Attention: If you bought an XDJ-RX on or after November 1st 2016
and it didn't include a bundled rekordbox dj license key:

Please complete the form and submit your application to claim a free one here.

  • * If you want to use rekordbox dj in XDJ-RX, you will need to upgrade its firmware higher than Ver.2.10.
    To find out current version and how to upgrade, please click here.
  • * The time limit for customers who bought an XDJ-RX before November 1st to claim a free rekordbox dj license key expired on Jan 31st 2017.

You can find the information you need (including the Product SER. No., Model No., and Product Key No.) on the label on the back of your XDJ-RX.

Please attach your payment receipt here.

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Handling of personal information

Pioneer DJ Corporation (hereinafter referred to as the “Company”) appropriately manages the personal information which is transferred by Pioneer Corporation in accordance with Act on the Protection of Personal Information and the Company’s Privacy Policy.
As for the personal information regarding repair, purchasing and customer support, Pioneer Service Network Corporation, outsourcing company, appropriately manages the information in accordance with the Company’s Privacy Policy.