FAQ

What do you need help with?

• What is TIDAL?

  TIDAL is a streaming service that DJs can use to access the TIDAL music catalog.

  A separate subscription is needed to use this service.

  For details, check out the TIDAL website.

  Click here to access the TIDAL FAQ page.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-15693

• Which countries can TIDAL be used in?

  For the latest information on countries and regions where TIDAL is available, check out the TIDAL website.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-15691

• Can I play Beatsource Streaming tracks on rekordbox even in an offline environment?

  Yes. Select your desired tracks from the track list in the Beatsource category of the tree view and store them to rekordbox by choosing [Store Offline] to play them in an offline environment.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-12877

• Why doesn’t rekordbox show some of the tracks displayed on a streaming service’s website or app?

  The use of certain tracks on streaming services by third parties is restricted due to copyright holders' intentions or other reasons.

  Tracks like these don't show up in rekordbox.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-12935

• When I log into TIDAL, the login window doesn’t display properly in my web browser. Why not?

  You may be using a browser that's not supported by TIDAL.

  Check the list of browsers that TIDAL supports and set one of those as your default browser.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-15695

• What is SoundCloud Go+/DJ?

  SoundCloud Go+/DJ is a subscription streaming service that DJs can use to access the SoundCloud music catalog.

  A separate signing up is required to use this service.

  For details, refer to the SoundCloud website.

  Click here for the SoundCloud FAQ page.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q502607

• Is there a limit to the number of days or other restrictions on the playback of streaming offline tracks?

  The limitations on the playback of offline tracks for each streaming service are as follows.

  • SoundCloud DJ
    Offline playback is available for 30 days from the date of offline storage. (*)
    The playability period of offline tracks will be reset to 30 days (*) by logging into SoundCloud on rekordbox with an Internet connection between the 21st and 30th day counting from the date of offline storage.
    Please note that offline tracks will be removed after the playback period of the offline track has expired.
  • Beatport Streaming
    There are no restrictions.
  • Beatsource Streaming
    There are no restrictions.
  • TIDAL DJ Extension
    Offline playback is available for 30 days from the date of offline storage. (*)
    The playability period of offline tracks will be reset to 30 days (*) by logging into TIDAL on rekordbox with an Internet connection between the 27st and 30th day counting from the date of offline storage.
    Once the playback period of an offline track has expired, playback is no longer available.

  *The duration of offline playback may vary depending on the track.
  Please start rekordbox and log in to the streaming service periodically to maintain offline playback availability after 30 days.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q700151

• Can I play TIDAL tracks with rekordbox when I’m offline?

  Yes. Select the applicable tracks on the TIDAL tracklist and store it offline to save the track to rekordbox and allow for it to be played offline.

  (Ver. 7.0.4 or later)

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-75698

• Updating rekordbox may cause you to log out from the streaming services.

  Updating rekordbox may require to log in to the streaming services again.

  By logging in again, you will have access to the latest functions of the streaming service.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-74584

• Where can I manage my TIDAL offline devices?

  Access the TIDAL website to manage your TIDAL offline devices.

  See here for the TIDAL FAQs.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q700016

• Can playlists displayed on a streaming service’s website or app be edited on rekordbox?

  Yes, playlists on the following streaming services can be edited.

  • Sound Cloud

  (As of December 2023)

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q600195

• Are there any functional restrictions when using tracks from a streaming service on rekordbox?

  The following restrictions apply when using tracks from a streaming service.

  • EXPORT mode

  Tracks cannot be used.

  • PERFORMANCE mode

  The capture function cannot be used.

  Tracks cannot be loaded to the sampler deck.

  The STEMS (TRACK SEPARATION) function cannot be used onTIDAL tracks.

  • Common for all modes

  The recording function cannot be used. This is due to copyright restrictions set by the streaming services.

  Track information cannot be edited.

  Music files are not backed up with the backup function.

  Cannot be exported to a USB storage device or SD memory card.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-51498

• What are the streaming services available in EXPORT mode?

  The following services are available.

  • Beatport Streaming

  (as of June 2023)

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q600188

• Can all SoundCloud DJ tracks be downloaded offline?

  Because the music labels or uploaders of some SoundCloud DJ tracks limit offline downloads, not all tracks can be downloaded offline.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-45861

• Can I play SoundCloud Go+/DJ tracks on rekordbox even in an offline environment?

  It depends on your SoundCloud subscription plan.

  • SoundCloud Go+: Tracks cannot be played offline.
  • SoundCloud DJ: Tracks can be played offline if they were stored offline.

  For details, please visit the SoundCloud website.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-36636

• What do I do to use tracks on the SoundCloud Free DJ Playlist?

  They will become available by clicking the [Free] button on the SoundCloud tree. Refer to the SoundCloud website for latest information on supported countries.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-25703

• What is Free DJ Playlists of SoundCloud?

  Free DJ Playlist of SoundCloud is a playlist that can be used for free without logging in. (However, the number of available playlists is limited.)

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-25685

• The keys of the tracks I imported to rekordbox are different from the track keys I saw listed on the streaming service.

  The track keys provided by streaming services may differ from the keys of tracks that were analyzed during import to rekordbox.

  To use the keys provided by streaming services as is, remove the checkmark from the KEY checkbox in the [Track Analysis Settings].

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-25380

• Do you support SoundCloud Go+/DJ High Quality Streaming?

  Supported on version 6.6.0 and later.

  High Quality Streaming can be used by accessing [Preferences] > [Advanced] > [Others] > [SoundCloud] and selecting [High Quality 256kbps (AAC)] for [Streaming Audio Quality].

  However, [High Quality 256kbps (AAC)] may not be used to play or analyze certain tracks because the AAC format may not be available depending on the track.

  In this case, [128kbps (MP3)] will be used to play and analyze the track.

  The BeatGrid and CUE points may also need to be reset due to the possibility of the BeatGrid and CUE points shifting when [Streaming Audio Quality] is changed.

  r details, see the FAQ.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q600147

• The BeatGrid and CUE points shifted after changing the [Streaming Audio Quality] for SoundCloud or TIDAL.

  When the [Streaming Audio Quality] is changed for [SoundCloud] or [TIDAL] accessed through [Preferences] > [Advanced] > [Others], BeatGrid and CUE points may need to be reset due to the possibility of the BeatGrid and CUE points shifting when [Streaming Audio Quality] is changed.

  • BeatGrids and phrases

  Analyse the tracks.

  Tips (How to analyze more than one SoundCloud Go+/DJ or TIDAL track at once)

  1. 1. Select [Collection] and click the icon on the [Attribute] column header. The [SoundCloud] or [TIDAL] checkbox can be selected to display only the SoundCloud Go+/DJ or TIDAL tracks.
     2. With the tracks selected, select [Analyze Track] from the right-click menu to analyze the tracks.
     3. The BeatGrid and phrase positions can also be adjusted and changed manually.

  For details, see "[GRID/PHRASE EDIT] panel" in the Instruction Manual.

  • For CUE points such as Hot Cues and Memory Cues

  Delete the CUE points before resetting them.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q600146

• Which countries can Beatsource Streaming be used in?

  For the latest news on supported countries, refer to the Beatsource Streaming website.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-12855

• What is Beatsource Streaming?

  Beatsource Streaming is a subscription streaming service that DJs can use to access the Beatsource music catalog.

  You'll need a separate subscription to use this service.

  For details, refer to the Beatsource website.

  Click here for the Beatsource FAQ page.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-12814

• What is Beatport Streaming?

  Beatport Streaming is a subscription streaming service that DJs can use to access the Beatport music catalog.

  A separate signing up is required to use this service.

  For details, refer to the Beatport website.

  Click here for the Beatport FAQ page.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q502610

• Which countries can Beatport Streaming be used in?

  For the latest news on supported countries, refer to the Beatport website.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q502609

• Can I play Beatport Streaming tracks on rekordbox even in an offline environment?

  Yes. Select your desired tracks from the track list in the Beatport category of the tree view and store them to the rekordbox by choosing [Store Offline] to play them in an offline environment.

   

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q502608

• In what countries can SoundCloud Go+ be used?

  For the latest news on supported countries, refer to the SoundCloud website.

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q502606

• What types of file formats are used by streaming services?

  The file formats used by each streaming service are as follows:

  • Beatport Streaming: AAC (*1)
  • Beatsource Streaming: AAC (*1)
  • SoundCloud Go+: MP3 128 kbps, AAC 256kbps (*2)
  • SoundCloud DJ: MP3 128 kbps, AAC 256kbps (*3)
  • TIDAL HiFi: FLAC 44.1 kHz 16 bit, AAC 320 kbps
  • TIDAL Premium: AAC 320 kbps

  (*1) The bitrate varies depending on your subscription plan.

  (*2) Supported on version 6.5.1 and later.

  (*3) Supported on version 6.6.0 and later.

  For more details, check the website of each streaming service.

  Beatport Streaming website
  Beatsource Streaming website

  https://rekordbox.com/en/support/faq/streaming-7/#faq-q502602