FAQ

What do you need help with?

• I’m having problems syncing to my Dropbox account. What should I do?

  Check if you're logged into your Dropbox account in the rekordbox preferences.

  Next, make sure the account you're logged into on the Dropbox desktop application matches the Dropbox account you're logged into within rekordbox.

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-10185

• When I synced multiple devices using Cloud Library Sync, the same track showed up twice in the track list.

  You can select [Tracks stored on the computer] or [Tracks stored on other devices] in the Cloud column to remove unwanted tracks by filtering them.
  Syncing the same track on multiple devices with Cloud Library Sync after importing the same track on each device results in duplication. You can determine which device the track is from by filtering by [Tracks stored on the computer] or [Tracks stored on other devices] in the cloud column. Then you can delete the tracks you don't want.

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-12724

• What is Cloud Library Sync?

  You can use Cloud Library Sync to sync your library on the cloud with the libraries on your computers and mobile devices.

  Upload tracks and videos to the cloud, then you can play them on other devices as well.

  For example, you can seamlessly use the same library on the computer you use for music production and the laptop you use for DJing. You can also prepare tracks for DJing using a mobile device when you're on the move.

  Here are the differences depending on the plan you chose to use.

  • Free or Core plan

  You can upload and sync up to 20 tracks that can be added to the [Trial playlist - Cloud Library Sync], which is a playlist for sync.
  Please note: The entire library will not be synchronized.

  • Creative plan

  The entire library can be synchronized.
  You can select individual playlists and tracks to then upload them to the cloud.
  This will depend on the Dropbox plan you're using for storage capacity when uploading files.

  • Professional plan

  The entire library can be synchronized.
  You can either select individual playlists and tracks to upload to the cloud, or automatically upload all your files.
  You can also automatically upload up to 5 TB worth of files on your Dropbox account.

  • Cloud Option

  The entire library can be synchronized if you add the Cloud Option to the Free plan, Core plan, or Creative plan.
  You can make selections by playlist and track, and upload them to the cloud.
  You can also automatically upload up to 1 TB worth of files on your Dropbox account.

  See here for information on the Synchronization methods for the Creative plan and Professional plan.

  To find out more information, watch the Cloud Library Sync tutorial video, click here.

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-83338

• After uploading a track via rekordbox, I can’t play the track with the iTunes/Apple Music app.

  If [Move] is selected when uploading tracks, the tracks will move from the original folder to the Dropbox folder.

  As a result, the tracks in the folder that the iTunes/Apple Music app refers to are deleted and can't be played.

  To upload a track and keep it in the folder that the iTunes/Apple Music app refers to, select [Copy].
  You can switch this setting in [Preferences] > [CLOUD] category > [Library Sync] tab > [Operation for uploading tracks].

  If you've already moved a track to a Dropbox folder, you can return it to the previous folder by selecting [Cloud Library Sync] > [Move to local storage] in the context menu.

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-74673

• What is Library Sync?

  Library Sync enables you to prepare tracks for your DJ performance using the same library on different devices which are logged into the same AlphaTheta account.

  There are 2 types of Library Sync: Mobile Library Sync and Cloud Library Sync.

  Please see the links below to find out more.

  Mobile Library Sync: here.

  Cloud Library Sync: here.

  You can use Library Sync with rekordbox for Mac/Windows (ver. 6 or later) and rekordbox for iOS/Android (ver. 3 or later).

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-39501

• Can I use Google Drive for desktop?

  Yes, you can.

  It is recommended that the "My Drive syncing options" be set to the default setting of "Stream files".

  For more details, please refer to the following Google Drive Help.

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-50642

• How do I sync tracks imported from a Google Drive folder (to rekordbox) with other computers?

  In order to sync tracks with other computers after importing them from the Google Drive folder, upload them from rekordbox to Google Drive.

  

  However, the Google Drive will have duplicated music files; the existing files and files uploaded from rekordbox.

  

  To avoid saving duplicated music files, move the tracks to a local folder on your computer and then import them into [Collection] of rekordbox.

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-q600189

• Can the Dropbox desktop application be used when [Synchronize selected music files only] is selected?

  Yes, it can be used.

  Please also configure the settings in either of the following ways to avoid copying multiple copies of music files to local storage.

  • Right-click the rekordbox folder in the Dropbox folder and select [Online-only]

  https://help.dropbox.com/en-en/sync/make-files-online-only

  • Set Dropbox to selective sync so that rekordbox folders are not synchronized (*)
    * Do not apply this setting while [Synchronize all music files] is selected. (Since a file conflict occurs and it becomes a missing file)

  https://help.dropbox.com/en-en/sync/selective-sync-overview

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-q600167

• Tracks that only exist on other computers or mobile devices are listed in a track list. Can I hide the tracks that can’t be played?

  You can hide them using the Cloud column filter.

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-4690

• The track might not have been downloaded.

  The track might not have been downloaded to the device you're using.

  • When [Synchronize selected music files only] is selected for the [Synchronization method]

  Use the icons displayed in the [Collection] window to check whether tracks are downloaded.

  • When [Synchronize all music files] is selected for the [Synchronization method]

  Check the status of your Dropbox desktop application.

  See here for information on the Synchronization methods.

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-4668

• Track titles are grayed out on my computer and I can’t play them.

  When a track title is grayed out, it means the file hasn't been transferred from your other computers/mobile devices. To play the track in rekordbox, you need to transfer it from your other computers/mobile devices in one of the following ways:

  • File transfer using Mobile Library Sync

  1. 1. Connect rekordbox (Mac/Windows) and rekordbox (iOS) to the same Wi-Fi network.
     2. In rekordbox (iOS), tap [Settings] > [Connect to rekordbox (Mac/Win)].
     3. In rekordbox (Mac/Windows), click [SEARCH MOBILE].
     4. Select the track from a track list in rekordbox (Mac/Windows) and right-click to show the context menu. Select [Mobile Library Sync] > [Transfer to this computer].

  • Using Cloud Library Sync

  1. 1. Open the information window and check which device contains the track with the grayed-out title.
     2. Upload the track from the device that contains it.

  rekordbox (Mac/Windows):   Select the track from a track list, right-click and select [Cloud Library Sync] > [Upload] from the context menu.

  rekordbox (iOS):  Swipe a track to the left, tap [...], and select [Upload to Cloud].

        3. Once the track has been uploaded, it will be downloaded automatically by the Dropbox desktop application installed on your computer.

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-4656

• When Auto Upload is enabled, some of the tracks in some of my playlists won’t upload to the cloud. Why not?

  If the tracks in your playlist aren't on the PC/Mac or mobile device you're using, they won't upload to the cloud.

  Instead, upload the track from the PC/Mac or mobile device where it's stored.

   

  https://rekordbox.com/en/support/faq/library-sync-7/#faq-12376