常见问题 - 许可

搜索常见问题

In what situations are license keys required?

Requirement of a license key depends on how the product is used, and which model you are using.

- For [EXPORT] mode
No license key required.
In this mode, you can use music management, transfer tracks to your USB device, use PRO DJ LINK, make recordings, and perform other functions.

- For [PERFORMANCE] mode
A rekordbox dj license key is required(*).
In this mode, you can perform a DJ mix with rekordbox.
If you have a product that comes with a rekordbox dj license key, use the accompanying key.
*A license key is not required when connected to DDJ-200.

- When using additional functions (PlusPack)
If you are using an additional function such as rekordbox dvs, rekordbox video, RMX EFFCTS, or rekordbox lyric, you have to use a rekordbox dj license key and the relevant license key for that feature.

Click here to check which products come with license keys.
Click here for details on types of license keys and functions. For monthly subscription plans, click here.

I purchased DDJ- 200. Do I need a rekordbox dj license key?

A license key is not required when using rekordbox connected to DDJ-200.
While connected, [PERFORMANCE] mode can be used without a rekordbox dj license key.

To use [PERFORMANCE] mode while not connected to DDJ-200, or together with another product, a rekordbox dj license key is required.

Where can I find a license key?

How you confirm the license key differs depending on the method in which it was obtained.

- For PioneerDJ products that come with a license key at purchase
The license key is written on a rectangular black card packaged with the instruction manual.
*The [KEY] written on the back of the product is not the rekordbox dj license key.

- For DDJ-200
This product does not come with a license key, but [PERFORMANCE] mode can be used when connected to DDJ-200.

- For license keys purchased online
The license key is sent to you by email following purchase.
Click here to check your purchase history and license keys on the Digital River website.
*When logging in for the first time following purchase, enter the email address you registered with here, and then set your password using the email that arrives later.

How do I activate the license key?

Confirm that your computer is connected to the Internet, and activate the license key using the following procedure.

  1. Start rekordbox.
  2. Open the [Preferences] window and click the [License] tab.
  3. Click the [Activate] button next to the [License Name] you want to activate.
  4. Check that your email address and password are correct, and then click [OK].
  5. Enter the license key and click [OK].

When the message [The license has been activated successfully] is displayed, activation is complete.
Store the license key in a safe place after activation is complete.

For details, refer to Manual>rekordbox Introduction.

I have multiple license keys. Do they all need to be activated?

Activation is required for each feature (PlusPack) that you want to use.
For example, when using the DVS function with DJM-450, the license keys supplied for both rekordbox dj and rekordbox dvs must be activated.

If you have multiple license keys for the same function, such as rekordbox dj, only one of those license keys needs to be activated.

Can a license key be used with a product other than the one it came with?

Yes, it can.
 For example, if you have activated a rekordbox dj license key that came with DDJ-400, [PERFORMANCE] mode can be used when connected to CDJ-2000NXS2 as well.

*Even if a product comes with a license key, it cannot be used if the key is not activated.
*When using DDJ-200 in [PERFORMANCE] mode together with another product, a rekordbox dj license key is required.

What is the maximum number of computer to which a single license key can be activated?

Each license key can be activated on up to 2 computers.

*For activation on a third computer, first deactivate one of the previously activated devices in advance.
*If your license has already been activated on another computer, the same account information must be used when activating it on a new device.
For details, refer to Manual>rekordbox Introduction.

How do I activate the same license key on another computer?

Use the following procedure to activate your license key on a new computer.

  1. Install rekordbox on the new computer.
  2. Register the same account as on the previous computer.
  3. Activate using the same license key as on the previous computer.

If you intend to continue using the previous computer, this completes the procedure.
If you do not intend to continue using the previous device, you must deactivate it using a separate procedure.
*If you have already activated the license key on 2 computers, deactivate one of them before activating a new one.
For details, refer to Manual>rekordbox Introduction.

How do I activate a license key using a different account?

The license key must be deactivated on all computers on which it is currently activated.

You can confirm activation status using the following procedure.
1. Log in to the account(*) used for activation here.
2. After login is complete, click the customer name that appears in the top right corner of the screen.
3. Click [Licenses] on the left side of the screen.
4. The current activation status of the license key is displayed.

If the screen shows the message [No licenses registered], deactivation is complete.
If this is the case, the license can be reactivated using a different account.
If the name of your computer is shown, that device must be deactivated before you can proceed.

If a computer on which your license has been activated has suffered damage or some other issue, screenshot this page and refer to Q7 of the Most frequently asked questions to contact us for support.
*If you do not remember your account information, refer to Q7 of the link above to contact us for support.

How do I deactivate a license key?

Confirm that your computer is connected to the Internet, and deactivate the license key using the following procedure.

  1. Start rekordbox.
  2. Open the [Preferences] window and click the [License] tab.
  3. Click the [Deactivate] button next to the [License Name] you want to deactivate.
  4. Check that your email address and password are correct, and then click [OK]. image image

When the message [The license has been deactivated successfully.] is displayed, deactivation is complete.
Store the license key safely so that it can be used on another computer.

*Deactivating the rekordbox dj deactivates other licenses at the same time.
*Uninstalling rekordbox does not deactivate the license.
*If you have a subscription license key and do not intend to use it on another computer, a subscription cancelation (cancel of renewal) is required.

For details, refer to Manual>rekordbox Introduction.

What happens when the rekordbox dj license key is deactivated?

After your rekordbox dj license key is deactivated, [PERFORMANCE] mode cannot be used.
Other functions (PlusPack) will also be deactivated at the same time.

[EXPORT] mode can still be used for functions such as music management and recording.

*Track information and playlists will not be deleted when the license key is deactivated.
*Following deactivation, the license key can be used on another computer.
  Store the license key safely.

What should I do if my computer is damaged?

Your method of response differs depending on the computer you intend to use following the issue.

- Using the same computer
After repair/recovery, perform the following procedure.

  1. Reinstall rekordbox on the computer.
  2. Register the same account as before the issue occurred.
  3. Activate using the same license key as before the issue occurred.
  4. Log in to your account here.
  5. After login is complete, click the customer name that appears in the top right corner of the screen.
  6. Click [Licenses] on the left side of the screen.
  7. The current activation status of the license key is displayed.
  8. Check that the number of devices indicated on the screen matches the actual number in use.

If the numbers match, the procedure is complete. You can continue using rekordbox dj.
If the number of devices does not match, such as the screen showing more devices than actually in use, unnecessary activations must be deleted.
Refer to Q7 of the Most frequently asked questions to contact us for support.

- Using a new computer, or a new account
Refer to Q7 of the Most frequently asked questions to contact us for support.

I lost my license key. What should I do?

Go to [Preferences]>[License] of the rekordbox, or visit rekordbox.com or PioneerDJ.com to see your license key.
Refer to Q2 of the Most frequently asked questions for support.

How can I confirm which license keys are currently activated?

You can confirm which license keys are currently activated using the following procedure.

  1. Log in(*) to your account here.
  2. After login is complete, click the customer name that appears in the top right corner of the screen.
  3. Click [Licenses] on the left side of the screen.
  4. The currently activated license keys are displayed.

If the screen shows the message [No licenses registered], there are no activated license keys on your account, or your license keys have been deactivated on all PCs/Macs.
*If you have multiple accounts, try logging in to one of the other accounts to check.

An error message is displayed during license key procedures.

Your response method differs depending on the error number and your conditions.

- Error 4
Your computer is not connected to the Internet, or connection to the server is being obstructed due to a firewall limiting data transmission.
Confirm your connection status, and then temporarily disable your firewall and try the same procedure again.

- Error 5
The license key was entered incorrectly.
Confirm that you have the correct license key and try again.

- Error 7
The incorrect type of license key was entered.
 Example: A license key for rekordbox dvs was entered to the input field for a rekordbox dj license key.
Check that you have the correct type of license key before entering it to an input field.

- Error 15
The license key has already been activated on two devices.
It must be deactivated on whichever computre you do not intend to continue using.
Refer to Q3 of the Most frequently asked questions for support.

- Error 19
The license key entered was previously activated using another account.
The same license key cannot be activated on multiple accounts.
Refer to Q6 of the Most frequently asked questions for details on how to change to the account on which your license key was previously activated.
 If you do not recall the details of the account to which your license key was previously activated, or if this error occurs following the use of a license key received from another user, refer to Q7 of the Most frequently asked questions.

- Other error numbers and unresolved issues
Refer to Q7 of the Most frequently asked questions to contact us for support.

When the license key is entered, the message “rekordbox could not write a license file to the following folder. Please check the settings of anti-virus software.” is shown, and activation is not successful.

The security features or software of your OS are preventing the files required for activation from being written to the folder.
- If you are using Windows Defender, temporarily disable the [Controlled Folder Access] setting and attempt activation again. (*1)
-If you are using security software, temporarily disable [Ransomware protection] and attempt activation again. (*2)

*1 You can also add rekordbox to the list of [Allowed Apps].
For this, use the rekordbox program file (C:\Program Files\Pioneer\rekordbox 5.x.x\rekordbox.exe).
*2 There is also a setting available to set the files to be written to the following folder.
For Mac: /Users/Shared
For Windows: C:\Users\Public\Documents

怎样才能更改我的Pioneer DJ账号?

Caution : If you are currently activating the license key, please deactivate the license on all computers where the license is activated before changing your account. If you do not deactivate it, you can not activate with a new account.

按照以下步骤更改您的Pioneer DJ账号。

1.转到rekordbox,在[KUVO]菜单中单击[隐私设置]。
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2.单击[更改](参阅下方内容)。
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3.输入您想使用的账号的电子邮件地址和密码,然后单击[更改]。
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更新(或格式化)OS后,无法取消激活rekordbox Plus Pack许可证。

如果您更新了OS或格式化了启动驱动程序,有时您可能无法在rekordbox优先选项中取消激活许可证。
请于此处联系我们。

如果取消激活许可证,是否再也不能使用该许可证?

即使您取消激活了许可证,许可证也不会失效。
取消激活许可证后,许可证将返回服务器,并且可在另一台计算机上使用。
您同时最多可以在两台计算机上激活一个许可证。

我不知道怎样取消激活许可证密钥。

打开[优先选项] -> [许可],然后单击各Plus Pack许可证的[取消激活]以取消激活Plus Pack许可证。
取消激活rekordbox dj时,您将取消激活所有的许可证。

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我无法激活许可证。当我尝试激活时,出现了“您输入的许可证密钥已在其他计算机上激活。”

您同时最多可在两台计算机上激活一个许可证密钥。
要在第三台计算机上将其激活,需要在已激活的一台计算机上将其取消激活。

要取消激活Plus Pack许可证,请参阅此处

我们的家人使用不同的帐户共用一台计算机。我们每个人都需要购买许可证吗?

如果是同一台计算机,多个成员可用一个许可证来使用rekordbox。

一个许可证可以激活几台计算机?

您可以用一个许可证在最多两台计算机上激活Plus Pack。
如果停用曾经激活的Plus Pack,您可以在其他计算机上将其激活。

注意:
如果您用同一个许可证激活Plus Pack,则两台计算机需要同样的Pioneer DJ帐户。

什么是激活?

激活是启用Plus Pack为rekordbox提供的功能。
您在购买Plus Pack时,会收到一封包含许可证密钥的电子邮件。在rekordbox中输入许可证密钥来启用Plus Pack功能。

rekordbox dj Plus Pack许可密钥与DDJ-RZ和DDJ-RX捆绑在一起。
启动rekordbox后,单击[激活]并输入许可密钥以使用rekordbox dj。

如果我买一台新计算机要怎么做?

在旧计算机上启动rekordbox,并通过[优先选项] > [许可证]停用Plus Pack。
然后在新计算机上将其激活。

脱机状态下能激活吗?

只有与互联网连接才可以激活。

我在哪里可以查看Plus Pack的激活状态?

您可以在[优先选项] > [许可证]中查看许可证和激活状态。

我购买了Plus Pack许可证密钥。 该如何激活?

您可按照以下说明激活。

-rekordbox dj
 安装后首次启动rekordbox时,将自动出现以下窗口。
 单击[激活许可证密钥]并输入您的rekordboxdj许可证密钥以将其激活。

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 如果这不是您安装后首次启动rekordbox dj,
 打开[优先选项] > [许可] > [rekordbox dj],单击[激活]并输入许可证密钥以将其激活。

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-rekordbox dvs
 您可在激活rekordbox dj许可证密钥后激活rekordbox dvs许可证密钥。
 1)首先,按照上述说明激活rekordbox dj许可证密钥。
 2)打开[优先选项] > [许可] > [rekordbox dvs],单击[激活]并输入许可证密钥以将其激活。

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-rekordbox video
您可在激活rekordbox dj许可证密钥后激活rekordbox video的许可证密钥。
 1)首先,按照上述说明激活rekordbox dj许可证密钥。
 2)打开[优先选项] > [许可] > [rekordbox video],单击[激活]并输入许可证密钥以将其激活。

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-RMX EFFECTS
您可在激活rekordbox dj许可证密钥后激活RMX EFFECTS的许可证密钥。
 1)首先,按照上述说明激活rekordbox dj许可证密钥。
 2)打开[优先选项] > [许可] > [RMX EFFECTS],单击[激活]并输入许可证密钥以将其激活。

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我要如何购买Plus Pack许可证?

您可以从rekordbox.com >商店网站购买rekordbox dj许可密钥,且您可以使用信用卡或PayPal支付。

我在哪里可以找到Plus Pack的类型?

可购买的Plus Pack类型会在[优先选项] > [许可证]中显示。
您也可以在KUVO网站的许可证列表查阅。
许可证列表只对具有许可证的用户显示。

什么是Plus Pack?

Plus Pack是用来扩展rekordbox功能的付费软件名称。
・rekordbox dj
 启用DJ应用程序软件。
・rekordbox dvs
 激活DVS功能。
・rekordbox video
 启用视频功能。
・RMX EFFECTS
 启用RMX EFFECTS功能。
・rekordbox lyric
 启用Lyric功能。The Lyric function is only available through a subscription plan.