FAQ

What do you need help with?

Collaborative Playlists
  • After I enter my email address to the AlphaTheta account entry window and press “OK”, [Unknown error.] is displayed.

    Possible reasons are as follows.

    • The email address was entered incorrectly.
    • The member you are inviting to share the playlist is not subscribed to the Professional plan.
    • The maximum number of shares (100 shares) has been reached or will be exceeded for the playlist.

     

    https://rekordbox.com/en/support/faq/collaborative-playlist-7/#faq-71561

  • The streaming service tracks I added to the collaborative playlist are not being displayed on the shared members’ collaborative playlists.

    The shared members need to log in to the streaming service for the streaming service tracks to be displayed.

    The shared members must be subscribed as well as logged in to the same streaming service.

     

    https://rekordbox.com/en/support/faq/collaborative-playlist-7/#faq-71555

  • My collaborative playlist reverted back into a normal playlist on its own.

    Possible reasons are as follows.

    • The owner has deleted the collaborative playlist.
    • Changes have not been made to the collaborative playlist for 30 days.
    • Your Professional plan was canceled or deactivated.
    • Your Professional plan subscription has expired.

     

    https://rekordbox.com/en/support/faq/collaborative-playlist-7/#faq-71549

  • The playlist tracks shared by the owner go missing on the collaborative playlist.

    Collaborative playlists cannot be used to share track data (music files).
    Please use a different method to receive the tracks from the owner and follow the steps below to locate the missing tracks.

    1. Receive the tracks and save the music files in any folder (it is recommended to create a new folder).
    2. Select [Preferences] > [Advanced]category > [Database]tab and add a checkmark to the [Specified user folders] checkbox of  the [Auto Relocate Search Folders].
      Add the folder from Step 1.
      Remove the checkmark from all the items except for [Specified user folders].
    3. Open the [File] menu and select [Display All Missing Files].
      Check that the collaborative playlist tracks are displayed in the [Missing File Manager] window.
      *If tracks other than the collaborative playlist tracks are displayed, add the folder those tracks are saved in using the points in Step 2.
    4. In the [Missing File Manager] window, click the [Auto Relocate] button.

     

     

    https://rekordbox.com/en/support/faq/collaborative-playlist-7/#faq-71538

  • Can I use a collaborative playlist to share track data (music files)?

    Track data cannot be shared with a collaborative playlist. To share tracks that are saved locally on a Windows or Mac computer, the tracks need to be shared using a separate procedure.

    When sharing with other members a playlist created based on the tracks on a streaming service, all those members need to be subscribed to that streaming service.

     

    https://rekordbox.com/en/support/faq/collaborative-playlist-7/#faq-71534

  • Please tell me more about the information that is shared through a collaborative playlist.

    • Information about the track such as the track title/artist name and information such as CUE/Grid will be shared when joining the Collaborative Playlist for the first time.
    • Edits such as adding/deleting track and changing the order of tracks are synchronized at any time and shared among members.
    • Edits such as the track title/artist name and CUE/Grid can be shared among members by updating a Collaborative Playlist.

     

    https://rekordbox.com/en/support/faq/collaborative-playlist-7/#faq-71527

  • What do I have to do to use Collaborative Playlist?

    Collaborative Playlist can be used by Professional plan users.

    Follow the steps below.

    1. Select a playlist you want to share.
      Select [PLaylists] menu > [Collaborative Playlist] > [Share playlist].
    2. Enter the AlphaTheta account (email address) of the person you want to join as a shared member.
      *A notification and invitation email are sent to the shared member's [NOTIFICATION]tab.
    3. Have the shared member accept the invitation.
      *Click the [Join the collaborative playlist] link to open the web acceptance window. Add a check to the checkbox for the playlist you wish to join and click the Accept button.

     

    https://rekordbox.com/en/support/faq/collaborative-playlist-7/#faq-71519

  • What is the Collaborative Playlist?

    Collaborative Playlist is a function that allows a user to share a playlist with other users and, in turn, also share with those users the information displayed in the tracklist, including the title, artist, and preview waveform of each track.

    Up to 5 users including the owner can share a Collaborative Playlist.

    The members who have accepted the owner’s invitation to share the Collaborative Playlist are referred to as the shared members.

    If you have the same track data (music files) as the owner, or if you are subscribed to the same streaming service as the owner and share the streaming service tracks, more detailed information including the CUE, GRID, and Phrases can also be shared.

     

    https://rekordbox.com/en/support/faq/collaborative-playlist-7/#faq-71513