FAQ Categories rekordbox for Android | rekordbox｜DJ software for professional DJs

Let me know the streaming services supported by rekordbox for Android.

rekordbox for Android supports the streaming services shown below.

SoundCloud
TIDAL

(as of March 2024)

Please confirm the support status in each country with each streaming service.

SoundCloud

TIDAL

https://rekordbox.com/en/support/faq/android/#faq-q110087

There is no response even after I connect the DJ controller and my mobile device with a USB cable.

Establish a connection via Bluetooth.

Some DJ controllers and Android devices with USB micro B terminals will not communicate even if connected via USB.

*For details refer to your DJ Controller Instruction Manual.

Some Android devices may not be able to communicate with the DJ controller if the controller is connected with a USB cable.

https://rekordbox.com/en/support/faq/android/#faq-q110093

When I connect to DDJ-200 with Bluetooth and press the Headphones CUE buttons (channel)/(master), there is no sound from the DDJ-200 headphones.

When you are connected to DDJ-200 with Bluetooth and you want to use the Headphones CUE buttons (channel)/(master), enable Split Output with the following steps:
- Connect the split cable supplied with the DDJ-200 to the mobile device.
- Connect the L side of the split cables to the speaker, and the R side to the headphones, as shown in the figure below.
- Open the rekordbox for iOS/Android settings. Under Audio, turn on Split Output.

(1) Speaker with built-in amplifier, etc.
(2) Headphones
(3) Plug for the speaker with built-in amplifier, etc.
(4) Plug for the headphones
(5) Split cable
(6) USB/Lightning to 3.5 mm headphones jack (not supplied)

https://rekordbox.com/en/support/faq/android/#faq-q110069

Do I need to sign up for a subscription from the app in order to DJ while connected to a supported controller?

No, you are not required.
You must sign up for a subscription from the app only if using paid functions.
Go here for details

https://rekordbox.com/en/support/faq/android/#faq-q110070

When I connect to DDJ-200 with Bluetooth, there is no sound from the MASTER output terminals and headphones output terminals of DDJ-200.

When you connect to DDJ-200 with Bluetooth, no sound is output from the MASTER output terminals and headphones output terminals of DDJ-200.
To do so, use the speaker or headphone terminal of the mobile device.

https://rekordbox.com/en/support/faq/android/#faq-q110068

How do I connect to DDJ-200?

You can connect to DDJ-200 using a USB cable or Bluetooth.
For details, refer to the Instruction Manual of DDJ-200.

- To connect using Bluetooth
1. Connect a power supply of DC +5 V and 500 mA or more to the DDJ-200 USB terminal.
2. Connect rekordbox for Android with Bluetooth.

*The sound is output from the mobile device.
*There is a greater likelihood of experiencing audio latency compared to a USB connection.

https://rekordbox.com/en/support/faq/android/#faq-q110067

How can I use rekordbox Cloud Option 1TB powered by Dropbox?

To use the rekordbox Cloud Option 1TB powered by Dropbox feature, you'll need to:

Cloud Option.
Create a Dropbox personal account.
Join the Cloud Option DJ team (from My Page on rekordbox.com)
Upgrade rekordbox to the following versions.

rekordbox for Mac/Windows ver. 6.8.0 or later
rekordbox for iOS ver. 4.1.0 or later
rekordbox for Android ver. 4.1.0 or later

Find out more details here.

https://rekordbox.com/en/support/faq/android/#faq-53311

I have changed from the Cloud Option to the Professional plan (or vice versa). How do I change the Dropbox Business team?

If you change your plan from the Cloud Option to the Professional plan, the Dropbox account that has joined the Cloud Option DJ team will automatically be invited to the Professional DJ team.

If you change your plan from the Professional plan to the Cloud Option, the Dropbox account that has joined the Professional DJ team will automatically be invited to the Cloud Option DJ team when the Professional plan term of validity expires.

In both cases, check for invitation emails from Dropbox and join the team.

https://rekordbox.com/en/support/faq/android/#faq-52052

What is rekordbox Cloud Option 1TB powered by Dropbox?

This is a cloud storage service with up to 1 TB of space you can use by adding the Cloud Option.

By adding your Dropbox personal account to the Dropbox Business team (Cloud Option DJ team), you can use up to 1 TB worth of space on the cloud storage.

Using the Cloud Library Sync enables you to upload and save music and video files to the cloud storage.

Music files already saved to the cloud storage with your Dropbox personal account can be used continually by moving your data files to the Cloud Option DJ team.

Find out more details here.

https://rekordbox.com/en/support/faq/android/#faq-52041

What is the Cloud Option DJ team?

A Dropbox Business team for Cloud Option.

You can use up to 1 TB worth of cloud storage space by entering your Dropbox personal account in the Cloud Option DJ team.

https://rekordbox.com/en/support/faq/android/#faq-52047

What kind of payment is applied if I add the Cloud Option while subscribing to the Core plan/Creative plan?

You will first have to make a full payment of the Cloud Option. Afterward, payments for unused days will be refunded.

The maximum rate for refunds is 90%.

https://rekordbox.com/en/support/faq/android/#faq-52057

How do I connect to DDJ-FLX4?

You can connect to DDJ-FLX4 using a USB cable or Bluetooth.
For details, refer to the Instruction Manual of DDJ-FLX4.

To connect using a USB cable

Connect a 9V 3A DC power supply to the USB port (for power supply) of DDJ-FLX4.
Connect the mobile device to the USB port (for device connection) of DDJ-FLX4 using a USB cable.
*The sound is output from the MASTER output terminals and headphones output terminal of DDJ-FLX4.

To connect using Bluetooth

Connect a 9V 3A DC power supply to the USB port (for power supply) of DDJ-FLX4.
Connect rekordbox for Android with Bluetooth.
*The sound is output from the mobile device.
*There is a greater likelihood of experiencing audio latency compared to a USB connection.

https://rekordbox.com/en/support/faq/android/#faq-q110064

Let me know which DJ controller can be played in a combination with rekordbox for Android.

The supported DJ controller is DDJ-FLX4/DDJ-200. (as of Dec. 2023)

https://rekordbox.com/en/support/faq/android/#faq-q110062

When PRO DJ LINK is connected, the tracks of the streaming service is not displayed on DJ equipment or mobile device.

When PRO DJ LINK is connected, the tracks of the streaming service cannot be used.

https://rekordbox.com/en/support/faq/android/#faq-q110092

When I connect to DDJ-FLX4 with Bluetooth, there is no sound from the MASTER output terminals and headphones output terminals of DDJ-FLX4.

When you connect to DDJ-FLX4 with Bluetooth, no sound is output from the MASTER output terminals and headphones output terminals of DDJ-FLX4.

To do so, use the speaker or headphone terminal of the mobile device.

https://rekordbox.com/en/support/faq/android/#faq-q110091

When I connect to DDJ-FLX4 with a USB cable, there is no sound from DDJ-FLX4 or the volume is very small.

Increasing the volume of your mobile device may also increase the volume of DDJ-FLX4.

https://rekordbox.com/en/support/faq/android/#faq-q110087

When I connect to DDJ-FLX4 with Bluetooth and press the Headphones CUE buttons (channel)/(master), there is no sound from the DDJ-FLX4 headphones.

When you are connected to DDJ-FLX4 with Bluetooth and you want to use the Headphones CUE buttons (channel)/(master), enable Split Output with the following steps:

Connect the split cables to the mobile device.
Connect the L side of the split cables to the speaker, and the R side to the headphones, as shown in the figure below.
Open the rekordbox for Android settings. Under Audio, turn on Split Output.

Split cables whose functions have been tested are as follows:

(Manufacturer / Model number / Product name)
Native Instruments / － / Traktor DJ Cable
Sound Active / 3.5-STJX2–0.5M / Exform iDJ Split Cable

https://rekordbox.com/en/support/faq/android/#faq-q110089

When I connect to DDJ-FLX4 with a USB cable, the sounds from the headphones and the master are combined in the master output of DDJ-FLX4. There is no sound from the headphones.

We have confirmed that 2-stereo outputs cannot be done on some Android devices.

By setting Android MONO/STEREO switch on the rear panel of DDJ-FLX4 to MONO, the master and headphones will be output in mono.

https://rekordbox.com/en/support/faq/android/#faq-q110088

When I connect to DDJ-FLX4 with a USB cable, there is no sound from the mobile device.

When you connect to DDJ-FLX4 with a USB cable, no sound is output from the mobile device.

To do so, use the MASTER output terminals and headphones output terminals of DDJ-FLX4.

https://rekordbox.com/en/support/faq/android/#faq-q110090

I rotated the mobile device sideways, but the screen does not become DJ screen.

Turn off the rotation lock function of your mobile device and turn it sideways again.

If you are connected to PRO DJ LINK, your screen will be locked to portrait mode.

*It may not be possible to rotate the mobile device sometimes, such as when displaying a pop-up message.

https://rekordbox.com/en/support/faq/android/#faq-q110086

I have a subscribing plan for rekordbox.com. Do I need to sign up for a subscription from the app separately in order to use the paid functions of rekordbox for Android?

Yes, you need to sign up for a subscription from the app separately.

https://rekordbox.com/en/support/faq/android/#faq-q110084

I have signed up for a subscription from the app of rekordbox for iOS. Can I also use the paid functions on rekordbox for Android?

No, you need to sign up for a subscription from the app of rekordbox for Android as well.

https://rekordbox.com/en/support/faq/android/#faq-q110083

How do I change the in-app subscription renewal period?

To change the in-app subscription renewal period (yearly, monthly, or weekly), you need to cancel your current subscription first.

After cancelling it, sign up for a subscription again after the expiration date has passed.

https://rekordbox.com/en/support/faq/android/#faq-q110082

Can the in-app subscription be refunded?

Please contact Apple Inc. or Google LLC.

https://rekordbox.com/en/support/faq/android/#faq-q110081

Let me know how to cancel the in-app subscription.

For the cancellation, please contact Apple Inc. or Google LLC from the links shown below.

https://rekordbox.com/en/support/faq/android/#faq-q110080

What are the benefits of signing up for a subscription from the app?

The following are available as paid functions:

Hiding advertisements
Rotating the screen while playing tracks
Various additional effects
Pre-cueing
Controlling Track's key
Customizing the pad

https://rekordbox.com/en/support/faq/android/#faq-q110079

“Failed to activate the mobile device. Wait a while and try activating again.” was displayed when I tried to activate the mobile device. What do I do next?

Mobile devices with rekordbox for iOS/Android ver. 3.4.2 or earlier installed cannot be activated.

Please use one of the following rekordbox versions.

rekordbox for iOS/Android ver. 3.4.3 or later

Please also see here.

https://rekordbox.com/en/support/faq/android/#faq-45345

Are trial subscriptions available for the streaming services?

Yes.
Each streaming service offers a trial subscription. (As of March 2024)

For the latest information, refer to the website of each service.
・SoundCloud
・TIDAL

https://rekordbox.com/en/support/faq/android/#faq-q110051

What is Dropbox and AlphaTheta corporation’s policy on third-party access to personal files?

For the policy on third-party access to personal files, please see the following link.

Dropbox Terms

rekordbox Software License Agreement

https://rekordbox.com/en/support/faq/android/#faq-36789

What types of file formats are used by streaming services?

The file formats used by each streaming service are as follows:

SoundCloud GO+ : MP3 128kbps、AAC 256kbps
SoundCloud DJ : MP3 128kbps、AAC 256kbps
TIDAL HiFi : FLAC 44.1kHz 16bit、AAC 320kbps
TIDAL Premium：AAC 320kbps

https://rekordbox.com/en/support/faq/android/#faq-q110085

Are there any potential copyright related issues with playing tracks from a streaming service in a public place or club?

This depends on your contract with the streaming service, as well as on the copyright laws of each country and international conventions.

Please contact each service for details.

SoundCloud

TIDAL

https://rekordbox.com/en/support/faq/android/#faq-q110071

Nothing happens when I connect rekordbox for Android (ver. 4) to the USB terminal of a CDJ/XDJ.

Note: rekordbox for Android (ver. 4) does not support wired connection (USB Type-A, USB Type-B, or Ethernet).
Wireless connection (Wi-Fi) is supported.
To learn how to connect, click here.

https://rekordbox.com/en/support/faq/android/#faq-q110042

What is SoundCloud Go+/DJ?

SoundCloud Go+/DJ is a subscription streaming service that DJs can use to access the SoundCloud music catalog.

A separate signing up is required to use this service.

For details, refer to the SoundCloud website.

Click here for the SoundCloud FAQ page.

https://rekordbox.com/en/support/faq/android/#faq-q100017

I’ve connected my mobile device and DJ equipment to the same Wi-Fi network, but even if I tap [Connect to CDJ/XDJ/DJM] in rekordbox for Android, it won’t connect to the DJ equipment.

Communication between devices may be blocked by network security.
Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
If you're using a VPN connection, please turn off the VPN connection.
A firewall blocking the communication can be one of other possible reasons.

https://rekordbox.com/en/support/faq/android/#faq-q110043

What is rekordbox Cloud Unlimited powered by Dropbox?

This is a cloud storage service with unlimited capacity in your Dropbox account, available when you use the Professional plan.
You can use unlimited cloud storage by joining the Dropbox Business team (Professional DJ team) using your Dropbox personal account.
When you use Cloud Library Sync, you can upload and save unlimited amounts of music and video files to the cloud.
You can keep using files that are already saved in the cloud in your Dropbox personal account by transferring the files to the Professional DJ team.

Find out more details here.

https://rekordbox.com/en/support/faq/android/#faq-q110028

Can I start/cancel my subscription for rekordbox for Android (ver. 4) via the app?

On rekordbox for Android (ver. 4), you can check the status of your subscription but you can't start/cancel it. To start/cancel a subscription, visit rekordbox.com.

Subscription start/cancel page

https://rekordbox.com/en/support/faq/android/#faq-q110023

What is Mobile Library Sync?

With Mobile Library Sync you can sync your rekordbox library when your computers and mobile devices are connected to the same Wi-Fi network.
This helps you to seamlessly prepare tracks for DJing. For example, you can use your computer at home while using a mobile device on the move.

To watch the Mobile Library Sync tutorial video, click here.

https://rekordbox.com/en/support/faq/android/#faq-q110016

I cannot import tracks to this app.

Tracks with DRM (Digital Rights Management), or tracks in an unsupported format cannot be imported to rekordox.

https://rekordbox.com/en/support/faq/android/#faq-q110012

Can I DJ using only rekordbox for Android?

From rekordbox for Android (ver. 4), DJ play is enabled by rotating the mobile device sideways in addition to music management.

Additionally, DJ play is enabled by connecting the supported DJ controller.

You can also download the tracks to CDJ/XDJ by connecting mobile device to CDJ/XDJ with PRO DJ LINK as always.

https://rekordbox.com/en/support/faq/android/#faq-q110001

Can I use iTunes/Apple Music app playlists in rekordbox for Android?

You can't directly browse iTunes/Apple Music app playlists in rekordbox for Android, but you can use them via rekordbox for Mac/Windows in the following way:

1. Right-click the playlist displayed in the [iTunes] category in rekordbox for Mac/Windows and click [Import Playlist].
-> The playlist is copied to the [Playlists] category. (Please note that copied playlists are not synced when you change your iTunes/Apple Music app playlists.)
2. Connect rekordbox for Mac/Windows and rekordbox for Android to the same Wi-Fi network.
3. In rekordbox for Android, tap [Connect to rekordbox (Mac/Win)].
4. In rekordbox for Mac/Windows, click [SEARCH MOBILE].
-> The playlist copied in step 1 will be synced to rekordbox for Android.
5. Right-click the track you want to use in rekordbox for Mac/Windows and click [Mobile Library Sync] > [Transfer to the mobile device].
-> The track will be transferred.

https://rekordbox.com/en/support/faq/android/#faq-q110007

Why do I have to log in?

We ask you to log in with your AlphaTheta account in order to do the following for free.

Synchronize your library with Cloud Library Sync.
Seamless track management between multiple devices is possible using the cloud.
Note: Free and Core plans are limited to 10 tracks.
Synchronize your library with rekordbox for Mac/Windows.
You can sync your library with a PC/Mac connected to the same Wi-Fi network.

In addition, logging in allow us to collect feedback and information to improve our products.

https://rekordbox.com/en/support/faq/android/#faq-q110078

I forgot which email address I used for my AlphaTheta account, which is also used for logging into rekordbox for Mac/Windows. Where can I check which address I used?

Follow the steps below to check the email address of the AlphaTheta account with which you're logged into rekordbox for Mac/Windows:
1. Start rekordbox for Mac/Windows.
2. Select [MY PAGE] at the top of the window.
-> The email address is shown in the top right corner of the [MY PAGE] window.

https://rekordbox.com/en/support/faq/android/#faq-q110008

In what countries can SoundCloud Go+/DJ be used?

For the latest news on supported countries, refer to the SoundCloud website.

https://rekordbox.com/en/support/faq/android/#faq-q100018

How can I use rekordbox Cloud Unlimited powered by Dropbox?

To use the rekordbox Cloud Unlimited powered by Dropbox feature, you'll need to:

・Start a Professional plan subscription.
・Create a Dropbox personal account.
・Join the Professional DJ team (from My Page on rekordbox.com)

Find out more details here.

https://rekordbox.com/en/support/faq/android/#faq-q110029

If I start a subscription plan, which features can I use in rekordbox for iOS/Android?

The following features are available in rekordbox for iOS/Android when you start a subscription plan.

rekordbox for iOS/Android ver. 3 or later

Core plan: All functions are available in the Free plan.
Creative plan: Cloud Library Sync feature has no functional limitation.
Professional plan: Cloud Library Sync feature has no functional limitation. With unlimited cloud storage space, along with the automatic file upload feature, you can manage all your tracks and libraries in the cloud.

See details about the Cloud Library Sync at Features and FAQ.

rekordbox for Android ver. 1.7.3.1 or earlier

No subscription plans available.

https://rekordbox.com/en/support/faq/android/#faq-q110024

What is Cloud Library Sync?

You can use Cloud Library Sync to sync your library on the cloud with the libraries on your computers and mobile devices.

Upload tracks and videos to the cloud, then you can play them on other devices as well.

For example, you can seamlessly use the same library on the computer you use for music production and the laptop you use for DJing. You can also prepare tracks for DJing using a mobile device when you're on the move.

Here are the differences depending on the plan you chose to use.

Free or Core plan

You can upload and sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.

Please note: The entire library will not be synchronized.

Creative plan

The entire library will be synchronized.

You can select individual playlists and tracks to then upload them to the cloud.

This will depend on the Dropbox plan and the Google plan you're using for storage capacity when uploading files.

Professional plan

The entire library will be synchronized.

You can either select individual playlists and tracks to upload to the cloud, or automatically upload all your files.

You can also automatically upload up to 5 TB worth of files on your Dropbox account.

Cloud Option

The entire library can be synchronized if you add the Cloud Option to the Free plan, Core plan, or Creative plan.

You can make selections by playlist and track, and upload them to the cloud.

You can also automatically upload up to 1 TB worth of files on your Dropbox account.

To find out more information, watch the Cloud Library Sync tutorial video, click here.

https://rekordbox.com/en/support/faq/android/#faq-q110017

When rekordbox for Mac/Windows (ver. 5) is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox for Android (ver. 4).

You can't connect rekordbox for Mac/Windows (ver. 5) with rekordbox for Android (ver. 4) via Wi-Fi.
To do this, you'll need to use rekordbox for Mac/Windows (ver. 6) or later.
Library sync features are made possible by the reconfigured libraries in rekordbox for Mac/Windows (ver. 6) and rekordbox for Android (ver. 4).
If you connect rekordbox for Mac/Windows (ver. 6) and rekordbox for Android (ver. 4) via Wi-Fi, you can use the new library sync feature, Mobile Library Sync.

https://rekordbox.com/en/support/faq/android/#faq-q110013

Can I use a library from an earlier version of rekordbox for Android with rekordbox for Android (ver. 4)?

Libraries from earlier versions of rekordbox for Android can't be used with rekordbox for Android (ver. 4).
If you're using a PC/Mac, you can convert the library from a version of rekordbox for Mac/Windows earlier than ver. 6 to use with rekordbox for Mac/Windows (ver. 6).
Then you can sync it with rekordbox for Android (ver. 4).

https://rekordbox.com/en/support/faq/android/#faq-q110002

What is the Professional DJ team?

The Professional DJ team is a Dropbox Business team for rekordbox Cloud Unlimited powered by Dropbox.
By joining your Dropbox personal account to the Professional DJ team, you can use Dropbox with unlimited storage capacity.

https://rekordbox.com/en/support/faq/android/#faq-q110030

I started a paid subscription plan. How do I start using the features included with the plan?

You need to activate your mobile device.

In rekordbox for Android, open [Settings] > [Account Information] > [Subscription Plan] and turn on [Activate].

You can check the activation status on My Page on the rekordbox website.

Upgrade rekordbox for Android to the following versions.
Professional plan: version 3.2.0 or higher
Cloud Option: version 4.1.0 or higher

https://rekordbox.com/en/support/faq/android/#faq-q110027

I connected rekordbox for Mac/Windows and rekordbox for Android to the same Wi-Fi router, but I can’t find my mobile device in rekordbox for Mac/Windows.

Communication between devices may be blocked by network security.
Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
If you're using a VPN connection, please turn off the VPN connection.
A firewall blocking the communication can be one of other possible reasons.

https://rekordbox.com/en/support/faq/android/#faq-q110014

Does my rekordbox for Android (ver. 4) library sync with the one in a version of rekordbox for Mac/Windows earlier than ver. 6?

The rekordbox for Android (ver. 4) library can't sync with the one in a version of rekordbox for Mac/Windows earlier than ver. 6.
Please use rekordbox for Mac/Windows (ver. 6) to sync a library with rekordbox for Android (ver. 4).

https://rekordbox.com/en/support/faq/android/#faq-q110003

What is [Trial playlist – Cloud Library Sync]?

[Trial playlist - Cloud Library Sync] is a dedicated playlist for sync that is available for the free and Core plans.

This is created automatically when you start using Cloud Library Sync.

You can add up to 10 tracks to the [Trial playlist - Cloud Library Sync]. When you add a track, it will be automatically uploaded to the cloud storage.

https://rekordbox.com/en/support/faq/android/#faq-q110062

What DJ units support PRO DJ LINK?

rekordbox for Android (ver. 4)

Units compatible with PRO DJ LINK (as of Mar. 2024)

	Wi Fi
CDJ-3000	✔
CDJ-TOUR1	✔
CDJ-2000NXS2	✔
CDJ-2000NXS	✔
CDJ-900NXS	✔
XDJ-1000MK2	✔
XDJ-1000	✔
XDJ-700	✔
DJM-A9	✔
euphonia	✕
OPUS-QUAD	✔
OMNIS-DUO	✔
XDJ-XZ	✔
XDJ-RR	✕
XDJ-RX3	✕
XDJ-RX2	✕
XDJ-RX	✔

Note: rekordbox for Android (ver. 4) does not support wired connection (USB, or Ethernet).

https://rekordbox.com/en/support/faq/android/#faq-q110040

Can I play SoundCloud Go+/DJ tracks on rekordbox for Android offline?

No. You cannot play tracks in an offline environment.

https://rekordbox.com/en/support/faq/android/#faq-q110048

I can’t use track search when a rekordbox for Android track is loaded to DJ equipment. I can’t call up a Hot Cue on another track when a rekordbox for Android track is loaded to DJ equipment.

You can't use track search when a track is loaded to DJ equipment using rekordbox for Android.
You can't call up a Hot Cue on another track when you’re using rekordbox for Android because selected Hot Cues are canceled when you change the track that’s being played.

https://rekordbox.com/en/support/faq/android/#faq-q110044

I can’t join the Professional DJ team/Cloud Option DJ team. Why?

It's not possible to join the Professional DJ team and Cloud Option DJ team in any of the following cases:
・The Dropbox account you are using is a team account.
・You created your Dropbox account via "Sign in with Apple ID".

If either of the above applies to you, you'll need to create a new Dropbox personal account. If you're already using Cloud Library Sync, move your music files to the new Dropbox account.
Find details here.

If you don't receive an email from Dropbox inviting you to join the Professional DJ team/Cloud Option DJ team, check your spam folder.
If you didn't receive the email, you can also receive an invitation to join the Professional DJ team/Cloud Option DJ team from the notifications on the Dropbox website.

Find more information on how to check your notifications here.

https://rekordbox.com/en/support/faq/android/#faq-q110031

Track titles are grayed out on my mobile device and I can’t play them.

When a track title is grayed out, it means the file doesn't exist on that device. To play the track on your mobile device, you need to transfer it in one of the following ways:

■ File transfer using Mobile Library Sync
1. Connect rekordbox for Mac/Windows and rekordbox for iOS/Android to the same Wi-Fi network.
2. In rekordbox for iOS/Android, tap [Connect to rekordbox (Mac/Win)].
3. In rekordbox for Mac/Windows, click [SEARCH MOBILE].
4. Select the track from a track list in rekordbox for Mac/Windows, and right-click to show the context menu. Select [Mobile Library Sync] > [Transfer to the mobile device].

■ Using Cloud Library Sync
1. Upload the track from the device that contains it.
  1-1. rekordbox for Mac/Windows: Select the track from a track list, right-click and select [Cloud Library Sync] > [Upload] from the context menu.
  1-2. rekordbox for iOS/Android: Swipe the track to the left, tap [...], then tap [Upload to Cloud].
2. Once you've uploaded the track, your mobile device will display the following icon:

After swiping the track to the left, tap [...], and select [Download from Cloud].

https://rekordbox.com/en/support/faq/android/#faq-q110010

How can I connect my mobile device to the PRO DJ LINK network?

Note: rekordbox for Android (ver. 4) does not support wired connection (USB Type-A, USB Type-B, or Ethernet).

- Wireless connection (Wi-Fi)

Connect DJ players (CDJ/XDJ) and a DJ mixer to a wireless router with a built-in switching hub.

Connect your mobile device to the wireless router.

Example

(1) Wireless router with built-in switching hub

(2) LAN cable

*Behaviors may differ from expectations depending on external devices, cables, and adapters.

https://rekordbox.com/en/support/faq/android/#faq-q110039

If I change my Dropbox account in the Professional DJ team/Cloud Option DJ team, or if I cancel my rekordbox Professional plan/Cloud Option or change to another plan, what will happen to my old Professional DJ team/Cloud Option DJ team account and the data registered in the account?

You'll still be able to use your Dropbox account that was previously used in the Professional DJ team/Cloud Option DJ team, but your Dropbox account will no longer have 5TB or 1TB storage capacity, and will instead work as a Dropbox Basic account (capacity: up to 2GB).
Previously saved music files won't be deleted even if the total amount exceeds the 2GB limit, but you won't be able to upload any more data.
You can rejoin the Professional DJ team/Cloud Option DJ team with your Dropbox account at any time if you subscribe to the rekordbox Professional plan/Cloud Option.

Find out more details here.

https://rekordbox.com/en/support/faq/android/#faq-q110032

What is Collection Auto Upload?

If you turn on the Collection Auto Upload feature, any files in your collection will be automatically uploaded to the cloud via the Cloud Library Sync feature.
To use this feature, you'll need to subscribe to the Professional plan or Cloud Option. .

https://rekordbox.com/en/support/faq/android/#faq-q110025

Can I play tracks from Inflyte in rekordbox for Android?

The rekordbox for Mac/Windows [Inflyte] category is not synced to rekordbox for Android. However, you can play tracks from Inflyte in [Collection].

https://rekordbox.com/en/support/faq/android/#faq-q110011

Are there any functional restrictions when using tracks from SoundCloud on rekordbox for Android?

The following restriction applies when using tracks from SoundCloud.
- Tracks can't be loaded to connected devices via PRO DJ LINK.

https://rekordbox.com/en/support/faq/android/#faq-q110049

What Dropbox features will not be available in rekordbox Cloud powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox?

The following functions in Dropbox business will not be available via the Professional plan/Cloud Option:
・Dropbox Paper
・Team's shared space
・Group

Find out more about the functions provided in Dropbox Business here.

https://rekordbox.com/en/support/faq/android/#faq-q110033

What is Auto Upload for playlists?

If you turn on Auto Upload for a playlist, any files in the playlist will be automatically uploaded to the cloud via Cloud Library Sync.
The Auto Upload settings can be changed for each playlist.
To use this feature, you'll need to subscribe to the Professional, Creative plan or Cloud Option.

https://rekordbox.com/en/support/faq/android/#faq-q110026

I’m DJing on equipment that’s connected via Wi-Fi to rekordbox for Android. Can I make/receive phone calls or use other applications on my mobile device at the same time?

If you make/receive a phone call or use another application while DJing using rekordbox for Android, rekordbox for Android will continue running in the background. However, applications running in the background may stop or pause depending on Android control. If this happens, you'll need to reconnect rekordbox for Android.

https://rekordbox.com/en/support/faq/android/#faq-q110041

What cloud storage service supports Cloud Library Sync?

The following cloud storage services are supported.

Dropbox
Google Drive

https://rekordbox.com/en/support/faq/android/#faq-q110075

After joining the Professional DJ team/Cloud Option DJ team, I can’t change the mail address for my Dropbox account. Why?

To change your email address after joining the Professional DJ team/Cloud Option DJ team, you need to unregister your Dropbox account from the team and change your email address in the settings page of your Dropbox account.
Follow the steps below:

Step 1: Select [Cancel setting] and remove your Dropbox account from the team via the Cloud Settings on My Page at rekordbox.com.
Step 2: Change the email address for your Dropbox account.
Step 3: Join the team using the Dropbox account again via the Cloud Settings on My Page at rekordbox.com.

Find out more about changing the email address for your Dropbox account here.

https://rekordbox.com/en/support/faq/android/#faq-q110034

What is the Default Cloud Storage?

When logged in to both Dropbox and Google Drive, you can choose only one cloud storage service to upload your tracks to. (You can download tracks from either cloud storage)

You can change the settings from [Settings] > [Account Information] > [Cloud Storage Services] of rekordbox for iOS/Android.

https://rekordbox.com/en/support/faq/android/#faq-q110073

What file format is used for SoundCloud tracks?

SoundCloud Go+: MP3 128kbps and AAC 256kbps for SoundCloud High Quality streaming.

For details, refer to the SoundCloud website.

https://rekordbox.com/en/support/faq/android/#faq-q110050

Can I join the Professional DJ team/Cloud Option DJ team if I’m using a paid Dropbox personal plan? If so, what is the fee?

If you join the Professional DJ team/Cloud Option DJ team using a Dropbox account with a paid personal plan, you'll only need to pay for the rekordbox Professional plan/Cloud Option – you won't be charged twice.

When you set up rekordbox Cloud powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox, the payment is automatically switched.

https://rekordbox.com/en/support/faq/android/#faq-q110035

If I join the Professional DJ team/Cloud Option DJ team, will my files be accessible to other team members?

No, other member will not access to the files in your Dropbox folder.

https://rekordbox.com/en/support/faq/android/#faq-q110036

What are Free DJ Playlists of SoundCloud?

Free DJ Playlists of SoundCloud are playlists that can be used for free without logging in. However, the number of available playlists is limited.
For the latest information on countries and regions where SoundCloud is available, check out the SoundCloud website.

https://rekordbox.com/en/support/faq/android/#faq-q100027

Can I save files other than music files in rekordbox Cloud powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox?

Yes, you can store files other than music files, as long as you comply with Dropbox's Terms of Service.

https://rekordbox.com/en/support/faq/android/#faq-q110037

Is there anything I should be aware of when using rekordbox Cloud Unlimited powered by Dropbox, the unlimited cloud storage for DJs?

This cloud Service is a service that provides the Customer the Dropbox storage that the Company is authorized to administer.

It is prohibited to conduct acts that disturb other customers, such as occupying the capacity.

https://rekordbox.com/en/support/faq/android/#faq-q110038

How do I access the tracks on the SoundCloud Free DJ Playlists?

Follow the steps in the below to access the Free DJ Playlists.

https://rekordbox.com/en/support/faq/android/#faq-q110056

Do you support SoundCloud Go+/DJ High Quality Streaming?

Yes.

High Quality Streaming can be used by selecting [High Quality 256kbps (AAC)] for [Audio Quality].

However, [High Quality 256kbps (AAC)] may not be used to play or analyze certain tracks because the AAC format may not be available depending on the track.

In this case, [128kbps (MP3)] will be used to play and analyze the track.

The Beat Grid and Cue points may also need to be reset due to the possibility of the Beat Grid and Cue points shifting when [Audio Quality] is changed.

https://rekordbox.com/en/support/faq/android/#faq-q110060

Why doesn’t rekordbox for Android show some of the tracks displayed on SoundCloud website or app?

The use of certain tracks on SoundCloud by third parties is restricted due to copyright agreements.

These tracks will not be available in rekordbox for Android.

https://rekordbox.com/en/support/faq/android/#faq-q110053

Some tracks on SoundCloud are grayed out and I can’t play them. Why?

Some tracks are grayed out because the use of certain tracks on SoundCloud by third parties is restricted due to copyright agreements.
You can't play them, but you can add, delete, and sort them in the playlist.

https://rekordbox.com/en/support/faq/android/#faq-q100026

The keys of the tracks I imported to rekordbox for Android are different than what is listed on SoundCloud. Why?

The keys of some tracks provided by SoundCloud may differ from the keys that were analyzed by rekordbox for Android.

To turn off key analysis in rekordbox for Android follow the steps in below [Track Analysis Settings].

https://rekordbox.com/en/support/faq/android/#faq-q110057

The Beat Grid and Cue points shifted after changing the [Audio Quality] in SoundCloud or TIDAL. Why?

If you change the [Audio Quality] setting, the Beat Grid and Cue points of tracks that have already been analyzed may shift.
If you change the [Audio Quality] setting, you'll need to re-analyze the track and reset the Cue points. Also, make sure that the [Audio Quality] settings are the same for all devices that are Library Synced.

https://rekordbox.com/en/support/faq/android/#faq-q100030

I need to reanalyze the tracks from a streaming service because I changed the [Audio Quality]. What are the steps to reanalyzing the tracks in my collection for each streaming service?

Follow the steps below to reanalyze your tracks.

Open your collection and display the tracks you wish to reanalyze for one of the streaming services you are using.

Then, select all the displayed tracks and perform the reanalysis.

https://rekordbox.com/en/support/faq/android/#faq-q100031

How can I use the Cloud Library Sync feature?

To use the Cloud Library Sync feature, you will need the following.

Creative plan
Professional plan
Plan with Cloud Option added

*You can try up to 10 tracks even while you are not subscribed to the above plans.

Login with any of the following accounts is required.

Dropbox account
Google account

For a detailed description on how to use Cloud Library Sync, refer to the Cloud Library Sync Operation Guide in the Manuals page.

https://rekordbox.com/en/support/faq/android/#faq-3688

I want to switch the Dropbox account that I’m using for rekordbox. What should I do?

You can switch your Dropbox account in:
rekordbox for Mac/Windows: [CLOUD] tab on My Page
rekordbox for iOS/Android: [Settings] > [Account Information] > [Cloud Storage Services]

When you switch your Dropbox account, the changes will be applied to all versions of rekordbox for Mac/Windows/iOS/Android logged in with the same AlphaTheta account.
Please note that you won't be able to play tracks from the cloud storage of the previous Dropbox account because they're deleted from the local Dropbox folder.

https://rekordbox.com/en/support/faq/android/#faq-q110020

What do I do to switch a Google account linked on rekordbox?

You can change Google accounts from [Settings] > [Account Information] > [Cloud Storage Services] of rekordbox for iOS/Android.

If you are using rekordbox for iOS/Android on several devices, log in to each device using a Google account you want to change.

If you are using Google Drive on Cloud Library Sync of rekordbox for Mac/Windows, log in again using a Google account you want to change on rekordbox for Mac/Windows.
- rekordbox ver. 6 : [MY PAGE] > [CLOUD]tab

https://rekordbox.com/en/support/faq/android/#faq-q110072

Do I need to install the Dropbox app to use Cloud Library Sync in rekordbox for iOS/Android?

You don't need to install the Dropbox app for use with rekordbox for iOS/Android.
However, rekordbox for Mac/Windows requires the installation of the Dropbox desktop application.

https://rekordbox.com/en/support/faq/android/#faq-q110022

Do I need to install the Google Drive app to use Cloud Library Sync in rekordbox for iOS/Android?

No. You do not need to install the Google Drive app.
You can use it by logging in to your Google account.

https://rekordbox.com/en/support/faq/android/#faq-q110074

Can I play TIDAL tracks with rekordbox for Android when I’m offline?

Due to TIDAL restrictions, it's not possible to play TIDAL tracks when you're offline.

https://rekordbox.com/en/support/faq/android/#faq-q110086

My library doesn’t sync between computers and mobile devices.

Check if any of the following applies:
- Devices are logged into different AlphaTheta accounts.
Use the same AlphaTheta account on all your devices.
You can check which AlphaTheta account you're using on each device as follows:
rekordbox for Mac/Windows: MY PAGE
rekordbox for Android: [Settings] > [Account Information]

- Cloud Library Sync is turned off.
rekordbox for Mac/Windows: On MY PAGE, open the [CLOUD] tab and turn on [Sync library to another device].
rekordbox for Android: Open [Settings] > [Account Information] and turn on [Cloud Library Sync].

https://rekordbox.com/en/support/faq/android/#faq-q110019

When Auto Upload is enabled, some of the tracks in some of my playlists won’t upload to the cloud. Why not?

If the tracks in your playlist aren't on the PC/Mac or mobile device you're using, they won't upload to the cloud.

Instead, upload the track from the PC/Mac or mobile device where it's stored.

https://rekordbox.com/en/support/faq/android/#faq-q110021

Auto Upload isn’t enabled, even though the function is enabled on a playlist on another PC/Mac or mobile device. Why not?

If your version of rekordbox for iOS / Android doesn't support Auto Upload, it won't be enabled and the playlist will work in the usual way.
Please update rekordbox for iOS / Android to the latest version to enable Auto Upload.

https://rekordbox.com/en/support/faq/android/#faq-12427

When I tried to download tracks via Cloud Library Sync, the message “Download Error: Unable to download some tracks because no file was found.” was displayed.

You will see download errors when:

There are no tracks in Dropbox
There are no tracks in Google Drive.

https://rekordbox.com/en/support/faq/android/#faq-50653