FAQ
What do you need help with?
What do you need help with?
In any of the following cases, we'll refund the balance of the paid annual payment, based on the number of months that have elapsed up to the date of the plan change:
It usually takes about 3 to 7 days to receive the refund, which comes via the same payment method you used to purchase your subscription.
Remaining Months | Refund |
---|---|
11 | 90% |
10 | 80% |
9 | 70% |
8 | 60% |
7 | 50% |
6 | 40% |
5 | 30% |
4 | 20% |
3 | 10% |
2 or less | 0% |
https://rekordbox.com/en/support/faq/payment-7/#faq-23809
To change your subscription payment option, log in here and follow the instructions.
https://rekordbox.com/en/support/faq/payment-7/#faq-23815
You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.
Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.
You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.
Please check here for details.
https://rekordbox.com/en/support/faq/payment-7/#faq-23795
You can cancel your monthly or yearly subscription at any time, but you won't be refunded for any fees paid if more than 14 days have passed since your subscription started.
Even if you cancel your subscription, you'll continue to have access to rekordbox until the end of your current billing period.
You can apply for a refund within 14 days of the start of your monthly or yearly subscription if you like.
Please check here for details.
https://rekordbox.com/en/support/faq/payment-7/#faq-23796
We don't recommend transferring a subscription to anyone else and we can't take any responsibility for transfers.
https://rekordbox.com/en/support/faq/payment-7/#faq-23789
You can update or change your payment method on My Page when you're logged into rekordbox.com.
You can use a credit card or PayPal to make payments.
https://rekordbox.com/en/support/faq/payment-7/#faq-10301
Yes, each rekordbox plan offers the option to pay for a year in advance.
Log in here and follow the instructions to do this.
https://rekordbox.com/en/support/faq/payment-7/#faq-10277
Currently, we don't offer student discounts.
https://rekordbox.com/en/support/faq/payment-7/#faq-10367
Yes.
To use the coupon, you'll need to cancel your current plan, wait for it to expire, then resubscribe and apply the coupon on the cart page.
https://rekordbox.com/en/support/faq/payment-7/#faq-18696
Depending on the country you have selected, if you are unable to log in to pioneerdj.com.
Please Log in here to register your products.
https://rekordbox.com/en/support/faq/payment-7/#faq-18608
You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).
https://rekordbox.com/en/support/faq/payment-7/#faq-2024
The coupon code can only be used once.
https://rekordbox.com/en/support/faq/payment-7/#faq-18670
Please check Digital River's FAQ.
https://rekordbox.com/en/support/faq/payment-7/#faq-2013
When payment is complete, an invoice will be sent to the email address you registered on the cart page during your purchase.
You can also view the history of the plan you're currently subscribed to on the PLAN tab of MY PAGE in the rekordbox desktop application.
However, the history that shows the Cloud Option being added to the Core plan and Creative plan will not be displayed.
https://rekordbox.com/en/support/faq/payment-7/#faq-10330
No. Promotional offers do not apply to annual plans.
https://rekordbox.com/en/support/faq/payment-7/#faq-37403
No. The promotional offer is only applicable to plans that are enrolled during the offer period.
If you change to another plan, the promotional offer will not be applied.
Please note that promotional offers will not be applied even if you sign-up again for the original plan.
https://rekordbox.com/en/support/faq/payment-7/#faq-37407
Click here to log in.
You'll find your coupon code.
https://rekordbox.com/en/support/faq/payment-7/#faq-18635
As an example, if you apply a coupon that offers a 6-month discount, the cart page will show that the discount will be applied for the first 5 months of the subscription.
This means that in addition to the payment for the first month, a renewal period of 5 months from the next month – totaling 6 months – will be applied.
https://rekordbox.com/en/support/faq/payment-7/#faq-q600143
If you have an issue with payment, contact Digital River (https://www.digitalriver.com/shopper-support/).
https://rekordbox.com/en/support/faq/payment-7/#faq-10337
You can't choose the billing date. After your 30-day free trial ends, you'll be billed every month or year on the same date until you cancel your subscription.
https://rekordbox.com/en/support/faq/payment-7/#faq-10289
You will not need to sign up to Dropbox separately, as unlimited Dropbox storage capacity is included in the plan price.
You'll need to sign up for each streaming service separately, regardless of which rekordbox subscription plan you use.
https://rekordbox.com/en/support/faq/payment-7/#faq-10264