600167

• I found a rekordboxAgent process in Task Manager/Activity Monitor. What kind of process is this?

  rekordboxAgent is an application required for the operation of rekordbox ver. 6.

  Please refrain from force quitting this application in Task Manager/Activity Monitor, as this can cause issues such as the incorrect operation of rekordbox ver. 6.

  rekordboxAgent functions when rekordbox ver. 6 is running, and the rekordbox icon is shown on the taskbar/menu bar.

  

  Even when rekordbox is not running, this application

  • sends you notifications on rekordbox news,
  • keeps your Library up-to-date through Cloud Library Sync,

  so please use this application as it is.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-44024

• Use third party tools not authorized by AlphaTheta

  There have been reports of events such as the corruption of rekordbox libraries due to the use of library management tools not authorized by AlphaTheta Corporation.

  We are not responsible for damage to libraries caused by the use of unauthorized tools.

  The use of such tools is not advised.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600163

• The “Copying music files” dialog appears every time when starting rekordbox. Is there any way to prevent this dialog from appearing?

  If there are 50 or more missing files, the "Copying music files" dialog will appear when starting rekordbox.

  You can prevent this with the following method.

  • If the location of the music file has been changed, relocate the music file.

  Select [Display All Missing Files] from the [File] menu.

  In the [Missing File Manager] window, click the [Auto Relocate] or [Relocate] button.

  For details, refer to this FAQ.

  • If a music file has already been deleted, the missing file will be removed from the collection.

  Select [Display All Missing Files] from the [File] menu.

  In the [Missing File Manager] window, click the [Delete] button.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-43270

• What is rekordbox CloudDirectPlay?

  rekordbox CloudDirectPlay enables you to play tracks from the latest version of your rekordbox library – directly from the cloud – when using Compatible DJ equipment.

  Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page for how to use rekordbox CloudDirectPlay.

  Note: Free plan and Core plan users can use up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync].

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-34843

• Exported SD memory cards or USB storage devices could not be recognized by DJ equipment, and tracks are not displayed.

  Your device may be formatted in a file system that is not supported by the DJ equipment.

  If the file system is exFAT, only these DJ equipment are available.

  If you intend to use other DJ equipment, go here, and format to a file system other than exFAT for use.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-38631

• Which file system should I format to in order to use SD memory cards and USB storage devices?

  File systems supported by rekordbox are the following.

  

  *Go here for DJ equipment that support exFAT.

  Refer to the Pioneer DJ support page for SD memory cards and USB storage devices that are available on DJ equipment.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600157

• Is there anything else that’s not available in the Free and Core plans?

  The following functionalities of DJ equipment that supports rekordbox CloudDirectPlay can't be used with the Free and Core plans.

  • Search using MY TAG in the Track Filter editing screen of the DJ equipment.
  • Syncing playlists converted from the Tag List on the DJ equipment with rekordbox library.
  • Syncing of the DJ equipment's HISTORY with rekordbox library.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-39640

• I’ve started rekordbox CloudDirectPlay, however sometimes tracks are not appearing on the browse screen and I can’t seem to load tracks. Why is this?

  There are 3 possible causes to this issue, as follows:

  1. Cloud Sync is incomplete
     If the Cloud Library Sync between rekordbox and the library in the cloud hasn't finished, the track won't be displayed on the browse screen. Wait for the sync to finish, then the track should display.
  2. The track hasn't been uploaded to Dropbox
     Only tracks that you've uploaded to Dropbox will be displayed on the browse screen.
     If the upload isn't complete, the track can't be loaded.
     Upload the tracks you want to use to Dropbox beforehand, then use them once the upload is complete.
     You can upload with rekordbox.
  3. Impact of Dropbox maintenance or failure
     When Dropbox is undergoing maintenance or experiencing problems, tracks can't be loaded. Try again when Dropbox is back online.
     You can check the status of these issues on the Dropbox website.
     For details, see dropbox.com.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-38691

• I signed up for a monthly subscription plan with a promotional offer and then it changed to an annual plan. Will the promotional offer still apply?

  No. Promotional offers do not apply to annual plans.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-37403

• I signed up for a monthly subscription plan with a promotional offer and then changed it to another monthly plan. Will the promotional offer still apply?

  No. The promotional offer is only applicable to plans that are enrolled during the offer period.

  If you change to another plan, the promotional offer will not be applied.

  Please note that promotional offers will not be applied even if you sign-up again for the original plan.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-37407

• How do I use rekordbox CloudDirectPlay?

  Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page for how to use rekordbox CloudDirectPlay.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-34855

• Can I play SoundCloud Go+/DJ tracks on rekordbox even in an offline environment?

  It depends on your SoundCloud subscription plan.

  • SoundCloud Go+: Tracks cannot be played offline.
  • SoundCloud DJ: Tracks can be played offline if they were stored offline.

  For details, please visit the SoundCloud website.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-36636

• Can the lighting settings be transferred to a different computer?

  With rekordbox 6.5.4 or later, the export/import functions can be used to transfer lighting settings to a different computer.

  Steps to transferring settings:

  1. On the computer with the lighting settings you wish to transfer, go to the LIGHTING mode [File] menu, select [Library] ＞[Export lighting settings] and save the file.
  2. Copy the file from Step 1 to the computer to which the lighting settings are being transferred.
  3. On the computer to which you are transferring the lighting settings, go to the LIGHTING mode [File] menu, select [Library] ＞[Import lighting settings] and import the file from Step 2.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-35593

• Can the lighting settings be backed up?

  The lighting settings can be exported/imported with rekordbox 6.5.4 or later.

  Go to the LIGHTING mode [File] menu, select [Library] ＞ [Export lighting settings], and save the file.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-35472

• What is Dropbox and AlphaTheta corporation’s policy on third-party access to personal files?

  For the policy on third-party access to personal files, please see the following link.

  Dropbox Terms

  rekordbox Software License Agreement

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-36225

• I turned on the ON/OFF switch to the right of [Use rekordbox CloudDirectPlay], but the authentication button didn’t appear. Why not?

  It may take some time for the authentication button to appear, depending on the number of tracks in your rekordbox library.

  See the examples below as a rough guide.

  • 1,000 tracks: about 1 minute.
  • 10,000 tracks: about 5 minutes.

  In addition, the authentication button may not be displayed if you are not connected to the Internet.

  After connecting to the Internet, reopen Devices of TreeView.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-34865

• When I uninstall or upgrade rekordbox, will my backups of Device library still exist?

  Yes. Even if you uninstall or upgrade rekordbox, your backups of Device library won't be deleted.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-33687

• If I cancel the Professional plan, will my backups of the Device library be deleted?

  No. Even if you cancel the Professional plan, your backups of the Device library won't be deleted.

  You can use the backup data in the future if you subscribe to the Professional plan again.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26704

• What is the Device library backup?

  With this feature, you can make a backup of your Device library in advance so you can restore it via rekordbox if the USB storage device you exported files to is corrupted or lost.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26505

• What do I need to use the Device library backup?

  To use the Device library backup, you'll need to satisfy all of the following:

  • rekordbox for Mac/Windows ver. 6.5.3 or later
  • Professional plan subscription
  • Turn on Cloud Library Sync
  • Subscribe and login* to Dropbox

  *Not required if you don't want to save backups of the Device library to the cloud.
  Supported services are Dropbox and Google Drive.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26496

• Can I restore older backups of my Device library?

  No, only the last exported state of the backup is saved for each USB storage device

  Older backups will be deleted automatically.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26490

• I can’t see the data of my Device library that I backed up to the cloud via another PC/Mac. Why not?

  If the backup process doesn't finish properly, the data won't be visible on another PC/Mac.

  In this case, make sure Dropbox is completely synced.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26484

• I can’t restore my Device library. Why not?

  If the file system of the device you lost and that of the new device you want to save the restored files to is not the same, you can't restore them.

  Check the file system of the device you want to save the restore data to.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26478

• I can’t restore my music files. Why not?

  The Device library backup doesn't backup music files themselves.

  To restore the data, the same music files on your PC/Mac or in the cloud are copied to the new USB storage device.

  If you delete a file or move it to another PC/Mac, that file won't be restored.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-26472

• What do I do to use tracks on the SoundCloud Free DJ Playlist?

  They will become available by clicking the [Free] button on the SoundCloud tree. Refer to the SoundCloud website for latest information on supported countries.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-25703

• What is Free DJ Playlists of SoundCloud?

  Free DJ Playlist of SoundCloud is a playlist that can be used for free without logging in. (However, the number of available playlists is limited.)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-25685

• The keys of the tracks I imported to rekordbox are different from the track keys I saw listed on the streaming service.

  The track keys provided by streaming services may differ from the keys of tracks that were analyzed during import to rekordbox.

  To use the keys provided by streaming services as is, remove the checkmark from the KEY checkbox in the [Track Analysis Settings].

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-25380

• Do you support SoundCloud Go+/DJ High Quality Streaming?

  Supported on version 6.6.0 and later.

  High Quality Streaming can be used by accessing [Preferences] > [Advanced] > [Others] > [SoundCloud] and selecting [High Quality 256kbps (AAC)] for [Streaming Audio Quality].

  However, [High Quality 256kbps (AAC)] may not be used to play or analyze certain tracks because the AAC format may not be available depending on the track.

  In this case, [128kbps (MP3)] will be used to play and analyze the track.

  The BeatGrid and CUE points may also need to be reset due to the possibility of the BeatGrid and CUE points shifting when [Streaming Audio Quality] is changed.

  r details, see the FAQ.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600147

• The BeatGrid and CUE points shifted after changing the [Streaming Audio Quality] for SoundCloud or TIDAL.

  When the [Streaming Audio Quality] is changed for [SoundCloud] or [TIDAL] accessed through [Preferences] > [Advanced] > [Others], BeatGrid and CUE points may need to be reset due to the possibility of the BeatGrid and CUE points shifting when [Streaming Audio Quality] is changed.

  • BeatGrids and phrases

  Analyse the tracks.

  Tips (How to analyze more than one SoundCloud Go+/DJ or TIDAL track at once)

  1. 1. Select [Collection] and click the icon on the [Attribute] column header. The [SoundCloud] or [TIDAL] checkbox can be selected to display only the SoundCloud Go+/DJ or TIDAL tracks.
     2. With the tracks selected, select [Analyze Track] from the right-click menu to analyze the tracks.
     3. The BeatGrid and phrase positions can also be adjusted and changed manually.

  For details, see "[GRID/PHRASE EDIT] panel" in the Instruction Manual.

  • For CUE points such as Hot Cues and Memory Cues

  Delete the CUE points before resetting them.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600146

• I forgot my coupon code for the “Special rekordbox offer for CDJ, XDJ, and DJM owners”.

  Click here to log in.

  You'll find your coupon code.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-18635

• Rendering an audio file in EDIT mode takes a long time.

  The rendering time will be longer for tracks that have been analyzed dynamically, or if the beatgrid has been partially adjusted using the GRID panel. This is because the tracks beatgrids are no longer static.

  You have the option to analyze tracks using Normal analysis, ensuring static beatgrids and faster and the rendering times.

  Please be aware that this can compromise the beatgrids accuracy on tracks that actually require dynamic analyzing.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-15798

• Can I use EDIT mode with the Free or Core plan?

  In the Free or Core plan, you can only use the track edit function.

  To render edited tracks as audio files, you'll need to subscribe to the Creative or Professional plan.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-15700

• Which file formats can I render an audio file in?

  You can render audio files in the following formats.  (Version 6.5.1 and later)

  Mac: FLAC, AIFF, WAV, M4A(128, 192, 256kbps)

  Windows: FLAC, AIFF, WAV, M4A(128, 192kbps), MP3(128, 192, 256, 320kbps)

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-15706

• Can I create a new audio file by editing multiple tracks?

  You can only edit single tracks in EDIT mode.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-15711

• What is a project?

  A project is a record of your track edit.

  When you save a project, you can close rekordbox then continue editing the track the next time you launch the application.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-15722

• How can I check the discount period of the coupon code applied on the cart page?

  As an example, if you apply a coupon that offers a 6-month discount, the cart page will show that the discount will be applied for the first 5 months of the subscription.

  This means that in addition to the payment for the first month, a renewal period of 5 months from the next month – totaling 6 months – will be applied.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600143

• Which countries can Beatsource Streaming be used in?

  For the latest news on supported countries, refer to the Beatsource Streaming website.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-12855

• What is Beatsource Streaming?

  Beatsource Streaming is a subscription streaming service that DJs can use to access the Beatsource music catalog.

  You'll need a separate subscription to use this service.

  For details, refer to the Beatsource website.

  Click here for the Beatsource FAQ page.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-12814

• There’s been an issue with payment and my account has been put on hold. How do I get this resolved?

  If you have an issue with payment, contact Digital River (https://www.digitalriver.com/shopper-support/).

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-10337

• When will I be billed? Can I choose the date?

  You can't choose the billing date. After your 30-day free trial ends, you'll be billed every month or year on the same date until you cancel your subscription.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-10289

• Are there any other additional costs with the rekordbox subscription charge?

  • You'll need to subscribe to a Dropbox plan to save your files if the total amount of the files you're uploading via Cloud Library Sync exceeds the storage capacity of the Dropbox Basic plan. We recommend subscribing to a paid plan so you can upload more tracks to the cloud.

  • For Professional plan users:

  You will not need to sign up to Dropbox separately, as unlimited Dropbox storage capacity is included in the plan price.

  • For streaming services:

  You'll need to sign up for each streaming service separately, regardless of which rekordbox subscription plan you use.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-10264

• When I imported recorded files to iTunes, the Tag information I entered when recording was not reflected to iTunes.

  The artist name, album title and track title information you entered when recording is written in the recorded file and in your rekordbox library but not in your iTunes library.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q500319

• I turned off the SYNC button in the DVS RELATIVE mode and moved the Tempo Slider on the turntable (CDJ/XDJ) to the center position (±0%) , but the BPM of the track on the DECK in the RELATIVE mode is not the original BPM.

  Hover the mouse over the platter to show [RESET]*. Click [RESET] to return to the original BPM.

  

  *When selecting [2Deck Horizontal] or [4Deck Horizontal], [R] is shown instead of [RESET].

  

   

  The following procedures will solve the problem.

  1. Turn off the SYNC button on the DECK in the RELATIVE mode.
  2. Move the Tempo Slider on the turntable (CDJ/XDJ) to ±0%.
  3. Switch the DVS mode to INTERNAL, and move the Tempo Slider on the virtual DECK to ±0% using a mouse. (Double-click the Tempo Slider knob, and the slider will move to the ±0% position.)
  4. Switch the DVS mode to RELATIVE.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q500315

• BeatGrid is not synced even if the SYNC button is turned on in the DVS RELATIVE mode.

  In the RELATIVE mode, BeatGrid is not synced. Only BPM is synced.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q500316

• Can I use Control Vinyl or CD of other manufacturers?

  No. We do not support any control vinyl, CD nor control signal WAV data of other manufacturers.

  If you use them, they won’t work properly, for example, the marker on the vinyl and the cue point and the playhead positions may not match.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q500412

• How can I use the DVS feature on multi-players (CDJ, XDJ)?

  To use the DVS feature on multi-players (CDJ, XDJ), the control signal exclusive for DVS is needed.

  Please download our control signal WAV file

  rekordbox_Control_Signal.zip

  and burn it on CD-R or save it in USB memory, etc.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q500402

• Does rekordbox support video files without audio?

  You cannot only play video without audio.

  You can play such videos in combination with audio files.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q502402

• Can I use an external monitor or projector to display video ?

  Yes. Connect an external monitor to your computer using an HDMI cable, etc. (*Video output from a compatible controller to external monitor, etc. is not supported.)

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q502401

• When I switch [Bank] of [Scene] using [MACRO EDITOR], will they be linked to the track and saved?

  Yes. The changes are saved.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-5008

• What is [Bank] of [Scene]?

  The [Bank] is a variation of [Scene] consisting of

  COOL

  NATURAL

  HOT

  SUBTLE

  WARM

  VIVID

  CLUB 1

  CLUB 2.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4989

• What is [Macro]?

  The [Macro] means combination of multiple [Scene].

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4971

• I can’t perform lighting in sync with tracks that are not phrase-analyzed. How Can I do it?

  If tracks are not phrase-analyzed, you cannot perform lighting in sync with the tracks.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4926

• What is [Venue]？

  The [Venue] is a function that allows you to save DMX channel assignment information (1 universe) of multiple lighting fixtures sets separately according to your needs.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4908

• What is LIGHTING mode？

  The LIGHTING mode is a mode to assign lighting fixtures and edit lighting scenes.

  It has the following screens :

  • [FIXTURE LIBRARY]: assignment and settings for your lighting fixtures
  • [MACRO MAPPING]: change linkage between [Scene] and phrases
  • [MACRO EDITOR]: quickly edit [Scene] to match the flow of the track

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4889

• What is Inflyte?

  Inflyte is a music promotion platform.

  Promoters and record labels use it to share tracks with DJs so they can play them in their sets.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4763

• What is Ambient mode?

  This feature enables you to start lighting effects automatically when all tracks have stopped playing.

  You can start and stop lighting effects at any time, even during playback.

  For details, see the LIGHTING mode operation guide.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4741

• Can I control Ableton Link’s BPM via hardware?

  When hardware such as a DJ controller is connected, you can't change the BPM of Ableton Link using the TEMPO slider.

  To control the BPM via hardware, you have to control the BPM on the Ableton Link subscreen (*1).

  To do this, MIDI mapping is needed for the encoder or the button you want to use.

  *1 While Ableton Link is turned on, you can right-click the [LINK] button in the global section and choose to show or hide the Ableton Link subscreen.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4732

• How do I change the BPM of Ableton Link?

  You can change the BPM in the following ways:

  • Open the Ableton Link subscreen (*1) and use the +/- buttons or the TAP button, enter a BPM value, or drag the BPM display up or down with your mouse.
  • Use the +/- buttons displayed on the platter or double-click the BPM display and enter a BPM value or drag the BPM display up or down with your mouse.

  *1 While Ableton Link is turned on, you can right-click the [LINK] button in the global section and choose to show or hide the Ableton Link subscreen.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4720

• How can I sync a track loaded on a deck to Ableton Link’s BPM?

  Turn on the [LINK] button in the global section to enable Ableton Link.

  Then turn on the [LINK] button on the deck you want to sync with the BPM of Ableton Link. (If Ableton Link is enabled, the decks' [BEAT SYNC] buttons will change to [LINK].)

  Please note you can't sync to the BPM of Ableton Link in the following cases:

  • When the BPM exceeds ±100% of the tempo range.
  • When REL or ABS mode is set for DVS.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4709

• What is Ableton Link?

  Ableton Link is a technology that aligns the timing of different devices connected to a local network.

  Simply connect to the same network and you can jam with other people using applications and hardware that support Ableton Link.

  Anyone can join or exit the jam session freely. And you can simultaneously play or stop multiple applications and/or hardware devices connected via Ableton Link.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4700

• Tracks that only exist on other computers or mobile devices are listed in a track list. Can I hide the tracks that can’t be played?

  You can hide them using the Cloud column filter.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4690

• The track might not have been downloaded.

  The track might not have been downloaded to the device you're using.

  • When [Synchronize selected music files only] is selected for the [Synchronization method]

  Use the icons displayed in the [Collection] window to check whether tracks are downloaded.

  • When [Synchronize all music files] is selected for the [Synchronization method]

  Check the status of your Dropbox desktop application.

  See here for information on the Synchronization methods.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4668

• Track titles are grayed out on my computer and I can’t play them.

  When a track title is grayed out, it means the file hasn't been transferred from your other computers/mobile devices. To play the track in rekordbox, you need to transfer it from your other computers/mobile devices in one of the following ways:

  • File transfer using Mobile Library Sync

  1. 1. Connect rekordbox (Mac/Windows) and rekordbox (iOS) to the same Wi-Fi network.
     2. In rekordbox (iOS), tap [Settings] > [Connect to rekordbox (Mac/Win)].
     3. In rekordbox (Mac/Windows), click [SEARCH MOBILE].
     4. Select the track from a track list in rekordbox (Mac/Windows) and right-click to show the context menu. Select [Mobile Library Sync] > [Transfer to this computer].

  • Using Cloud Library Sync

  1. 1. Open the information window and check which device contains the track with the grayed-out title.
     2. Upload the track from the device that contains it.

  rekordbox (Mac/Windows):   Select the track from a track list, right-click and select [Cloud Library Sync] > [Upload] from the context menu.

  rekordbox (iOS):  Swipe a track to the left, tap [...], and select [Upload to Cloud].

        3. Once the track has been uploaded, it will be downloaded automatically by the Dropbox desktop application installed on your computer.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-4656

• What is Beatport Streaming?

  Beatport Streaming is a subscription streaming service that DJs can use to access the Beatport music catalog.

  A separate signing up is required to use this service.

  For details, refer to the Beatport website.

  Click here for the Beatport FAQ page.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q502610

• Which countries can Beatport Streaming be used in?

  For the latest news on supported countries, refer to the Beatport website.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q502609

• Can I play Beatport Streaming tracks on rekordbox even in an offline environment?

  Yes. Select your desired tracks from the track list in the Beatport category of the tree view and store them to the rekordbox by choosing [Store Offline] to play them in an offline environment.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q502608

• In what countries can SoundCloud Go+ be used?

  For the latest news on supported countries, refer to the SoundCloud website.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q502606

• What types of file formats are used by streaming services?

  The file formats used by each streaming service are as follows:

  • Beatport Streaming: AAC (*1)
  • Beatsource Streaming: AAC (*1)
  • SoundCloud Go+: MP3 128 kbps, AAC 256kbps (*2)
  • SoundCloud DJ: MP3 128 kbps, AAC 256kbps (*3)
  • TIDAL HiFi: FLAC 44.1 kHz 16 bit, AAC 320 kbps
  • TIDAL Premium: AAC 320 kbps

  (*1) The bitrate varies depending on your subscription plan.

  (*2) Supported on version 6.5.1 and later.

  (*3) Supported on version 6.6.0 and later.

  For more details, check the website of each streaming service.

  Beatport Streaming website
  Beatsource Streaming website

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q502602

• Does my rekordbox ver. 6 library sync with the one from ver. 5 (or earlier)?

  Imported tracks and information such as cue points in one version won't be synced with the other version.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-1477

• Can STEMS function be controlled by DJ equipment?

  Yes, it can be controlled by DJ equipment on which STEMS function is mounted.

  In addition, you can use each function by assigning it to the hardware on MIDI LEARN.

  However, it is necessary to subscribe to a supported Plan or connect a HardwareUnlock device.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-72377

• What is Device Library Plus?

  This is a new library format created by rekordbox on the USB storage device (or SD card).

  DJ equipment supports traditional Device Library formats or the new Device Library Plus formats.

  • See the "Device Library Plus User’s Guide" for more details.
  • See here for the supported DJ equipment.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600193

• If you use STEMS function, noise occurs.

  Check the following.

  1. Does your computer fulfill the environmental requirements of rekordbox?
     Check the System Requirements.
  2. Is the buffer size properly adjusted?
     The latency (time that elapses before outputting sound after operating this equipment) can be shortened by setting the buffer size small.
     If audio dropout occurs, increase the buffer size. However, the latency becomes longer.
     Set the minimum buffer size that does not cause audio dropout.
     The buffer size can be adjusted by clicking [Preferences] > [Audio] category > [Configuration] tab > [Buffer size].
     * If DJ equipment is connected, refer to the content shown in the operation manual.
  3. Isn't other application operating?
     Close applications that are not in use including Web browser, Explorer (Windows) or Finder (Mac), screen saver, and resident software once.
  4. You may be able to decrease the symptom by changing the setting of multithread.
     Click [Preferences] > [Extensions] category > [STEMS] tab > [Multi-thread] and deselect [Apply multi-thread to the analysis process].
  5. You may be able to decrease the symptom by turning OFF the following functions with high processing load.

  • • Video function
    • Lyric function
    • MERGE FX

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-72397

• When loading tracks, a caution “The STEMS function is unavailable since there is not enough free space in the memory.” is displayed.

  Check the following.

  1. Does your computer fulfill the environmental requirements of rekordbox?
     Check the System Requirements.
  2. Is the buffer size properly adjusted?
     The latency (time that elapses before outputting sound after operating this equipment) can be shortened by setting the buffer size small.
     If audio dropout occurs, increase the buffer size. However, the latency becomes longer.
     Set the minimum buffer size that does not cause audio dropout.
     The buffer size can be adjusted by clicking [Preferences] > [Audio] category > [Configuration] tab > [Buffer size].
     * If DJ equipment is connected, refer to the content shown in the operation manual.
  3. Isn't an option for increasing the memory usage for analytical processing activated?
     Click [Preferences] > [Extensions] category > [STEMS] tab > [Memory] and deselect [Increase the memory size of the analysis process].

  In addition, carrying out the following may resolve the insufficient memory space, however, change the setting at your own risk.

  • Uninstall of unused application
  • Deletion of unnecessary files

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q700183

• Which DJ equipment supports Device Library Plus or the traditional Device Library is unclear.

  See here for the supported DJ equipment.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-52580

• I’ve deleted playlists and tracks from Device Library, but they are not deleted from Device Library Plus. How can I delete them from both libraries?

  Deleting a playlist or track is reflected only on the library for which the control is performed. Perform deletion controls on both of the libraries.

  

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-54592

• The playlist and Histories of the traditional Device Library supporting equipment are not displayed on the Device Library Plus supporting device.

  There may be differences between the playlist and Histories of the two libraries.

  You can synchronize two libraries with rekordbox for Mac/Windows.

  See the "Device Library Plus User’s Guide" for more details.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-54477

• The playlist and Histories of the Device Library Plus supporting equipment are not displayed on the traditional Device Library supporting device.

  There may be differences between the playlist and Histories of the two libraries.

  You can synchronize two libraries with rekordbox for Mac/Windows.

  See the "Device Library Plus User’s Guide" for more details.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-54433

• If there are differences in the playlists and Histories of the Device Library Plus and the traditional Device Library, how can I synchronize them?

  There may be differences between the playlist and Histories of the two libraries.

  You can synchronize two libraries with rekordbox for Mac/Windows.

  See the "Device Library Plus User’s Guide" for more details.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600194

• Are there changes in use methods for LINK EXPORT since a new format of Device Library Plus was added?

  No, there aren't.

  In the same way as before, you have access to LINK EXPORT.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-54368

• How many computers/mobile devices can be activated with a single subscription plan?

  The maximum number of computers/mobile devices you can activate with a single subscription plan is:

  • Core plan: 3
  • Creative plan: 4
  • Professional plan: 8
  • Free plan + Cloud Option: 3

  *You must log in with the account you used to start the subscription.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-1650

• I deactivated my computer to cancel my subscription plan, but the payments have continued. What should I do?

  Deactivating a device does not cancel your subscription. If you want to end your subscription, please follow the cancellation procedure.

  See details on how to cancel your subscription here.

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-9868

• How can I check the renewal (payment) date of my subscription plan?

  See the license check menu on My Page on the website.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-2001

• The volume sometimes drops suddenly when I’m playing iTunes music files on rekordbox.

  We have received reports that there are sudden changes to the volume when music files (AAC) purchased from the iTunes Store are played on rekordbox.

  This can be improved by converting the music files to an uncompressed file format (AIFF, WAV).

  For how to convert the files, please see the iTunes User Guide.
  Convert music file formats in iTunes on PC

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-q600185

• When Auto Upload is enabled, some of the tracks in some of my playlists won’t upload to the cloud. Why not?

  If the tracks in your playlist aren't on the PC/Mac or mobile device you're using, they won't upload to the cloud.

  Instead, upload the track from the PC/Mac or mobile device where it's stored.

   

  https://rekordbox.com/en/support/faq/rekordbox7/#faq-12376