FAQ

What do you need help with?

• What DJ units support PRO DJ LINK?

  rekordbox for iOS (ver. 4)

  Units compatible with PRO DJ LINK

  	Wi Fi	Wired connection
  		USB	Ethernet
  CDJ-3000X	✔	Type-C	✔
  CDJ-3000	✔	Type-B	✔
  CDJ-TOUR1	✔	Type-B	✔
  CDJ-2000NXS2	✔	Type-B	✔
  CDJ-2000NXS	✔	✕	✔
  CDJ-900NXS	✔	✕	✔
  XDJ-1000MK2	✔	Type-B	✔
  XDJ-1000	✔	✕	✔
  XDJ-700	✔	✕	✔
  DJM-A9	✔	✕	✔
  euphonia	✕	✕	✕
  OPUS-QUAD	✔	Type-C	✔
  OMNIS-DUO	✔	✕	✕
  XDJ-AZ	✔	Type-C	✔
  XDJ-XZ	✔	Type-B	✔
  XDJ-RR	✕	Type-B	✕
  XDJ-RX3	✕	Type-B	✕
  XDJ-RX2	✕	Type-B	✕
  XDJ-RX	✔	✕	✔

  https://rekordbox.com/en/support/faq/ios/#faq-1238

• Can I DJ using only rekordbox for iOS?

  From rekordbox for iOS (ver. 4), DJ play is enabled by rotating the mobile device sideways in addition to music management.

  Additionally, DJ play is enabled by connecting the supported DJ controller.

  You can also download the tracks to CDJ/XDJ by connecting mobile device to CDJ/XDJ with PRO DJ LINK as always.

   

  https://rekordbox.com/en/support/faq/ios/#faq-3525

• Can I use rekordbox for iOS on my iPad?

  From rekordbox for iOS (ver. 4), iPad is also supported.

   

  https://rekordbox.com/en/support/faq/ios/#faq-3526

• How can I connect my mobile device to the PRO DJ LINK network?

  Note: rekordbox for iOS (ver. 4) does not support (USB Type-A) wired connection.

   

  - Wired connection (USB Type-B)

  Connect DJ players (CDJ/XDJ) and a DJ mixer to a switching hub or a router with a built-in switching hub.

  Connect your mobile device to a USB Type-B port on either of the DJ players (CDJ/XDJ).

  *Turn off Wi-Fi on your mobile device to change to a wired connection.

  Example

  

  (1) Switching hub or router with built-in switching hub

  (2) LAN cable

  (3) Lightning to USB A adapter

  (4) USB cable (A-B)

  *(1) and (2) are not required for connection with All-in-one-DJ-System.

  *Behaviors may differ from expectations depending on external devices, cables, and adapters.

   

  - Wired connection (USB Type-C)

  Connect DJ players (CDJ/XDJ) and a DJ mixer to a switching hub or a router with a built-in switching hub.

  Connect your mobile device to a USB Type-C port on either of the DJ players (CDJ/XDJ).

  *Turn off Wi-Fi on your mobile device to change to a wired connection.

  Example

  

  (1) Switching hub or router with built-in switching hub

  (2) LAN cable

  (3) Lightning to USB A adapter

  (4) USB cable (A-C)

  (5) USB cable (C-C)

  *(1) and (2) are not required for connection with All-in-one-DJ-System.

  *Behaviors may differ from expectations depending on external devices, cables, and adapters.

   

  - Wired connection (Ethernet)

  Connect DJ players (CDJ/XDJ) and a DJ mixer to a switching hub or a router with a built-in switching hub.

  Connect your mobile device to a router or LAN hub.

  *Turn off Wi-Fi on your mobile device to change to a wired connection.

  Example

  

  (1) Switching hub or router with built-in switching hub

  (2) LAN cable

  (3) Lightning to USB A adapter

  (4) USB Ethernet adapter

  *(1) is not required for connection with All-in-one-DJ-System.

  *Behaviors may differ from expectations depending on external devices, cables, and adapters.

   

  - Wireless connection (Wi-Fi)

  Connect DJ players (CDJ/XDJ) and a DJ mixer to a wireless router with a built-in switching hub.

  Connect your mobile device to the wireless router.

  Example

  

  (1) Wireless router with built-in switching hub

  (2) LAN cable

  *Behaviors may differ from expectations depending on external devices, cables, and adapters.

   

  For details on PRO DJ LINK connection, see the PRO DJ LINK Setup Guide.
  The PRO DJ LINK Setup Guide is available here.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100037

• Why do I have to log in?

  We ask you to log in with your AlphaTheta account in order to do the following features.

  • Play DJ with DJ controller (e.g. DDJ-FLX2, DDJ-GRV6, DDJ-FLX4)
  • Synchronize your library with Cloud Library Sync
    Seamless track management between multiple devices is possible using the cloud.
    Note: Free and Core plans are limited to 20 tracks.
  • Synchronize your library with rekordbox for Mac/Windows
    You can sync your library with a PC/Mac connected to the same Wi-Fi network.
  • rekordbox CloudDirectPlay
    You can DJ on compatible DJ equipment using tracks synced on Cloud Library Sync.
    You can use the tracks of each streaming service by logging in to TIDAL and Apple Music.

  In addition, logging in allow us to collect feedback and information to improve our products.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100082

• I’m DJing on equipment that’s connected via Wi-Fi to rekordbox for iOS. Can I make/receive phone calls or use other applications on my mobile device at the same time?

  If you make/receive a phone call or use another application while DJing using rekordbox for iOS, rekordbox for iOS will continue running in the background. However, applications running in the background may stop or pause depending on iOS control. If this happens, you'll need to reconnect rekordbox for iOS.

  https://rekordbox.com/en/support/faq/ios/#faq-3561

• Can I use a library from an earlier version of rekordbox for iOS with rekordbox for iOS (ver. 4)?

  Libraries from earlier versions of rekordbox for iOS can't be used with rekordbox for iOS (ver. 4). If you're using a PC/Mac, you can convert the library from a version of rekordbox for Mac/Windows earlier than ver. 6 to use with rekordbox for Mac/Windows (ver. 6). Then you can sync it with rekordbox for iOS (ver. 4).

   

  https://rekordbox.com/en/support/faq/ios/#faq-3527

• When I connect to a CDJ/XDJ/DJM via a wired connection and tap [Connect to CDJ/XDJ/DJM], the message “Turn Wi-Fi ON and connect to the Wi-Fi router connected to CDJ/XDJ/DJM via LAN cable.” appears. What does this mean?

  It takes about 20 seconds to start communication after connecting the CDJ/XDJ/DJM to your mobile device via a wired connection.
  Wait a while after connecting, then tap [Connect to CDJ/XDJ/DJM].

   

  https://rekordbox.com/en/support/faq/ios/#faq-12293

• Does my rekordbox for iOS (ver. 4) library sync with the one in a version of rekordbox for Mac/Windows earlier than ver. 6?

  The rekordbox for iOS (ver. 4) library can't sync with the one in a version of rekordbox for Mac/Windows earlier than ver. 6. Please use rekordbox for Mac/Windows (ver. 6) to sync a library with rekordbox for iOS (ver. 4).

   

   

  https://rekordbox.com/en/support/faq/ios/#faq-3528

• Can I use iTunes/Apple Music app playlists in rekordbox for iOS?

  You can't directly browse iTunes/Apple Music app playlists in rekordbox for iOS, but you can use them via rekordbox for Mac/Windows in the following way:

  1. Right-click the playlist displayed in the [iTunes] category in rekordbox for Mac/Windows and click [Import Playlist].
  -> The playlist is copied to the [Playlists] category. (Please note that copied playlists are not synced when you change your iTunes/Apple Music app playlists.)
  2. Connect rekordbox for Mac/Windows and rekordbox for iOS to the same Wi-Fi network.
  3. In rekordbox for iOS, tap [Connect to rekordbox (Mac/Win)].
  4. In rekordbox for Mac/Windows, click [SEARCH MOBILE].
  -> The playlist copied in step 1 will be synced to rekordbox for iOS.
  5. Right-click the track you want to use in rekordbox for Mac/Windows and click [Mobile Library Sync] > [Transfer to the mobile device].
  -> The track will be transferred.

  https://rekordbox.com/en/support/faq/ios/#faq-3570

• Let me know the streaming services supported by rekordbox for iOS.

  rekordbox for iOS supports the streaming services shown below.

  • Apple Music
  • SoundCloud
  • TIDAL
  • Beatport Streaming

        (As of March 2025)

  Please confirm the support status in each country with each streaming service.

  Apple Music

  SoundCloud

  TIDAL

  Beatport Streaming

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100057

• Let me know which DJ controller can be played in a combination with rekordbox for iOS.

  The following DJ controllers are supported.
  ・DDJ-200
  ・DDJ-FLX2
  ・DDJ-FLX4
  ・DDJ-GRV6

  https://rekordbox.com/en/support/faq/ios/#faq-q100051

• Nothing happens when I connect rekordbox for iOS (ver. 4) to the USB terminal of a CDJ/XDJ/DJM.

  In rekordbox for iOS (ver. 3 or later), the process for making a wired connection has changed from the previous method of connecting from a USB Type-A terminal to a USB Type-B or Type-C terminal.
  To learn how to connect, click here.
  Traditional connection methods limit file transfer speed, and file formats such as WAV/AIFF and FLAC/ALAC can’t be used.
  With rekordbox for iOS (ver. 3 or later), we've changed the wired connection method to allow these file formats, and to improve stability.

   

  https://rekordbox.com/en/support/faq/ios/#faq-12681

• I’ve connected my mobile device and DJ equipment to the same Wi-Fi network, but even if I tap [Connect to CDJ/XDJ/DJM] in rekordbox for iOS, it won’t connect to the DJ equipment.

  Communication between devices may be blocked by network security.
  Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
  If you're using a VPN connection, please turn off the VPN connection.
  A firewall blocking the communication can be one of other possible reasons.

   

  https://rekordbox.com/en/support/faq/ios/#faq-3648

• Which features can I use in Lite Mode?

  The features marked with a check in the table below are available in Lite Mode.

  Function	Available
  CUE	-
  HOT CUE	-
  MEMORY CUE	-
  AUTO LOOP	-
  MANUAL LOOP	-
  BEAT JUMP	-
  TEMPO SLIDER	-
  SLIP	-
  SYNC	✔*
  SMART FADER	✔*
  KEY SYNC	-
  KEYBOARD	-
  CHANNEL FADER	-
  CROSSFADER	✔
  TRIM	-
  EQ	-
  SAMPLER	✔
  SAMPLER Volume Adjustment	-
  SAMPLER Customization	-
  PAD FX	✔
  PAD FX Customization	-
  BEAT FX	-
  RELEASE FX	-
  Recording	-
  Upload to online storage	-

  *In Lite Mode, these features are permanently fixed to ON.

   

  https://rekordbox.com/en/support/faq/ios/#faq-86278

• Can I record using rekordbox for iOS?

  Yes, you can.

  However, recording is not available if:

  • the remaining storage capacity of the mobile device is 500 MB or less
  • the tracks are from streaming services

   

   

  https://rekordbox.com/en/support/faq/ios/#faq-84154

• What are the benefits of signing up for a subscription from the app?

  The following are available as paid functions:

  • Hiding advertisements
  • Rotating the screen while playing tracks
  • Various additional effects
  • Pre-cueing
  • Controlling Track's key
  • Customizing the pad
  • SLIP
  • Unlimited high-quality audio recording

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100062

• Unable to switch my Mixcloud account.

  Access Mixcloud using your default browser and log out.

  After that, open rekordbox for iOS, tap [Upload] and log in; now you will be able to switch your account.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100132

• What audio formats are supported for recording?

  Supported options:

  • WAV 44.1kHz
  • WAV 48kHz
  • AAC 64kbps
  • AAC 128kbps
  • AAC 192kbps
  • AAC 256kbps
  • AAC 320kbps

  Without an in-app subscription: AAC 64kbps only.
  Subscribers have access to all supported audio formats.
  The audio format is not changed automatically, so please make sure to set the preferred format before recording.
  You can change the audio format from [Settings] > [Recording] > [Sound Quality].

  *When using WAV format, the maximum recording time per session is approximately 6 hours.

  *When using AAC format, the recording time is unlimited.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100131

• Can I record audio from a microphone connected to the DJ controller?

  Yes. You can record audio when connected to the DDJ-FLX4.

  Select [Settings] > [DDJ-FLX4] > [Microphone Input], then [Effect mode].

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100130

• Are there any limitations on functionality when uploading the recording to Mixcloud or SoundCloud?

  While uploading, rekordbox for iOS/Android may become unstable.

  Also, you can only upload one file at a time.

   

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100129

• How do I share recordings with other apps or save them to my mobile device?

  Follow the steps below:

  1. Tap the rekordbox button at the top of the screen and open the menu.
  2. In [Recording List], select the recording you want.
  3. Tap the [Share Recording] button and choose whether to share the recording with another app or save it to your mobile device.

  You can view or move saved recording(s) using your mobile device's default file app.

  https://rekordbox.com/en/support/faq/ios/#faq-q100128

• How do I upload the recorded files?

  Follow the steps below to upload the recordings:

  1. Tap the rekordbox button at the top of the screen to open [Menu]
  2. Tap [Recording List] and select the recording you want to upload
  3. Select Mixcloud or SoundCloud as the upload destination
  4. Log in to Mixcloud or SoundCloud

   

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100127

• How do I use the recording feature?

  Tap the rekordbox button at the top of the screen to open [Menu], then tap the [Recording] button to start recording.

  You can view your recordings in [Recording List] in [Menu].

  The following actions are available in [Recording List]:

  • Upload to Mixcloud and SoundCloud
  • Save to your mobile device and share
  • Edit timestamps
  • Add to collections

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100126

• What is the recording feature?

  The recording feature allows you to save your DJ performance on rekordbox for iOS/Android as recordings in WAV or AAC format.

  This feature can also be used while connected to a supported DJ controller.

  With an in-app subscription, you can enjoy unlimited high-quality audio recording. (If you do not have an in-app subscription, recording is limited to 30min/week.)

  You can also upload your recordings to Mixcloud and SoundCloud

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100125

• A [Check that the DJ equipment is logged in to your desired service. If not logged in, refer to here.] pop-up appeared when I tried to log in by holding a mobile device over DJ equipment. What should I do?

  This pop-up is displayed if it was properly sent from rekordbox for iOS/Android to the server.

  If you can't log in to DJ equipment even if this pop-up is displayed, communication between DJ equipment and the server may not have processed properly.

  Check the DJ equipment Internet connection, adjust the Internet environment, and try again.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100093

• A [Not connected to the internet. Fix your internet connection then try again.] error was displayed on the mobile device when I tried to log in by holding a mobile device over DJ equipment. What should I do?

  The reception may be bad and the mobile device may not be capable of accessing the Internet. Try again in a location with good reception.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100120

• Cannot log in even if a mobile device (NFC compatible) is held over the DJ equipment.

  Check the following.

  Check for compatible DJ equipment

  • Check that the DJ equipment support NFC touch login.
    See here for information on compatible DJ equipment

  Internet settings

  • Check that both mobile device and compatible DJ equipment are connected to the Internet.

  Mobile device settings

  • Check that the latest version of rekordbox for iOS/Android is installed.
  • For Android devices, check the device settings to confirm that the smartphone NFC function is ON.
  • Hold the NFC mark (NFC tag) of the mobile device over the NFC login touch area of the DJ equipment for several seconds. If there is no response, slowly move it in all directions.
  • If the mobile device is in a case, remove it from the case.
  • The transmission sensitivity of the NFC function varies by mobile device. If the connection isn't established smoothly, turn off the Android device NFC function and turn it back ON again before holding it over the compatible DJ equipment.

  Compatible DJ equipment settings

  • Check whether the NFC login indicator of compatible DJ equipment is on or flashing. If it is off, you cannot log in to rekordbox CloudDirectPlay.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100124

• How can I use TIDAL tracks on DJ equipment?

  The following 3 are required.

  • A TIDAL contract (DJ Extension plan)
  • Login to rekordbox using an AlphaTheta account
  • Login to rekordbox using a TIDAL account

  In this way, you can play tracks by automatically logging in to TIDAL with compatible DJ equipment.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100123

• What audio format can be played on rekordbox for iOS/Android?

  The same as rekordbox for Mac/Windows.

  However, rekordbox for iOS/Android has the following limitations.

  • Video files can't be played. However, if the extension is [.mp4], the video file may be playable.
  • AAC, ALAC, AIFF, and FLAC tracks may not be displayed on the import screen depending on the Android device.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100122

• I can’t play tracks that I’ve uploaded to Google Drive on CloudDirectPlay. How come?

  If you are using Google Drive, you must log in to Google Drive with both rekordbox for iOS/Android and rekordbox for Mac/Windows.

  This is due to system specifications.

  If you do not own a PC or Mac, you can smoothly use CloudDirectPlay by using Dropbox instead.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100121

• A [Could not complete normally. Hold your smartphone over the DJ equipment again.] error was displayed on the mobile device when I tried to log in by holding a mobile device over DJ equipment. What should I do?

  This error may be displayed when the login operation takes too long while the login screen is displayed on rekordbox for iOS/Android after the mobile device is held over the DJ equipment.

  As shown in the error display, hold the mobile device over the DJ equipment again.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100119

• What can I do if I log in to DJ equipment?

  By logging in to DJ equipment, the following useful functions will become available:

  • rekordbox CloudDirectPlay (directly plays back Song Files saved to the cloud storage)
  • StreamingDirectPlay (directly plays back streaming tracks)
  • Automatic login to TIDAL
  • Automatic login to Apple Music
  • Cloud Analysis (high speed track analysis)

  See here for which functions are available on which DJ equipment.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100116

• Is there a relationship between log in to DJ equipment and rekordbox for iOS/Android?

  Some DJ equipment support login through rekordbox for iOS/Android installed on smartphones and tablets.

  See here for details.

   

  https://rekordbox.com/en/support/faq/ios/#faq-87389

• How do you log in to DJ equipment using a QR code?

  Prepare and perform login operations by following the steps below.

  What to prepare

  1. Check that the mobile device is equipped with a camera
  2. Check that an app (camera app or QR reader) that can scan QR codes is available
  3. Check that your DJ equipment supports QR code login
     See here for details.

  Login

  1. Display the QR code on the DJ equipment source screen
     *Refer to the DJ equipment instruction manual for the display method.
  2. Scan the QR code using a mobile device
  3. Access the displayed URL and log in using an AlphaTheta account

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100118

• How do I log in by holding my mobile device over the DJ equipment?

  Prepare and perform login operations by following the steps below.

  What to prepare

  1. Check that the smartphones and tablets are NFC compatible
  2. Check that your DJ equipment support NFC login
     See here for details.
  3. Install rekordbox for iOS/Android
  4. Log in to your AlphaTheta account
  5. Set Cloud Library Sync to ON
  6. Log in to cloud storage
     *To use Google Drive, in addition to the above, you must log in to Google Drive with rekordbox for Mac/Windows.
  7. Set rekordbox CloudDirectPlay to ON
  8. To use tracks on rekordbox CloudDirectPlay, upload tracks to the cloud storage using rekordbox for iOS/Android.
     *If you only want to use tracks from the streaming service, this task is not required.

  Login

  1. Check that the NFC login indicator of your DJ equipment is illuminated (illuminated or flashing)
  2. Log in simply by holding your mobile device over the NFC login touch area of your DJ equipment.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100117

• Which DJ equipment can be used for login?

  Refer to the following diagram for DJ equipment that support login.
  *Please note that the login method varies by equipment.

  	How to log in			Supported Function		Supported Streaming
  Login-capable DJ equipment	USB storage device	QR code	NFC touch	CloudDirectPlay	StreamingDirectPlay	Beatport Streaming	TIDAL	Apple Music
  CDJ-3000X	✓	✓	✓	✓	✓	✓	✓
  CDJ-3000	✓			✓	✓	✓
  XDJ-AZ	✓			✓	✓	✓		✓
  OMNIS-DUO	✓			✓	✓	✓		✓
  OPUS-QUAD	✓			✓	✓	✓

  Login methods include the following 3 methods.

  (A)Login using USB storage

  1. Install rekordbox for Mac/Windows on a PC/Mac
  2. Authenticate USB storage devices using rekordbox
  3. Automatically logs in by connecting authenticated USB storage devices to DJ equipment
     *SD cards can be used on some DJ equipment.
     Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manual page for how to log in.

  (B)Login by scanning QR codes

  1. Scan QR codes displayed on the DJ equipment using smartphones and tablets
  2. You can log in successfully through this simple step
     See here for details.

  (C)Log in by holding the mobile device over the NFC login touch area (only NFC compatible models)

  1. Prepare a mobile device with rekordbox for iOS/Android installed
  2. You can log in simply by holding your mobile device over the NFC login touch area of compatible DJ equipment
     See here for details.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100114

• In Lite mode, can I turn off the light animation that spreads around the jog wheel?

  Yes.

  Open [Settings], select [General], and turn off [Jog Ring Animation].

   

  https://rekordbox.com/en/support/faq/ios/#faq-86280

• In Lite mode, can I set the BPM to not sync between the left and right decks?

  No, in Lite Mode, the BPM of the left and right decks are always synchronized.

   

  https://rekordbox.com/en/support/faq/ios/#faq-86276

• Can I change the BPM for each deck in Lite mode?

  No, you cannot change the BPM for each deck in Lite mode.

   

  https://rekordbox.com/en/support/faq/ios/#faq-86274

• Can I change settings to automatically play tracks as soon as they are loaded into the deck?

  Yes.

  You can change settings to automatically play tracks as soon as they are loaded into the deck.

  Open [Settings], select [General], and turn ON [Auto Play when loaded].

   

  https://rekordbox.com/en/support/faq/ios/#faq-86272

• Can I use Lite Mode when a DJ controller is connected?

  No, Lite Mode is not available when a DJ controller is connected.

   

  https://rekordbox.com/en/support/faq/ios/#faq-86270

• Is Lite mode available for free?

  Yes, Lite Mode is available for free.

   

  https://rekordbox.com/en/support/faq/ios/#faq-86268

• What should I do first to use Lite Mode?

  1. Tap the rekordbox button.
     
  2. Turn ON Lite Mode.
     

   

  https://rekordbox.com/en/support/faq/ios/#faq-86264

• What is the Lite Mode?

  Lite Mode is a simplified mode with limited features, designed for beginners to enjoy DJ playing with intuitive operations.

   

  https://rekordbox.com/en/support/faq/ios/#faq-86261

• How do I connect to DDJ-GRV6?

  1. Connect a USB power supply adapter or mobile battery to the USB port (for power supply) on DDJ-GRV6.
  2. Connect the mobile device to the USB port (for device connection) of DDJ-GRV6 using a USB cable.
     If power can be supplied from your mobile device, Step 1 can be skipped.
  3. Connect external speakers to the MASTER output terminal of DDJ-GRV6.
     *If you are using an iPhone or iPad, you can enjoy DJ playing easily with low latency using the following method, even without external speakers.

  Additionally, the following operations on the DJ controller will be restricted:

  • • Previews (cue) cannot be listened through headphones.
    • Audio output cannot be adjusted by turning the MASTER LEVEL knob.
    • Audio from a microphone connected to the DJ controller will not be output from the mobile device.

  • When using the unit with a USB power adapter or mobile battery connected to the USB port (for power supply), make sure it has a maximum voltage of 24V or less and DC 9V 3A.
  • Use a USB cable certified to the appropriate standard.
  • Use a mobile battery without a power-saving function.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100090

• How do I connect to DDJ-FLX4?

  You can connect to DDJ-FLX4 using a USB cable or Bluetooth.
  For details, refer to the Instruction Manual of DDJ-FLX4.

  • To connect using a USB cable

  1. Connect a USB power supply adapter or mobile battery to the USB port (for power supply) on DDJ-FLX4.
  2. Connect the mobile device to the USB port (for device connection) of DDJ-FLX4 using a USB cable.
  3. Connect external speakers to the MASTER output terminal of DDJ-FLX4.
     *If you are using an iPhone or iPad, you can enjoy DJ playing easily with low latency using the following method, even without external speakers.

  In rekordbox for iOS, enable "Output audio from the iPhone speaker only" or "Output audio from the iPad speaker only" under [Settings] > [Audio].
  This allows Master audio to be output from your mobile device's speaker.
  However, Master audio will not be output from the DJ controller.

  Additionally, the following operations on the DJ controller will be restricted:

  • • Previews (cue) cannot be listened through headphones.
    • Audio output cannot be adjusted by turning the MASTER LEVEL knob.
    • Audio from a microphone connected to the DJ controller will not be output from the mobile device.

  • To connect using Bluetooth

  1. Connect a USB power supply adapter or mobile battery to the USB port (for power supply) on DDJ-FLX4.
  2. On rekordbox for iOS, access [rekordbox Button] > [Bluetooth] and select DDJ-FLX4 to connect via Bluetooth.
     *The sound is output from the mobile device.
     *There is a greater likelihood of experiencing audio latency compared to a USB connection.

  *When using the unit with a USB power adapter or mobile battery connected to the USB port (for power supply), make sure it has a maximum voltage of 24V or less and DC 9V 3A.
  *Use a USB cable certified to the appropriate standard.
  *Use a mobile battery without a power-saving function.

  https://rekordbox.com/en/support/faq/ios/#faq-q100052

• Can I output audio from my mobile device when connected to a DJ controller via USB cable?

  In rekordbox for iOS, enable [Output audio from the iPhone speaker only] or [Output audio from the iPad speaker only] under [Settings] > [Audio].
  This allows Master audio to be output from your mobile device's speaker.
  However, Master audio will not be output from the DJ controller.

  Additionally, the following operations on the DJ controller will be restricted:

  • Previews (cue) cannot be listened through headphones.
  • Audio output cannot be adjusted by turning the MASTER LEVEL knob.
  • Audio from a microphone connected to the DJ controller will not be output from the mobile device.

   

  https://rekordbox.com/en/support/faq/ios/#faq-86290

• What is [Output audio from the iPhone speaker only] or [Output audio from the iPad speaker only]? And which is the compatible DJ equipment?

  This is a feature that allows you to enjoy DJ playing easily with low latency without external speakers when connected to a supported DJ controller via USB cable.

  Please enable [Output audio from the iPhone speaker only] or [Output audio from the iPad speaker only] under [Settings] > [Audio].
  This allows Master audio to be output from your mobile device's speaker.
  However, Master audio will not be output from the DJ controller.

  Additionally, the following operations on the DJ controller will be restricted:

  • Previews (cue) cannot be listened through headphones.
  • Audio output cannot be adjusted by turning the MASTER LEVEL knob.
  • Audio from a microphone connected to the DJ controller will not be output from the mobile device.

  Compatible DJ controllers:

  • DDJ-FLX2
  • DDJ-FLX4
  • DDJ-GRV6

   

  https://rekordbox.com/en/support/faq/ios/#faq-86288

• Can I import tracks saved on smartphones and external storages connected to smartphones?

  Yes you can. Select [File] on the library selection screen.
  *This function was added on ver. 4.4.0. Update rekordbox to its latest version.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100110

• The following message appears: [Load error. An Apple Music track is playing on another device.]. What should I do?

  This error message appears because you cannot use the same Apple Account on multiple apps and devices at the same time.

  Close the other apps and devices that are using Apple Music, and try again.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100104

• The following message appears: [Load error. This track cannot be played in your region since it contains explicit expressions.]. What should I do?

  Your region does not allow tracks that contain explicit lyrics (tracks with [E] in the title) to be played.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100105

• The following message appears: [Load error. Cannot play since the track contains explicit expressions. To play the track, check the [Limit content] settings.]. What should I do?

  Follow the steps below:

  • On rekordbox for iOS, open [Settings].
  • Select [Streaming services].
  • Under [Content Restrictions], change the value to [Explicit].

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100106

• Are trial subscriptions available for the streaming services?

  For the latest information, refer to the website of each service.

  • Apple Music
  • SoundCloud
  • TIDAL
  • Beatport Streaming

  (As of March 2025)

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100074

• Can I export to USB storage devices?

  You cannot export to USB storage devices from rekordbox for iOS/Android.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100113

• The [Connect to rekordbox (Mac/Win)] is not displayed.

  It is only displayed on portrait mode.

  Change the setting to portrait mode and select from the [Browse] screen.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100112

• Despite my OS settings, tracks that contain explicit lyrics will be played on Apple Music. How can I stop them from playing?

  Follow the steps below:

  • On rekordbox for iOS, open [Settings].
  • Select [Streaming services].
  • Under [Content Restrictions], change the value to [Clean].

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100107

• When I logged in again to Google Drive, Dropbox, iCloud, etc., I couldn’t access the tracks and folders that I added. What should I do?

  When you log out and then log in again to Google Drive, Dropbox, iCloud, or other cloud storage services, you may not be able to access the tracks and folders that you added from those services.

  In such a case, delete the tracks and folders that you could not access from [Added tracks] and [Added folders] first and then add them back again.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100103

• I selected [File] from the pull-down menu and clicked [Add tracks] to try to add files, but I could not add them.

  Sometimes, when you try to select a large file on the [Browse] screen of iOS, you may fail and the [Browse] screen repeatedly appears due to an iOS limitation.

  In such a case, add the folder containing the tracks you want to add from [Add folders].

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100096

• What is rekordbox CloudDirectPlay?

  rekordbox CloudDirectPlay enables you to play tracks from the latest version of your rekordbox library – directly from the cloud – when using Compatible DJ equipment.

  Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page for how to use rekordbox CloudDirectPlay.

  Note: Free plan and Core plan users can use up to 20 tracks that can be added to the [Trial playlist - Cloud Library Sync].

   

  https://rekordbox.com/en/support/faq/ios/#faq-83405

• After I logged in to rekordbox for iOS , the account I was using on TIDAL was changed to a different account.

  If there is a different rekordbox that you have already logged into using your AlphaTheta account, a single sign-on to rekordbox for iOS will change the TIDAL accounts on any other rekordboxes logged into at a later time to the account being used on TIDAL on the first rekordbox.
  Please log back in with the TIDAL account you wish to use.

  https://rekordbox.com/en/support/faq/ios/#faq-q100095

• How do I log in to TIDAL with my DJ equipment?

  Follow the steps below to use single sign-on to log in.
  TIDAL can be used without the need to log in on DJ equipment.
  *Ensure that you have updated to the latest versions of the compatible DJ equipment firmware and rekordbox for iOS before using.
  (１）Log in to rekordbox for iOS with your AlphaTheta account.
  (２）Log in to TIDAL on rekordbox for iOS .
  (３）Connect a USB or SD device authenticated with rekordbox for Mac/Windows to your DJ equipment.

  https://rekordbox.com/en/support/faq/ios/#faq-q100094

• Do I need to sign up for a subscription from the app in order to DJ while connected to a supported controller?

  No, you are not required.
  You must sign up for a subscription from the app only if using paid functions.
  Go here for details

  https://rekordbox.com/en/support/faq/ios/#faq-q100070

• How do I connect to DDJ-200?

  You can connect to DDJ-200 using a USB cable or Bluetooth.
  For details, refer to the Instruction Manual of DDJ-200.

  - To connect using Bluetooth
  1. Connect a power supply of DC +5 V and 500 mA or more to the DDJ-200 USB terminal.
  2. Connect rekordbox for iOS with Bluetooth.

  *The sound is output from the mobile device.
  *There is a greater likelihood of experiencing audio latency compared to a USB connection.

  https://rekordbox.com/en/support/faq/ios/#faq-q100067

• How can I use rekordbox Cloud Option 1TB powered by Dropbox?

  To use the rekordbox Cloud Option 1TB powered by Dropbox feature, you'll need to:

  • Cloud Option.
  • Create a Dropbox personal account.
  • Join the Cloud Option DJ team (from My Page on rekordbox.com)
  • Upgrade rekordbox to the following versions.

  rekordbox for Mac/Windows ver. 6.8.0 or later
  rekordbox for iOS ver. 4.1.0 or later
  rekordbox for Android ver. 4.1.0 or later

  Find out more details here.

  https://rekordbox.com/en/support/faq/ios/#faq-53311

• I have changed from the Cloud Option to the Professional plan (or vice versa). How do I change the Dropbox Business team?

  If you change your plan from the Cloud Option to the Professional plan, the Dropbox account that has joined the Cloud Option DJ team will automatically be invited to the Professional DJ team.

  If you change your plan from the Professional plan to the Cloud Option, the Dropbox account that has joined the Professional DJ team will automatically be invited to the Cloud Option DJ team when the Professional plan term of validity expires.

  In both cases, check for invitation emails from Dropbox and join the team.

   

  https://rekordbox.com/en/support/faq/ios/#faq-52052

• What is rekordbox Cloud Option 1TB powered by Dropbox?

  This is a cloud storage service with up to 1 TB of space you can use by adding the Cloud Option.

  By adding your Dropbox personal account to the Dropbox Business team (Cloud Option DJ team), you can use up to 1 TB worth of space on the cloud storage.

  Using the Cloud Library Sync enables you to upload and save music and video files to the cloud storage.

  Music files already saved to the cloud storage with your Dropbox personal account can be used continually by moving your data files to the Cloud Option DJ team.

  Find out more details here.

   

  https://rekordbox.com/en/support/faq/ios/#faq-52041

• What is the Cloud Option DJ team?

  A Dropbox Business team for Cloud Option.

  You can use up to 1 TB worth of cloud storage space by entering your Dropbox personal account in the Cloud Option DJ team.

   

  https://rekordbox.com/en/support/faq/ios/#faq-52047

• What kind of payment is applied if I add the Cloud Option while subscribing to the Core plan/Creative plan?

  You will first have to make a full payment of the Cloud Option. Afterward, payments for unused days will be refunded.

  The maximum rate for refunds is 90%.

   

  https://rekordbox.com/en/support/faq/ios/#faq-52057

• When PRO DJ LINK is connected, the tracks of the streaming service is not displayed on DJ equipment or mobile device.

  When PRO DJ LINK is connected, the tracks of the streaming service cannot be used.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100065

• Let me know how to cancel the in-app subscription.

  For the cancellation, please contact Apple Inc. or Google LLC from the links shown below.

  • Apple Inc.
  • Google LLC

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100065

• Can the in-app subscription be refunded?

  Please contact Apple Inc. or Google LLC.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100064

• I have a subscribing plan for rekordbox.com. Do I need to sign up for a subscription from the app separately in order to use the paid functions of rekordbox for iOS?

  Yes, you need to sign up for a subscription from the app separately.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100061

• I rotated the mobile device sideways, but the screen does not become DJ screen.

  Turn off the rotation lock function of your mobile device and turn it sideways again.

  If you are connected to PRO DJ LINK, your screen will be locked to portrait mode.

  *It may not be possible to rotate the mobile device sometimes, such as when displaying a pop-up message.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100053

• “Failed to activate the mobile device. Wait a while and try activating again.” was displayed when I tried to activate the mobile device. What do I do next?

  Mobile devices with rekordbox for iOS/Android ver. 3.4.2 or earlier installed cannot be activated.

  Please use one of the following rekordbox versions.

  • rekordbox for iOS/Android ver. 3.4.3 or later

  Please also see here.

  https://rekordbox.com/en/support/faq/ios/#faq-45345

• I’ve started rekordbox CloudDirectPlay, however sometimes tracks are not appearing on the browse screen and I can’t seem to load tracks. Why is this?

  There are possible causes as follows.

  • Cloud Sync is incomplete
    If the Cloud Library Sync between rekordbox and the library in the cloud hasn't finished, the track won't be displayed on the browse screen. Wait for the sync to finish, then the track should display.
  • The music file has not been uploaded to cloud storage (Dropbox or Google Drive)
    Only music files that you have uploaded to cloud storage will be displayed on the Browse screen.
    If the upload is not complete, the music file cannot be loaded.
    Upload the music files you want to use to cloud storage beforehand, then use them once the upload is complete.
    You can upload with rekordbox.
  • Impact of cloud storage maintenance or failure
    When cloud storage is undergoing maintenance or experiencing problems, music files cannot be loaded.Try again when the cloud storage is back online.
    You can check the status of these issues on the cloud storage service websites below.
    Dropbox
    Google Drive

   

   

  https://rekordbox.com/en/support/faq/ios/#faq-38691

• How do I use rekordbox CloudDirectPlay?

  Refer to the "rekordbox CloudDirectPlay Operation Guide" on the Manuals page for how to use rekordbox CloudDirectPlay.

  https://rekordbox.com/en/support/faq/ios/#faq-34855

• What is Dropbox and AlphaTheta corporation’s policy on third-party access to personal files?

  For the policy on third-party access to personal files, please see the following link.

  Dropbox Terms

  rekordbox Software License Agreement

   

  https://rekordbox.com/en/support/faq/ios/#faq-36790

• Can I start/cancel my subscription for rekordbox for iOS (ver. 4) via the app?

  On rekordbox for iOS (ver. 4), you can check the status of your subscription but you can't start/cancel it. To start/cancel a subscription, visit rekordbox.com.

  Subscription start/cancel page

  https://rekordbox.com/en/support/faq/ios/#faq-3718

• I can’t play tracks from my iOS Music app via rekordbox for iOS.

  Tracks deleted from the iOS Music app won't be available in rekordbox for iOS.

  https://rekordbox.com/en/support/faq/ios/#faq-3626

• I forgot which email address I used for my AlphaTheta account, which is also used for logging into rekordbox (Mac/Windows). Where can I check which address I used?

  Follow the steps below to check the email address of the AlphaTheta account with which you're logged into rekordbox for Mac/Windows:

  1. Start rekordbox for Mac/Windows.
  2. Click the Preferences icon at the top of the window.
     The email address is shown in the top right corner of the [Preferences] window.

   

  https://rekordbox.com/en/support/faq/ios/#faq-3582

• If I start a subscription plan, which features can I use in rekordbox for iOS/Android?

  The following features are available in rekordbox for iOS/Android when you start a subscription plan.

  rekordbox for iOS/Android ver. 4.1.0 or later

  • Core plan: All functions are available in the Free plan.
  • Creative plan: Cloud Library Sync feature has no functional limitation.
  • Professional plan: Cloud Library Sync feature has no functional limitation.
    With 5TB cloud storage space, along with the automatic file upload feature, you can manage a large number of tracks and libraries in the cloud.

  See details about the Cloud Library Sync at Features and FAQ.

  rekordbox for iOS ver. 2.4.0.6. or earlier

  • No subscription plans available.

   

  https://rekordbox.com/en/support/faq/ios/#faq-3728

• I can’t use track search when a rekordbox for iOS track is loaded to DJ equipment.
  I can’t call up a Hot Cue on another track when a rekordbox for iOS track is loaded to DJ equipment.

  You can't use track search when a track is loaded to DJ equipment using rekordbox for iOS.
  You can't call up a Hot Cue on another track when you’re using rekordbox for iOS because selected Hot Cues are canceled when you change the track that’s being played.

  https://rekordbox.com/en/support/faq/ios/#faq-3637

• I started a paid subscription plan. How do I start using the features included with the plan?

  You need to activate your mobile device.

  In rekordbox for iOS, open [Settings] > [Account Information] > [Subscription Plan] and turn on [Activate].

  You can check the activation status on My Page on the rekordbox website.

  Upgrade rekordbox for iOS to the following versions.
  Professional plan: version 3.2.0 or higher
  Cloud Option: version 4.1.0 or higher

  https://rekordbox.com/en/support/faq/ios/#faq-q100005

• How do I connect to DDJ-FLX2?

  You can connect to DDJ-FLX2 using a USB cable or Bluetooth.
  For details, refer to the Instruction Manual of DDJ-FLX2.

  • To connect using a USB-C cable

  1. Connect the mobile device to the USB-C port of DDJ-FLX2 using a USB cable.
  2. Connect external speakers to the MASTER output terminal of DDJ-FLX2.
     *If you are using an iPhone or iPad, you can enjoy DJ playing easily with low latency using the following method, even without external speakers.

  In rekordbox for iOS, enable "Output audio from the iPhone speaker only" or "Output audio from the iPad speaker only" under [Settings] > [Audio].
  This allows Master audio to be output from your mobile device's speaker.
  However, Master audio will not be output from the DJ controller.

  Additionally, the following operations on the DJ controller will be restricted:

  • • Previews (cue) cannot be listened through headphones.
    • Audio output cannot be adjusted by turning the MASTER LEVEL knob.
    • Audio from a microphone connected to the DJ controller will not be output from the mobile device.

  • To connect using Bluetooth

  1. Connect a USB power supply adapter or mobile battery to the USB port on DDJ-FLX2.
  2. On rekordbox for iOS, access [rekordbox Button] > [Bluetooth] and select DDJ-FLX2 to connect via Bluetooth.
     *The sound is output from the mobile device.
     *There is a greater likelihood of experiencing audio latency compared to a USB connection.
     *When using the unit with a USB power adapter or mobile battery connected to the USB port, make sure it has the power supply voltage of DC +5V and the power supply ability of 500 mA or more.
     *Use a USB cable certified to the appropriate standard.
     *Use a mobile battery without a power-saving function.

  https://rekordbox.com/en/support/faq/ios/#faq-q100088

• When rekordbox for Mac/Windows (ver. 5) is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox for iOS/Android (ver. 3).

  You can't connect rekordbox for Mac/Windows (ver. 5) with rekordbox for iOS/Android (ver. 3) via Wi-Fi.
  To do this, you'll need to use rekordbox for Mac/Windows (ver. 6) or later.
  Library sync features are made possible by the reconfigured libraries in rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3).
  If you connect rekordbox for Mac/Windows (ver. 6) and rekordbox for iOS/Android (ver. 3) via Wi-Fi, you can use the new library sync feature, Mobile Library Sync.

  https://rekordbox.com/en/support/faq/ios/#faq-12585

• Track titles are grayed out on my mobile device and I can’t play them.

  When a track title is grayed out, it means the file doesn't exist on that device. To play the track on your mobile device, you need to transfer it in one of the following ways:

  ■ File transfer using Mobile Library Sync
  1. Connect rekordbox for Mac/Windows and rekordbox for iOS/Android to the same Wi-Fi network.
  2. In rekordbox for iOS/Android, tap [Connect to rekordbox (Mac/Win)].
  3. In rekordbox for Mac/Windows, click [SEARCH MOBILE].
  4. Select the track from a track list in rekordbox for Mac/Windows, and right-click to show the context menu. Select [Mobile Library Sync] > [Transfer to the mobile device].

  ■ Using Cloud Library Sync
  1. Upload the track from the device that contains it.
    1-1. rekordbox for Mac/Windows: Select the track from a track list, right-click and select [Cloud Library Sync] > [Upload] from the context menu.
    1-2. rekordbox for iOS/Android: Swipe the track to the left, tap [...], then tap [Upload to Cloud].
  2. Once you've uploaded the track, your mobile device will display the following icon:
      
  After swiping the track to the left, tap [...], and select [Download from Cloud].

  https://rekordbox.com/en/support/faq/ios/#faq-3604

• I connected rekordbox for Mac/Windows and rekordbox for iOS to the same Wi-Fi router, but I can’t find my mobile device in rekordbox for Mac/Windows.

  Communication between devices may be blocked by network security.
  Wi-Fi router security settings may block communication between devices. Please check the settings of your Wi-Fi router.
  If you're using a VPN connection, please turn off the VPN connection.
  A firewall blocking the communication can be one of other possible reasons.

   

  https://rekordbox.com/en/support/faq/ios/#faq-12606

• Can I play tracks from Inflyte in rekordbox for iOS?

  The rekordbox for Mac/Windows [Inflyte] category is not synced to rekordbox for iOS. However, you can play tracks from Inflyte in [Collection].

   

  https://rekordbox.com/en/support/faq/ios/#faq-3615

• I can’t import some tracks to rekordbox for iOS.

  The types of audio files listed below are not supported in rekordbox for iOS:
  ・Audio files downloaded from Apple Music
  ・Audio files not downloaded from iCloud
  ・Audio files protected by Digital Rights Management (DRM)

  *To Apple Music users
  You can use it immediately by logging in with your Apple Account.

   

  https://rekordbox.com/en/support/faq/ios/#faq-12763

• Even if I tap [Connect to CDJ/XDJ/DJM] in rekordbox for iOS, it won’t connect to the DJ equipment.

  You'll need to allow rekordbox to access your local network. You can do this in the iOS settings.
  iOS16, 17
  Settings > rekordbox
  

  iOS18
  Settings > Apps > rekordbox
  

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100002

• Why can’t I find my mobile device in rekordbox (Mac/Windows) even when I tap [Connect to rekordbox (Mac/Win)] in rekordbox for iOS?

  You'll need to allow rekordbox to access your local network. You can do this in the iOS settings.
  iOS16, 17
  Settings > rekordbox
  

  iOS18
  Settings > Apps > rekordbox
  

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100001

• What types of file formats are used by streaming services?

  The file formats used by each streaming service are as follows:

  Apple Music：AAC 256kbps
  SoundCloud GO+ : MP3 128kbps、AAC 256kbps
  SoundCloud DJ : MP3 128kbps、AAC 256kbps
  TIDAL (plan including DJ Extension) : AAC 320kbps、FLAC 44.1kHz 16bit
  Beatport Streaming Advanced : AAC 128kbps
  Beatport Streaming Professional : AAC 128kbps、AAC 256kbps、FLAC 44.1kHz 16bit

  (As of March 2025)

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100060

• I can’t change the SMART FADER settings.

  If you are connected to the DJ controller, access [Settings] > [DJ Controller Device Name] to use the setting items to change the settings.
  If you are using the app on its own, access [Settings] > [General] to use the setting items to change the settings.

  https://rekordbox.com/en/support/faq/ios/#faq-q100087

• Can I start/cancel my subscription for rekordbox (iOS) ver. 3 via the app?

  On rekordbox (iOS) ver. 3, you can check the status of your subscription but you can't start/cancel it.

  To start/cancel a subscription, visit rekordbox.com.

  Subscription start/cancel page

  https://rekordbox.com/en/support/faq/ios/#faq-1603

• Can I update the DJ controller firmware on rekordbox for iOS?

  The DJ controller firmware can be updated by following one of the methods below:

  • When rekordbox for iOS and the DJ controller are connected, you are notified if there is new firmware available. If an update needs to be performed, perform the update.
  • With rekordbox for iOS and the DJ controller connected, access [Settings] > [DJ Controller Device Name] > [Firmware Update] and run the update.

  *The method that can be used to connect rekordbox for iOS and the DJ controller to update the firmware varies depending on the DJ controller.
  *When updating the firmware, connect your mobile device to a power supply or ensure your mobile device is sufficiently charged before starting the update.

  https://rekordbox.com/en/support/faq/ios/#faq-q100085

• Are there any potential copyright related issues with playing tracks from a streaming service in a public place or club?

  This depends on your contract with the streaming service, as well as on the copyright laws of each country and international conventions.

  Please contact each service for details.

  Apple Music

  SoundCloud

  TIDAL

  Beatport Streaming

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100024

• When I connect to a DJ controller with a USB cable, there is no sound from the mobile device.

  When connected to the DJ controller via USB cable, audio is not output from the mobile device by default, but rather from external speakers or headphones connected to the DJ controller.

  If you want to output audio from your mobile device, in rekordbox for iOS, enable [Output audio from the iPhone speaker only] or [Output audio from the iPad speaker only] under [Settings] > [Audio].
  This allows Master audio to be output from your mobile device's speaker.
  However, Master audio will not be output from the DJ controller.

  Additionally, the following operations on the DJ controller will be restricted:

  • Previews (cue) cannot be listened through headphones.
  • Audio output cannot be adjusted by turning the MASTER LEVEL knob.
  • Audio from a microphone connected to the DJ controller will not be output from the mobile device.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100055

• What is SoundCloud Go+/DJ?

  SoundCloud Go+/DJ is a subscription streaming service that DJs can use to access the SoundCloud music catalog.

  A separate signing up is required to use this service.

  For details, refer to the SoundCloud website.

  Click here for the SoundCloud FAQ page.

  https://rekordbox.com/en/support/faq/ios/#faq-q100017

• What is Apple Music ?

  Apple Music is a global music streaming service that gives you access to more than 100 million tracks and over 30,000 playlists.
  If you join a subscription for Apple Music, you can use it by simply logging in from rekordbox for iOS.
  For details, check out the Apple website.
  Click here to access the Apple Music FAQ page.

  https://rekordbox.com/en/support/faq/ios/#faq-q100098

• If you are connected to the DJ controller via Bluetooth, no sound comes from your mobile device, or the sound is at a very low volume.

  When connected via Bluetooth, access the volume controls on your mobile device and use the MASTER LEVEL knob on the DJ controller to adjust the volume.
  Check that both are set to an appropriate volume.

  https://rekordbox.com/en/support/faq/ios/#faq-q100091

• What is Mobile Library Sync?

  With Mobile Library Sync you can sync your rekordbox library when your computers and mobile devices are connected to the same Wi-Fi network.
  This helps you to seamlessly prepare tracks for DJing. For example, you can use your computer at home while using a mobile device on the move.

  To watch the Mobile Library Sync tutorial video, click here.

  https://rekordbox.com/en/support/faq/ios/#faq-q100035

• Which countries can Apple Music be used in?

  For the latest information on countries and regions where Apple Music is available, check out the Apple website.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100099

• When I connect to DJ Controller with Bluetooth and press the Headphones CUE buttons (channel)/(master), there is no sound from the DJ Controller headphones.

  When you are connected to DJ Controller with Bluetooth and you want to use the Headphones CUE buttons (channel)/(master), enable Split Output with the following steps:

  • Connect the split cables to the mobile device.
  • Connect the L side of the split cables to the speaker, and the R side to the headphones, as shown in the figure below.
  • Open the rekordbox for iOS settings. Under Audio, turn on Split Output.

  

  (1) Speaker with built-in amplifier, etc.
  (2) Headphones
  (3) Plug for the speaker with built-in amplifier, etc.
  (4) Plug for the headphones
  (5) Split cable (not supplied / This is supplied with DDJ-200)
  (6) USB/Lightning to 3.5 mm headphones jack (not supplied)

  Split cables whose functions have been tested are as follows:

  (Manufacturer / Model number / Product name)
  Native Instruments / － / Traktor DJ Cable
  Sound Active / 3.5-STJX2–0.5M / Exform iDJ Split Cable

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100054

• What is Cloud Library Sync?

  You can use Cloud Library Sync to sync your library on the cloud with the libraries on your computers and mobile devices.

  Upload tracks and videos to the cloud, then you can play them on other devices as well.

  For example, you can seamlessly use the same library on the computer you use for music production and the laptop you use for DJing. You can also prepare tracks for DJing using a mobile device when you're on the move.

  Here are the differences depending on the plan you chose to use.

  • Free or Core plan

  You can upload and sync up to 20 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.

  Please note: The entire library will not be synchronized.

  • Creative plan

  The entire library will be synchronized.

  You can select individual playlists and tracks to then upload them to the cloud.

  This will depend on the Dropbox plan and the Google plan you're using for storage capacity when uploading files.

  • Professional plan

  The entire library will be synchronized.

  You can either select individual playlists and tracks to upload to the cloud, or automatically upload all your files.

  You can also automatically upload up to 5 TB worth of files on your Dropbox account.

  • Cloud Option

  The entire library can be synchronized if you add the Cloud Option to the Free plan, Core plan, or Creative plan.

  You can make selections by playlist and track, and upload them to the cloud.

  You can also automatically upload up to 1 TB worth of files on your Dropbox account.

  To find out more information, watch the Cloud Library Sync tutorial video, click here.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100034

• In what countries can SoundCloud Go+/DJ be used?

  For the latest news on supported countries, refer to the SoundCloud website.

  https://rekordbox.com/en/support/faq/ios/#faq-q100018

• How can I use rekordbox Cloud 5TB powered by Dropbox?

  To use the rekordbox Cloud 5TB powered by Dropbox feature, you'll need to:

  ・Start a Professional plan subscription.
  ・Create a Dropbox personal account.
  ・Join the Professional DJ team (from My Page on rekordbox.com)

  Find out more details here.

  https://rekordbox.com/en/support/faq/ios/#faq-q100007

• Can I play Apple Music tracks with rekordbox for iOS when I’m offline?

  No, they cannot be played offline.

  They can only be streamed if playing them on rekordbox for iOS.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100100

• What is the Professional DJ team?

  The Professional DJ team is a Dropbox Business team for rekordbox Cloud 5TB powered by Dropbox.
  By joining your Dropbox personal account to the Professional DJ team, you can use Dropbox with 5TB storage capacity.

  https://rekordbox.com/en/support/faq/ios/#faq-q100008

• Which plan do I need to subscribe to in order to use Apple Music on rekordbox for iOS? 

  You can use it if you have signed up for Apple Music.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100101

• What is [Trial playlist – Cloud Library Sync]?

  [Trial playlist - Cloud Library Sync] is a dedicated playlist for sync that is available for the free and Core plans.

  This is created automatically when you start using Cloud Library Sync.

  You can add up to 20 tracks to the [Trial playlist - Cloud Library Sync]. When you add a track, it will be automatically uploaded to the cloud storage.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100036

• Can I play SoundCloud Go+/DJ tracks on rekordbox for iOS offline?

  No. This workflow is not supported.

  https://rekordbox.com/en/support/faq/ios/#faq-q100020

• I can’t join the Professional DJ team/Cloud Option DJ team. Why?

  It's not possible to join the Professional DJ team and Cloud Option DJ team in any of the following cases:
  ・The Dropbox account you are using is a team account.
  ・You created your Dropbox account via "Sign in with Apple ID".

  If either of the above applies to you, you'll need to create a new Dropbox personal account. If you're already using Cloud Library Sync, move your music files to the new Dropbox account.
  Find details here.

  If you don't receive an email from Dropbox inviting you to join the Professional DJ team/Cloud Option DJ team, check your spam folder.
  If you didn't receive the email, you can also receive an invitation to join the Professional DJ team/Cloud Option DJ team from the notifications on the Dropbox website.

  Find more information on how to check your notifications here.

  https://rekordbox.com/en/support/faq/ios/#faq-q100009

• Are there any functional restrictions when using tracks from Apple Music on rekordbox for iOS?

  The following restriction applies when using tracks from Apple Music.

  • Tracks can't be loaded to connected devices via PRO DJ LINK.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100102

• If I change my Dropbox account in the Professional DJ team/Cloud Option DJ team, or if I cancel my rekordbox Professional plan/Cloud Option or change to another plan, what will happen to my old Professional DJ team/Cloud Option DJ team account and the data registered in the account?

  You'll still be able to use your Dropbox account that was previously used in the Professional DJ team/Cloud Option DJ team, but your Dropbox account will no longer have 5TB or 1TB storage capacity, and will instead work as a Dropbox Basic account (capacity: up to 2GB).
  Previously saved music files won't be deleted even if the total amount exceeds the 2GB limit, but you won't be able to upload any more data.
  You can rejoin the Professional DJ team/Cloud Option DJ team with your Dropbox account at any time if you subscribe to the rekordbox Professional plan/Cloud Option.

  Find out more details here.

  https://rekordbox.com/en/support/faq/ios/#faq-q100010

• What is Collection Auto Upload?

  If you turn on the Collection Auto Upload feature, any files in your collection will be automatically uploaded to the cloud via the Cloud Library Sync feature.
  To use this feature, you'll need to subscribe to the Professional plan or Cloud Option. .

  https://rekordbox.com/en/support/faq/ios/#faq-q100003

• Are there any functional restrictions when using tracks from SoundCloud on rekordbox for iOS?

  The following restriction applies when using tracks from SoundCloud.
  - Tracks can't be loaded to connected devices via PRO DJ LINK.

  https://rekordbox.com/en/support/faq/ios/#faq-q100021

• What Dropbox features will not be available in rekordbox Cloud powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox?

  The following functions in Dropbox business will not be available via the Professional plan/Cloud Option:
  ・Dropbox Paper
  ・Team's shared space
  ・Group

  Find out more about the functions provided in Dropbox Business here.

  https://rekordbox.com/en/support/faq/ios/#faq-q100011

• What is Auto Upload for playlists?

  If you turn on Auto Upload for a playlist, any files in the playlist will be automatically uploaded to the cloud via Cloud Library Sync.
  The Auto Upload settings can be changed for each playlist.
  To use this feature, you'll need to subscribe to the Professional, Creative plan or Cloud Option. .

  https://rekordbox.com/en/support/faq/ios/#faq-q100004

• What cloud storage service supports Cloud Library Sync?

  The following cloud storage services are supported.
  - Dropbox
  - Google Drive

  https://rekordbox.com/en/support/faq/ios/#faq-q100080

• After joining the Professional DJ team/Cloud Option DJ team, I can’t change the mail address for my Dropbox account. Why?

  To change your email address after joining the Professional DJ team/Cloud Option DJ team, you need to unregister your Dropbox account from the team and change your email address in the settings page of your Dropbox account.
  Follow the steps below:

  Step 1: Select [Cancel setting] and remove your Dropbox account from the team via the Cloud Settings on My Page at rekordbox.com.
  Step 2: Change the email address for your Dropbox account.
  Step 3: Join the team using the Dropbox account again via the Cloud Settings on My Page at rekordbox.com.

  Find out more about changing the email address for your Dropbox account here.

  https://rekordbox.com/en/support/faq/ios/#faq-q100012

• What is the Default Cloud Storage?

  When logged in to both Dropbox and Google Drive, you can choose only one cloud storage service to upload your tracks to. (You can download tracks from either cloud storage)

  You can change the settings from [Settings] > [Account Information] > [Cloud Storage Services] of rekordbox for iOS/Android.

  https://rekordbox.com/en/support/faq/ios/#faq-q100078

• What file format is used for SoundCloud tracks?

  SoundCloud Go+: MP3 128kbps and AAC 256kbps for SoundCloud High Quality streaming.

  For details, refer to the SoundCloud website.

  https://rekordbox.com/en/support/faq/ios/#faq-q100022

• Can I join the Professional DJ team/Cloud Option DJ team if I’m using a paid Dropbox personal plan? If so, what is the fee?

  If you join the Professional DJ team/Cloud Option DJ team using a Dropbox account with a paid personal plan, you'll only need to pay for the rekordbox Professional plan/Cloud Option – you won't be charged twice.

  When you set up rekordbox Cloud powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox, the payment is automatically switched.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100013

• If I join the Professional DJ team/Cloud Option DJ team, will my files be accessible to other team members?

  No, other member will not access to the files in your Dropbox folder.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100014

• When I connect to DDJ-FLX4 with Bluetooth, there is no sound from the MASTER output terminals and headphones output terminals of DDJ-FLX4.

  When you connect to DDJ-FLX4 with Bluetooth, no sound is output from the MASTER output terminals and headphones output terminals of DDJ-FLX4.

  To do so, use the speaker or headphone terminal of the mobile device.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100056

• What are Free DJ Playlists of SoundCloud?

  Free DJ Playlists of SoundCloud are playlists that can be used for free without logging in. However, the number of available playlists is limited.
  For the latest information on countries and regions where SoundCloud is available, check out the SoundCloud website.

  https://rekordbox.com/en/support/faq/ios/#faq-q100027

• Can I save files other than music files in rekordbox Cloud powered by Dropbox/rekordbox Cloud Option 1TB powered by Dropbox?

  Yes, you can store files other than music files, as long as you comply with Dropbox's Terms of Service.

  https://rekordbox.com/en/support/faq/ios/#faq-q100015

• How do I access the tracks on the SoundCloud Free DJ Playlists?

  Follow the steps in the below to access the Free DJ Playlists.

  

  https://rekordbox.com/en/support/faq/ios/#faq-q100028

• Is there anything I should be aware of when using rekordbox Cloud Unlimited powered by Dropbox, the unlimited cloud storage for DJs?

  This cloud Service is a service that provides the Customer the Dropbox storage that the Company is authorized to administer.

  It is prohibited to conduct acts that disturb other customers, such as occupying the capacity.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100016

• Do you support SoundCloud Go+/DJ High Quality Streaming?

  Yes.

  High Quality Streaming can be used by selecting [High Quality 256kbps (AAC)] for [Audio Quality].

  

   

  However, [High Quality 256kbps (AAC)] may not be used to play or analyze certain tracks because the AAC format may not be available depending on the track.

  In this case, [128kbps (MP3)] will be used to play and analyze the track.

  The Beat Grid and Cue points may also need to be reset due to the possibility of the Beat Grid and Cue points shifting when [Audio Quality] is changed.

  https://rekordbox.com/en/support/faq/ios/#faq-q100032

• When I connect to DDJ-FLX2 with Bluetooth, there is no sound from the MASTER output terminals and headphones output terminals of DDJ-FLX2.

  When you connect to DDJ-FLX2 with Bluetooth, no sound is output from the MASTER output terminals and headphones output terminals of DDJ-FLX2.
  To do so, use the speaker or headphone terminal of the mobile device.

  https://rekordbox.com/en/support/faq/ios/#faq-q100089

• Sound is only output from the iPad when connected to DDJ-FLX2 through a USB cable. What should I do to output audio from DDJ-FLX2?

  Change the iPad settings with the following procedure.

  • Closes all apps other than rekordbox for iOS.
  • Display control center and tap the AirPlay icon.

  

  • Select DDJ-FLX2.

  

  https://rekordbox.com/en/support/faq/ios/#faq-q100092

• Why doesn’t rekordbox for iOS show some of the tracks displayed on SoundCloud website or app?

  The use of certain tracks on SoundCloud by third parties is restricted due to copyright agreements.

  These tracks will not be available in rekordbox for iOS.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100025

• Some tracks on SoundCloud are grayed out and I can’t play them. Why?

  Some tracks are grayed out because the use of certain tracks on SoundCloud by third parties is restricted due to copyright agreements.
  You can't play them, but you can add, delete, and sort them in the playlist.

  https://rekordbox.com/en/support/faq/ios/#faq-q100026

• The keys of the tracks I imported to rekordbox for iOS are different than what is listed on SoundCloud. Why?

  The keys of some tracks provided by SoundCloud may differ from the keys that were analyzed by rekordbox for iOS.

  To turn off key analysis in rekordbox for iOS follow the steps in below [Track Analysis Settings].

  

  https://rekordbox.com/en/support/faq/ios/#faq-q100029

• The BeatGrids and Cue points shifted when I changed the [Audio Quality] for the streaming service.

  The Grids and Cue points of tracks that have been analyzed may shift when the [Audio Quality] is changed.
  If the [Audio Quality] has been changed, Cue points will need to be reset after the tracks are reanalyzed.
  Also ensure that the [Audio Quality] settings are the same on all the devices synced using Library Sync.
  For Beatport Streaming, the [Audio Quality] settings are automatically applied to all the synced devices as long as the same Beatport account is being used on each device.

  https://rekordbox.com/en/support/faq/ios/#faq-q100030

• Apple Music tracks are not displayed and cannot be played from the rekordbox [Collection], [Playlist], and [Histories] lists.

  If you are not logged in to Apple Music, imported Apple Music tracks are not displayed in the rekordbox, [Collection], [Playlist], and [Histories] lists.

  Perform [Apple Music] login controls.

  You can login from [Settings] > [Streaming services].

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100109

• I cannot play tracks on Apple Music from [My Music].

  Tracks on Apple Music are protected by Digital Rights Management (DRM), so they cannot be played from [My Music].

  Please play them from Apple Music.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100108

• I need to reanalyze the tracks from a streaming service because I changed the [Audio Quality]. What are the steps to reanalyzing the tracks in my collection for each streaming service?

  Follow the steps below to reanalyze your tracks.

  Open your collection and display the tracks you wish to reanalyze for one of the streaming services you are using.

  

  Then, select all the displayed tracks and perform the reanalysis.

  

  https://rekordbox.com/en/support/faq/ios/#faq-q100031

• When I log in using my AlphaTheta account in rekordbox for iOS, I ended up being logged in under a different Apple Account.

  AlphaTheta accounts have a single sign-on feature, so the login account may be changed to a different Apple Account if you have logged in to another rekordbox.

  To use your AlphaTheta account, log out from Apple Music first and try logging in again using the Apple Account that you want to use.

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100097

• How can I use the Cloud Library Sync feature?

  To use the Cloud Library Sync feature, you will need the following.

  • Creative plan
  • Professional plan
  • Plan with Cloud Option added

  *You can try up to 10 tracks even while you are not subscribed to the above plans.

  Login with any of the following accounts is required.

  • Dropbox account
  • Google account

  For a detailed description on how to use Cloud Library Sync, refer to the Cloud Library Sync Operation Guide in the Manuals page.

  https://rekordbox.com/en/support/faq/ios/#faq-3688

• I want to switch the Dropbox account that I’m using for rekordbox. What should I do?

  You can switch your Dropbox account in:
  rekordbox for Mac/Windows: [CLOUD] tab on My Page
  rekordbox for iOS/Android: [Settings] > [Account Information] > [Cloud Storage Services]

  When you switch your Dropbox account, the changes will be applied to all versions of rekordbox for Mac/Windows/iOS/Android logged in with the same AlphaTheta account.
  Please note that you won't be able to play tracks from the cloud storage of the previous Dropbox account because they're deleted from the local Dropbox folder.

  https://rekordbox.com/en/support/faq/ios/#faq-3709

• What do I do to switch a Google account linked on rekordbox?

  You can change Google accounts from [Settings] > [Account Information] > [Cloud Storage Services] of rekordbox for iOS.
  If you are using rekordbox for iOS on several devices, log in to each device using a Google account you want to change.

  If you are using Google Drive on Cloud Library Sync of rekordbox for Mac/Windows, log in again using a Google account you want to change on rekordbox for Mac/Windows.

  • rekordbox ver. 6 : [MY PAGE] > [CLOUD]tab
  • rekordbox ver. 7 : [Preferences] > [CLOUD]category > [Library Sync]tab

  https://rekordbox.com/en/support/faq/ios/#faq-q100081

• Do I need to install the Dropbox app to use Cloud Library Sync in rekordbox for iOS?

  You don't need to install the Dropbox app for use with rekordbox for iOS.
  However, rekordbox for Mac/Windows requires the installation of the Dropbox desktop application.

  https://rekordbox.com/en/support/faq/ios/#faq-12782

• Do I need to install the Google Drive app to use Cloud Library Sync in rekordbox for iOS/Android?

  No. You do not need to install the Google Drive app.
  You can use it by logging in to your Google account.

  https://rekordbox.com/en/support/faq/ios/#faq-q100079

• Can I play TIDAL tracks with rekordbox for iOS when I’m offline?

  Due to TIDAL restrictions, it's not possible to play TIDAL tracks when you're offline.

   

   

   

  https://rekordbox.com/en/support/faq/ios/#faq-q100059

• Are there any functional restrictions when using tracks from TIDAL on rekordbox for iOS?

  The following restriction applies when using tracks from TIDAL.
  - Tracks can't be loaded to connected devices via PRO DJ LINK.

  https://rekordbox.com/en/support/faq/ios/#faq-q100076

• There is no response even after I connect the DJ controller and my mobile device with a USB cable.

  Establish a connection via Bluetooth.
  Some DJ controllers and iOS devices with Lightning terminals may not communicate even if connected via USB.

  *For details, refer to your DJ Controller Instruction Manual.

  https://rekordbox.com/en/support/faq/ios/#faq-q100083

• What is Beatport Streaming?

  Beatport Streaming is a subscription streaming service that DJs can use to access the Beatport music catalog.
  A separate signing up is required to use this service.

  For details, refer to the Beatport website.
  Click here for the Beatport FAQ page.

  *For rekordbox for iOS, while tracks longer than 2 minutes cannot be used, all tracks on Beatport can be used for DJing even without a Beatport subscription.

  https://rekordbox.com/en/support/faq/ios/#faq-q100071

• My library doesn’t sync between computers and mobile devices.

  Check if any of the following applies:
  - Devices are logged into different AlphaTheta accounts.
  Use the same AlphaTheta account on all your devices.
  You can check which AlphaTheta account you're using on each device as follows:
  rekordbox for Mac/Windows: MY PAGE
  rekordbox for iOS: [Settings] > [Account Information]

  - Cloud Library Sync is turned off.
  rekordbox for Mac/Windows: On MY PAGE, open the [CLOUD] tab and turn on [Sync library to another device].
  rekordbox for iOS: Open [Settings] > [Account Information] and turn on [Cloud Library Sync].

  - You're using LINK EXPORT mode.
  Libraries can't be synced when you're using LINK EXPORT mode.
  When you finish using LINK EXPORT mode, the library will resume syncing.

  https://rekordbox.com/en/support/faq/ios/#faq-3698

• I can’t connect rekordbox for iOS and the DJ controller with Bluetooth.

  Check the Bluetooth indicator and perform the following.

  • If the Bluetooth indicator is lit up, this indicates that rekordbox for iOS and the DJ controller are connected via Bluetooth. Long-press the [BEAT SYNC] button on both decks on the DJ controller to disconnect the Bluetooth connection.
  • If the Bluetooth indicator is not lit up, this indicates that rekordbox for iOS and the DJ controller are connected via a USB connection. Close the DJ software running on the device connected via the USB connection or unplug the USB cable.

  https://rekordbox.com/en/support/faq/ios/#faq-q100086

• Which countries can Beatport Streaming be used in?

  For the latest news on supported countries, refer to the Beatport website.

  https://rekordbox.com/en/support/faq/ios/#faq-q100072

• When Auto Upload is enabled, some of the tracks in some of my playlists won’t upload to the cloud. Why not?

  If the tracks in your playlist aren't on the PC/Mac or mobile device you're using, they won't upload to the cloud.

  Instead, upload the track from the PC/Mac or mobile device where it's stored.

   

  https://rekordbox.com/en/support/faq/ios/#faq-12376

• Sound skips, cuts, or is affected by unwanted noise. What should I do?

  The environment you're using the mobile device in may be a factor.
  The following may solve the issue:

  • Update your rekordbox for iOS to the latest version
  •  Turn off the mobile device and turn it on again
  •  Quit all other applications
  •  Try disabling the wireless network or other wireless connections, antivirus application, low-power mode, etc. (Before quitting antivirus security software, disable the internet connection to ensure the security of your mobile device.)

  If the problem persists even after addressing the above, please get in touch at Inquiries.

  https://rekordbox.com/en/support/faq/ios/#faq-q100084

• Auto Upload isn’t enabled, even though the function is enabled on a playlist on another PC/Mac or mobile device. Why not?

  If your version of rekordbox for iOS / Android doesn't support Auto Upload, it won't be enabled and the playlist will work in the usual way.
  Please update rekordbox for iOS / Android to the latest version to enable Auto Upload.

  https://rekordbox.com/en/support/faq/ios/#faq-12427

• Can I play Beatport Streaming tracks on rekordbox for iOS even in an offline environment?

  No. You cannot play tracks in an offline environment. (As of March 2025)

  https://rekordbox.com/en/support/faq/ios/#faq-q100073

• When I tried to download tracks via Cloud Library Sync, the message “Download Error: Unable to download some tracks because no file was found.” was displayed.

  You will see download errors when:

  • There are no tracks in Dropbox
  • There are no tracks in Google Drive.

   

  https://rekordbox.com/en/support/faq/ios/#faq-50651

• If you add the Cloud Option, launch rekordbox for iOS, and turn on the Cloud Library Sync, you will be unable to operate rekordbox for iOS.

  If your version of rekordbox for iOS is old, this symptom may occur. Upgrade to version 4.1.0 or higher before use.

  https://rekordbox.com/en/support/faq/ios/#faq-q100066

• Which plan do I need to subscribe to in order to use Beatport Streaming on rekordbox for iOS?

  The Advanced plan or Professional plan is required.

  *For rekordbox for iOS, while tracks longer than 2 minutes cannot be used, all tracks on Beatport can be used for DJing even without a Beatport subscription.

  https://rekordbox.com/en/support/faq/ios/#faq-q100075

• Are there any functional restrictions when using tracks from Beatport Streaming on rekordbox for iOS?

  The following restriction applies when using tracks from Beatport Streaming.
  - Tracks can't be loaded to connected devices via PRO DJ LINK.

  https://rekordbox.com/en/support/faq/ios/#faq-q100077