FAQ Categories rekordbox for Mac / Windows (ver. 6) | rekordbox

If I change my subscription to the monthly payment option in the middle of a yearly payment cycle, will you refund the rest of my yearly payment?

In any of the following cases, we'll refund the balance of the paid annual payment, based on the number of months that have elapsed up to the date of the plan change:

When you upgrade to the monthly Creative or Professional plan from the yearly Core plan
When you upgrade to the monthly Professional plan from the yearly Creative plan

It usually takes about 3 to 7 days to receive the refund, which comes via the same payment method you used to purchase your subscription.

Remaining Months	Refund
11	90%
10	80%
9	70%
8	60%
7	50%
6	40%
5	30%
4	20%
3	10%
2 or less	0%

https://rekordbox.com/en/support/faq/rekordbox6/#faq-23809

Can I change my subscription payment option from monthly to yearly (or vice versa)?

To change your subscription payment option, log in here and follow the instructions.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-23815

I’m thinking about buying a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.

Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.

You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.

Please check here for details.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-23795

I’ve bought a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.

Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.

You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.

Please check here for details.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-23796

I’d like to transfer my rekordbox subscription to someone else. What should I do?

We don't recommend transferring a subscription to anyone else and we can't take any responsibility for transfers.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-23789

About Close Lyric function

We have decided to close the Lyric function on November 2024.

Check the following link for changes in subscriptions for each version of rekordbox for Mac/Windows.

rekordbox ver. 6

rekordbox ver. 5

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600197

”Communication with rekordboxAgent failed.” appears when I start rekordbox ver. 6.

rekordbox ver. 6 communicates with the rekordboxAgent application running on the same computer.

Sometimes the communication between these applications is not working properly due to anti-virus software or VPN software.

Check to see if you can solve the problem by temporarily disabling your anti-virus or VPN software.

If your anti-virus software has the function to exclude certain applications from being blocked by the firewall, add rekordbox and rekordboxAgent to Exceptions.

If your VPN software has the function to bypass the VPN only for specific application communications, bypass the communication between rekordbox and rekordboxAgent.

For details, contact the manufacturer of your anti-virus software or VPN software.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600139

How can I update or change my payment method?

You can update or change your payment method on My Page when you're logged into rekordbox.com.

You can use a credit card or PayPal to make payments.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10301

Can I control all lighting fixtures registered in Fixture Library from rekordbox?

Only specific DMX lighting fixture features – such as the dimmer, strobe, color and moving head (PAN/TILT) – can be controlled with LIGHTING mode.

The lighting fixtures, which have other features than the above, may not work as expected.

Please also take note that effect lights, lasers, fog machines, and all-in-one lighting systems are not supported.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-5017

I bought a piece of Pioneer DJ equipment that included a rekordbox dj license key. Can I use this DJ equipment to control PERFORMANCE mode in rekordbox ver. 6?

If the equipment isn't a rekordbox ver. 6 Hardware Unlock device, you'll need a subscription plan to control ver. 6 PERFORMANCE mode.

See a list of ver. 6 Hardware Unlock devices here.

Using DJ equipment that was bundled with a rekordbox dj license key, you can control ver. 5 PERFORMANCE mode.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1578

I can’t use the Lyric function.

The rekordbox for Mac/Windows Lyric function will close on November 30, 2024.

Payment after rekordbox Lyric closes

Creative plan: Will not be canceled automatically. You will be capable of using functions other than Lyric.
Professional plan: Will not be canceled automatically. You will be capable of using functions other than Lyric.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600196

What is TIDAL?

TIDAL is a streaming service that DJs can use to access the TIDAL music catalog.

A separate subscription is needed to use this service.

For details, check out the TIDAL website.

Click here to access the TIDAL FAQ page.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15693

I don’t know where to enter the license key that came with my DJ equipment.

The rekordbox dj license key that came with your DJ equipment is for rekordbox ver. 5 PERFORMANCE mode and not required for rekordbox ver. 6.0 or later.

From rekordbox ver. 6.0 or later, you can simply connect your DJ equipment to your PC/Mac to use PERFORMANCE mode, this system is called "Hardware Unlock".

See the FAQ for details on Hardware Unlock.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600140

I want to start Cloud Library Sync all over again, how do I do that?

You can start over from an empty library in ver. 6, or from a library conversion in ver. 5.

Procedure:

1. Make sure that Cloud Library Sync is turned on on all devices that have once been synced using Cloud Library Sync.

- rekordbox for Mac/Windows:
  Go to [MY PAGE] > [CLOUD] tab > [Sync library to another device] and turn it on.
- rekordbox for iOS/Android:
  Go to [Settings] > [Account Information] > [Cloud Library Sync] and turn it on.

2. Go to [Cloud Library Sync] > [Move to local storage] for tracks uploaded by rekordbox for Mac/Windows.
3. Delete the Collection and all playlists in rekordbox for Mac/Windows.
4. Wait for the Collection and playlists to be deleted on all synchronized devices.
5. The ver. 6 library is now empty. If you want to start over from the ver. 5 library conversion, go to the application menu and select [File] > [Library] > [Import your library from ver.5 (or earlier)].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-12744

Can I pay for a 12-month subscription up-front or pay for more than one month at a time?

Yes, each rekordbox plan offers the option to pay for a year in advance.

Log in here and follow the instructions to do this.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10277

Can I control lighting from a controller?

Yes.

On the PAD EDITOR screen or MIDI assignment screen, you can assign functions such as color changes and strobe flashing patterns to the performance pads and control them from your DJ controller.

For details, please see "LIGHTING mode operation guide".

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4953

Can I buy a license for rekordbox ver. 6?

rekordbox ver. 6 only offers subscription plans. There's no option to purchase a license.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1569

Tell me about the new subscription plans for rekordbox ver. 6.

rekordbox ver. 6 offers 3 paid plans (the Core plan, Creative plan, and Professional plan) and one that's free of charge (Free plan).

You can also add Cloud Options to the Core plan, Creative plan, and Free plan.

Find details of the features available in each plan Compare plans.

You can cancel your subscription at any time.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q60004

Which countries can TIDAL be used in?

For the latest information on countries and regions where TIDAL is available, check out the TIDAL website.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15691

Do you offer discounts for students?

Currently, we don't offer student discounts.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10367

How do I use the lighting function?

Follow the steps below for using the lighting function.

Select LIGHTING mode and assign fixtures.
Analyze phrase of the tracks.
Play the phrase-analyzed tracks in PERFORMANCE mode.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4935

My iTunes Library does not display.

To display your iTunes library on rekordbox, first double-click [iTunes] in the Tree view to open the groups, then select [All Audio]. For an iTunes playlist, open [Playlists] and select the playlist with which to display the library.

*Tracks are not displayed when only [iTunes] is selected.

The settings will vary depending on the computer being used.

For Mac

In the latest version of rekordbox, no settings are required.

For Windows

The iTunes Library may not be always created when using iTunes12.2 and later.

From iTunes, Preferences > Advanced, tick the box of “Share iTunes Library XML with other applications” to enable this function.

Then, please reboot both iTunes and rekordbox after shutting them down.

If the playlist folders are not properly shown, please update rekordbox to Ver. 3.2.2 or later to solve the issue.

The iTunes Library file may not be specified properly. To designate the proper iTunes Library xml file, go to [Preferences] > [Advanced] > [Database] and select the xml file for the iTunes Library.

With rekordbox settings files transferred from a different computer, the iTunes Library file may be changed from iTunesMusicLibrary.xml to iTunesLibrary.xml.

If this is the case with your file, change the above setting to iTunesLibrary.xml.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q325

I already subscribe to a rekordbox plan. Can I use the coupon?

Yes.

To use the coupon, you'll need to cancel your current plan, wait for it to expire, then resubscribe and apply the coupon on the cart page.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-18696

When analyzing tracks, [Vocal] is grayed out and I can’t select it.

This might occur in the following cases.

Free Plan or Core Plan users

You'll need Creative Plan to use Vocal Position Detection and display.

For details on the features available in each plan, see here.

Your computer doesn't meet the system requirements for rekordbox

The system requirements for rekordbox is here.

Windows: To use Vocal Position Detection, you'll need an AVX (Advanced Vector Extensions) compatible CPU. Please check with your computer manufacturer to see if your computer's CPU supports AVX.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600138

What is [Mood]?

The [Mood] is a classification of music based on audio information including tempo, rhythm, kick drum and sound density.

It is classified as HIGH /MID/LOW.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4980

What types of lighting fixtures are supported in LIGHTING mode?

The following DMX-compatible fixtures are supported.

Par Light

Bar Light

Moving Head

Strobe

Spot

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4899

I’ve installed rekordbox ver. 6. Can I use rekordbox ver. 5 on the same computer? /Can I use rekordbox ver. 5 and ver. 6 on the same computer?

You can use rekordbox ver. 5 on the same computer even after installing ver. 6.

However, you can't run ver. 5 and ver. 6 at the same time.

The following restrictions also apply.

To use selected functions in ver. 5, you'll need the relevant license.

Please note: If you already have a ver. 5 license (purchased or bundled), you can continue to use ver. 5. As of April 2020, it will no longer be possible to purchase a new ver. 5 license key.

To use selected functions in ver. 6, you'll need to take out the relevant subscription plan. When you run rekordbox ver. 6 for the first time and convert your library from the old version, all information such as cues, beatgrid, and playlists will be copied over. After this, the libraries of ver. 5 and ver. 6 do not sync. So, from then on, imported tracks and information such as cue points in one version won't be reflected in the other version.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1549

I cannot record audio in PERFORMANCE mode.

In PERFORMANCE mode, you can record Master Out of rekordbox or input audio from Pioneer DJ products.（When you are to record input audio from equipment other than Pioneer DJ products, use recording function in EXPORT mode.）

Check the followings

In case no equipment is connected or equipment other than Pioneer DJ products is connected:

Check the following two settings.

Open [Preferences] > [Audio] > [Audio] and check if a computer built-in speaker is selected.

Open [Preferences] > [Audio] > [Mixer Mode] and check if "Internal" is selected.

In case a Pioneer DJ product is connected:

Open [Preferences] > [Audio] > [Input channels] > [Input Record]. Check if the channel of the connected Pioneer DJ product is selected correctly.

If you use DJM, DDJ-SZ, DDJ-RZ, DDJ-RZX, DDJ-REV7 as external equipment, click the [Setting Utility] button to open the Setting Utility window. Select the [MIXER OUTPUT] tub and select mixer audio output for each channel.

Check if the volume of recording is zero or not.

Adjust the volume by turning the level knob while checking the level meters.

Check if the disk has enough space to save the recorded files.
Check if destination of the recorded files is correctly selected.

Open [Preferences] > [Controller] > [Recordings] > [Recordings] and check [Location of Files].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500322

What are Hardware Unlock devices ?

When you connect a Hardware Unlock device, you can use it to control PERFORMANCE mode without subscribing to a paid plan.

The following devices are Hardware Unlock devices for rekordbox ver. 6:

PERFORMANCE mode control, Recording, Sharing mix, MIDI LEARN, MERGE FX*1, SAMPLE SCRATCH

CDJ-3000
PLX-CRSS12
DJM-V10/V10-LF
DJM-A9
DJM-750MK2/450/250MK2
DJM-S11/S7
euphonia
DDJ-1000/800/400/200
DDJ-FLX10/FLX6-GT/FLX6/FLX4
DDJ-REV5/REV7
DDJ-RZX/RZ/RX/RR/RB/WeGO4
DDJ-XP1/XP2
OPUS-QUAD
OMNIS-DUO
XDJ-XZ/RX3/RX2/RX/RR
INTERFACE 2
RB-DMX1

DVS

PLX-CRSS12
DJM-V10/V10-LF
DJM-A9
DJM-750MK2/450/250MK2
DJM-S11/S7
euphonia
DDJ-RZX/RZ
DDJ-XP1/XP2
INTERFACE 2

MIX POINT LINK

DDJ-FLX10

Video

DDJ-RZX

Sampler Sequence Saving

DDJ-RZX/RZ/RX/RR

DJM EFFECTS(PING PONG, HELIX, VINYL BRAKE)

XDJ-RX3

DJM EFFECTS(STRETCH)

DDJ-FLX10

*1 The external mixer mode is not supported.

(List correct as of Mar. 2024)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q1525

I cannot register my product on pioneerdj.com. I am unable to log in?

Depending on the country you have selected, if you are unable to log in to pioneerdj.com.

Please Log in here to register your products.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-18608

Auto Upload isn’t enabled, even though the function is enabled on a playlist on another computer/mobile device. Why not?

If your version of rekordbox doesn't support Auto Upload, it won't be enabled and the playlist will work in the usual way.

Update rekordbox to the latest version to enable Auto Upload.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-12905

Can I play Beatsource Streaming tracks on rekordbox even in an offline environment?

Yes. Select your desired tracks from the track list in the Beatsource category of the tree view and store them to rekordbox by choosing [Store Offline] to play them in an offline environment.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-12877

When I edited [Macro] for a track using [MACRO EDITOR], can I change [Scene] or switch [Bank] ?

Yes. However, please note that your edit work on the [Macro] will be discarded.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4999

When using Cloud Library Sync, rekordbox responds slow.

If you're synchronizing a lot of data using Cloud Library Sync, rekordbox may respond slow depending on your computer and network environment.
In this case, pausing sync may solve the issue.

- To pause sync

Right-click the Cloud Library Sync icon that appears in the system tray on Windows or in the menu bar on Mac and select [Pause sync].

Changes made in rekordbox library after you pause sync will not be synchronized to rekordbox on other devices until you restart sync.

- To restart sync

Right-click the Cloud Library Sync icon that appears in the system tray on Windows or in the menu bar on Mac and select [Start sync].

Even if you pause sync, synchronization will start when you relaunch Windows/Mac.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600144

Why doesn’t rekordbox show some of the tracks displayed on a streaming service’s website or app?

The use of certain tracks on streaming services by third parties is restricted due to copyright holders' intentions or other reasons.

Tracks like these don't show up in rekordbox.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-12935

I’m having problems syncing to my Dropbox account. What should I do?

Check if you're logged into your Dropbox account in the rekordbox preferences.

Next, make sure the account you're logged into on the Dropbox desktop application matches the Dropbox account you're logged into within rekordbox.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10185

Can I have more than one DMX assignment ?

Yes. By using [Venue], you can have multiple DMX assignments.

You can select the [Venue] you want to perform at [Preferences] > [Lighting].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4917

What is DMX Direct Control?

This feature enables you to send DMX signals to preset DMX channels independently from any automatic lighting effects controlled by rekordbox.

You can even manually turn on and off lighting fixtures that aren't supported by rekordbox.

For details, see the LIGHTING mode operation guide.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4752

Where can I download rekordbox ver. 5?

Rekordbox ver. 5 can be downloaded here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2120

Will my rekordbox ver. 5 subscription automatically carry over to ver. 6?

We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.

Check the features and prices for each plan and choose a plan for ver. 6. If you no longer need your ver. 5 subscription plan, cancel it.

You can compare the features of each new plan here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1891

I have a rekordbox ver. 5 subscription. What do I need to do to use ver. 6?

We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.

Check the features and prices for each plan and choose a plan for ver. 6.

If you no longer need your ver. 5 subscription plan, cancel it. Click here to visit the relevant page.

You can compare the features included in each new plan here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q1508

When I log into TIDAL, the login window doesn’t display properly in my web browser. Why not?

You may be using a browser that's not supported by TIDAL.

Check the list of browsers that TIDAL supports and set one of those as your default browser.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15695

After updating the rekordbox to ver. 6, playlists which were being synchronized using the SYNC MANAGER were deleted from a device.

In case playlists are being configured to be synchronized with a device using the SYNC MANAGER, the setting for synchronization is reset if the rekordbox is updated to ver. 6.

Please configure the device again on the SYNC MANAGER after updating.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600058

The lighting fixture I want to use is not supported in LIGHTING mode. What can I do?

If the lighting fixture is not supported,

Select the LIGHTING mode.
Open [FIXTURE LIBRARY] screen and click [+] button on the right. You can request addition via our Forum. Please note that we cannot guarantee that you can add any fixtures as you wish.（Please see LIGHTING mode Operation Guide for details.）

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500269

I bought a piece of DJ equipment but a rekordbox dj license key wasn’t included. Can I control ver. 5 PERFORMANCE mode with this DJ equipment? And can I use the DVS/Video/RMX EFFECTS/Lyric features?

If you don't have a rekordbox ver. 5 license key, you can't control ver. 5 PERFORMANCE mode. Also, you can't use the DVS/Video/RMX EFFECTS/Lyric features.

Although you can't use ver. 5, you can control rekordbox ver. 6 PERFORMANCE mode and use the DVS/Video/RMX EFFECTS/Lyric features if you start a subscription plan.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2191

Where can I check the license information for rekordbox ver. 5?

Visit My Page on the rekordbox.com.

rekordbox ver. 5 licenses won't appear until they've been activated.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2071

How can I change my credit card for my subscription?

You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2024

I have a rekordbox ver. 5 subscription. Can I continue using ver. 5?

Yes. You can continue using rekordbox ver. 5 with your existing subscription.

Please note: As of April 2020 it isn't possible to start a new ver. 5 subscription.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1592

I want to use previous rekordbox ver. 6.

You can download it from the following links.

ver. 6.8.5

ver. 6.8.4

ver. 6.8.2

ver. 6.8.1

ver. 6.8.0

ver. 6.7.7

ver. 6.7.6

ver. 6.7.5

ver. 6.7.4

ver. 6.7.3

ver. 6.7.2

ver. 6.7.1

ver. 6.7.0

ver. 6.6.11

ver. 6.6.10

ver. 6.6.9

ver. 6.6.8

ver. 6.6.7

ver. 6.6.5

ver. 6.6.4

* Essential update for rekordbox ver. 6 Core/Creative/Professional Plan users

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600141

I used my coupon to start a subscription plan, but then canceled the plan. Can I use the same coupon to resubscribe?

The coupon code can only be used once.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-18670

I cannot record audio in EXPORT mode.

In EXPORT mode, only audio input from external equipment can be recorded. (To record of Master Out of rekordbox, please use recording function in PERFORMANCE mode.)

Please check the followings:

Is the version of rekordbox 4.2.1 or later?
Is your computer connected to external equipment via a USB cable?
Open [Preferences] > [Audio] > [Audio] to check external equipment is selected from the menu.
Open [Preferences] > [Audio] > [Input channels] > [Input Record] to check external equipment is selected correctly from the menu.

When using a DJM as external equipment, click the [Setting Utility] to open the Setting Utility window. Select [MIXER OUTPUT] tab and select mixer audio output for each channel.

Check if the volume of recording is zero or not?
Adjust the volume by turning the level knob while checking the level meters.

Check if the disk has enough space to save the recorded files.
Check if destination of the recorded files is correctly selected.
Open [Preferences] > [Advanced] > [Recordings] > [Recordings] and check [Location of Files].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500323

Is internet connection required to use the LIGHTING mode?

Yes. Internet connection is required to download/upload Fixture Library and preset scenes.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4869

How can I find if the lighting fixtures are supported in LIGHTING mode?

See LIGHTING mode > FIXTURE LIBRARY screen and check them.

If not, check here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q700011

Is there a risk I’ll lose all my music by unsubscribing from rekordbox ver. 5 and downloading rekordbox ver. 6?

No. But you'll first need to convert the library you used with rekordbox ver. 5 to use it with ver. 6.

If rekordbox ver. 5 (or earlier) is installed on your computer, you'll see a button to begin the library conversion when you start rekordbox ver. 6 for the first time. Follow the on-screen instructions to start converting your library.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10141

I exported tracks of iTunes Playlist to USB/SD device using rekordbox ver. 5, then edited the track data (cues, beatgrid, ratings) on a DJ player. Can I use [Update Collection] of rekordbox ver. 6 to get the edited track data back to my collection?

You cannot use [Update Collection] of ver. 6 for the tracks exported using ver. 5 (iTunes Playlist).

Please perform [Update Collection] on ver. 5 before using them on ver. 6.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600057

The sound of the recorded file is distorted.

The volume level of recording may be too high.

Turn the recording level knob. Adjust the recording level maximum to the level in which not all the meters hitting red.

Record again.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500321

Are Scenes preset?

Yes.

The Scenes are preset.

You can also edit them or create new ones.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4944

After uploading a track via rekordbox, I can’t play the track with the iTunes/Apple Music app.

If [Move] is selected when uploading tracks, the tracks will move from the original folder to the Dropbox folder.

As a result, the tracks in the folder that the iTunes/Apple Music app refers to are deleted and can't be played.

To upload a track and keep it in the folder that the iTunes/Apple Music app refers to, select [Copy]. You can switch this setting in [Preferences] > [Advanced] > [Library Sync].

If you've already moved a track to a Dropbox folder, you can return it to the previous folder by selecting [Cloud Library Sync] > [Move to local storage] in the context menu.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4677

Are there any potential copyright related issues with playing tracks from a streaming service in a public place or club?

This depends on your contract with the streaming service, as well as on the copyright laws of each country and international conventions.

Please contact each service for details.

SoundCloud

Beatport

Beatsource (ver. 6 supports)

TIDAL (ver. 6 supports)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502600

My credit card was declined.

Please check Digital River's FAQ.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2013

Can I use all the features in PERFORMANCE mode with the Free plan?

The following features are displayed on-screen but can't be used with the Free plan (or the features are available but with limited use). Please note that you can't control rekordbox via connected DJ equipment when using the Free plan.

Recording
Sharing mixes
Sampler Sequence Saving
MIDI Learn
Video output (Caution messages are displayed on the external monitor.)
Lyric (When the number of characters exceeds the limit of 150, *** is displayed.)
DVS (REL mode and ABS mode aren't available.)
Cloud Library Sync (It's impossible to sync your entire rekordbox library, but you can sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.)
rekordbox CloudDirectPlay (You can use up to 10 tracks that can be added to [Trial playlist - Cloud Library Sync],but not the entire library)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1822

Can I view my rekordbox billing history or monthly invoices?

When payment is complete, an invoice will be sent to the email address you registered on the cart page during your purchase.

You can also view the history of the plan you're currently subscribed to on the PLAN tab of MY PAGE in the rekordbox desktop application.

However, the history that shows the Cloud Option being added to the Core plan and Creative plan will not be displayed.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10330

When I synced multiple devices using Cloud Library Sync, the same track showed up twice in the track list.

You can select [Tracks stored on the computer] or [Tracks stored on other devices] in the Cloud column to remove unwanted tracks by filtering them.
Syncing the same track on multiple devices with Cloud Library Sync after importing the same track on each device results in duplication. You can determine which device the track is from by filtering by [Tracks stored on the computer] or [Tracks stored on other devices] in the cloud column. Then you can delete the tracks you don't want.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-12724

The rekordbox [LINK] button does not show up when I connect my computer to the CDJ/XDJ with a LAN cable.

PRO DJ LINK works when rekordbox is in EXPORT mode. (It does not work in PERFORMANCE mode.)

Depending on the security software used on your computer and its operating system settings, it may not be possible to establish a PRO DJ LINK connection. If this occurs, it will be necessary to check your settings for the following four programs to ensure that they are not blocked:
- rekordbox program file
- ProDJ Link System Manager
- ProDJ Link NFS Server
- edb_streamd
check "Windows Firewall settings"
PRO DJ LINK may fail to run properly if your computer is connected to multiple networks as the networks (wired LAN, wireless, etc.) may interfere with each other. If this is the case with your computer, you can resolve the issue by disabling networks not used by PRO DJ LINK or set the network precedence properly to favor the network used.
PRO DJ LINK may fail to run properly if the Port used by rekordbox for PRO DJ LINK is being used by another application (NSF server, etc.). To resolve this issue, close the application or service being used and then try again.
PRO DJ LINK may fail to run properly if Internet Sharing is enabled. If this is the case, disable Internet Sharing and then try again.
When there is a router connected on the network used by PRO DJ LINK, the network may fail to be established properly depending on the order in which connected devices are powered on. Either first turn on the power to the router and then connect the device, or disconnect the router.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500302

What is Scene?

The Scene is lighting effects settings composed of multiple different lighting fixtures.

Up to 16 kinds of lighting effects information can be saved in one Scene.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4962

What is Fixture Library?

The Fixture Library is the list of fixture profiles including manufacturers, models, DMX channels, categories, etc. provided by AtlaBase Ltd.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4879

What is SoundCloud Go+/DJ?

SoundCloud Go+/DJ is a subscription streaming service that DJs can use to access the SoundCloud music catalog.

A separate signing up is required to use this service.

For details, refer to the SoundCloud website.

Click here for the SoundCloud FAQ page.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502607

I’ve updated rekordbox to ver. 6, but I want to return to ver. 5. How can I do that?

You can use rekordbox ver. 5 by following these steps:

Windows:

Install ver. 5 again.
Double-click the rekordbox icon on the desktop.

Mac:

Use Finder to select [Applications], then click the [rekordbox 5] folder.
Double-click rekordbox. app.

Your ver. 5 library will be unchanged since you converted it for use with ver. 6. New cue information or tracks you've imported to ver. 6 won't be included in your ver. 5 library.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2202

I have a rekordbox ver. 5 subscription. I want to subscribe to both ver. 5 and ver. 6. How can I do this?

To use rekordbox ver. 6, you'll need to subscribe separately.

If you already have a subscription for ver. 5, you can continue with it.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2084

Can I use a rekordbox ver. 6 subscription plan on more than one computer?

Yes, you can use multiple computers under a single rekordbox ver. 6 subscription plan.

Log in with the account details you used for the subscription plan and activate the additional computers.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1634

Are trial subscriptions available for the streaming services?

Yes.

Each streaming service offers a trial subscription. (As of Nov. 2021)

For the latest information, refer to the website of each service.

SoundCloud

Beatport

Beatsource (ver. 6 supports)

TIDAL (ver. 6 supports)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502601

I have a rekordbox dj license key but I can’t activate rekordbox ver. 6 with it.

You can't activate rekordbox ver. 6 using a rekordbox dj license key. You'll need to start a subscription plan for ver. 6 if you want to use the latest version of the application.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2096

Which features are available in each subscription plan?

See details of the features available in each plan here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1537

The DJ equipment I am using is not listed in the compatible DJ units on rekordbox.com.

Some products that have been discontinued for a long time may no longer be supported by rekordbox. The following DJ equipment is not guaranteed to work.

Examples of equipment no longer supported by rekordbox

DDJ-RB
DDJ-RR
DDJ-RX
DDJ-RZ
DDJ-XP1
XDJ-R1

*DDJ-RZX is not compatible with rekordbox ver. 7.
Please use rekordbox ver. 6. You can download rekordbox ver. 6 from the archive.

For the latest information, please refer Compatible DJ units page.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-76265

Can I play TIDAL tracks with rekordbox when I’m offline?

Due to TIDAL restrictions, it's not possible to play TIDAL tracks when you're offline.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15813

What is the color of the waveform (BLUE/RGB/3Band) that can be displayed on the hardware display?

The color of the waveform that can be displayed depends on the model.

BLUE/RGB/3Band

CDJ-3000
DDJ-FLX10
DDJ-REV7
DDJ-RZX
OPUS-QUAD
OMNIS-DUO
XDJ-RX3

BLUE/RGB

CDJ-TOUR1/2000NXS2
XDJ-1000MK2
XDJ-XZ/RX2/RR
DDJ-1000/800　*1
DJM-S11　*1

BLUE

CDJ-2000NXS/900NXS
XDJ-1000/700
XDJ-RX

*1 For this DDJ/DJM series, the color of the waveform can be changed in the [Preferences] of rekordbox.When set to 3Band, the color of the waveform is displayed in BLUE.

(List correct as of Mar. 2024)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-16950

What DJ equipment can automatically select decks for lighting in PERFORMANCE mode?

Connect the DJ equipment and PC/Mac with a USB cable, and check [Preferences] > [Audio] > [Mixer Mode] (in PERFORMANCE mode).

If your DJ equipment supports internal mixer mode, automatic deck selection is available when [Internal] is selected.
If your DJ equipment supports external mixer mode, automatic deck selection is available only on the following models when [External] is selected.

DJM-V10*
DJM-TOUR1
DJM-A9
DJM-900NXS2
DJM-750MK2
DJM-450
DJM-250MK2
DJM-S11
DJM-S9
DJM-S7
euphonia
DDJ-SZ
OPUS-QUAD
XDJ-XZ

*NOTE: The DJM-V10-LF does not support this automatic deck selection feature. If the auto mode does not work as expected, please select the deck manually.

(As of March 2024)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600149

What is [Use FX1 and FX2 as FX SEND/RETURN] of [BEAT FX] in PERFORMANCE mode? ([Preferences] > [Controller] tab > [Effect] tab)

This is shown only when an FX SEND/RETURN compatible DJ equipment*1 is connected and selected as the audio device.

When you select this option, FX (e.g. ECHO or REVERB) tails can be heard even after pulling the channel fader of the mixer all the way down.
Please note that FX1 and FX2 must be set to the same mixer channel in this case.
This is because both of the FX1 and FX2 are routed to [FX SEND/FX RETURN] audio routing of the mixer.

When you unselect this option, the FX1 and FX2 are independently routed to the internal audio routing of rekordbox.
Therefore you can set the FX1 and FX2 to separate mixer channels.
However, FX tails can NOT be heard even after pulling the channel fader of the mixer all the way down.

*1 FX SEND/RETURN compatible DJ equipment:

DJM-V10
DJM-TOUR1
DJM-A9
DJM-900NXS2
DJM-750MK2
DJM-450
DJM-250MK2
euphonia
XDJ-XZ

(List correct as of March 2024)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600180

Which of the DJ units are compatible with rekordbox CloudDirectPlay?

You can use rekordbox CloudDirectPlay with the following compatible DJ units:

CDJ-3000
OPUS-QUAD
OMNIS-DUO

(As of Jan. 2024)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600150

Which DJ equipment supports exFAT?

The following DJ equipment supports exFAT.

CDJ-3000
OPUS-QUAD
OMNIS-DUO
XDJ-XZ
XDJ-RX3

As of Jan. 2024.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600156

Can playlists displayed on a streaming service’s website or app be edited on rekordbox?

Yes, playlists on the following streaming services can be edited.

Sound Cloud

(As of December 2023)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600195

What is Library Sync?

Library Sync enables you to prepare tracks for your DJ performance using the same library on different devices which are logged into the same AlphaTheta account.

There are 2 types of Library Sync: Mobile Library Sync and Cloud Library Sync.

Please see the links below to find out more.

Mobile Library Sync: here.

Cloud Library Sync: here.

You can use Library Sync with rekordbox for Mac/Windows (ver. 6 or later) and rekordbox for iOS/Android (ver. 3 or later).

https://rekordbox.com/en/support/faq/rekordbox6/#faq-39501

I haven’t received the AlphaTheta account confirmation e-mail.

If you didn't receive the AlphaTheta account confirmation e-mail, there's a possibility that you entered a wrong e-mail address or the confirmation e-mail ended up in the “spam folder”, etc.

* When you are using Gmail, right-click on the confirmation e-mail in your "spam folder" and click "not spam".

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600153

My library doesn’t sync between computers and mobile devices.

Check if any of the following applies:

Devices are logged into different AlphaTheta accounts.

Use the same AlphaTheta account on all your devices.
You can check which AlphaTheta account you're using on each device as follows:
rekordbox for Mac/Windows: MY PAGE
rekordbox for iOS/Android: [Settings] > [Account Information]

Cloud Library Sync is turned off.

rekordbox for Mac/Windows: On MY PAGE, open the [CLOUD] tab and turn on [Sync library to another device].
rekordbox for iOS/Android: Open [Settings] > [Account Information] and turn on [Cloud Library Sync].

You're using LINK EXPORT mode.

Libraries can't be synced when you're using LINK EXPORT mode.
When you finish using LINK EXPORT mode, the library will resume syncing.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-38428

My USB storage device or SD card was already authenticated with another AlphaTheta account in rekordbox CloudDirectPlay so I can’t authenticate it. What should I do?

If your USB storage device or SD card is authenticated with another AlphaTheta account, you'll need to cancel the authentication using one of the following methods.

If you have multiple accounts: Switch the account to the account that authenticated the device, then cancel the authentication.
If the account belongs to someone else: Ask the person to cancel the authentication.
Back up the contents of the USB storage device or SD card, then format it.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-34883

What do I need to start using rekordbox CloudDirectPlay?

You will need the following listed below:

An authentication device (USB storage device or SD memory card) .
A subscription for the Creative, Professional plan, or Cloud Option.
rekordbox for Mac / Windows (ver. 6.8.0 or later).
Cloud Library Sync turned on.
A Dropbox account, logged in.

Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page for how to use rekordbox CloudDirectPlay.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-34849

What is Cloud Library Sync?

You can use Cloud Library Sync to sync your library on the cloud with the libraries on your computers and mobile devices.

Upload tracks and videos to the cloud, then you can play them on other devices as well.

For example, you can seamlessly use the same library on the computer you use for music production and the laptop you use for DJing. You can also prepare tracks for DJing using a mobile device when you're on the move.

Here are the differences depending on the plan you chose to use.

Free or Core plan

You can upload and sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.
Please note: The entire library will not be synchronized.

Creative plan

The entire library can be synchronized.
You can select individual playlists and tracks to then upload them to the cloud.
This will depend on the Dropbox plan you're using for storage capacity when uploading files.

Professional plan

The entire library can be synchronized.
You can either select individual playlists and tracks to upload to the cloud, or automatically upload all your files.
You can also automatically upload up to 5 TB worth of files on your Dropbox account.

Cloud Option

The entire library can be synchronized if you add the Cloud Option to the Free plan, Core plan, or Creative plan.
You can make selections by playlist and track, and upload them to the cloud.
You can also automatically upload up to 1 TB worth of files on your Dropbox account.

See here for information on the Synchronization methods for the Creative plan and Professional plan.

To find out more information, watch the Cloud Library Sync tutorial video, click here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600155

I started a paid subscription plan. How do I start using the features included with the plan?

You need to activate your computer.

In rekordbox for Mac/Windows, open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

For Professional plan/Cloud Option users:

Update rekordbox for Mac/Windows to ver. 6.8.0 or later.
To use rekordbox Cloud Storage 5TB powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox, follow the instructions here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26465

If I change my Dropbox account in the Professional DJ team/Cloud Option DJ team, or if I cancel my rekordbox Professional plan/Cloud Option or change to another plan, what will happen to my old Professional DJ team/Cloud Option DJ team account and the data registered in the account?

You'll still be able to use your Dropbox account that was previously used in the Professional DJ team/Cloud Option DJ team, but your Dropbox account will no longer have 5TB or 1TB storage capacity, and will instead work as a Dropbox Basic account (capacity: up to 2GB).

Previously saved music files won't be deleted even if the total amount exceeds the 2GB limit, but you won't be able to upload any more data.

You can rejoin the Professional DJ team/Cloud Option DJ team with your Dropbox account at any time if you subscribe to the rekordbox Professional plan/Cloud Option.

Find out more here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26432

How can I use rekordbox Cloud Option 1TB powered by Dropbox?

To use the rekordbox Cloud Option 1TB powered by Dropbox feature, you'll need to:

Cloud Option.
Create a Dropbox personal account.
Join the Cloud Option DJ team (from My Page on rekordbox.com)
Upgrade rekordbox to the following versions.

rekordbox for Mac/Windows ver. 6.8.0 or later
rekordbox for iOS ver. 4.1.0 or later
rekordbox for Android ver. 4.1.0 or later

Find out more details here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-53311

How can I use rekordbox Cloud Storage 5TB powered by Dropbox?

To use the rekordbox Cloud Storage 5TB powered by Dropbox feature, you'll need to:

Start a Professional plan subscription.
Create a Dropbox personal account.
Join the Professional DJ team (from My Page on rekordbox.com)

Find out more details here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26387

Can I save files other than music files in rekordbox Cloud Storage 5TB powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox?

Yes, you can store files other than music files, as long as you comply with Dropbox's Terms of Service.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26411

Can I join the Professional DJ team/Cloud Option DJ team if I’m using a paid Dropbox personal plan? If so, what is the fee?

If you join the Professional DJ team/Cloud Option DJ team using a Dropbox account with a paid personal plan, you'll only need to pay for the rekordbox Professional plan/Cloud Option – you won't be charged twice.

When you set up rekordbox Cloud Storage powered by Dropbox, the payment is automatically switched.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26413

After joining the Professional DJ team/Cloud Option DJ team, I can’t change the mail address for my Dropbox account. Why?

To change your email address after joining the Professional DJ team/Cloud Option DJ team, you need to unregister your Dropbox account from the team and change your email address in the settings page of your Dropbox account.

Follow the steps below:

Select Cancel setting and remove your Dropbox account from the team via the Cloud Settings on My Page at rekordbox.com.
Change the email address for your Dropbox account.
Join the team using the Dropbox account again via the Cloud Settings on My Page at rekordbox.com.

Find out more about changing the email address for your Dropbox account here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26419

What Dropbox features will not be available in rekordbox Cloud Storage 5TB powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox?

The following functions in Dropbox business will not be available via the Professional plan/Cloud Option:

Dropbox Paper
Team's shared space
Group

Find out more about the functions provided in Dropbox Business here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26427

I can’t join the Professional DJ team/Cloud Option DJ team. Why?

It's not possible to join the Professional DJ team and Cloud Option DJ team in any of the following cases:

The Dropbox account you are using is a team account.
You created your Dropbox account via "Sign in with Apple ID".

If either of the above applies to you, you'll need to create a new Dropbox personal account. If you're already using Cloud Library Sync, move your music files to the new Dropbox account. Find details here.

If you don't receive an email from Dropbox inviting you to join the Professional DJ team/Cloud Option DJ team, check your spam folder. If you didn't receive the email, you can also receive an invitation to join the Professional DJ team/Cloud Option DJ team from the notifications on the Dropbox website. Find more information on how to check your notifications here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600152

If I join the Professional DJ team or Cloud Option DJ team, will my files be accessible to other team members?

No, other member will not access to the files in your Dropbox folder.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600158

I am using a Dropbox Business team account (Standard or Advanced). Can I use rekordbox Cloud Storage 5TB powered by Dropbox or rekordbox Cloud Option 1TB powered by Dropbox?

If your Dropbox account is a Dropbox Business team account, rekordbox Cloud Storage 5TB powered by Dropbox and rekordbox Cloud Option 1TB powered by Dropbox cannot be used on your account.

If you create a new Dropbox personal account and join Professional DJ team or Cloud Option DJ team, rekordbox Cloud Storage 5TB powered by Dropbox or rekordbox Cloud Option 1TB powered by Dropbox can be used on this new account.

For more information, see here.

Note:

If you switch between 2 Dropbox Business team accounts on the Dropbox Desktop app, each time you log in to an account, all the files saved on the account are downloaded.
Your current Dropbox account type can be viewed on the following page.
https://www.dropbox.com/account/plan
If "Dropbox Business Standard" or "Dropbox Business Advanced" is shown, your account is a Dropbox Business team account.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-36394

If I change my plan, when will the change be applied?

In any of the following cases, the change will be applied immediately:

If you're changing from the Core plan to the Creative or Professional plan
If you're changing from the Creative plan to the Professional plan
if you add the Cloud Option to the Core plan, or Creative plan

In any of the following cases, the change will be applied on the next renewal date:

When you switch between monthly and yearly payment options for the same plan
When you switch from the Creative to Core plan
When you switch from the Professional to the Creative or Core plan
When you cancel the Cloud Option for the Core plan and Creative plan

What's the "next renewal date"?

Suppose you started a plan on the 10th of the month. If you change the plan between the 1st and 9th (inclusive) of a month, the next renewal date is the 10th of the current month.

If you change plans on the 10th or any following day until the end of the month, the renewal date is the 10th of the next month.

For a yearly plan, it will be the same date one year after the start of the subscription (however, if the first contract date is February 29 of a leap year, it will be February 28 of the following year).

For example, if you started a monthly plan on June 15 and you switch to a yearly payment option for the same plan on September 20, the next renewal date will be October 15.

*Disclaimer: renewal dates may differ due to time zone differences, etc.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600057

I have changed from the Cloud Option to the Professional plan (or vice versa). How do I change the Dropbox Business team?

If you change your plan from the Cloud Option to the Professional plan, the Dropbox account that has joined the Cloud Option DJ team will automatically be invited to the Professional DJ team.

If you change your plan from the Professional plan to the Cloud Option, the Dropbox account that has joined the Professional DJ team will automatically be invited to the Cloud Option DJ team when the Professional plan term of validity expires.

In both cases, check for invitation emails from Dropbox and join the team.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-52052

What is rekordbox Cloud Option 1TB powered by Dropbox?

This is a cloud storage service with up to 1 TB of space you can use by adding the Cloud Option.

By adding your Dropbox personal account to the Dropbox Business team (Cloud Option DJ team), you can use up to 1 TB worth of space on the cloud storage.

Using the Cloud Library Sync enables you to upload and save music and video files to the cloud storage.

Music files already saved to the cloud storage with your Dropbox personal account can be used continually by moving your data files to the Cloud Option DJ team.

Find out more details here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-52041

What is the Cloud Option DJ team?

A Dropbox Business team for Cloud Option.

You can use up to 1 TB worth of cloud storage space by entering your Dropbox personal account in the Cloud Option DJ team.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-52047

What kind of payment is applied if I add the Cloud Option while subscribing to the Core plan/Creative plan?

You will first have to make a full payment of the Cloud Option. Afterward, payments for unused days will be refunded.

The maximum rate for refunds is 90%.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-52057

Are there any functional restrictions when using tracks from a streaming service on rekordbox?

The following restrictions apply when using tracks from a streaming service.

EXPORT mode

Tracks cannot be used.

PERFORMANCE mode

The capture function cannot be used.

Tracks cannot be loaded to the sampler deck.

The STEMS (TRACK SEPARATION) function cannot be used onTIDAL tracks.

Common for all modes

The recording function cannot be used. This is due to copyright restrictions set by the streaming services.

Track information cannot be edited.

Music files are not backed up with the backup function.

Cannot be exported to a USB storage device or SD memory card.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-51498

What is the Cloud Analysis?

Cloud Analysis is a service that shortens track analysis time by downloading analyzed information (BPM, BEAT GRID, waveforms, and vocal position) of tracks from the server provided by AlphaTheta.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-50887

What do I need to use Cloud Analysis on DJ equipment?

To use Cloud Analysis on DJ equipment, you must prepare the following environment and settings.

Network connection environment
rekordbox for Mac/Windows ver. 6.6.1 or later.
Authentication device (USB storage device or SD memory card)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600191

How do I use Cloud Analysis on DJ equipment?

When USB storage device or SD memory card authenticated on rekordbox is used, Cloud Analysis becomes available on the compatible DJ equipment.

Prepare them through the following procedure.

Preparing authenticating device

1. Insert an authentication device (USB storage device or SD memory card) into the PC/Mac.
2. Launch rekordbox and open the [CLOUD] tab of [MY PAGE].
3. Turn on [Using device authentication].

Authenticating device

1. Click the [Auth] button to the right of the tree view device name.
  The [Auth] button changes to the "Authenticated icon" when device authentication is complete.
  Click the "Authenticated icon" again to remove the authentication.

Connect authenticated device to DJ equipment and use

1. Connect the authenticated device to DJ equipment.
2. Perform loading and preview operations for an unanalyzed track on DJ equipment.
  The track analysis time can be shortened by transferring analyzed track data identical to cloud, if it exists, to DJ equipment.

Notes

If [Using device authentication] is turned off, all device authentication of the same account will be canceled.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600192

Which DJ equipment is compatible with Cloud Analysis?

Cloud Analysis is compatible with the following DJ equipment.

CDJ-3000 (firmware version 3.11 or later)

(As of October 2023)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600193

Can I use Google Drive for desktop?

Yes, you can.

It is recommended that the "My Drive syncing options" be set to the default setting of "Stream files".

For more details, please refer to the following Google Drive Help.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-50642

What is the Default Cloud Storage?

When logged in to both Dropbox and Google Drive, you can choose only one cloud storage service to upload your tracks to. (You can download tracks from either cloud storage)

You can change the settings at the [CLOUD] tab screen in MY PAGE.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600190

How do I sync tracks imported from a Google Drive folder (to rekordbox) with other computers?

In order to sync tracks with other computers after importing them from the Google Drive folder, upload them from rekordbox to Google Drive.

However, the Google Drive will have duplicated music files; the existing files and files uploaded from rekordbox.

To avoid saving duplicated music files, move the tracks to a local folder on your computer and then import them into [Collection] of rekordbox.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600189

What are the streaming services available in EXPORT mode?

The following services are available.

Beatport Streaming

(as of June 2023)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600188

Even if [CUSTOM1] is selected for [Customize] of TRACK SEPARATION function with DDJ-FLX10, PART ISO (VOCAL) cannot be controlled by operating EQ HI knob.

Update the DDJ-FLX10 firmware and rekordbox versions to the latest versions below.

DDJ-FLX10 firmware version 1.12 or later
rekordbox ver. 6.7.1 or later

Set PART ISO to EQ and MIDI assign to the default state if you've imported and used DDJ-FLX10 TrackSeparaton_Custom1.csv.
* The content customizing the assignment to the hardware on MIDI Learn will be deleted.

Connect DDJ-FLX10 to PC/Mac and activate rekordbox.
Click [MIDI] in the upper part of the screen to open [MIDI setting] window.
Click [DEFAULT] button and click [No] for the dialog "Do you want to save the file you are currently editing?".

MIDI assign PART ISO Inst to EQ HI and PART ISO vocal to EQ MID if you've customized and used MIDI assign.

Connect DDJ-FLX10 to PC/Mac and activate rekordbox.
Click [MIDI] in the upper part of the screen to open [MIDI setting] window.
Select PartISO Inst (Deck1) and PartISO Vocal (Deck1) on MIXER tab and click [DELETE] to delete it once.
Click [ADD] button to add [PartISO Inst] and [PartISO Vocal] to [TrackSeparaton].
When [LEARN] button is ON, select PartISO Inst (Deck1) and operate EQ MID of Channel 1 of DDJ-FLX10 to execute [LEARN].
When [LEARN] button is ON, select PartISO Vocal (Deck1) and operate EQ HI of Channel 1 of DDJ-FLX10 to execute [LEARN].
For Channels 2-4, repeat the steps 3-6.
* For the settings of Channels 2-4, it is necessary to set 2-4 with the pulldown menu of Deck.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600182

I changed the file extension of music files that are registered in the Collection. Will this change be applied to the Collection?

No, for the change to be applied to the Collection, the music files need to be reimported to the Collection after the file extension is changed.
*Because the waveform, time, CUE point, etc. data change when the file extension is modified, data from before this modification cannot be used as is.

Relocate and Auto Relocate also cannot be used when the music files are listed as Missing Files.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-48437

(macOS) How do I stream the DJ Perform screen on OBS when using DDJ-FLX4 and rekordbox?

This explanation is based on the examples of macOS Ventura 13 and OBS Studio 28.1.2 (as of May 2023).

macOS security settings

Go to Settings, open [Privacy & security], and select [Screen Recording].
Turn on OBS.

rekordbox Preferences settings

Open [Audio]tab. For [Audio], select DDJ-FLX4.
Add a checkmark to [Output audio from the computer's built-in speakers and your DJ equipment (PC MASTER OUT).].

For [Output channels], select DDJ-FLX4.

OBS settings

Click File > Settings > Audio.
Select Disabled for all the items under Mic/Auxiliary Audio.

In the Sources window, click the + button (Add source) and select macOS Screen Capture.
Open Properties.

In the Sources window and select macOS Screen Capture.
Open Properties.

Select the following.
Capture Method:Window Capture
Window:rekordbox
*When streaming the rekordbox screen or audio

Note: The OBS streaming operation with rekordbox is not guaranteed for all operating systems.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600186

(Windows) How do I stream the DJ Perform screen on OBS when using DDJ-FLX4 and rekordbox?

rekordbox Preferences settings

Open [Audio]tab. For [Audio], select DDJ-FLX4 WASAPI.
Add a checkmark to [Output audio from the computer's built-in speakers and your DJ equipment (PC MASTER OUT).].

For [Output channels], select DDJ-FLX4 WASAPI.

OBS settings

Click File > Settings > Audio.
Select Default for Desktop Audio and Disabled for all the items under Mic/Auxiliary Audio.

Under Advanced Audio Properties, Desktop audio > Audio Monitoring, select Monitor and Output.

Note: The OBS streaming operation with rekordbox is not guaranteed for all operating systems.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600187

What do I have to set for rekordbox when using Stagehand?

To display an artwork or track title on WAVEFORM screen of Stagehand, it is necessary to set [Track Information] to [Publish].

Carry out the setting in the following method.

To collectively set all tracks to [Publish]
Click [Preferences] > [Advanced]tab > [Others]tab. In [Track Information], click [Publish] button.
If you clear the check box [Do not publish track information when importing tracks into the Collection.], a newly installed track will be also set to [Publish].
To set each track to [Publish]/[Do not publish]
Right-click the column of track list, and then click and select [Publish track information].
The tracks whose check box is set to ON in [Publish track information] column are the tracks set to [Publish].
* Stagehand is the application with which you can remotely carry out confirmation of status, change of setting, and control of DJ equipment.
For details, please refer to the Products page of pioneerdj.com.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-46565

Let me know the procedure for operating MIX POINT LINK function with a mouse.

Example:

Procedure for mixing from track A of Deck 1 to track B of Deck 2.

Set Hot Cues or Memory Cues to the position of MIX POINT preliminarily. To use SYNC function, set BEAT SYNC to ON.
Click MIX POINT LINK panel button of global section to display MIX POINT LINK panel.
Load track A to Deck 1 to replay it. Load track B to Deck 2.
Click the Enlarged Waveform of Deck 1 in MIX OUT selection mode to set the Deck 1 to MIX OUT deck.
Click the marker of Hot Cues/Memory Cues that is displayed on Enlarged Waveform of Deck 1 to set it to MIX POINT (MIX OUT).
Click the Enlarged Waveform of Deck 2 in MIX IN selection mode to set the Deck 2 to MIX IN deck.
Click the marker of Hot Cues/Memory Cues that is displayed on Enlarged Waveform of Deck 2 to set it to MIX POINT (MIX IN).
Press MIX POINT LINK button and set MIX POINT LINK.

If the replay bar of Deck 1 reaches the beginning of Deck 2, the automatic playing starts.

*The MIX POINT set in steps 5 and 7 can also be set by pressing the [MIX POINT SELECT] button on the MIX POINT LINK panel.
*When the Silent is turned on, the tracks in the deck are muted from the start of a track to the Silent end point. To turn on the Silent, select deck 2 in the MIX IN selection mode after step 7 or 8, then turn on the [SILENT on/off] button.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-46548

Let me know how to operate MIX POINT LINK using MIDI LEARN function as hardware.

Example:

Here explains about the operation method referencing the procedure for assigning the button of MIX POINT LINK to the hardware on MIDI LEARN and mixing track A of Deck 1 to track B of Deck 2.

Set Hot Cues or Memory Cues to the position of MIX POINT preliminarily. To use SYNC function, set BEAT SYNC to ON.
In MIX POINT LINK tab of MIDI LEARN, assign [MixPointLink CueSelectBack/Next] button and [MixPointLink Set] button to the hardware on MIDI LEARN.
Load track A to Deck 1 to replay it. Load track B to Deck 2.
Press [MemoryCueCall] button of Deck 2 or the button / pad for which Hot Cues are set and call the starting MIX POINT from the cue point of track B or Hot Cues.
Press [MixPointLink CueSelectBack/Next] button of Deck 2 and select the ending MIX POINT from track A that is currently replayed.
Press [MixPointLink Set] button and set MIX POINT LINK.
If the replay bar of Deck 1 reaches the beginning of Deck 2, the automatic playing starts.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-46546

Is it possible to zoom in/out the waveform on MIX POINT LINK panel?

Yes, it is possible to zoom in/out the waveform.

Put a mouse cursor on the waveform on MIX POINT LINK panel and operate the mouse wheel.

On Mac, click and hold the waveform on the track pad and swipe it up and down to zoom in/out the waveform.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-46540

When connecting some MIDI devices including a DJ controller, MIX POINT LINK function was locked with a key icon and became disabled.

For MIX POINT LINK function, you can try mouse operation only when a MIDI/HID device is not connected.

If you want to use a MIDI/HID device or Keyboard shortcuts, you will need to subscribe to a supported Plan.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-46534

Can MIX POINT LINK function be controlled by DJ equipment?

Yes, it can be controlled by DJ equipment on which MIX POINT LINK function is mounted.

In addition, you can use each function by assigning it to the hardware on MIDI LEARN.

However, it is necessary to subscribe to a supported Plan.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-46530

When loading tracks, a caution “The TRACK SEPARATION function is unavailable since there is not enough free space in the memory.” is displayed.

Check the following.

Does your computer fulfill the environmental requirements of rekordbox?
Check the System Requirements.
Is the buffer size properly adjusted?
The latency (time that elapses before outputting sound after operating this equipment) can be shortened by setting the buffer size small.
If audio dropout occurs, increase the buffer size. However, the latency becomes longer.
Set the minimum buffer size that does not cause audio dropout.
The buffer size can be adjusted by clicking [Preferences] > [Audio]tab > [Buffer size].
* If DJ equipment is connected, refer to the content shown in the operation manual.
Isn't an option for increasing the memory usage for analytical processing activated?
Click [Preferences] > [Extensions]tab > [TRACK SEPARATION]tab > [Memory] and deselect [Increase the memory size of the analysis process].

In addition, carrying out the following may resolve the insufficient memory space, however, change the setting at your own risk.

Uninstall of unused application
Deletion of unnecessary files

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600183

If you use TRACK SEPARATION function, noise occurs.

Check the following.

Does your computer fulfill the environmental requirements of rekordbox?
Check the System Requirements.
Is the buffer size properly adjusted?
The latency (time that elapses before outputting sound after operating this equipment) can be shortened by setting the buffer size small.
If audio dropout occurs, increase the buffer size. However, the latency becomes longer.
Set the minimum buffer size that does not cause audio dropout.
The buffer size can be adjusted by clicking [Preferences] > [Audio]tab > [Buffer size].
* If DJ equipment is connected, refer to the content shown in the operation manual.
Isn't other application operating?
Close applications that are not in use including Web browser, Explorer (Windows) or Finder (Mac), screen saver, and resident software once.
You may be able to decrease the symptom by changing the setting of multithread.
Click [Preferences] > [Extensions]tab > [TRACK SEPARATION]tab > [Multi-thread] and deselect [Apply multi-thread to the analysis process].
You may be able to decrease the symptom by turning OFF the following functions with high processing load.

- Video function
- Lyric function
- MERGE FX

https://rekordbox.com/en/support/faq/rekordbox6/#faq-46492

When a track is loaded to the deck, the following message is displayed and the track cannot be loaded: “Analysis Failed. There is not enough memory available.”

Free up the memory space on the PC/Mac and reload the track again.

Example of how to free up the memory space

Close applications that are not in use.
Close the web browser.
Close Windows Explorer and Mac Finder.

You can check the memory used on your PC/Mac from Task Manager for Windows or Activity Monitor for Mac.

Make sure that your PC/Mac meets the necessary System requirements as well.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-45866

Can all SoundCloud DJ tracks be downloaded offline?

Because the music labels or uploaders of some SoundCloud DJ tracks limit offline downloads, not all tracks can be downloaded offline.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-45861

What are the Cloud Library Sync Synchronization methods in detail?

One Synchronization method is going to MY PAGE and opening the [LIBRARY SYNC] or [CLOUD] tab, then going to [Synchronization method] to select [Synchronize selected music files only] or [Synchronize all music files].

For rekordbox ver. 6.6.9 or later, only these two options can be slected

1. [Synchronize selected music files only] or 2. [Synchronize all music files].

If rekordbox is updated to version 6.6.9 or later and Cloud Library Sync is on, [Synchronize all music files] is selected by default.

* For rekordbox ver. 6.6.8 or earlier, only the setting for synchronizing all the music files is supported.

Synchronize selected music files only

This is the Synchronization method where the API is used to access Dropbox.

The music files you wish to download can be selected out of the music files uploaded to Dropbox.

With this Synchronization method, Dropbox is accessed via the API, so the Dropbox desktop application does not need to be installed.

Using a laptop to save music files on an external storage device can save more storage space in local storage than using the Dropbox desktop application.

Synchronize all music files

This is the Synchronization method using the Dropbox desktop application.

All the music files uploaded to Dropbox are downloaded.

Because uploaded music files are automatically downloaded and kept synchronized, this saves the effort of having to manually synchronize files.

To use this Synchronization method, the Dropbox desktop application must be installed and the Dropbox account must also be logged into.

Auto Upload can be turned on for the music files in the Collection or playlists to be automatically uploaded to Dropbox.

* If subscribed to the Professional plan, [Collection Auto Upload] can be turned on for the automatic upload of the Collection.

* If subscribed to the Creative plan, the playlist [Auto Upload] can be turned on for the automatic upload of the playlists.

If all the files in the Collection are used in playlists, all the files in the Collection can be uploaded automatically.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600166

Can the Dropbox desktop application be used when [Synchronize selected music files only] is selected?

Yes, it can be used.

Please also configure the settings in either of the following ways to avoid copying multiple copies of music files to local storage.

Right-click the rekordbox folder in the Dropbox folder and select [Online-only]

https://help.dropbox.com/en-en/sync/make-files-online-only

Set Dropbox to selective sync so that rekordbox folders are not synchronized (*)
* Do not apply this setting while [Synchronize all music files] is selected. (Since a file conflict occurs and it becomes a missing file)

https://help.dropbox.com/en-en/sync/selective-sync-overview

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600167

How do I choose the Synchronization method for Cloud Library Sync?

One Synchronization method is going to MY PAGE and opening the [CLOUD] tab, then going to [Synchronization method] to select [Synchronize selected music files only] or [Synchronize all music files].

Synchronize selected music files only

When managing tracks on an external storage device or using only the playlists needed on a laptop, [Synchronize selected music files only] is recommended.

Select this setting to use storage space more efficiently.

By downloading the tracks and playlists needed on the DJ player on rekordbox in advance, the DJ player can be played offline in a location without internet connection.

If you wish to use the Dropbox desktop application when this setting is selected, please see the precautions here.

Can the Dropbox desktop application be used when [Synchronize selected music files only] is selected?

Synchronize all music files

To manage all the tracks saved in the storage on a PC/Mac used at home and a PC/Mac used in a studio, etc. and keep them synchronized, [Synchronize all music files] is recommended.

Select this setting if there is enough storage space on each PC/Mac and you wish to maintain the same content on the computers as on Dropbox.

This setting offers the function of linking the Dropbox desktop application and rekordbox.

For details on the Dropbox desktop application, see the information below.

https://www.dropbox.com/install

* A different Synchronization method can be selected for each PC/Mac computer.

E.G.) A desktop computer used in the studio can be set to [Synchronize all music files] while a laptop used for tours is set to [Synchronize selected music files only].

* A Professional plan subscription is required to use [Collection Auto Upload].

* See here for details on the Synchronization methods.

What are the Cloud Library Sync Synchronization methods in detail?

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600165

I found a rekordboxAgent process in Task Manager/Activity Monitor. What kind of process is this?

rekordboxAgent is an application required for the operation of rekordbox ver. 6.

Please refrain from force quitting this application in Task Manager/Activity Monitor, as this can cause issues such as the incorrect operation of rekordbox ver. 6.

rekordboxAgent functions when rekordbox ver. 6 is running, and the rekordbox icon is shown on the taskbar/menu bar.

Even when rekordbox is not running, this application

sends you notifications on rekordbox news,
keeps your Library up-to-date through Cloud Library Sync,

so please use this application as it is.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-44024

What are compatible DJ equipment for MIC section on rekordbox (e.g. 3-band EQ and FX for MIC) ?

When the following DJ equipment is connected, the MIC section (the buttons and knobs) will be shown on the screen.

You can control them using a mouse.

Compatible DJ equipment:

DDJ-FLX10
DDJ-FLX4
DDJ-RR
DDJ-RB
DDJ-WeGO4
DDJ-ERGO
DDJ-1000
DDJ-800

(List correct as of Mar. 2023)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600159

Use third party tools not authorized by AlphaTheta

There have been reports of events such as the corruption of rekordbox libraries due to the use of library management tools not authorized by AlphaTheta Corporation.

We are not responsible for damage to libraries caused by the use of unauthorized tools.

The use of such tools is not advised.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600163

The “Copying music files” dialog appears every time when starting rekordbox. Is there any way to prevent this dialog from appearing?

If there are 50 or more missing files, the "Copying music files" dialog will appear when starting rekordbox.

You can prevent this with the following method.

If the location of the music file has been changed, relocate the music file.

Select [Display All Missing Files] from the [File] menu.

In the [Missing File Manager] window, click the [Auto Relocate] or [Relocate] button.

For details, refer to this FAQ.

If a music file has already been deleted, the missing file will be removed from the collection.

Select [Display All Missing Files] from the [File] menu.

In the [Missing File Manager] window, click the [Delete] button.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-43270

Can I use EDIT mode with the Free or Core plan?

In the Free or Core plan, you can only use the track edit function.

To render edited tracks as audio files, you'll need to subscribe to the Creative plan.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-43252

What is rekordbox CloudDirectPlay?

rekordbox CloudDirectPlay enables you to play tracks from the latest version of your rekordbox library – directly from the cloud – when using Compatible DJ equipment.

Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page for how to use rekordbox CloudDirectPlay.

Note: Free plan and Core plan users can use up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-34843

Exported SD memory cards or USB storage devices could not be recognized by DJ equipment, and tracks are not displayed.

Your device may be formatted in a file system that is not supported by the DJ equipment.

If the file system is exFAT, only these DJ equipment are available.

If you intend to use other DJ equipment, go here, and format to a file system other than exFAT for use.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-38631

Which file system should I format to in order to use SD memory cards and USB storage devices?

File systems supported by rekordbox are the following.

*Go here for DJ equipment that support exFAT.

Refer to the Pioneer DJ support page for SD memory cards and USB storage devices that are available on DJ equipment.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600157

Is there anything else that’s not available in the Free and Core plans?

The following functionalities of DJ equipment that supports rekordbox CloudDirectPlay can't be used with the Free and Core plans.

Search using MY TAG in the Track Filter editing screen of the DJ equipment.
Syncing playlists converted from the Tag List on the DJ equipment with rekordbox library.
Syncing of the DJ equipment's HISTORY with rekordbox library.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-39640

What is Mobile Library Sync?

With Mobile Library Sync you can sync your rekordbox library when your computers and mobile devices are connected to the same Wi-Fi network.

This helps you to seamlessly prepare tracks for DJ performance. For example, you can use your computer at home while using a mobile device on the move.

To watch the Mobile Library Sync tutorial video, click here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600154

I’ve started rekordbox CloudDirectPlay, however sometimes tracks are not appearing on the browse screen and I can’t seem to load tracks. Why is this?

There are 3 possible causes to this issue, as follows:

Cloud Sync is incomplete
If the Cloud Library Sync between rekordbox and the library in the cloud hasn't finished, the track won't be displayed on the browse screen. Wait for the sync to finish, then the track should display.
The track hasn't been uploaded to Dropbox
Only tracks that you've uploaded to Dropbox will be displayed on the browse screen.
If the upload isn't complete, the track can't be loaded.
Upload the tracks you want to use to Dropbox beforehand, then use them once the upload is complete.
You can upload with rekordbox.
Impact of Dropbox maintenance or failure
When Dropbox is undergoing maintenance or experiencing problems, tracks can't be loaded. Try again when Dropbox is back online.
You can check the status of these issues on the Dropbox website.
For details, see dropbox.com.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-38691

I signed up for a monthly subscription plan with a promotional offer and then it changed to an annual plan. Will the promotional offer still apply?

No. Promotional offers do not apply to annual plans.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-37403

I signed up for a monthly subscription plan with a promotional offer and then changed it to another monthly plan. Will the promotional offer still apply?

No. The promotional offer is only applicable to plans that are enrolled during the offer period.

If you change to another plan, the promotional offer will not be applied.

Please note that promotional offers will not be applied even if you sign-up again for the original plan.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-37407

When a major update of rekordbox is released, what happens to the customer support for the previous version?

Our technical support will continue for 6 months after major updates.

After a certain period of time, customer support will be limited for previous versions.

Note: Our technical support refers to technical support for inquiries about specifications, operation methods, and problems. This excludes inquiries about license activation.

Note: The version of rekordbox

The version of rekordbox is described using three numbers shown as below. The numbers that make up a version are referred to as follows:

Example: ver. 6.5.3

6: major version
5: minor version
3: patch level

https://rekordbox.com/en/support/faq/rekordbox6/#faq-37418

When a major update of rekordbox is released, what happens to the old version?

In principle, we do not update the previous versions of rekordbox.

Use the new version if you're using rekordbox with a new OS or new hardware.

You can continue to use the previous version after the update, but over time customer support will be limited for previous versions.

You can continue your subscription with previous versions, but you may not be able to continue due to plan updates.

Note: The version of rekordbox

The version of rekordbox is described using three numbers shown as below. The numbers that make up a version are referred to as follows:

Example: ver. 6.5.3
6: major version
5: minor version
3: patch level

https://rekordbox.com/en/support/faq/rekordbox6/#faq-37413

How do I use rekordbox CloudDirectPlay?

Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page for how to use rekordbox CloudDirectPlay.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-34855

Can I play SoundCloud Go+/DJ tracks on rekordbox even in an offline environment?

It depends on your SoundCloud subscription plan.

SoundCloud Go+: Tracks cannot be played offline.
SoundCloud DJ: Tracks can be played offline if they were stored offline.

For details, please visit the SoundCloud website.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-36636

Is there a storage time limit for SoundCloud DJ offline storage?

If 30 or more days pass after tracks are stored offline without connection to the Internet, these offline tracks are deleted.

However, if the device is connected to the Internet and logged in to SoundCloud on rekordbox while connected to the Internet after a term of 20 days after tracks are stored offline, the time limit for offline storage is reset.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600151

Can the lighting settings be transferred to a different computer?

With rekordbox 6.5.4 or later, the export/import functions can be used to transfer lighting settings to a different computer.

Steps to transferring settings:

On the computer with the lighting settings you wish to transfer, go to the LIGHTING mode [File] menu, select [Library] ＞[Export lighting settings] and save the file.
Copy the file from Step 1 to the computer to which the lighting settings are being transferred.
On the computer to which you are transferring the lighting settings, go to the LIGHTING mode [File] menu, select [Library] ＞[Import lighting settings] and import the file from Step 2.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-35593

Can the lighting settings be backed up?

The lighting settings can be exported/imported with rekordbox 6.5.4 or later.

Go to the LIGHTING mode [File] menu, select [Library] ＞ [Export lighting settings], and save the file.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-35472

What is Dropbox and AlphaTheta corporation’s policy on third-party access to personal files?

For the policy on third-party access to personal files, please see the following link.

Dropbox Terms

rekordbox Software License Agreement

https://rekordbox.com/en/support/faq/rekordbox6/#faq-36225

How do I use the [Automatically retrieve analysis information from the Internet (Beta)] setting?

With this setting, rekordbox users' analyzed track data is stored on the server and reused when the same track is being re-analyzed.

If analyzed track data already exists on the server, users can expect tracks to be analyzed even quicker than before because the server data is downloaded when a track is analyzed.

To use this setting, go to [Preferences] ＞ [Analysis] ＞ [Track Analysis] and turn [Automatically retrieve analysis information from the Internet (Beta)] ON.

*This feature can be used for free on the Beta version, but it is being considered to become a paid plan feature in the future (timing TBD). Personally identifiable information is not collected with this feature.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-35621

What should I do if I lose my USB storage device or SD card that I’ve authenticated for rekordbox CloudDirectPlay?

If you lose your USB storage device or SD card, you can cancel its authentication to prevent unauthorized use by someone else.

If you've lost an authenticated device, follow the steps described in the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page.

*Go to [MY PAGE] > [CLOUD] tab and click [If you've lost an authenticated device].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-34872

I turned on the ON/OFF switch to the right of [Use rekordbox CloudDirectPlay], but the authentication button didn’t appear. Why not?

It may take some time for the authentication button to appear, depending on the number of tracks in your rekordbox library.

See the examples below as a rough guide.

1,000 tracks: about 1 minute.
10,000 tracks: about 5 minutes.

In addition, the authentication button may not be displayed if you are not connected to the Internet.

After connecting to the Internet, reopen Devices of TreeView.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-34865

When I uninstall or upgrade rekordbox, will my backups of Device library still exist?

Yes. Even if you uninstall or upgrade rekordbox, your backups of Device library won't be deleted.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-33687

If I cancel the Professional plan, will my backups of the Device library be deleted?

No. Even if you cancel the Professional plan, your backups of the Device library won't be deleted.

You can use the backup data in the future if you subscribe to the Professional plan again.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26704

Which plan would you recommend for ver. 6?

rekordbox ver. 6 offers 3 subscription plans.

Core plan
Creative plan
Professional plan

The Core plan enables you to connect DJ equipment to control PERFORMANCE mode to enjoy pro-level DJ performances.

The Creative plan includes various features such as EDIT mode, Cloud Library Sync, rekordbox CloudDirectPlay, RMX EFFECTS, Lyric, Video, and vocal position detection and display functions, as well as all the functions available in the Core plan.

The Professional plan includes the Device library backup and Collection Auto Upload features, along with all the functions available in the Creative plan. You can also use unlimited storage capacity in on your Dropbox account at no extra charge.

See details on the features included in each plan here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2131

What is the Device library backup?

With this feature, you can make a backup of your Device library in advance so you can restore it via rekordbox if the USB storage device you exported files to is corrupted or lost.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26505

What do I need to use the Device library backup?

To use the Device library backup, you'll need to satisfy all of the following:

rekordbox for Mac/Windows ver. 6.5.3 or later
Professional plan subscription
Turn on Cloud Library Sync
Subscribe and login* to Dropbox

*Not required if you don't want to save backups of the Device library to the cloud.
Supported services are Dropbox and Google Drive.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26496

Can I restore older backups of my Device library?

No, only the last exported state of the backup is saved for each USB storage device

Older backups will be deleted automatically.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26490

I can’t see the data of my Device library that I backed up to the cloud via another PC/Mac. Why not?

If the backup process doesn't finish properly, the data won't be visible on another PC/Mac.

In this case, make sure Dropbox is completely synced.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26484

I can’t restore my Device library. Why not?

If the file system of the device you lost and that of the new device you want to save the restored files to is not the same, you can't restore them.

Check the file system of the device you want to save the restore data to.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26478

I can’t restore my music files. Why not?

The Device library backup doesn't backup music files themselves.

To restore the data, the same music files on your PC/Mac or in the cloud are copied to the new USB storage device.

If you delete a file or move it to another PC/Mac, that file won't be restored.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26472

Is there anything I should be aware of when using rekordbox Cloud Unlimited powered by Dropbox, the unlimited cloud storage for DJs?

This cloud Service is a service that provides the Customer the Dropbox storage that the Company is authorized to administer.

It is prohibited to conduct acts that disturb other customers, such as occupying the capacity.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26397

What is the Professional DJ team?

The Professional DJ team is a Dropbox Business team for rekordbox Cloud Unlimited powered by Dropbox.

By joining your Dropbox personal account to the Professional DJ team, you can use Dropbox with unlimited storage capacity.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-26393

The keys highlighted with the Traffic Light feature is different from before.

From version 6.5.2, the range of keys to highlighted can be set in [Preferences] > [View] > [Traffic Light].

Select [Related key 2] to set the same setting as the key range of version 6.5.1 or earlier. The initial value is [Related key 3].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-25782

Where do I set the range for keys to be displayed highlighted on Traffic Light?

Perform settings in [Preferences] > [View] > [Traffic Light].

The range of keys can be selected from Same key and Related key 1 - 3.

For example, if the KEY of the loaded track is 2A(Alphanumeric), tracks with the following keys in the library are highlighted.

Same key: 2A
Related key 1: 2A/2B
Related key 2: 2A/2B/1A/3A
Related key 3: 2A/2B/1A/3A/1B/3B

https://rekordbox.com/en/support/faq/rekordbox6/#faq-25754

What do I do to use tracks on the SoundCloud Free DJ Playlist?

They will become available by clicking the [Free] button on the SoundCloud tree. Refer to the SoundCloud website for latest information on supported countries.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-25703

What is Free DJ Playlists of SoundCloud?

Free DJ Playlist of SoundCloud is a playlist that can be used for free without logging in. (However, the number of available playlists is limited.)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-25685

The keys of the tracks I imported to rekordbox are different from the track keys I saw listed on the streaming service.

The track keys provided by streaming services may differ from the keys of tracks that were analyzed during import to rekordbox.

To use the keys provided by streaming services as is, remove the checkmark from the KEY checkbox in the [Track Analysis Settings].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-25380

How can I start using the video function?

To use the video function, access [Preferences] > [Video], then checkmark the [Enable Video Function] checkbox.

However, as functions are limited in the Free plan, caution messages will be displayed on the external monitor.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q19

Do you support SoundCloud Go+/DJ High Quality Streaming?

Supported on version 6.6.0 and later.

High Quality Streaming can be used by accessing [Preferences] > [Advanced] > [Others] > [SoundCloud] and selecting [High Quality 256kbps (AAC)] for [Streaming Audio Quality].

However, [High Quality 256kbps (AAC)] may not be used to play or analyze certain tracks because the AAC format may not be available depending on the track.

In this case, [128kbps (MP3)] will be used to play and analyze the track.

The BeatGrid and CUE points may also need to be reset due to the possibility of the BeatGrid and CUE points shifting when [Streaming Audio Quality] is changed.

r details, see the FAQ.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600147

The BeatGrid and CUE points shifted after changing the [Streaming Audio Quality] for SoundCloud or TIDAL.

When the [Streaming Audio Quality] is changed for [SoundCloud] or [TIDAL] accessed through [Preferences] > [Advanced] > [Others], BeatGrid and CUE points may need to be reset due to the possibility of the BeatGrid and CUE points shifting when [Streaming Audio Quality] is changed.

BeatGrids and phrases

Analyse the tracks.

Tips (How to analyze more than one SoundCloud Go+/DJ or TIDAL track at once)

1. Select [Collection] and click the icon on the [Attribute] column header. The [SoundCloud] or [TIDAL] checkbox can be selected to display only the SoundCloud Go+/DJ or TIDAL tracks.
2. With the tracks selected, select [Analyze Track] from the right-click menu to analyze the tracks.
3. The BeatGrid and phrase positions can also be adjusted and changed manually.

For details, see "[GRID/PHRASE EDIT] panel" in the Instruction Manual.

For CUE points such as Hot Cues and Memory Cues

Delete the CUE points before resetting them.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600146

I forgot my coupon code for the “Special rekordbox offer for CDJ, XDJ, and DJM owners”.

Click here to log in.

You'll find your coupon code.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-18635

When [3Band] is selected in [Preferences] > [Waveform] > [Color], the [Full/Preview Waveform] radio buttons are grayed out and [Full Waveform] cannot be selected.

If [3Band] is selected, [Full/Preview Waveform] is fixed to [Half Waveform].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-16268

Rendering an audio file in EDIT mode takes a long time.

The rendering time will be longer for tracks that have been analyzed dynamically, or if the beatgrid has been partially adjusted using the GRID panel. This is because the tracks beatgrids are no longer static.

You have the option to analyze tracks using Normal analysis, ensuring static beatgrids and faster and the rendering times.

Please be aware that this can compromise the beatgrids accuracy on tracks that actually require dynamic analyzing.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15798

Can I use EDIT mode with the Free or Core plan?

In the Free or Core plan, you can only use the track edit function.

To render edited tracks as audio files, you'll need to subscribe to the Creative or Professional plan.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15700

Which file formats can I render an audio file in?

You can render audio files in the following formats. (Version 6.5.1 and later)

Mac: FLAC, AIFF, WAV, M4A(128, 192, 256kbps)

Windows: FLAC, AIFF, WAV, M4A(128, 192kbps), MP3(128, 192, 256, 320kbps)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15706

Can I create a new audio file by editing multiple tracks?

You can only edit single tracks in EDIT mode.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15711

Can I use projects I saved in EDIT mode during my new features free trial, even after the end of the trial period?

Yes.

If you save projects during the trial period, you can keep using them after the trial has ended even if you don't subscribe to the Creative plan, however you won't be able to render them as audio files.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15809

Can I use audio files that I rendered from EDIT mode during my new features free trial, even after the end of the trial period?

Yes.

If you render audio files during the trial period, you can keep using them after the trial has ended, even if you don't subscribe to the Creative plan.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15803

What is a project?

A project is a record of your track edit.

When you save a project, you can close rekordbox then continue editing the track the next time you launch the application.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15722

Are there any types of files I can’t edit?

You can't edit the following types of files:

Tracks from streaming services
Video files
Copyright-protected music

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15717

What is New feature free trial?

New feature free trial is a free trial that allows you to experience the new features (*1) of rekordox paid plan for a limited period of time without charge. (*2, *3)

For detailed information such as the start/end date of the New feature free trial and the features, we will announce in the information pop-up that appears when rekordbox starts.

(*1) Not all new features in the updated version are covered in the New feature free trial.

(*2) New feature free trial is not always provided for all version updates.

(*3) Your PC/Mac must be connected to the internet to use the trial.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-15675

After I updated rekordbox to ver. 6, [?] is displayed on a track list.

In rekordbox ver. 6, you can choose the new style of waveform [3Band]. However, tracks analyzed by the older version of rekordbox don't have the 3Band data, so the [?] icon appears.

Tracks with the [?] icon can't show the 3Band waveform even if you select [3Band] in [Preferences] > [Display] > [Waveform] > [Colors].

If you export one of these tracks, you won't be able to view the 3Band waveform in [WAVEFORM COLOR] on the CDJ-3000, even if you select [3Band].

To fix the problem, right-click the track and select [Add New Analysis Data] from the context menu.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4787

How can I check the discount period of the coupon code applied on the cart page?

As an example, if you apply a coupon that offers a 6-month discount, the cart page will show that the discount will be applied for the first 5 months of the subscription.

This means that in addition to the payment for the first month, a renewal period of 5 months from the next month – totaling 6 months – will be applied.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600143

“Converting your library” message appears at an unintended time.

Sometimes “Converting your library” message appears at a time other than the first startup of rekordbox ver. 6.

In this case, be sure to select [Exit] and exit rekordbox.

If you select [Convert] or [Empty Library], you may not be able to restore your library.

If this dialog box appears every time you start rekordbox, or if your library has disappeared, please contact us from here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600142

Which countries can Beatsource Streaming be used in?

For the latest news on supported countries, refer to the Beatsource Streaming website.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-12855

What is Beatsource Streaming?

Beatsource Streaming is a subscription streaming service that DJs can use to access the Beatsource music catalog.

You'll need a separate subscription to use this service.

For details, refer to the Beatsource website.

Click here for the Beatsource FAQ page.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-12814

There’s been an issue with payment and my account has been put on hold. How do I get this resolved?

If you have an issue with payment, contact Digital River (https://www.digitalriver.com/shopper-support/).

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10337

When will I be billed? Can I choose the date?

You can't choose the billing date. After your 30-day free trial ends, you'll be billed every month or year on the same date until you cancel your subscription.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10289

Are there any other additional costs with the rekordbox subscription charge?

You'll need to subscribe to a Dropbox plan to save your files if the total amount of the files you're uploading via Cloud Library Sync exceeds the storage capacity of the Dropbox Basic plan. We recommend subscribing to a paid plan so you can upload more tracks to the cloud.

For Professional plan users:

You will not need to sign up to Dropbox separately, as unlimited Dropbox storage capacity is included in the plan price.

For streaming services:

You'll need to sign up for each streaming service separately, regardless of which rekordbox subscription plan you use.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10264

If I sign up for the introductory offer for the Core plan, will I be able to upgrade to the Creative plan at the reduced introductory price?

If you upgrade during the introductory offer period, you'll pay the reduced price.

For example, if you sign up for the Core plan on June 1, 2020 and upgrade to the Creative plan 40 days later (on July 10, 2020), you'll still pay the reduced price.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-10162

Automatic separation of recording (to detect silence between tracks to automatically create a separate file for each one) doesn’t work correctly.

Adjust settings of automatic separation as follows:

Adjust volume level of recording on the REC panel.
Turn the recording level knob. Adjust the recording level to the location not all the meters are hitting red.
Adjust the following settings in Preferences.

- EXPORT mode

[Preferences] > [Advanced] > [Recordings] > [Recordings]

- PERFORMANCE mode

[Preferences] > [Controller] > [Recordings] > [Recordings]

- If the file is not separated:

[Silence Level Threshold]

Move the slider to right to increase the threshold.

[When silence continues for]

Click the drop-down menu to decrease the length of silence.

- If the file is separated beyond necessity:

[Silence Level Threshold]

Move the slider to left to decrease the threshold.

[When silence continues for]

Click the drop-down menu to increase the length of silence.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500320

When I imported recorded files to iTunes, the Tag information I entered when recording was not reflected to iTunes.

The artist name, album title and track title information you entered when recording is written in the recorded file and in your rekordbox library but not in your iTunes library.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500319

I turned off the SYNC button in the DVS RELATIVE mode and moved the Tempo Slider on the turntable (CDJ/XDJ) to the center position (±0%) , but the BPM of the track on the DECK in the RELATIVE mode is not the original BPM.

Hover the mouse over the platter to show [RESET]*. Click [RESET] to return to the original BPM.

*When selecting [2Deck Horizontal] or [4Deck Horizontal], [R] is shown instead of [RESET].

The following procedures will solve the problem.

Turn off the SYNC button on the DECK in the RELATIVE mode.
Move the Tempo Slider on the turntable (CDJ/XDJ) to ±0%.
Switch the DVS mode to INTERNAL, and move the Tempo Slider on the virtual DECK to ±0% using a mouse. (Double-click the Tempo Slider knob, and the slider will move to the ±0% position.)
Switch the DVS mode to RELATIVE.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500315

BeatGrid is not synced even if the SYNC button is turned on in the DVS RELATIVE mode.

In the RELATIVE mode, BeatGrid is not synced. Only BPM is synced.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500316

Can I use Control Vinyl or CD of other manufacturers?

No. We do not support any control vinyl, CD nor control signal WAV data of other manufacturers.

If you use them, they won’t work properly, for example, the marker on the vinyl and the cue point and the playhead positions may not match.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500412

How can I use the DVS feature on multi-players (CDJ, XDJ)?

To use the DVS feature on multi-players (CDJ, XDJ), the control signal exclusive for DVS is needed.

Please download our control signal WAV file

rekordbox_Control_Signal.zip

and burn it on CD-R or save it in USB memory, etc.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q500402

What are video/image file formats supported ?

Supported file formats are as follows:

Video

Extension: avi, mpg, mp4, m4v, mov, qtz

Video format Codec: h.264, mpeg-4, mpeg-2

Resolution: up to 1920 x 1080

Audio format: LPCM (aiff), aac, mp3

Image

Jpeg, png, gif

Note: Some contents may not be reproduced or on certain OS.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502403

Does rekordbox support video files without audio?

You cannot only play video without audio.

You can play such videos in combination with audio files.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502402

Can I use an external monitor or projector to display video ?

Yes. Connect an external monitor to your computer using an HDMI cable, etc. (*Video output from a compatible controller to external monitor, etc. is not supported.)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502401

When I switch [Bank] of [Scene] using [MACRO EDITOR], will they be linked to the track and saved?

Yes. The changes are saved.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-5008

What is [Bank] of [Scene]?

The [Bank] is a variation of [Scene] consisting of

COOL

NATURAL

HOT

SUBTLE

WARM

VIVID

CLUB 1

CLUB 2.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4989

What is [Macro]?

The [Macro] means combination of multiple [Scene].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4971

I can’t perform lighting in sync with tracks that are not phrase-analyzed. How Can I do it?

If tracks are not phrase-analyzed, you cannot perform lighting in sync with the tracks.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4926

What is [Venue]？

The [Venue] is a function that allows you to save DMX channel assignment information (1 universe) of multiple lighting fixtures sets separately according to your needs.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4908

What is LIGHTING mode？

The LIGHTING mode is a mode to assign lighting fixtures and edit lighting scenes.

It has the following screens :

[FIXTURE LIBRARY]: assignment and settings for your lighting fixtures
[MACRO MAPPING]: change linkage between [Scene] and phrases
[MACRO EDITOR]: quickly edit [Scene] to match the flow of the track

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4889

How can I use [Auto Relocate] and [Relocate] to find missing files?

If you've changed the location where you saved a track, the message [File is Missing] is displayed, and you may not be able to play or export the track. (The status column is marked with [!].)

In this case, you can [Auto Relocate] or [Relocate] the track.

[Auto Relocate] searches and relocates files in the folder specified by you in the [Preferences] > [Advanced] > [Database] > [Auto Relocate Search Folders].

[Relocate] enables you to manually specify the location of the file and relocate it.

Follow the instructions in either of the following two ways:

From the application menu

Select [Display All Missing Files] from the [File] menu.

In the [Missing File Manager] window, click the [Auto Relocate] or [Relocate] button.

From the context menu

After selecting the track with [!], right-click to show the context menu and select [Auto Relocate] or [Relocate].

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600162

Do I need to reanalyze tracks to view the 3Band waveform ?

You don't have to reanalyze tracks.

Right-click the track and select [Add New Analysis Data] from a context menu.

Follow the steps below to select [Add New Analysis Data] for the all the tracks of the library.

Click Collection
Click a track list to set the cursor on the track list.
Press [Ctrl+A] to select all tracks.
Right-click and select [Add New Analysis Data] from the context menu.

If the selected track contains a track that already has [3Band] analysis data, the analysis will automatically skip the track.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4808

What is Inflyte?

Inflyte is a music promotion platform.

Promoters and record labels use it to share tracks with DJs so they can play them in their sets.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4763

What is Ambient mode?

This feature enables you to start lighting effects automatically when all tracks have stopped playing.

You can start and stop lighting effects at any time, even during playback.

For details, see the LIGHTING mode operation guide.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4741

Can I control Ableton Link’s BPM via hardware?

When hardware such as a DJ controller is connected, you can't change the BPM of Ableton Link using the TEMPO slider.

To control the BPM via hardware, you have to control the BPM on the Ableton Link subscreen (*1).

To do this, MIDI mapping is needed for the encoder or the button you want to use.

*1 While Ableton Link is turned on, you can right-click the [LINK] button in the global section and choose to show or hide the Ableton Link subscreen.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4732

How do I change the BPM of Ableton Link?

You can change the BPM in the following ways:

Open the Ableton Link subscreen (*1) and use the +/- buttons or the TAP button, enter a BPM value, or drag the BPM display up or down with your mouse.
Use the +/- buttons displayed on the platter or double-click the BPM display and enter a BPM value or drag the BPM display up or down with your mouse.

*1 While Ableton Link is turned on, you can right-click the [LINK] button in the global section and choose to show or hide the Ableton Link subscreen.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4720

How can I sync a track loaded on a deck to Ableton Link’s BPM?

Turn on the [LINK] button in the global section to enable Ableton Link.

Then turn on the [LINK] button on the deck you want to sync with the BPM of Ableton Link. (If Ableton Link is enabled, the decks' [BEAT SYNC] buttons will change to [LINK].)

Please note you can't sync to the BPM of Ableton Link in the following cases:

When the BPM exceeds ±100% of the tempo range.
When REL or ABS mode is set for DVS.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4709

What is Ableton Link?

Ableton Link is a technology that aligns the timing of different devices connected to a local network.

Simply connect to the same network and you can jam with other people using applications and hardware that support Ableton Link.

Anyone can join or exit the jam session freely. And you can simultaneously play or stop multiple applications and/or hardware devices connected via Ableton Link.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4700

Tracks that only exist on other computers or mobile devices are listed in a track list. Can I hide the tracks that can’t be played?

You can hide them using the Cloud column filter.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4690

The track might not have been downloaded.

The track might not have been downloaded to the device you're using.

When [Synchronize selected music files only] is selected for the [Synchronization method]

Use the icons displayed in the [Collection] window to check whether tracks are downloaded.

When [Synchronize all music files] is selected for the [Synchronization method]

Check the status of your Dropbox desktop application.

See here for information on the Synchronization methods.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4668

Track titles are grayed out on my computer and I can’t play them.

When a track title is grayed out, it means the file hasn't been transferred from your other computers/mobile devices. To play the track in rekordbox, you need to transfer it from your other computers/mobile devices in one of the following ways:

File transfer using Mobile Library Sync

1. Connect rekordbox (Mac/Windows) and rekordbox (iOS) to the same Wi-Fi network.
2. In rekordbox (iOS), tap [Settings] > [Connect to rekordbox (Mac/Win)].
3. In rekordbox (Mac/Windows), click [SEARCH MOBILE].
4. Select the track from a track list in rekordbox (Mac/Windows) and right-click to show the context menu. Select [Mobile Library Sync] > [Transfer to this computer].

Using Cloud Library Sync

1. Open the information window and check which device contains the track with the grayed-out title.
2. Upload the track from the device that contains it.

rekordbox (Mac/Windows): Select the track from a track list, right-click and select [Cloud Library Sync] > [Upload] from the context menu.

rekordbox (iOS): Swipe a track to the left, tap [...], and select [Upload to Cloud].

3. Once the track has been uploaded, it will be downloaded automatically by the Dropbox desktop application installed on your computer.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4656

What is Beatport Streaming?

Beatport Streaming is a subscription streaming service that DJs can use to access the Beatport music catalog.

A separate signing up is required to use this service.

For details, refer to the Beatport website.

Click here for the Beatport FAQ page.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502610

Which countries can Beatport Streaming be used in?

For the latest news on supported countries, refer to the Beatport website.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502609

Can I play Beatport Streaming tracks on rekordbox even in an offline environment?

Yes. Select your desired tracks from the track list in the Beatport category of the tree view and store them to the rekordbox by choosing [Store Offline] to play them in an offline environment.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502608

In what countries can SoundCloud Go+ be used?

For the latest news on supported countries, refer to the SoundCloud website.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502606

What types of file formats are used by streaming services?

The file formats used by each streaming service are as follows:

Beatport Streaming: AAC (*1)
Beatsource Streaming: AAC (*1)
SoundCloud Go+: MP3 128 kbps, AAC 256kbps (*2)
SoundCloud DJ: MP3 128 kbps, AAC 256kbps (*3)
TIDAL HiFi: FLAC 44.1 kHz 16 bit, AAC 320 kbps
TIDAL Premium: AAC 320 kbps

(*1) The bitrate varies depending on your subscription plan.

(*2) Supported on version 6.5.1 and later.

(*3) Supported on version 6.6.0 and later.

For more details, check the website of each streaming service.

Beatport Streaming website
Beatsource Streaming website

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q502602

Tell me about the new library in rekordbox ver. 6.

You'll need to convert the library you used with rekordbox ver. 5 (or an earlier version), to use it with ver. 6.

If rekordbox ver. 5 (or earlier) is installed on your computer, you'll see a button to begin the library conversion when you start rekordbox ver. 6 for the first time.

Follow the on-screen instructions to start converting your library.

Please note that the library conversion may take some time and you won't be able to use rekordbox ver. 6 until the conversion has finished.

You can use rekordbox ver. 6 without importing your library from ver. 5 (or earlier). In this case you would use rekordbox with an empty library.

You can also start rekordbox ver. 6 with an empty library, convert your old library from ver. 5 (or earlier), and then import the library to ver. 6 at a later. date Find out how to do this here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q60001

Does my rekordbox ver. 6 library sync with the one from ver. 5 (or earlier)?

Imported tracks and information such as cue points in one version won't be synced with the other version.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1477

After updating to ver. 6, do I have to set cue points and beatgrid information for my tracks again?

No, you don't have to set them again.

When you run ver. 6 for the first time, your current library will be converted for use with ver. 6.

All information in your library, such as cues, beatgrid, and playlists, will be copied over. (Alternatively you can select [File] > [Library] > [Import your library from ver.5 (or earlier)].)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600059

What is Device Library Plus?

This is a new library format created by rekordbox on the USB storage device (or SD card).

DJ equipment supports traditional Device Library formats or the new Device Library Plus formats.

See the "Device Library Plus User’s Guide" for more details.
See here for the supported DJ equipment.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600193

What is MIX POINT LINK function?

This is a function that can execute automatic playing in time at a specific MIX POINT by setting MIX POINT (MIX IN and MIX OUT) and setting MIX POINT LINK.

To activate MIX POINT LINK function, check-mark [Enable MIX POINT LINK Function]. (Click [Preferences] > [Controller]tab > [MIX POINT LINK]tab)

https://rekordbox.com/en/support/faq/rekordbox6/#faq-45849

What is TRACK SEPARATION function?

This is a function for outputting the sound of a track separately in VOCAL part, DRUMS part, and INST part. ACTIVE PART, PART ISO, and PART FX functions are usable.

ACTIVE PART
Each part is output by setting each PART MUTE button of VOCAL/DRUMS/INST displayed at the deck part to ON. If it is set to OFF, each part is muted.
Click [Preferences] > [Extensions] tab > [TRACK SEPARATION] tab > [ACTIVE PART Setting]. You can select [MUTE] or [SOLO].

With [MUTE] setting, output / mute of each part can be controlled.
With [SOLO] setting, output of all parts or output of one part can be controlled.

PART ISO
If you set PART ISO mode button that is displayed at mixer part to ON, the mode shifts to PART ISO mode in which you can adjust the sound volume of each part.
When PART ISO mode is ON, adjust the sound volume of each part with each knob of VOCAL/DRUMS/INST.
PART FX
If you set each PART FX button of VOCAL/DRUMS/INST that is displayed at effect part to ON, it is possible to apply an effect to each part.

To activate TRACK SEPARATION function, check-mark [Enable the Track Separation function] (Click [Preferences] > [Extensions] tab > [TRACK SEPARATION] tab).

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600181

I started rekordbox ver. 6 with an empty library. How can I convert my library from ver. 5 (or earlier) and import it after starting ver. 6?

Go to [File] > [Library] and select [Import your library from ver. 5 (or earlier)].

Follow the on-screen instructions to convert the library.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q60002

Can I convert USB libraries I’ve been using into Device Library Plus?

Yes, you can.

You can convert the traditional Device Library in the USB memory to the Device Library Plus format with rekordbox for Mac/Windows.

If the following dialog box appears when connecting a USB storage device, select [YES] to convert.
Select the device from the Tree View, click [Convert from Device Library] from the Device Library Plus context menu and follow the instructions.

See the "Device Library Plus User’s Guide" for more details.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600170

Can TRACK SEPARATION function be controlled by DJ equipment?

Yes, it can be controlled by DJ equipment on which TRACK SEPARATION function is mounted.

In addition, you can use each function by assigning it to the hardware on MIDI LEARN.

However, it is necessary to subscribe to a supported Plan or connect a HardwareUnlock device.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-45856

Which DJ equipment supports Device Library Plus or the traditional Device Library is unclear.

See here for the supported DJ equipment.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-52580

Can I use both equipment that support Device Library Plus and equipment that support the traditional Device Library in the same way on the same USB memory?

Yes, you can.

You can use them in the same way on each DJ equipment since tracks and playlists are reflected on both libraries when exported to devices.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-54573

I’ve deleted playlists and tracks from Device Library, but they are not deleted from Device Library Plus. How can I delete them from both libraries?

Deleting a playlist or track is reflected only on the library for which the control is performed. Perform deletion controls on both of the libraries.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-54592

The playlist and Histories of the traditional Device Library supporting equipment are not displayed on the Device Library Plus supporting device.

There may be differences between the playlist and Histories of the two libraries.

You can synchronize two libraries with rekordbox for Mac/Windows.

See the "Device Library Plus User’s Guide" for more details.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-54477

The playlist and Histories of the Device Library Plus supporting equipment are not displayed on the traditional Device Library supporting device.

There may be differences between the playlist and Histories of the two libraries.

You can synchronize two libraries with rekordbox for Mac/Windows.

See the "Device Library Plus User’s Guide" for more details.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-54433

If there are differences in the playlists and Histories of the Device Library Plus and the traditional Device Library, how can I synchronize them?

There may be differences between the playlist and Histories of the two libraries.

You can synchronize two libraries with rekordbox for Mac/Windows.

See the "Device Library Plus User’s Guide" for more details.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600194

I’ve edited the Device Library Plus playlist on rekordbox, but the changes are not reflected on the Device Library playlist. How can I reflect the edits on both playlists?

If playlists are created or edited on [Devices] of the tree view, these changes are only reflected on the playlists in the library for which the controls had been performed.

The following control methods are recommended for device playlist editing.

First, edit the playlist on [Playlists] of [Collection].
You can reflect the playlist edits to both libraries by exporting to the device afterward.

To synchronize Device Library Plus and Device Library playlists from the state in which they are different, see the "Device Library Plus User’s Guide" for more details.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-52622

Are there changes in use methods for LINK EXPORT since a new format of Device Library Plus was added?

No, there aren't.

In the same way as before, you have access to LINK EXPORT.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-54368

How many computers/mobile devices can be activated with a single subscription plan?

The maximum number of computers/mobile devices you can activate with a single subscription plan is:

Core plan: 3
Creative plan: 4
Professional plan: 8
Free plan + Cloud Option: 3

*You must log in with the account you used to start the subscription.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1650

I’ve started a subscription plan for rekordbox ver. 6, but I can’t use any ver. 6 features.

You need to activate your computer on My Page in rekordbox.

Click [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1668

I don’t know how to activate or deactivate my computer for use with my rekordbox ver. 6 subscription plan.

You can activate/deactivate your computer on My Page in rekordbox.

Activate:

Click [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

Deactivate:

Click [MY PAGE] and turn off the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1679

I had several subscriptions for rekordbox ver. 5. Can I have multiple subscription plans for ver. 6?

In rekordbox ver. 6, each account can have one subscription only. If you want to sign up for multiple subscriptions, you'll need to create a separate account for each one.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1697

If I start a subscription plan, which features can I use in rekordbox for iOS/Android?

The following features are available in rekordbox for iOS/Android when you start a subscription plan.

rekordbox for iOS/Android ver. 3 or later

Core plan: All functions are available in the Free plan.
Creative plan: Cloud Library Sync feature has no functional limitation.
Professional plan: Cloud Library Sync feature has no functional limitation. With unlimited cloud storage space, along with the automatic file upload feature, you can manage all your tracks and libraries in the cloud.

See details about the Cloud Library Sync at Features and FAQ.

rekordbox for iOS ver. 2.4.0.6. or earlier

No subscription plans available.

rekordbox for Android ver. 1.7.3.1 or earlier

No subscription plans available.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1708

I deactivated my computer to cancel my subscription plan, but the payments have continued. What should I do?

Deactivating a device does not cancel your subscription. If you want to end your subscription, please follow the cancellation procedure.

See details on how to cancel your subscription here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-9868

Can I convert my rekordbox ver. 6 library to a ver. 5 library?

It's not possible to convert a rekordbox ver. 6 library to a ver. 5 library.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1718

Can I use rekordbox without a ver. 6 subscription plan?

You can use rekordbox ver. 6 without a subscription.However, the available features vary depending on how you use the software and what kind of DJ equipment you connect.

When using EXPORT mode

No subscription is needed.

Available features:

Track management, track import to USB devices, LINK Export, recording, and more.

When using PERFORMANCE mode

A paid subscription plan is needed to control ver. 6 PERFORMANCE mode via DJ equipment.*1

In this mode, you can perform DJ mixes. The DVS, Video, RMX EFFECTS, and Lyric features are available depending on the subscription plan you choose.

Even if you don't have a subscription, you can use some features in PERFORMANCE mode.*2

*1 A subscription isn't needed when a ver. 6 Hardware Unlock device is connected.

*2 You can use your computer for DJ/video mixes if you don't have a subscription.

See details of the features included in each plan here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1745

Are there Plus Packs that add features to rekordbox ver. 6?

rekordbox ver. 6 doesn't have Plus Packs (additional features).

Additional features provided by ver. 5 Plus Packs are included in ver. 6 paid subscription plans.

Core plan

DVS function

Creative plan

DVS function, Video function, RMX EFFECTS, and Lyric function

See details of the features included in each plan here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1754

I have multiple AlphaTheta accounts. Can I switch between them?

You can switch between accounts on My Page in rekordbox.

Click [MY PAGE] and select [Switch Account] from the pull-down menu of email addresses in the top right corner of the screen.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1763

If I’m using a rekordbox ver. 6 subscription plan, can I keep using it even if I switch to a different account that I don’t have a subscription with?

The subscription plan is associated with the account you signed up with. If you switch to another account, you'll also switch to that account's subscription plan. So, you won't be able to use your subscription plan if you switch to an account that doesn't have a subscription.

If you switch to an account that has no subscription plan associated, you can use the rekordbox Free plan. Free plan includes EXPORT mode and selected features in PERFORMANCE mode.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1775

If I deactivate my computer/mobile device, will my subscription be cancelled?

Your subscription plan won't be cancelled and you'll continue to be billed as usual.

Even after deactivating your computer/mobile device, you can keep using rekordbox via the Free plan on the same computer/mobile device.

Free plan includes EXPORT mode and selected features in PERFORMANCE mode.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1786

What do you mean by, “Some functions are limited” for PERFORMANCE mode in the Free and Core plans?

Use of the following features is limited with these plans:

Video function
Caution messages are displayed on the external monitor.
Lyric function
When the number of characters exceeds the limit of 150, *** is displayed.
Cloud Library Sync
It's impossible to sync your entire rekordbox library, but you can sync up to 10 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.
rekordbox CloudDirectPlay
You can use up to 10 tracks that can be added to [Trial playlist - Cloud Library Sync], but not the entire library.
RMX EFFECTS
When a MIDI/HID device is connected, the function is locked and unavailable*1.
Also, RMX EFFECTS FX cannot be turned on/off with keyboard shortcuts.
*1 Except when a MIDI/HID device other than a Hardware Unlock device is connected under the Free plan
MIX POINT LINK
When a MIDI/HID device is connected, the function is locked and unavailable*2.
Also MIX POINT LINK feature cannot be used with keyboard shortcuts.
*2 Except when a Hardware Unlock device for MIX POINT LINK is connected, or when a MIDI/HID device other than a Hardware Unlock device is connected under the Free Plan.
TRACK SEPARATION
TRACK SEPARATION function cannot be operated with keyboard shortcut.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600027

What should I do if I see the message below when I try to activate my computer/mobile device? “The number of activated devices has reached the limit. Please deactivate a computer/mobile device and try again.”

The number of computers/mobile devices that can be activated is up to 3 for the Core plan, 4 for the Creative plan, and 8 for the Professional plan.

Additionally, the number of computers/mobile devices that can be activated is up to 3 if the Cloud Option is added to the Free plan.

If you reach the limit, deactivate a device before activating a new one.

If this does not solve the issue, visit rekordbox.com, open My Page, and go to Licenses to see the activation status for each device.

If there are computers or mobile devices that do not need to be activated, deactivate these devices and make sure you are using one of the following rekordbox versions.

rekordbox for Mac/Windows ver. 6.6.4 or later
rekordbox for iOS/Android ver. 3.4.3 or later

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600169

When I start rekordbox from my Mac’s Dock, ver. 5 starts instead of ver. 6. What should I do?

On a Mac, the install folder for ver. 6 has been renamed from [rekordbox 5] to [rekordbox 6].

Use Finder to select [Applications], click the [rekordbox 6] folder, then double-click rekordbox.app to start ver. 6.

Make sure the icon for ver. 6 is the one on the Dock if you want to start it from there.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1851

How can I start/cancel/change a rekordbox ver. 6 subscription plan?

You can sign up, cancel, or change your subscription from the plan page while logged in to your subscription account.

https://rekordbox.com/en/plan/

For terms and conditions of plan subscription, cancellation, and modification, please check here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600058

What is My Page?

There are 2 types of My Page.

My Page on the website: rekordbox.com
My Page in the application: rekordbox ver. 6 (or later)

My Page on the website:

After logging into the website, click your name in the top right corner to open My Page. You can edit your profile, check the information of the devices you've activated for your ver. 6 subscription plan, and check details of your license for ver. 5.

My Page in the application:

Start rekordbox for Mac/Windows and click [MY PAGE]. You can activate/deactivate your computer after you've started a ver. 6 subscription plan. [INFORMATION] and [Cloud Library Sync ]settings are available here.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-1986

How can I check the renewal (payment) date of my subscription plan?

See the license check menu on My Page on the website.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2001

The volume sometimes drops suddenly when I’m playing iTunes music files on rekordbox.

We have received reports that there are sudden changes to the volume when music files (AAC) purchased from the iTunes Store are played on rekordbox.

This can be improved by converting the music files to an uncompressed file format (AIFF, WAV).

For how to convert the files, please see the iTunes User Guide.
Convert music file formats in iTunes on PC

https://rekordbox.com/en/support/faq/rekordbox6/#faq-q600185

I forgot which email address I used for my subscription. Where can I check?

You can check on [MY PAGE] in rekordbox (the application). The email address is shown in the top right corner.

If you can't find the email address in rekordbox, check your inbox for an email from Digital River. This was sent to the address you used when you started your subscription.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2046

I’ve signed up for a rekordbox ver. 6 subscription plan, but I can’t activate ver. 5.

You can't activate rekordbox ver. 5 using a ver. 6 subscription.

You can activate ver. 5 if you've already subscribed to ver. 5, purchased a license key, or had a license key bundled with a product.

Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2109

How can I check my activation status for my rekordbox ver. 6 subscription plan?

You can check on My Page on the rekordbox.com.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2149

I’ve started a rekordbox ver. 6 subscription plan, but I want to return to ver. 5. Can I buy a ver. 5 license?

As of April 2020, it isn't possible to start a new a ver. 5 subscription or buy a license.

If you already have a ver. 5 subscription or license (purchased or bundled), you can continue to use ver. 5.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2167

I bought a piece of Pioneer DJ equipment and it included a rekordbox dj (ver. 5) license key. How can I use the DVS/Video/RMX EFFECTS/Lyric features with ver. 5? What else do I need to use these features?

You can control rekordbox ver. 5 PERFORMANCE mode when using DJ equipment that came bundled with a rekordbox dj (ver. 5) license key. However, the DVS/Video/RMX EFFECTS/Lyric features won't be available if you don't have a ver. 5 license key or subscription plan for the Plus Pack that includes the feature you want to use.

Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.

You'll need to start a rekordbox ver. 6 subscription plan to use the DVS/Video/RMX EFFECTS/Lyric features.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2178

I forgot which email address I used for my AlphaTheta account, which is also used for logging into rekordbox (Mac/Windows). Where can I check which address I used?

Follow the steps below to check the email address of the AlphaTheta account with which you're logged into rekordbox (Mac/Windows):

Start rekordbox (Mac/Windows).
Select [MY PAGE] at the top of the window.

The email address is shown in the top right corner of the [MY PAGE] window.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-4841

I subscribed Core Plan. What should I do next to use the features of Core Plan?

You need to activate your computer.

In rekordbox (Mac/Windows), open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

You do not have to activate your mobile device.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-11144

I have subscribed to the Creative Plan. What should I do next to be able to use the features of Creative Plan such as Cloud Library Sync?

For this you will simply need to activate your computer or mobile device.

To activate your computer:

In rekordbox for Mac/Windows, open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.

To activate a mobile device:

In rekordbox for iOS/Android, open [Settings] > [Account Information] > [Subscription Plan] and turn on [Activate].

You can check the activation status on My Page on the rekordbox website.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-2056

I want to switch the Dropbox account that I’m using for rekordbox. What should I do?

You can switch your Dropbox account in:
rekordbox for Mac/Windows: [CLOUD] tab on My Page
rekordbox for iOS/Android: [Settings] > [Account Information] > [Cloud Storage Services]

When you switch your Dropbox account, the changes will be applied to all versions of rekordbox for Mac/Windows/iOS/Android logged in with the same AlphaTheta account.
Please note that you won't be able to play tracks from the cloud storage of the previous Dropbox account because they're deleted from the local Dropbox folder.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-3709

When Auto Upload is enabled, some of the tracks in some of my playlists won’t upload to the cloud. Why not?

If the tracks in your playlist aren't on the PC/Mac or mobile device you're using, they won't upload to the cloud.

Instead, upload the track from the PC/Mac or mobile device where it's stored.

https://rekordbox.com/en/support/faq/rekordbox6/#faq-12376