FAQ Categories rekordbox for Mac / Windows (ver. 5) | rekordbox

About Close Lyric function

We have decided to close the Lyric function on November 2024.

Check the following link for changes in subscriptions for each version of rekordbox for Mac/Windows.

rekordbox ver. 6

rekordbox ver. 5

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q600197

(Windows only issues) 1) Audio is not output. Or 2) I Cannot control rekordbox on DJ equipment.

Please click here to solve the problems.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500329

Can I use my subscription license without an internet connection?

To start subscription, you need to activate Plus Pack by entering the subscription license key.

To activate Plus Pack, your computer must be connected to the internet.

In addition, an internet connection is needed for the renewal of license information.

In other cases, you can use Plus Pack without an internet connection.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502109

Is the bundled license key that previously came with selected products only useable for rekordbox ver. 5?

That's right. You can't activate rekordbox ver. 6 with a ver. 5 license key.

You'll need to take out a paid subscription plan to control ver. 6 PERFORMANCE mode via DJ equipment, unless you have a Hardware Unlock device.

Hardware Unlock devices can control PERFORMANCE mode even if you use the Free plan.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-10348

What is Internal/External Mixer Mode?

Within the preferences, ([Preferences] > [Audio] > [Mixer Mode]), there are two different modes available.

Internal: DJ Mix mode using the software mixer function.

External: DJ Mix mode using an external hardware mixer/controller.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500212

I can’t use rekordbox lyric.

The rekordbox for Mac/Windows Lyric function will close on November 30, 2024.

Payment after rekordbox Lyric closes

Lyric plan: You will be charged up until December 2024 (payment for November). Cancels automatically in December.
Premium plan: Will not be canceled automatically. The plan includes functions equal to the Basic plan. Therefore, you will be charged the same price as the Basic plan from December 2024 (payment for November).

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500344

How many computers can be activated with one license?

You can activate Plus Pack in up to two computers with one license.

If you deactivate Plus Pack you once activated, then you can activate it in other computers.

Note: The same Pioneer DJ account is required for the two computers if you activate Plus Pack with one license.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500448

What will happen to the rekordbox dj license key I bought? Can I continue using it and will the software be affected?

You'll be able to keep using rekordbox ver. 5 with your license key as normal.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-10343

I recently bought a new computer, so I would like to transfer my rekordbox library from my old computer over to the new one. Is this possible?

You can transfer your library over to a new computer if you first backup the [Library] in the file menu and then restore the file on the new computer.

Not only can you backup your Collection and Playlists but also set Cues, waveforms, and information on beats and tempos.

You can also backup song files at the same time.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500208

What is subscription?

You can use Plus Pack by paying a monthly fee. *

rekordbox dvs is also available on rekordbox 4.1.0 or later.
rekordbox video is also available on rekordbox 4.2.0 or later.
RMX EFFECTS is also available on rekordbox 4.2.1 or later.
rekordbox lyric is also available on rekordbox 5.1.0 or later.

*Subscription agreement will be automatically renewed for another period of one month ("Expiration date of automatically renewed agreements"), unless particular cancellation in writing is made by customers. In the case of AlphaTheta confirming the cancellation during the subscription terms, the agreement will end at the expiration date of such terms.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502122

Can I control lighting from a controller?

Yes.

On the PAD EDITOR screen or MIDI assignment screen, you can assign functions such as color changes and strobe flashing patterns to the performance pads and control them from your DJ controller.

For details, please see "LIGHTING mode operation guide".

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4953

(Mac only issues) 1) Audio is not output. Or 2) I Cannot control rekordbox on DJ equipment.

Please follow the effective workaround from here.

For macOS Mojave 10.14 and macOS High Sierra 10.13 users :
-Please click here to solve the problems.

For only macOS Mojave 10.14 users :
-Please see Important notice for those who are using macOS Mojave,macOS Catalina.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500348

I cannot activate my license. “The license key you entered has already been activated on other computers.” appears when I try to activate it.

You can activate a license key in up to two computers at the same time.

To activate it on a third computer, you need to deactivate it on one computer you already activated it.

To deactivate Plus Pack license(s), see here.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500450

Can I synchronize my iTunes playlist to the device?

Yes, you can. To do so, select the Playlist in iTunes that you wish to synchronize in the Sync Manager and then synchronize the Playlist to rekordbox.

If you then connect a device, you can choose to synchronize the synchronized Playlist to the connected device by selecting the Playlist.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500205

How can I cancel my subscription?

For rekordbox ver. 5 subscription licenses:

Log in to rekordbox.com and select [My page] > [Licences].

Click the [Cancel] button located by the license key of the activated subscription to unsubscribe.

* rekordbox ver. 6 subscription plans can be canceled at rekordbox.com.

To cancel your subscription plan, click here after logging in to rekordbox.com.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502116

How do I use the lighting function?

Follow the steps below for using the lighting function.

Select LIGHTING mode and assign fixtures.
Analyze phrase of the tracks.
Play the phrase-analyzed tracks in PERFORMANCE mode.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4935

My iTunes Library does not display.

To display your iTunes library on rekordbox, first double-click [iTunes] in the Tree view to open the groups, then select [All Audio]. For an iTunes playlist, open [Playlists] and select the playlist with which to display the library.

*Tracks are not displayed when only [iTunes] is selected.

The settings will vary depending on the computer being used.

For Mac

In the latest version of rekordbox, no settings are required.

For Windows

The iTunes Library may not be always created when using iTunes12.2 and later.

From iTunes, Preferences > Advanced, tick the box of “Share iTunes Library XML with other applications” to enable this function.

Then, please reboot both iTunes and rekordbox after shutting them down.

If the playlist folders are not properly shown, please update rekordbox to Ver. 3.2.2 or later to solve the issue.

The iTunes Library file may not be specified properly. To designate the proper iTunes Library xml file, go to [Preferences] > [Advanced] > [Database] and select the xml file for the iTunes Library.

With rekordbox settings files transferred from a different computer, the iTunes Library file may be changed from iTunesMusicLibrary.xml to iTunesLibrary.xml.

If this is the case with your file, change the above setting to iTunesLibrary.xml.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q325

I don’t know how to deactivate a license key.

Open [Preferences] > [License] and click [Deactivate] for each Plus Pack license to deactivate the Plus Pack license.

When you deactivate rekordbox dj, you will deactivate all the licenses.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500451

What is the [Set a good match combination of tracks.] button used for in 2 Player mode?

If you register combination of tracks with a good match, you can use this button to display a list of recommended songs to play next based on information about the registered combination match.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500201

Can I use a subscription license and a purchased license at the same time?

No. The subscription license and the purchased license can not be used at the same time.

Only the following combination is available: rekordbox dj (purchased license) and Lyric Plan.

Other combinations of subscription and purchased license do not work.

Combinations of subscription plans do not work, either.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502120

I cannot hear the sound.

Open [Preferences] > [Audio] > [Audio] to check whether your audio device is selected.

In the PERFORMANCE mode, check the following settings.

[Preferences] > [Audio] > [Mixer Mode]
[Preferences] > [Audio] > [Output channels]

See if these settings are set as you wish.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500310

The sale of licenses for rekordbox 5 has been discontinued.

The sale of licenses for rekordbox ver. 5 (Mac/Windows) has been discontinued in April 2020.

The discontinued licenses are as follows:

Plus Pack

rekordbox dj

rekordbox dvs

rekordbox video

RMX EFFECTS

Subscription

Premium Plan

Base Plan

Lyric Plan

*Purchased licenses can continue to be used with rekordbox ver. 5.

*Subscription agreement will be automatically renewed and you will be able to continue using ver. 5.

*To unsubscribe, log in on rekordbox.com or Pioneer DJ.com and unsubscribe on your Pioneer DJ account My page.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q5177

What is [Mood]?

The [Mood] is a classification of music based on audio information including tempo, rhythm, kick drum and sound density.

It is classified as HIGH /MID/LOW.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4980

What types of lighting fixtures are supported in LIGHTING mode?

The following DMX-compatible fixtures are supported.

Par Light

Bar Light

Moving Head

Strobe

Spot

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4899

I’ve installed rekordbox ver. 6. Can I use rekordbox ver. 5 on the same computer? /Can I use rekordbox ver. 5 and ver. 6 on the same computer?

You can use rekordbox ver. 5 on the same computer even after installing ver. 6.

However, you can't run ver. 5 and ver. 6 at the same time.

The following restrictions also apply.

To use selected functions in ver. 5, you'll need the relevant license.

Please note: If you already have a ver. 5 license (purchased or bundled), you can continue to use ver. 5. As of April 2020, it will no longer be possible to purchase a new ver. 5 license key.

To use selected functions in ver. 6, you'll need to take out the relevant subscription plan. When you run rekordbox ver. 6 for the first time and convert your library from the old version, all information such as cues, beatgrid, and playlists will be copied over. After this, the libraries of ver. 5 and ver. 6 do not sync. So, from then on, imported tracks and information such as cue points in one version won't be reflected in the other version.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-1549

I cannot record audio in PERFORMANCE mode.

In PERFORMANCE mode, you can record Master Out of rekordbox or input audio from Pioneer DJ products.（When you are to record input audio from equipment other than Pioneer DJ products, use recording function in EXPORT mode.）

Check the followings

In case no equipment is connected or equipment other than Pioneer DJ products is connected:

Check the following two settings.

Open [Preferences] > [Audio] > [Audio] and check if a computer built-in speaker is selected.

Open [Preferences] > [Audio] > [Mixer Mode] and check if "Internal" is selected.

In case a Pioneer DJ product is connected:

Open [Preferences] > [Audio] > [Input channels] > [Input Record]. Check if the channel of the connected Pioneer DJ product is selected correctly.

If you use DJM, DDJ-SZ, DDJ-RZ, DDJ-RZX, DDJ-REV7 as external equipment, click the [Setting Utility] button to open the Setting Utility window. Select the [MIXER OUTPUT] tub and select mixer audio output for each channel.

Check if the volume of recording is zero or not.

Adjust the volume by turning the level knob while checking the level meters.

Check if the disk has enough space to save the recorded files.
Check if destination of the recorded files is correctly selected.

Open [Preferences] > [Controller] > [Recordings] > [Recordings] and check [Location of Files].

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500322

I cannot use XDJ-RX with rekordbox dj.

If you want to use XDJ-RX with rekordbox dj, you need to update the firmware version to 2.10 or later.

To check the version number and update the firmware, click here.

When the XDJ-RX is connected to rekordbox, you have to set the [MIXER MODE] to [MIDI CONTROL] on the [UTILITY] screen.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500331

Where can I find a license key?

How you confirm the license key differs depending on the method in which it was obtained.

For Pioneer DJ products that come with a license key at purchase

The license key is written on a rectangular black card packaged with the instruction manual.

*The [KEY] written on the back of the product is not the rekordbox dj license key.

For DDJ-200

This product does not come with a license key, but PERFORMANCE mode can be used when connected to DDJ-200.

For license keys purchased online

The license key is sent to you by email following purchase.

Click here to check your purchase history and license keys on the Digital River website.

*When logging in for the first time following purchase, enter the email address you registered with here, and then set your password using the email that arrives later.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500475

Can I change the location to save recorded files?

Yes. Change the [Location of Files] in the Preferences.

EXPORT mode

[Preferences] > [Advanced] > [Recordings] > [Recordings] > [Location of Files]

PERFORMANCE mode

[Preferences] > [Controller] > [Recordings] > [Recordings] > [Location of Files]

When you changed the location, the location in recordings category in the tree view will be displayed with reference to the new location and the folder you previously saved the recorded files will not be shown. Please relocate such audio files in the previous folder to the newly located folder, etc.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500227

What are the differences between a subscription license and a purchased license in terms of rekordbox dj function?

There is no difference in terms of the function.

rekordbox lyric is only available through a subscription plan.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502119

When I edited [Macro] for a track using [MACRO EDITOR], can I change [Scene] or switch [Bank] ?

Yes. However, please note that your edit work on the [Macro] will be discarded.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4999

In what situations are license keys required?

Requirement of a license key depends on how the product is used, and which model you are using.

EXPORT mode

No license key required.
In this mode, you can use music management, transfer tracks to your USB device, use PRO DJ LINK, make recordings, and perform other functions.

PERFORMANCE mode

A rekordbox dj license key is required(*).
In this mode, you can perform a DJ mix with rekordbox.
If you have a product that comes with a rekordbox dj license key, use the accompanying key.
*A license key is not required when connected to DDJ-200.

When using additional functions (PlusPack)

If you are using an additional function such as rekordbox dvs, rekordbox video, RMX EFFCTS, or rekordbox lyric, you have to use a rekordbox dj license key and the relevant license key for that feature.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500477

When using PC MASTER OUT, the volume does not change even if you turn the MASTER LEVEL knob on the controller.

Please adjust the volume of the computer built-in speaker at the computer's volume setting.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500342

What is the maximum recording hours?

The maximum recording time per a file is 3 hours.

Recording continues even if it exceeds 3 hours, however the recorded file is automatically saved per 3 hours and recording continues in a new file.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500230

What are the differences between the types of subscription?

Currently, rekordbox subscription plans are as follows. Available functions vary depending on the plan.

Base Plan : rekordbox dj, rekordbox dvs, rekordbox video, RMX EFFECTS

Premium Plan : rekordbox dj, rekordbox dvs, rekordbox video, RMX EFFECTS, rekordbox lyric

Lyric Plan : rekordbox lyric

The Lyric Plan is a subscription for those who already bought the rekordbox dj Plus Pack.

If you already bought the rekordbox dj Plus Pack and would like to use the Lyric function, please buy the Lyric Plan subscription license and activate it.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502121

Can I have more than one DMX assignment ?

Yes. By using [Venue], you can have multiple DMX assignments.

You can select the [Venue] you want to perform at [Preferences] > [Lighting].

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4917

Will my rekordbox ver. 5 subscription automatically carry over to ver. 6?

We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.

Check the features and prices for each plan and choose a plan for ver. 6. If you no longer need your ver. 5 subscription plan, cancel it.

You can compare the features of each new plan here.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-1891

Will my settings in rekordbox be cleared away when I cancel my subscription?

You can use rekordbox in EXPORT mode (export to USB device, PRO DJ LINK, etc.) even after cancelling the subscription.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502113

How can I confirm which license keys are currently activated?

You can confirm which license keys are currently activated using the following procedure.

Log in(*) to your account here.
After login is complete, click the customer name that appears in the top right corner of the screen.
Click [Licenses] on the left side of the screen.
The currently activated license keys are displayed.

If the screen shows the message [No licenses registered], there are no activated license keys on your account, or your license keys have been deactivated on all computers.

*If you have multiple accounts, try logging in to one of the other accounts to check.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500463

Can I import recorded files to iTunes?

Launch rekordbox and iTunes.

Drag a recorded track in the track list of rekordbox and drop it to iTunes.

The track is imported to iTunes.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500226

The lighting fixture I want to use is not supported in LIGHTING mode. What can I do?

If the lighting fixture is not supported,

Select the LIGHTING mode.
Open [FIXTURE LIBRARY] screen and click [+] button on the right. You can request addition via our Forum. Please note that we cannot guarantee that you can add any fixtures as you wish.（Please see LIGHTING mode Operation Guide for details.）

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500269

I bought a piece of DJ equipment but a rekordbox dj license key wasn’t included. Can I control ver. 5 PERFORMANCE mode with this DJ equipment? And can I use the DVS/Video/RMX EFFECTS/Lyric features?

If you don't have a rekordbox ver. 5 license key, you can't control ver. 5 PERFORMANCE mode. Also, you can't use the DVS/Video/RMX EFFECTS/Lyric features.

Although you can't use ver. 5, you can control rekordbox ver. 6 PERFORMANCE mode and use the DVS/Video/RMX EFFECTS/Lyric features if you start a subscription plan.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-2191

Where can I check the license information for rekordbox ver. 5?

Visit My Page on the rekordbox.com.

rekordbox ver. 5 licenses won't appear until they've been activated.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-2071

I have a rekordbox ver. 5 subscription. Can I continue using ver. 5?

Yes. You can continue using rekordbox ver. 5 with your existing subscription.

Please note: As of April 2020 it isn't possible to start a new ver. 5 subscription.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-1592

I want to use previous rekordbox ver. 5.

You can download it from the following links.

ver. 5.8.7

For Windows(64bit)
For Mac

* Essential update for rekordbox ver. 4 and ver. 5 Base/Premium/Lyric Plan users

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500003

I activated a subscription license but would like to use it on another computer. Is it possible?

Yes. First, deactivate the license on the computer you activated Plus Pack.

Then you can activate it on another computer.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502110

Audio of rekordbox dj Deck 2 is coming from the channel 1 of the XDJ-RX.

When the XDJ-RX is connected to rekordbox, you have to set the [MIXER MODE] to [MIDI CONTROL] on the [UTILITY] screen.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500330

Are there any functional restrictions when using tracks from a streaming service on rekordbox?

The following restrictions apply when using tracks from a streaming service.

EXPORT mode

Tracks cannot be used.

PERFORMANCE mode

The recording function cannot be used. This is due to copyright restrictions set by the streaming services.

The capture function cannot be used.

Tracks cannot be loaded to the sampler deck.

Tracks cannot be added to playlists.

Track information cannot be edited.

Tracks are not shown in [Histories].

Music files are not backed up with the backup function.

Cannot be exported to a USB storage device or SD memory card.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502603

I purchased DDJ- 200. Do I need a rekordbox dj license key?

A license key is not required when using rekordbox connected to DDJ-200.

While connected, PERFORMANCE mode can be used without a rekordbox dj license key.

To use PERFORMANCE mode while not connected to DDJ-200, or together with another product, a rekordbox dj license key is required.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500476

Can I change the display format for keys?

Yes, on rekordbox 5.4.3 or later version you can select [Classic] or [Alphanumeric] in [Preferences] > [View] > [Key display format].

[Classic] : Abm,B,Ebm,F#,…
[Alphanumeric] : 1A,1B,2A,2B,…
[Display key information on the database] : If this is checked, keys are displayed in the same format as the one rekordbox 5.4.2 or earlier version was displaying.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500283

If I complete the cancellation process, will Plus Pack features be immediately disabled?

No. You can use Plus Pack during the paid term even after you cancelled the subscription.

Example of Subscription

2114

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502114

I cannot record audio in EXPORT mode.

In EXPORT mode, only audio input from external equipment can be recorded. (To record of Master Out of rekordbox, please use recording function in PERFORMANCE mode.)

Please check the followings:

Is the version of rekordbox 4.2.1 or later?
Is your computer connected to external equipment via a USB cable?
Open [Preferences] > [Audio] > [Audio] to check external equipment is selected from the menu.
Open [Preferences] > [Audio] > [Input channels] > [Input Record] to check external equipment is selected correctly from the menu.

When using a DJM as external equipment, click the [Setting Utility] to open the Setting Utility window. Select [MIXER OUTPUT] tab and select mixer audio output for each channel.

Check if the volume of recording is zero or not?
Adjust the volume by turning the level knob while checking the level meters.

Check if the disk has enough space to save the recorded files.
Check if destination of the recorded files is correctly selected.
Open [Preferences] > [Advanced] > [Recordings] > [Recordings] and check [Location of Files].

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500323

Is internet connection required to use the LIGHTING mode?

Yes. Internet connection is required to download/upload Fixture Library and preset scenes.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4869

How can I find if the lighting fixtures are supported in LIGHTING mode?

See LIGHTING mode > FIXTURE LIBRARY screen and check them.

If not, check here.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q700011

How do I activate the same license key on another computer?

Use the following procedure to activate your license key on a new computer.

Install rekordbox on the new computer.
Register the same account as on the previous computer.
Activate using the same license key as on the previous computer.

If you intend to continue using the previous computer, this completes the procedure.

If you do not intend to continue using the previous device, you must deactivate it using a separate procedure.

*If you have already activated the license key on 2 computers, deactivate one of them before activating a new one.

For details, refer to rekordbox Introduction.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500469

Can I edit iTunes playlists?

iTunes playlists cannot be directly edited from rekordbox, but playlists edited with rekordbox can be exported as files in m3u8 format and these playlist files can be imported to iTunes.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500206

I went through the cancellation process for my subscription. Will it be soon cancelled?

The cancelation will be processed immediately and the confirmation mail will be sent to the e-mail address you entered when you started the subscription. Please check the email to see if your cancellation has successfully completed.
Automatic renewal of the subscription (payment) will stop when the cancellation process successfully completed.
You can use Plus Pack until the expiration date.

Example of Subscription

2114

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502115

The sound of the recorded file is distorted.

The volume level of recording may be too high.

Turn the recording level knob. Adjust the recording level maximum to the level in which not all the meters hitting red.

Record again.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500321

Are Scenes preset?

Yes.

The Scenes are preset.

You can also edit them or create new ones.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4944

Are there any potential copyright related issues with playing tracks from a streaming service in a public place or club?

This depends on your contract with the streaming service, as well as on the copyright laws of each country and international conventions.

Please contact each service for details.

SoundCloud

Beatport

Beatsource (ver. 6 supports)

TIDAL (ver. 6 supports)

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502600

Can’t I use the license any longer if I deactivate a license?

The license will not become invalid even if you deactivate the license.

Once you deactivated a license, the license will be returned to the server, and it will be able to be used on another computer.

You can activate on up to two computers per license at the same time.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500452

Automix stopped unexpectedly.

Automix will stop if the following two cases happen.

When the track playing in Automix is unloaded
A track not on the Automix playlist is loaded to Deck 1 or Deck 2

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500262

When is the timing for next subscription renewal after purchasing a subscription?

The subscription renewal is on a monthly basis.

For example, if you purchase subscription on the 31st of January, the first renewal date will be on the 28th of February.

The second renewal date will be on the 31st of March.

(Note: Subscription cycle is on a calendar basis and not a 30-day basis.)

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502118

rekordbox closes soon after the application is launched.

If you use Windows as the operating system, there might be a problem with its driver for display adapter.

Check if your driver software is the latest version.

Example of how you check and update the driver software

Click the Start button and [Control Panel] to open [Device Manager].
Click the [>] button to the left of [display Adapter].
Right-click the name of the display adapter you use (e.g. Intel(R) HD Graphics) and click [Update driver software] in the menu.
Click [Automatically detect the latest version of driver software].

If you still have the problem after trying the process listed above, go to the following website and check and update the latest version of the driver software.

[Intel(R) Download Center](https://downloadcenter.intel.com/ "")

[NVIDIA Driver Downloads](http://www.nvidia.com/download/index.aspx "")

[AMD Drivers > Download Center](http://support.amd.com/en-us/download "")

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500312

The rekordbox [LINK] button does not show up when I connect my computer to the CDJ/XDJ with a LAN cable.

PRO DJ LINK works when rekordbox is in EXPORT mode. (It does not work in PERFORMANCE mode.)

Depending on the security software used on your computer and its operating system settings, it may not be possible to establish a PRO DJ LINK connection. If this occurs, it will be necessary to check your settings for the following four programs to ensure that they are not blocked:
- rekordbox program file
- ProDJ Link System Manager
- ProDJ Link NFS Server
- edb_streamd
check "Windows Firewall settings"
PRO DJ LINK may fail to run properly if your computer is connected to multiple networks as the networks (wired LAN, wireless, etc.) may interfere with each other. If this is the case with your computer, you can resolve the issue by disabling networks not used by PRO DJ LINK or set the network precedence properly to favor the network used.
PRO DJ LINK may fail to run properly if the Port used by rekordbox for PRO DJ LINK is being used by another application (NSF server, etc.). To resolve this issue, close the application or service being used and then try again.
PRO DJ LINK may fail to run properly if Internet Sharing is enabled. If this is the case, disable Internet Sharing and then try again.
When there is a router connected on the network used by PRO DJ LINK, the network may fail to be established properly depending on the order in which connected devices are powered on. Either first turn on the power to the router and then connect the device, or disconnect the router.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500302

What is Scene?

The Scene is lighting effects settings composed of multiple different lighting fixtures.

Up to 16 kinds of lighting effects information can be saved in one Scene.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4962

What is Fixture Library?

The Fixture Library is the list of fixture profiles including manufacturers, models, DMX channels, categories, etc. provided by AtlaBase Ltd.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4879

What is SoundCloud Go+/DJ?

SoundCloud Go+/DJ is a subscription streaming service that DJs can use to access the SoundCloud music catalog.

A separate signing up is required to use this service.

For details, refer to the SoundCloud website.

Click here for the SoundCloud FAQ page.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502607

I have a rekordbox ver. 5 subscription. I want to subscribe to both ver. 5 and ver. 6. How can I do this?

To use rekordbox ver. 6, you'll need to subscribe separately.

If you already have a subscription for ver. 5, you can continue with it.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-2084

How do I activate the license key?

Confirm that your computer is connected to the Internet, and activate the license key using the following procedure.

Start rekordbox.
Open the [Preferences] window and click the [License] tab.
Click the [Activate] button next to the [License Name] you want to activate.
Check that your email address and password are correct, and then click [OK].
Enter the license key and click [OK].

When the message [The license has been activated successfully] is displayed, activation is complete.

Store the license key in a safe place after activation is complete.

For details, refer to rekordbox Introduction.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500474

Are trial subscriptions available for the streaming services?

Yes.

Each streaming service offers a trial subscription. (As of Nov. 2021)

For the latest information, refer to the website of each service.

SoundCloud

Beatport

Beatsource (ver. 6 supports)

TIDAL (ver. 6 supports)

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502601

I have a rekordbox dj license key but I can’t activate rekordbox ver. 6 with it.

You can't activate rekordbox ver. 6 using a rekordbox dj license key. You'll need to start a subscription plan for ver. 6 if you want to use the latest version of the application.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-2096

How can I change my AlphaTheta account?

Caution : If you are currently activating the license key, please deactivate the license on all computers where the license is activated before changing your account. If you do not deactivate it, you can not activate with a new account.

Follow the steps below to change your AlphaTheta account.

Go to rekordbox and click [Privacy Settings] in the [KUVO] menu.
Click [Change].
Enter the email address and password of the account you wish to use and click [Change].

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500454

Beatport Streaming can no longer be used with rekordbox ver. 5.

After June 1, 2023, Beatport Streaming is no longer available on rekordbox ver. 5 due to system changes in their service.

You can continue to use Beatport Streaming with the latest version of rekordbox ver. 6, which is currently available.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q5010009

Will rekordbox ver. 5 still be supported and updated?

Technical support for rekordbox ver. 5 will end in February 2022. If you already have a ver. 5 subscription or license key (purchased or bundled), you can continue to use ver. 5. You can also activate a new ver. 5 license key if you buy a product that has one bundled with it.

It’s not possible to start a new subscription or buy a license for ver. 5, unless it’s bundled with a product, after April 2020. For the best experience, we encourage you to update to rekordbox ver. 6.

More information

The following types of support for ver. 5 will end in February 2022:

- Product support for application updates (bug fixes/addition of supported models/addition of supported OS, etc.).
- Help with other inquiries, such as questions about specifications or issues that need technical support from engineers.

*We'll continue providing support for issues with license activation.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q503001

rekordbox ver. 5 Compatible DJ units list

Compatible DJ units for ver. 5

SD & USB Export (Supported)

CDJ-TOUR1/2000NXS2/2000NXS/2000/900NXS/900/850/350

XDJ-1000MK2/1000/700

XDJ-XZ/RX2/RX/RR/AERO/R1

LINK EXPORT (Supported)

CDJ-TOUR1/2000NXS2/2000NXS/2000/900NXS/900

XDJ-1000MK2/1000/700

XDJ-XZ/RX2/RX/RR/AERO

LINK MONITOR (Supported)

DJM-TOUR1/2000NXS/2000/900NXS2/900NXS/900SRT

rekordbox dj (Bundled Licence)

DDJ-1000/800/400

DDJ-RZX/RZ/RX/RR/RB/WeGO4

DDJ-XP2/XP1

XDJ-XZ/RX2/RR

DJM-750MK2/450/250MK2

INTERFACE2

RB-DMX1

rekordbox dj (Dongle)

DDJ-1000/800/400/200

rekordbox dj (Supported)

DDJ-SZ/SX2/SX/SR/SB2/SB/SP1/WeGO3/WeGO2/WeGO/ERGO

CDJ-TOUR1/2000NXS2/2000NXS/2000/900NXS/900/850/400/350

XDJ-1000MK2/1000/700

XDJ-RX/AERO/R1

DJM-TOUR1/2000NXS/2000/900NXS2/900NXS/900SRT/850/750/S9/T1

rekordbox dvs (Bundled Licence)

DDJ-RZX/RZ

DDJ-XP2/XP1

DJM-750MK2/450/250MK2

INTERFACE2

rekordbox dvs (Supported)

DDJ-1000/800

DDJ-RX/RR/SZ/SX2

XDJ-XZ

DJM-TOUR1/900NXS2/900NXS/900SRT/850/750/S9/T1

rekordbox video (Bundled Licence)

DDJ-RZX

https://rekordbox.com/en/support/faq/rekordbox5/#faq-14102

rekordbox video works slowly. What should I do?

First, check System Requirements for rekordbox video.

Then, check the followings:

Close other applications than rekordbox.
If your computer limits the CPU due to power saving option, please cancel the power saving option.
Open [Preferences] > [Video] > [Video Quality] and select [Low].

The resolution of video will become lower and rekordbox video will work better.

For DDJ-RZX users, open [Preferences] > [Controller] > [Others] > [Touch Display] and untick the checkbox of [Display video on the touch screen when pressing the VIEW button].

Video will not be shown on the DDJ-RZX display and rekordbox video will work better.

If the video will not be shown on both decks of the DDJ-RZX even when you tick the checkbox of [Display video on the touch screen when pressing the VIEW button] in [Touch Display], please select EXPORT mode and then PERFORMANCE mode again. Or, please disconnect the DDJ-RZX and connect it again.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500318

I cannot turn on the video function at [Preferences] > [Video].

When you select [Low Speed] at [Preferences] > [View] > [Waveform] > [Waveform Drawing Rate], the video function will be disabled and [Enable Video Function] will be grayed out at [Preferences] > [View].

If [Low Speed] is selected at [View] > [Waveform] > [Waveform Drawing Rate],

[Enable Video Function] at [Preferences] > [View] is grayed out.

Follow the steps below to enable the video function.

Open [Preferences] > [View] > [Waveform] > [Waveform Drawing Rate] and select [High Speed] or [Medium Speed].
Open [Preferences] > [Video] and tick [Enable Video Function].
Relaunch rekordbox.
You can use the video function now.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500326

(Windows only) While installing or updating the Audio Driver, “Error opening file for writing” popped up.

If “Error opening file for writing” popped up while installing or updating the Audio Driver,

close rekordbox, then click the [Retry] button to carry out the installation.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500328

When the license key is entered, the message “rekordbox could not write a license file to the following folder. Please check the settings of anti-virus software.” is shown, and activation is not successful.

The security features or software of your OS are preventing the files required for activation from being written to the folder.

If you are using Windows Defender, temporarily disable the [Controlled Folder Access] setting and attempt activation again. (*1)
If you are using security software, temporarily disable [Ransomware protection] and attempt activation again. (*2)

*1 You can also add rekordbox to the list of [Allowed Apps]. For this, use the rekordbox program file (C:\Program Files\Pioneer\rekordbox 5.x.x\rekordbox.exe).

*2 There is also a setting available to set the files to be written to the following folder.

For Mac: /Users/Shared
For Windows: C:\Users\Public\Documents

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500456

What happens when the rekordbox dj license key is deactivated?

After your rekordbox dj license key is deactivated, PERFORMANCE mode cannot be used.

Other functions (PlusPack) will also be deactivated at the same time.

EXPORT mode can still be used for functions such as music management and recording.

*Track information and playlists will not be deleted when the license key is deactivated.

*Following deactivation, the license key can be used on another computer.
Store the license key safely.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500466

What is the maximum number of computer to which a single license key can be activated?

Each license key can be activated on up to 2 computers.

*For activation on a third computer, first deactivate one of the previously activated devices in advance.

*If your license has already been activated on another computer, the same account information must be used when activating it on a new device.

For details, refer to rekordbox Introduction.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500470

Can a license key be used with a product other than the one it came with?

Yes, it can.

For example, if you have activated a rekordbox dj license key that came with DDJ-400, PERFORMANCE mode can be used when connected to CDJ-2000NXS2 as well.

*Even if a product comes with a license key, it cannot be used if the key is not activated.

*When using DDJ-200 in PERFORMANCE mode together with another product, a rekordbox dj license key is required.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500472

I have multiple license keys. Do they all need to be activated?

Activation is required for each feature (PlusPack) that you want to use.

For example, when using the DVS function with DJM-450, the license keys supplied for both rekordbox dj and rekordbox dvs must be activated.

If you have multiple license keys for the same function, such as rekordbox dj, only one of those license keys needs to be activated.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500473

rekordbox froze when I canceled DJM-250MK2 firmware update. (No audio output when I canceled DJM-250MK2 firmware update.)

Click [Cancel] or [Close] on Updater Program launched from rekordbox.

Then the DJM-250MK2 returns to update mode*.

* MASTER LEVEL METER of the DJM-250MK2 blinks.

You can solve the issue by launching the DJM-250MK2 in normal mode.

Please follow the steps below.

Steps

Close rekordbox.

For Windows

1. Press [Ctrl]+[Alt]+[Delete] and click [Task Manager].
2. Click [Processes] tub in Task Manager.
3. Window10 and 8.1: Click "rekordbox program file" and [End task].
  rekordbox closes.
4. Click [X] button in Task Manager to close it.

For Mac

1. Press [command]+[option]+[esc] and click "rekordbox" in "Force Quit Applications" window.
2. Click [Force Quit].
3. ["Do you want to force "rekordbox" to quit?] message appears. Click [Force Quit].
  rekordbox closes.
4. Click [X] button in "Force Quit Applications" window to close it.

Turn off the power of the DJM-250MK2, then turn it on again.
Launch rekordbox.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500336

Enlarged waveforms move at a different speed in each deck.

Follow the steps below to match the speed of the enlarged waveform to the tempo.

Open [Preferences] > [DVS] tab and tick [The beat position intervals of the enlarged waveform are changed.]

When using rekordbox ver. 5.0.1 or lower.

When DVS is enabled, the speed of an enlarged waveform is corresponded to the BPM of its track.

*DVS is enabled when [INT]/[REL]/[ABS] icon in a red frame below is shown.

[DVS is enabled]

[DVS is disabled]

If you do not use DVS, follow the steps below to disable DVS.

Open [Preferences] > [DVS] tab and untick [Enable DVS function].

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500340

A track in the iTunes track list has a mark with a diagonal line on it and cannot be played.

The track’s file is not stored on your computer and cannot be played on rekordbox.

Either the track was not downloaded following purchase, or it is stored to the cloud.

Download the track’s file on iTunes, and then restart rekordbox.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500349

Tracks located in iTunes do not appear in rekordbox.

It may not be possible to play these tracks on rekordbox.

The tracks may be copyright protected tracks (.m4p format) obtained from a service such as the iTunes Store or Apple Music, or they may be in a file format not supported by rekordbox.

*Only tracks that can be played on rekordbox are shown.

For example, even if there are 100 tracks on iTunes, if only 50 of them can be played on rekordbox, only those 50 tracks will be shown.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500350

Audio skips or drops out when using BEAT FX on DDJ-1000.

We identified an issue causing audio to skip or drop out when Beat FX are applied to some channels such as Mic and Master.

Please update the DDJ-1000 firmware to ver. 1.05 or later and rekordbox to ver. 5.3.0 or later.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500345

When using rekordbox on Windows, some playback such as YouTube works incorrectly.

Open [Control Panel] > [Hardware and Sound] > [Sound].

Sometimes normal playback disabled when the coneccted DJ equipment is selected as Default Device.

In this case, select Speakers, etc. as Default Device.

Please follow the steps below.

Close rekordbox.
Open [Control Panel] > [Hardware and Sound] > [Sound].
Click the [Playback] tab in the [Sounds] panel to check what is selected as Default Device with a green check mark.
Click a built-in device in your computer other than the connected DJ equipment and click [Set Default].

The selected device is now the Default Device and the green tick icon is displayed on it.
Close the Sound dialog box and the Control Panel window.
Relaunch rekordbox.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500347

When PC MASTER OUT is set to ON, track playback stops frequently, and rekordbox does not operate smoothly.

The cause of the issue may be the Windows internal sound device settings.

Perform the procedure in Case 4 [here]

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500351

Can I create an Intelligent Playlist in the device?

You cannot create Intelligent Playlists from the device directly.

If you attempt to export an Intelligent Playlist to a device, it will be created as a regular Playlist.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500203

Can I choose to have song tracks added to a playlist be deleted from the device when I delete the relevant playlist from the device?

Yes, you can. Select [CDJ & Device] > [Device] > [Delete track] under [Preferences] to turn this option on.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500204

Can the MY TAG added to a song be viewed in CDJ?

Checking the [Add “My Tag” to the “Comments”] checkbox under [Preferences] > [Advanced] > [My Tag] will enable you to add My Tag to the comment column and it is displayed in the comment column on the CDJ.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500209

Can I restore backup data created in rekordbox 4 or earlier in rekordbox 5?

Yes, you can restore backup data created in rekordbox 4 or earlier in rekordbox 5.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500210

Can colors and comments added to MEMORY CUEs and HOT CUEs be displayed on CDJ?

CDJ-TOUR1, CDJ-2000NXS2, XDJ-1000MK2, XDJ-1000 and XDJ-RX can display comments and colors of MEMORY CUEs as of September, 2016.

CDJ-TOUR1 and CDJ-2000NXS2 can display comments and colors of HOT CUEs as of September, 2016.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500211

[ ? ] appears in the track list after I updated to rekordbox 4.0.6.

[?] icon appears for tracks analyzed with an older version of rekordbox.

Right-click the track and select [Add new analysis data] from the drop-down menu.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500217

What CDJ/XDJ supports Hot Cue D – H?

Hot Cue A - H can be used on the following CDJ. (As of September 1, 2016)

CDJ-2000NXS2
CDJ-TOUR1
XDJ-1000MK2

Hot Cue A - D can be used on the following XDJ.

XDJ-RX

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500218

When I updated rekordbox, MIDI settings of my device has changed. I already edited the MIDI settings using MIDI LEARN function before the update. Do the new settings maintain my original settings before the update?

When your MIDI control device is newly supported by rekordbox dj, the default MIDI settings are added to the MIDI control device.

The MIDI settings edited or added by yourself remain as they are even after updating rekordbox.

Only other MIDI settings than the above will be updated by the rekordbox update.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500220

What are compatible DJ units for MIC section on rekordbox dj (e.g. 3-band EQ and FX for MIC)?

When the following DJ unit is connected, the MIC section (the buttons and knobs) will be shown on the rekordbox dj screen.

You can control them using a mouse.

Compatible DJ units: DDJ-RR, DDJ-RB (as of April26, 2016).

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500221

What are compatible DJ units for Sequence Call?

DDJ-RZX, DDJ-RZ, DDJ-RX, DDJ-RR and DDJ-RB have dedicated buttons for Sequence Call. (as of July 1, 2016)

Other DJ units do not have such buttons, however you can use Sequence Call function on rekordbox by using a mouse or keyboard shortcuts.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500223

What are compatible DJ units for Sequence Load?

DDJ-RZX, DDJ-RZ, DDJ-RX and DDJ-RR have dedicated buttons for Sequence Load. (as of July 1, 2016)

Other DJ units do not have such buttons, however you can use Sequence Load function on rekordbox by using a mouse or keyboard shortcuts.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500224

When loading a track on a Deck, the track will not pause. How can I do that?

Open [Preferences] > [Controller] > [Deck] > [Auto Cue] and choose [Enable] for decks you wish to do so.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500225

Can I edit the folder name in the recordings category in the tree view?

You cannot edit it in rekordbox.

The folder name in recordings category is displayed with reference to the Explorer/Finder on your OS.

When you edit the name of the folder saved in the Explorer/Finder on your OS, it will be reflected to your recordings category.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500228

What is the file format of recorded files?

WAV (44.1kHz 16bit).

https://rekordbox.com/en/support/faq/rekordbox5/#faq-8428

What is [Use FX1 and FX2 as FX SEND/RETURN] of [Preferences] > [Controller] tab > [Effect] tab > [BEAT FX] in PERFORMANCE mode?

This is shown only when an FX SEND/RETURN compatible DJ equipment*1 is connected and selected as the audio device.

When you tick this option, FX (e.g. ECHO or REVERB) tails can be heard even after pulling the channel fader of the mixer all the way down. Please note that rekordbox dj FX1 and FX2 must be set to the same mixer channel in this case. This is because both of the FX1 and FX2 are routed to [FX SEND/FX RETURN] audio routing of the mixer.

When you untick this option, the FX1 and FX2 are independently routed to the internal audio routing of rekordbox dj. Therefore you can set the FX1 and FX2 to separate mixer channels. However, FX tails can NOT be heard even after pulling the channel fader of the mixer all the way down.

*1 FX SEND/RETURN compatible DJ equipment:

DJM-900NXS2
DJM-TOUR1
DJM-450
DJM-250MK2
DJM-750MK2

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500231

When I edit grid after phrase analysis, what will happen to phrase analysis results？

The phrase analysis result is influenced by the grid edit.

If you want to alter phrases, go to [Preferences] > [Analysis] > [Track Analysis] > [Track Analysis Setting], check only [Phrase] and analyze tracks again.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500255

Can I edit results of phrase analysis by myself?

Yes. You can change phrase types, combine/divide phrases and clear all and re-analyze them.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500256

What is phrase analysis?

Phrase analysis is to analyze the structure of tracks and define each composition as a phrase.

Phrases are categorized as below:

Intro

Up

Down

Chorus

Bridge

Verse

Outro

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500257

Can I skip to and start playing the next track while on Automix?

You can skip to the next track by performing the following in the [Automix settings] window.

If [Auto crossfade manual start] is set to [Start auto crossfade when loading a track to a standby deck.]

Drag and drop the next track on the Automix playlist to a standby deck and load the track.
If the [Double click to load on deck (Automix playlist only)] checkbox is checked, you can also load a track by double-clicking it.

If [Auto crossfade manual start] is set to [Start auto crossfade when starting a track on a standby deck.]

Press the Play button for the standby deck.

*Automix settings can be changed by clicking the top right button in the Automix window and making the changes in the [Automix settings] window.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500259

Can I play video files in Automix?

To play video files in Automix, please use a video playlist as the Automix playlist.

The video playlist consists of only video files.

Playlists consist of video and audio files cannot be played during Automix.

If you already assign any playlist that contains other than video, please click the clear button to clear the Automix playlist.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500260

When a track with Active Loop turned on is played during Automix, is the Active Loop automatically canceled?

No. Active Loop is NOT canceled during Automix.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500261

Can I use rekordbox 5 for free? Is there a paid version?

rekordbox 5 can be installed to any number of computers free of charge.

A license key may be required depending on how it is used, and which model you are using.

*This is a single application. There is no separate free version/paid version.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500005

What do I need to do to delete all databases?

After uninstalling rekordbox, delete the rekordbox folder saved to the below locations.

Windows:

C:\Users\yourusername\AppData\Roaming\Pioneer\rekordbox

Mac:

/Users/yourusername/Library/Pioneer/rekordbox

Note that the Windows AppData folder and the macOS Library folder may be hidden. For instructions on how to display hidden files, contact the publisher of the operating system that you are using.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500101

How do I uninstall rekordbox?

For Mac:

Move the installed rekordbox folder located in the Application folder to the Trash folder.

For Windows:

Select the [Start] menu and then [All Programs] > [Pioneer] > [rekordbox 3.x.x] and then select Uninstall rekordbox from that folder.

The "4.x.x" indicates the version of rekordbox currently installed.

Note:

Even if you uninstall rekordbox, activated Plus Pack will not be deactivated.

When you already activated Plus Pack, we recommend you to deactivate Plus Pack first, and then uninstall rekordbox.

If you uninstall rekordbox before deactivation of Plus Pack, please install rekordbox again to deactivate Plus Pack.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500103

How can I install Windows 64-bit audio driver?

Launch Windows 64-bit version of rekordbox.
[Preferences] > [Audio] > [Audio] and click the [Driver] button. The folder which includes audio driver installers will open.
Double click the one for your product to install it.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500110

What is a Pioneer DJ account?

One free account that gets you into everything Pioneer DJ.

Access PioneerDJ.com, rekordbox, and the Pioneer DJ forums from one account.

For more details, please click here.

Note:

Pioneer DJ account is required to use rekordbox.
Please refer to the [rekordbox introduction] for installation.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500111

Do I have to process subscription payment every month? Or, is it processed automatically?

You don’t have to process it every month.

You can purchase automatically recurring subscriptions.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502117

When I control rekordbox dj using CDJs, enlarged waveforms, Hot Cue points and Quantize Beat Value are not displayed.

Only the following CDJs support such features. (Firmware update required)

CDJ-2000NXS2 (ver. 1.4.0 or later)
CDJ-TOUR1 (ver. 1.1.0 or later)

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500324

Automatic separation of recording (to detect silence between tracks to automatically create a separate file for each one) doesn’t work correctly.

Adjust settings of automatic separation as follows:

Adjust volume level of recording on the REC panel.
Turn the recording level knob. Adjust the recording level to the location not all the meters are hitting red.
Adjust the following settings in Preferences.

- EXPORT mode

[Preferences] > [Advanced] > [Recordings] > [Recordings]

- PERFORMANCE mode

[Preferences] > [Controller] > [Recordings] > [Recordings]

- If the file is not separated:

[Silence Level Threshold]

Move the slider to right to increase the threshold.

[When silence continues for]

Click the drop-down menu to decrease the length of silence.

- If the file is separated beyond necessity:

[Silence Level Threshold]

Move the slider to left to decrease the threshold.

[When silence continues for]

Click the drop-down menu to increase the length of silence.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500320

When I imported recorded files to iTunes, the Tag information I entered when recording was not reflected to iTunes.

The artist name, album title and track title information you entered when recording is written in the recorded file and in your rekordbox library but not in your iTunes library.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500319

I cannot use PERFORMANCE mode even though I started rekordbox dj trial.

Please restart rekordbox. If the issue persists, please restart your computer, and try again.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500314

Suddenly rekordbox dj stopped working even though I activate it with my license key.

The license may become invalid if you make changes to the startup disk of your computer.

Creating / Deleting partitions.
Changing / Repairing / Replacing your startup disk.
Restoring system or user data from a backup drive such as Time Machine.

If you need to make changes to your startup disk, please deactivate your license first, then activate it again after making changes.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500313

Track is playing at high speed. I cannot hear the sound.

Open [Preferences] > [Audio] > [Audio] to check whether your audio device is selected.

If the device you use is set, please reset the device. (i.e., select different audio device and then reset the audio device you use again.)

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500309

I am using DJM-2000NXS for audio device but no information is displayed at the input channel and I cannot record.

When inputting audio from DJM-2000NXS, the following setting is required.

Input/output setting for DJM-2000NXS
For Mac, creation of Audio MIDI Aggregate Device

Please switch the setting as follows when DJM-2000NXS is connected to your computer with the USB cable.

1.Input/output setting for DJM-2000NXS (Win/Mac)

Step1. Open [Preferences] > [Audio] > [Audio] and confirm the setting is as follows:

For Windows: [PIONEER DJM-2000 ASIO]
For Mac: [DJM-2000 output]

Step2. Open [Preferences] > [Audio] > [Input channels] and click [Setting Utility]

Step3. Switch [Input/Output] at [DJM-2000 Setting Utility] depending on your computer’s operating system (OS) as follows:

For Windows: ASIO 3 outputs 1 input 16 bits DirectX 1 output 1 input
For Mac: 6-channel output 2-channel input 16 bits
Note: When the input/output setting is switched as described above, CH4 of DJM-2000NXS cannot be used for output.

2.Creation of Audio MIDI Aggregate Device (For Mac)

Step1. From the Finder, open [Application] > [Utility] and click [Audio MIDI Setting].

Step2. Click the [+] button at the left bottom in the [Audio Devices] window and select [Create Aggregate Device].

Step3. Tick the checkbox of [DJM-2000] and [DJM-2000 output].

Step4. Change the name from [Aggregate Device] to [DJM-2000_input/output]. Enter the name exactly as is.(Caution: the device will not work if the name is entered differently).

Step5. Open [Preferences] > [Audio] > [Audio] and select [DJM-2000_input/output].

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500308

categorytest en

https://rekordbox.com/en/support/faq/rekordbox5/#faq-5311

An error about MFReadWrite.dll being missing is displayed and rekorbox does not start up.

The “N” and "KN" versions of Windows do not include Windows Media Player and related technologies, each of which is multimedia software that rekordbox 3.0 needs to run with.

Please download "Media Feature Pack" from the Microsoft website applicable to your Windows version from below and install it.

Media Feature Pack for Windows 7 N with Service Pack 1 and Windows 7 KN with Service Pack 1 (KB968211)

http://www.microsoft.com/en-us/download/details.aspx?id=16546

Media Feature Pack for N and KN versions of Windows 8

http://www.microsoft.com/en-us/download/details.aspx?id=30685

Media Feature Pack for N and KN versions of Windows 8.1

http://www.microsoft.com/en-us/download/details.aspx?id=40744

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500306

Synchronization with a device persistently continues and the spinning busy cursor appears.

Depending on the number of playlists to be synchronized and the tracks included in them, the amount of time that rekordbox requires to complete the synchronization process may be different.

If you have many playlists and tracks, a computer may display the busy cursor depending on the computer spec.

Please try reducing the number of playlists and tracks in a sync process.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500304

I cannot play back audio tracks from rekordbox on the DJ player via a link connection.

PRO DJ LINK works when rekordbox is in EXPORT mode. (It does not work in PERFORMANCE mode.)

If the [UNLOCK/LOCK] option on the DJ Player is set to [LOCK], you will not be able to load tracks to the DJ Player while a song is playing (for the CDJ-2000 only). You will also not be able to drag tracks if you load them at the same exact time as a Cue is being called up on the DJ Player.
Depending on the security software used on your computer and its operating system settings, it may not be possible to establish a PRO DJ LINK connection. If this occurs, it will be necessary to check your settings for the following four programs to ensure that they are not blocked:
- rekordbox program file
- ProDJ Link System Manager
- ProDJ Link NFS Server
- edb_streamd
check "Windows Firewall settings"
For Mac OS X, note that music files with long file paths cannot be played back using PRO DJ LINK. Make sure to save music files to a save location with a file path no longer than 256 characters.
Music files transferred from Windows XP to Windows Vista/7/8 and saved to My Music may become unable to be played back using PRO DJ LINK. If this appears to be the case with your files, rename the folder where the music files are saved and then use Relocate to reassign the location once the "Media is Missing" message pops up to reset it.
Note that [Device] song tracks cannot be loaded onto the CDJ using PRO DJ LINK. To play such song tracks, connect the device directly to the DJ Player instead.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500303

Files which I imported from my USB device previously now display “File is Missing,” and cannot be played.

When a track has been imported from an external device, rekordbox may not find the track if the device’s drive letter (“E:” for example) differs from the drive letter at the time the track was imported. Change the drive letter so it is the same as when the track was imported.
With iTunes, if the “Keep iTunes Media folder organized” setting was enabled, when titles or other types of track information is changed in iTunes, iTunes changes the track’s location, file name, etc. To import the same tracks on iTunes and rekordbox, disable the “Keep iTunes Media folder organized” setting.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500301

I turned off the SYNC button in the DVS RELATIVE mode and moved the Tempo Slider on the turntable (CDJ/XDJ) to the center position (±0%) , but the BPM of the track on the DECK in the RELATIVE mode is not the original BPM.

Hover the mouse over the platter to show [RESET]*. Click [RESET] to return to the original BPM.

*When selecting [2Deck Horizontal] or [4Deck Horizontal], [R] is shown instead of [RESET].

The following procedures will solve the problem.

Turn off the SYNC button on the DECK in the RELATIVE mode.
Move the Tempo Slider on the turntable (CDJ/XDJ) to ±0%.
Switch the DVS mode to INTERNAL, and move the Tempo Slider on the virtual DECK to ±0% using a mouse. (Double-click the Tempo Slider knob, and the slider will move to the ±0% position.)
Switch the DVS mode to RELATIVE.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500315

BeatGrid is not synced even if the SYNC button is turned on in the DVS RELATIVE mode.

In the RELATIVE mode, BeatGrid is not synced. Only BPM is synced.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500316

Are all features in EXPORT mode included in PERFORMANCE mode?

The following features are only available in EXPORT mode, not in PERFORMANCE mode.

Tree View display

Hot Cue Bank List

SYNC MANAGER
Link export via PRO DJ LINK

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502205

Can I adjust size of enlarged waveforms in PERFORMANCE mode?

If the waveform is displayed horizontally, place the mouse cursor on the left edge of waveform to display zoom in/out button.

If it is displayed vertically, place the mouse cursor on the top edge of waveform to do so.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502202

Is [Matching] function in EXPORT mode available in PERFORMANCE mode?

In PERFORMANCE mode, the [Matching] function can be used when you select [2Deck Horizontal] or [2Deck Vertical] in [View].

If the waveform is displayed horizontally, place the mouse cursor on the right edge of waveform to display [Matching] button.

If it is displayed vertically, place the mouse cursor on the bottom edge of waveform to do so.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502201

Can I use Control Vinyl or CD of other manufacturers?

No. We do not support any control vinyl, CD nor control signal WAV data of other manufacturers.

If you use them, they won’t work properly, for example, the marker on the vinyl and the cue point and the playhead positions may not match.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500412

What will happen to my activated rekordbox dvs license when I deactivate my rekordbox dj license?

Both of the rekordbox dj license and the rekordbox dvs license will be deactivated.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500405

I already activated my rekordbox dvs license. Can I deactivate only my rekordobx dj license?

You cannot deactivate your rekordbox dj license only.

If you deactivate your rekordbox dj, your rekordbox dvs license will be deactivated, because it is a subordinate.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500404

How can I use the DVS feature on multi-players (CDJ, XDJ)?

To use the DVS feature on multi-players (CDJ, XDJ), the control signal exclusive for DVS is needed.

Please download our control signal WAV file

rekordbox_Control_Signal.zip

and burn it on CD-R or save it in USB memory, etc.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q500402

What are video/image file formats supported ?

Supported file formats are as follows:

Video

Extension: avi, mpg, mp4, m4v, mov, qtz

Video format Codec: h.264, mpeg-4, mpeg-2

Resolution: up to 1920 x 1080

Audio format: LPCM (aiff), aac, mp3

Image

Jpeg, png, gif

Note: Some contents may not be reproduced or on certain OS.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502403

Does rekordbox support video files without audio?

You cannot only play video without audio.

You can play such videos in combination with audio files.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502402

Can I use an external monitor or projector to display video ?

Yes. Connect an external monitor to your computer using an HDMI cable, etc. (*Video output from a compatible controller to external monitor, etc. is not supported.)

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502401

When I switch [Bank] of [Scene] using [MACRO EDITOR], will they be linked to the track and saved?

Yes. The changes are saved.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-5008

What is [Bank] of [Scene]?

The [Bank] is a variation of [Scene] consisting of

COOL

NATURAL

HOT

SUBTLE

WARM

VIVID

CLUB 1

CLUB 2.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4989

What is [Macro]?

The [Macro] means combination of multiple [Scene].

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4971

I can’t perform lighting in sync with tracks that are not phrase-analyzed. How Can I do it?

If tracks are not phrase-analyzed, you cannot perform lighting in sync with the tracks.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4926

What is [Venue]？

The [Venue] is a function that allows you to save DMX channel assignment information (1 universe) of multiple lighting fixtures sets separately according to your needs.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4908

What is LIGHTING mode？

The LIGHTING mode is a mode to assign lighting fixtures and edit lighting scenes.

It has the following screens :

[FIXTURE LIBRARY]: assignment and settings for your lighting fixtures
[MACRO MAPPING]: change linkage between [Scene] and phrases
[MACRO EDITOR]: quickly edit [Scene] to match the flow of the track

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4889

Should I have rekordbox dj to use the lighting function ?

Yes. Please activate rekordbox dj to use the lighting function.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-4860

What is Beatport Streaming?

Beatport Streaming is a subscription streaming service that DJs can use to access the Beatport music catalog.

A separate signing up is required to use this service.

For details, refer to the Beatport website.

Click here for the Beatport FAQ page.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502610

Which countries can Beatport Streaming be used in?

For the latest news on supported countries, refer to the Beatport website.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502609

Can I play Beatport Streaming tracks on rekordbox even in an offline environment?

Yes. Select your desired tracks from the track list in the Beatport category of the tree view and store them to the rekordbox by choosing [Store Offline] to play them in an offline environment.

https://rekordbox.com/en/support/faq/rekordbox5/#faq-q502608