FAQ

What do you need help with?

• My iTunes Library does not display.

  To display your iTunes library on rekordbox, first double-click [iTunes] in the Tree view to open the groups, then select [All Audio]. For an iTunes playlist, open [Playlists] and select the playlist with which to display the library.

  *Tracks are not displayed when only [iTunes] is selected.

   

  The settings will vary depending on the computer being used.

  • For Mac

  In the latest version of  rekordbox, no settings are required.

  • For Windows

  The iTunes Library may not be always created when using iTunes12.2 and later.

  From iTunes, Preferences > Advanced, tick the box of “Share iTunes Library XML with other applications” to enable this function.

  

  Then, please reboot both iTunes and rekordbox after shutting them down.

  If the playlist folders are not properly shown, please update rekordbox to Ver. 3.2.2 or later to solve the issue.

  The iTunes Library file may not be specified properly. To designate the proper iTunes Library xml file, go to [Preferences] > [Advanced] > [Database] and select the xml file for the iTunes Library.

  

  With rekordbox settings files transferred from a different computer, the iTunes Library file may be changed from iTunesMusicLibrary.xml to iTunesLibrary.xml.

  If this is the case with your file, change the above setting to iTunesLibrary.xml.

   

  https://rekordbox.com/en/support/faq/trouble-shooting/#faq-q325

• (macOS) How do I stream the DJ Perform screen on OBS when using DDJ-FLX4 and rekordbox?

  This explanation is based on the examples of macOS Ventura 13 and OBS Studio 28.1.2 (as of May 2023).

  • macOS security settings

  Go to Settings, open [Privacy & security], and select [Screen Recording].
  Turn on OBS.

  

  • rekordbox Preferences settings

  Open [Audio]tab. For [Audio], select DDJ-FLX4.
  Add a checkmark to [Output audio from the computer's built-in speakers and your DJ equipment (PC MASTER OUT).].
  

  For [Output channels], select DDJ-FLX4.
  

  • OBS settings

  Click File > Settings > Audio.
  Select Disabled for all the items under Mic/Auxiliary Audio.
  

  In the Sources window, click the + button (Add source) and select macOS Screen Capture.
  Open Properties.
  

  In the Sources window and select macOS Screen Capture.
  Open Properties.

  

  Select the following.
  Capture Method:Window Capture
  Window:rekordbox
  *When streaming the rekordbox screen or audio

  

   

  Note: The OBS streaming operation with rekordbox is not guaranteed for all operating systems.

   

  https://rekordbox.com/en/support/faq/trouble-shooting/#faq-q600186

• (Windows) How do I stream the DJ Perform screen on OBS when using DDJ-FLX4 and rekordbox?

  • rekordbox Preferences settings

  Open [Audio]tab. For [Audio], select DDJ-FLX4 WASAPI.
  Add a checkmark to [Output audio from the computer's built-in speakers and your DJ equipment (PC MASTER OUT).].
  

  For [Output channels], select DDJ-FLX4 WASAPI.
  

  • OBS settings

  Click File > Settings > Audio.
  Select Default for Desktop Audio and Disabled for all the items under Mic/Auxiliary Audio.
  

  Under Advanced Audio Properties, Desktop audio > Audio Monitoring, select Monitor and Output.

   

  Note: The OBS streaming operation with rekordbox is not guaranteed for all operating systems.

   

  https://rekordbox.com/en/support/faq/trouble-shooting/#faq-q600187

• The volume sometimes drops suddenly when I’m playing iTunes music files on rekordbox.

  We have received reports that there are sudden changes to the volume when music files (AAC) purchased from the iTunes Store are played on rekordbox.

  This can be improved by converting the music files to an uncompressed file format (AIFF, WAV).

  For how to convert the files, please see the iTunes User Guide.
  Convert music file formats in iTunes on PC

   

  https://rekordbox.com/en/support/faq/trouble-shooting/#faq-q600185